RAM 2014 RAM PROMASTER User manual

14VF-926-AA
RAM ProMaster
Second Edition
User Guide
Download a free electronic copy of the Owner’s Manual
or Warranty Booklet by visiting the Owners tab at:
www.ramtrucks.com (U.S.) or www.ramtruck.ca (Canada).
1372816_14b_ProMaster_UG_073113.indd 1 7/31/13 11:24 AM

If you are the rst registered retail owner of your vehicle, you
may obtain a complimentary printed copy of the Owner’s Manual,
Navigation/Uconnect®Manuals or Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada) or by
contacting your dealer.
IMPORTANT
This User Guide is intended to familiarize you with the important
features of your vehicle. The DVD enclosed contains your Owner’s
Manual, Navigation/Uconnect®Manuals, Warranty Booklets, Tire
Warranty and Roadside Assistance (new vehicles purchased in the U.S.)
or Roadside Assistance (new vehicles purchased in Canada) in
electronic format. We hope you nd it useful. Replacement DVD
kits may be purchased by visiting www.techauthority.com.
Copyright 2013 Chrysler Group LLC.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while
distracted can result in loss of vehicle control, resulting in a collision and personal
injury. Chrysler Group LLC strongly recommends that the driver use extreme caution
when using any device or feature that may take their attention off the road. Use of any
electrical devices such as cell phones, computers, portable radios, vehicle navigation
or other devices by the driver while the vehicle is moving is dangerous and could
lead to a serious collision. Texting while driving is also dangerous and should never
be done while the vehicle is moving. If you find yourself unable to devote your full
attention to vehicle operation, pull off the road to a safe location and stop your
vehicle. Some States or Provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
DRIvINg AND AlcOhOl
Drunken driving is one of the most frequent causes of collisions. Your driving ability
can be seriously impaired with blood alcohol levels far below the legal minimum.
If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab,
a friend, or use public transportation.
WARNINg
Driving after drinking can lead to a collision. Your perceptions are less sharp,
your reflexes are slower, and your judgment is impaired when you have been drinking.
Never drink and then drive.
This guide has been prepared to help you get quickly acquainted with
your new RAM and to provide a convenient reference source for common
questions. However, it is not a substitute for your Owner’s Manual.
For complete operational instructions, maintenance procedures and
important safety messages, please consult your Owner’s Manual,
Navigation/Uconnect®Manuals and other Warning Labels in your vehicle.
Not all features shown in this guide may apply to your vehicle. For
additional information on accessories to help personalize your vehicle,
visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
RAM dealer.
1372816_14b_ProMaster_UG_073113.indd 2 7/31/13 11:24 AM

INTRODUCTION/WELCOME
WELCOME FROM CHRYSLER
GROUP LLC ..................2
CONTROLS AT A GLANCE
DRIVER COCKPIT ...............4
INSTRUMENT CLUSTER ..........6
GETTING STARTED
KEYFOB ....................8
SEATBELT ...................8
SUPPLEMENTAL RESTRAINT SYSTEM
(SRS) — AIR BAGS ..............9
FRONT SEATS ................11
HEATEDSEATS ...............13
TELESCOPING STEERING COLUMN . . 14
OPERATING YOUR VEHICLE
ENGINE BREAK-IN
RECOMMENDATIONS ...........15
MANUAL CLIMATE CONTROLS ......16
TURN SIGNALS/HEADLIGHTS/HIGH
BEAMS LEVER ................17
WIPER/WASHER LEVER ..........18
SPEED CONTROL ..............19
PARKSENSE
®
REAR PARK ASSIST . . . 21
PARKVIEW
®
REAR BACK-UP CAMERA ..21
ELECTRONICS
YOUR VEHICLE'S SOUND SYSTEM . . . 22
IDENTIFYING YOUR RADIO ........24
Uconnect
®
RH3 ...............25
Uconnect
®
5.0 ................27
STEERING WHEEL AUDIO CONTROLS . . 36
ELECTRONIC VEHICLE INFORMATION
CENTER (EVIC)
...............37
PROGRAMMABLE FEATURES .......37
POWER OUTLETS ..............38
UTILITY
TRAILER TOWING WEIGHTS (MAXIMUM
TRAILER WEIGHT RATINGS) .......40
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ............43
DIESEL
DIESEL ENGINE BREAK-IN
RECOMMENDATIONS ...........44
DIESEL ENGINE STARTING
PROCEDURES ...............44
AUTOMATED MANUAL TRANSMISSION —
DIESEL ONLY .................46
EXHAUST REGENERATION ........50
COOL-DOWN IDLE CHART .........51
ADDING FUEL ................52
DIESEL EXHAUST FLUID .........53
WHAT TO DO IN EMERGENCIES
ROADSIDE ASSISTANCE ..........56
INSTRUMENT CLUSTER WARNING
LIGHTS ....................56
IF YOUR ENGINE OVERHEATS ......60
JACKING AND TIRE CHANGING .....61
JUMP-STARTING ..............67
SHIFT LEVER OVERRIDE .........69
TOWING A DISABLED VEHICLE .....69
FREEING A STUCK VEHICLE .......69
EVENT DATA RECORDER (EDR) .....70
MAINTAINING YOUR VEHICLE
OPENING THE HOOD ...........71
ENGINE COMPARTMENT .........72
FLUIDS AND CAPACITIES ........74
MAINTENANCE SCHEDULE .......77
MAINTENANCE SCHEDULE —
DIESEL ENGINE ...............82
FUSES ....................88
TIRE PRESSURES .............91
WHEEL AND WHEEL TRIM CARE ....92
BULBS ....................92
CUSTOMER ASSISTANCE
CHRYSLER GROUP LLC
CUSTOMER CENTER ...........93
CHRYSLER CANADA INC.
CUSTOMER CENTER ...........93
ASSISTANCE FOR THE HEARING
IMPAIRED ..................93
PUBLICATIONS ORDERING .......93
REPORTING SAFETY DEFECTS IN
THEUNITEDSTATES ............94
MOPAR® ACCESSORIES
AUTHENTIC ACCESSORIES BY
MOPAR
®
...................95
INDEX .....................96
FAQ (How To?)
FREQUENTLY ASKED QUESTIONS . . . 98
TABLE OF CONTENTS

WELCOME FROM CHRYSLER GROUP LLC
Congratulations on selecting your new Chrysler Group LLC vehicle. Be assured that it
represents precision workmanship, distinctive styling, and high quality - all essen-
tials that are traditional to our vehicles.
Your new Chrysler Group LLC vehicle has characteristics to enhance the driver's
control under some driving conditions. These are to assist the driver and are never a
substitute for attentive driving. They can never take the driver's place. Always drive
carefully.
Your new vehicle has many features for the comfort and convenience of you and your
passengers. Some of these should not be used when driving because they take your
eyes from the road or your attention from driving. Never text while driving or take your
eyes more than momentarily off the road.
This guide illustrates and describes the operation of features and equipment that are
either standard or optional on this vehicle. This guide may also include a description
of features and equipment that are no longer available or were not ordered on this
vehicle. Please disregard any features and equipment described in this guide that are
not available on this vehicle. Chrysler Group LLC reserves the right to make changes
in design and specifications and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on products
previously manufactured.
This User Guide has been prepared to help you quickly become acquainted with the
important features of your vehicle. It contains most things you will need to operate
and maintain the vehicle, including emergency information.
The DVD includes a computer application containing detailed owner's information
which can be viewed on a personal computer or MAC computer. The multimedia DVD
also includes videos which can be played on any standard DVD player (including the
Uconnect
®
Touchscreen Radios). Additional DVD operational information is located
on the back of the DVD sleeve.
For complete owner information, refer to your Owner's Manual on the DVD in the owner’s
kit provided at the time of new vehicle purchase. For your convenience, the information
contained on the DVD may also be printed and saved for future reference.
Chrysler Group LLC is committed to protecting our environment and natural re-
sources. By converting from paper to electronic delivery for the majority of the user
information for your vehicle, together we greatly reduce the demand for tree-based
products and lessen the stress on our environment.
INTRODUCTION/WELCOME
2

VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name Chrysler Group LLC shall be
deemed to be deleted and the name Chrysler Canada Inc. used in substitution.
WARNING!
• Pedals that cannot move freely can cause loss of vehicle control and increase
the risk of serious personal injury.
• Always make sure that objects cannot fall into the driver foot well while the
vehicle is moving. Objects can become trapped under the brake pedal and
accelerator pedal causing a loss of vehicle control.
• Failure to properly follow floor mat installation or mounting can cause inter-
ference with the brake pedal and accelerator pedal operation causing loss of
control of the vehicle.
• Never leave children alone in a vehicle, or with access to an unlocked vehicle.
Allowing children to be in a vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or fatally injured. Children should
be warned not to touch the parking brake, brake pedal or the shift lever.
• Never use the ‘PARK’ position as a substitute for the parking brake. Always
apply the parking brake fully when parked to guard against vehicle movement
and possible injury or damage.
• Refer to your Owner's Manual on the DVD for further details.
USE OF AFTERMARKET PRODUCTS (ELECTRONICS)
The use of aftermarket devices including cell phones, MP3 players, GPS systems, or
chargers may affect the performance of on-board wireless features including Keyless
Enter-N-Go™ and Remote Start range. If you are experiencing difficulties with any of
your wireless features, try disconnecting your aftermarket devices to see if the
situation improves. If your symptoms persist, please see an authorized dealer.
CHRYSLER, DODGE, JEEP, RAM TRUCK, SRT, ATF+4, MOPAR and Uconnect are
registered trademarks of Chrysler Group LLC.
COPYRIGHT ©2013 CHRYSLER GROUP LLC
INTRODUCTION/WELCOME
3

DRIVER COCKPIT
1. Power Mirrors
2. Headlight Switch pg. 17
3. Instrument Cluster/Electronic Vehicle Information Center (EVIC) Display pg. 6
4. Wiper/Washer pg. 18
5. Transmission Shifter
6. Audio System (Touchscreen Radio Shown) pg. 22
7. Clip Board
8. Climate Controls pg. 16
9. Storage
10. Power Window Switch
11. Glove Compartment
CONTROLS AT A GLANCE
4

12. Power Outlet pg. 38
13. USB Port (Charging Only)
14. SWITCH PANEL
• Front Fog Lights
• Electronic Stability Control (ESC) OFF pg. 57
• Hazard Warning Switch
• Central Door Lock Switch
15. Storage — If Equipped
16. USB Port
17. Ignition Switch
18. Uconnect
®
Phone Controls pg. 31
19. Uconnect
®
Controls pg. 31
20. Speed Control pg. 19
21. Hood Release pg. 31
22. Power Windows
CONTROLS AT A GLANCE
5

INSTRUMENT CLUSTER
Warning Lights
- Low Fuel Warning Light
- Charging System Light **
- Oil Pressure Warning Light **
- Engine Temperature Warning Light
- Anti-Lock Brake (ABS) Light **
- Air Bag Warning Light **
- Electronic Throttle Control (ETC) Light
- Tire Pressure Monitoring System (TPMS) Light
- Seat Belt Reminder Light **
BRAKE
- Brake Warning Light **
- Malfunction Indicator Light (MIL) **
- Generic Warning Light **
(See page 56 for more information.)
CONTROLS AT A GLANCE
6

Indicators
-Turn Signal Indicators
- High Beam Indicator
- Front Fog Light Indicator *
- Park/Headlight ON Indicator *
- Vehicle Security Indicator *
- Electronic Speed Control SET Indicator
- Glow Plug Indicator **
- Door Ajar Indicator
- Electronic Stability Control (ESC) OFF Indicator
- Electronic Stability Control (ESC) Activation/Malfunction Indicator **
- Windshield Washer Fluid Low Indicator
* If equipped
** Bulb Check with Key On
CONTROLS AT A GLANCE
7

KEY FOB
Locking And Unlocking The Doors
• Press the LOCK button once to lock all
the doors. Press the UNLOCK button
once to unlock the driver’s door only
and twice within five seconds to unlock
all the doors.
• All doors can be programmed to un-
lock on the first press of the UNLOCK
button. Refer to Programmable Fea-
tures in the Electronics section of this
guide.
SEAT BELT
• Be sure everyone in your vehicle is in a seat and using a seat belt properly.
• Position the lap belt across your thighs, below your abdomen. To remove slack in
the lap portion, pull up a bit on the shoulder belt. To loosen the lap belt if it is too
tight, tilt the latch plate and pull on the lap belt. A snug belt reduces the risk of
sliding under the belt in a collision.
• Position the shoulder belt on your chest so that it is comfortable and not resting
on your neck. The retractor will withdraw any slack in the belt.
• A shoulder belt placed behind you will not protect you from injury during a
collision. You are more likely to hit your head in a collision if you do not wear your
shoulder belt. The lap and shoulder belt are meant to be used together.
• A belt that is too loose will not protect you properly. In a sudden stop you could
move too far forward, increasing the possibility of injury. Wear your seat belt
snugly.
• A frayed or torn belt could rip apart in a collision and leave you with no protection.
Inspect the belt system periodically, checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately. Do not disassemble or modify the
system. Seat belt assemblies must be replaced after a collision if they have been
damaged (bent retractor, torn webbing, etc.).
1 — Cargo Doors
2 — Unlock
3 — Lock
GETTING STARTED
8

• The seat belts for both front seating positions are equipped with pretensioning
devices that are designed to remove slack from the seat belt in the event of a
collision.
• A deployed pretensioner or a deployed air bag must be replaced immediately.
WARNING!
In a collision, you and your passengers can suffer much greater injuries if you are
not buckled up properly. You can strike the interior of your vehicle or other
passengers, or you can be thrown out of the vehicle. Always be sure you and others
in your vehicle are buckled up properly.
SUPPLEMENTAL RESTRAINT SYSTEM (SRS) — AIR BAGS
NOTE:
The Driver and Passenger Advanced Front Air Bags are certified to the new Federal
regulations for Advanced Air Bags.
• This vehicle is equipped with a driver and/or front passenger seat belt buckle
switch that detects whether the driver or front passenger seat belt is fastened.
• This vehicle is equipped with Supplemental Side Air Bag Inflatable Curtains
(SABIC) to protect the driver and front passengers sitting next to a window. The
vehicle SABIC air bags are located above the side windows and their covers are
labeled: AIRBAG. This vehicle is equipped with Supplemental Seat-Mounted Side
Air Bags (SAB) to provide enhanced protection for an occupant during a side
impact. The Supplemental Seat-Mounted Side Air Bags are located in the
outboard side of the front seats.
NOTE:
• Air Bag covers may not be obvious in the interior trim, but they will open during
air bag deployment.
• After any collision, the vehicle should be taken to an authorized dealer
immediately.
• If the Air Bag Warning Light is not on during starting, stays on, or turns on
while driving, have the vehicle serviced by an authorized dealer immediately.
• Refer to the Owner's Manual on the DVD for further details regarding the
Supplemental Restraint System (SRS).
GETTING STARTED
9

WARNING!
• Relying on the air bags alone could lead to more severe injuries in a collision.
The air bags work with your seat belt to restrain you properly. In some
collisions, the air bags won't deploy at all. Always wear your seat belts even
though you have air bags.
• Being too close to the steering wheel or instrument panel during Advanced
Front Air Bag deployment could cause serious injury, including death. Air bags
need room to inflate. Sit back, comfortably extending your arms to reach the
steering wheel or instrument panel.
• Supplemental Side Air Bag Inflatable Curtains and Supplemental Seat-
Mounted Side Air Bags need room to inflate. Do not lean against the door or
window. Sit upright in the center of the seat.
• Being too close to the Supplemental Side Air Bag Inflatable Curtain and/or
Seat-Mounted Side Air Bag during deployment could cause you to be severely
injured or killed.
• Do not drive your vehicle after the air bags have deployed. If you are involved
in another collision, the air bags will not be in place to protect you.
• After any collision, the vehicle should be taken to an authorized dealer
immediately.
GETTING STARTED
10

FRONT SEATS
Height Adjustment
• The height adjusting levers are located
on the center outboard side of the seat.
• Lift up on the front lever to adjust the
front of the seat up or down.
• Lift up on the rear lever to adjust the
rear of the seat up or down.
Forward/Rearward
• Lift up on the adjusting bar located at
the front of the seat near the floor and
release it when the seat is at the de-
sired position. Then, using body pres-
sure, move forward and backward on
the seat to be sure that the seat adjust-
ers have latched.
Lumbar Support
• The lumbar control knob is located on
the rear upper outboard side of the
driver’s seatback.
• Rotate the control forward to increase
and rearward to decrease the desired
amount of lumbar support.
Recliner
• To recline the seatback, lean back, rotate the knob rearward to position the
seatback as desired.
• To return the seatback to its normal upright position, lean forward and rotate the
recline knob forward until the seatback is in the upright position.
1 — Forward/Rearward Adjusting Bar
2 — Front Height Adjusting Lever
3 — Rear Height Adjusting Lever
4 — Recline Knob
5 — Lumbar Knob
GETTING STARTED
11

Air Seat Adjustment
• The seat is equipped with a mechani-
cal spring system and hydraulic shock
absorber to ensure maximum comfort
and safety. The system of springs also
effectively absorbs impact from un-
even road surfaces.
• Use the weight adjustment knob to set
the required setting based on body
weight, with settings between 88 lbs
(40 kg) and 286 lbs (130 kg).
Swivel Seat Adjustment
• The seat may be turned 180° toward
the seat on the opposite side and ap-
proximately 35° toward the door.
• The seat may be locked in the driving
position or at 180°.
• Pull the swivel seat lever outward to
turn the seat.
Armrest Height Adjustment
• The height adjusting rotating knob is
located underneath the front of the
drivers and passengers armrest.
• Rotate the knob to adjust the armrest
up or down.
1 — Weight Adjustment Knob
1 — Armrest Height Adjustment Knob
GETTING STARTED
12

WARNING!
• Adjusting a seat while the vehicle is moving is dangerous. The sudden
movement of the seat could cause you to lose control. The seat belt might not
be properly adjusted, and you could be severely injured or killed. Only adjust a
seat while the vehicle is parked.
• Do not ride with the seatback reclined so that the seat belt is no longer resting
against your chest. In a collision, you could slide under the seat belt and be
severely injured or killed. Use the recliner only when the vehicle is parked.
• Be certain that the seat cushion is locked securely into position before using
the seat. Otherwise, the seat will not provide the proper stability for passen-
gers. An improperly latched seat cushion could cause serious injury.
HEATED SEATS
Front Heated Seats
• The controls for the front heated seats
are located on the lower outboard side
of the seat.
• Press the switch once to turn on the
heated seats.
• Press the switch a second time to shut
the heating elements off.
1 — Heated Seat Switch
GETTING STARTED
13

WARNING!
• Persons who are unable to feel pain to the skin because of advanced age,
chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaus-
tion or other physical conditions must exercise care when using the seat heater.
It may cause burns even at low temperatures, especially if used for long periods
of time.
• Do not place anything on the seat that insulates against heat, such as a blanket
or cushion. This may cause the seat heater to overheat. Sitting in a seat that
has been overheated could cause serious burns due to the increased surface
temperature of the seat.
TELESCOPING STEERING COLUMN
• The telescoping control handle is lo-
cated below the steering wheel at the
end of the steering column.
• To unlock the steering column, pull
the control handle up.
• To lengthen or shorten the steering
column, pull the steering wheel out-
ward or push it inward as desired.
• To lock the steering column in posi-
tion, push the control handle down
until fully engaged.
1 — Telescoping Control Handle
GETTING STARTED
14

ENGINE BREAK-IN RECOMMENDATIONS
• A long break-in period is not required for the engine and drivetrain (transmission
and axle) in your vehicle.
• Drive moderately during the first 300 miles (500 km). After the initial 60 miles
(100 km), speeds up to 50 or 55 mph (80 or 90 km/h) are desirable.
• While cruising, brief full-throttle acceleration within the limits of local traffic laws
contributes to a good break-in. Wide-open throttle acceleration in low gear can be
detrimental and should be avoided.
• The engine oil installed in the engine at the factory is a high-quality energy
conserving type lubricant. Oil changes should be consistent with anticipated
climate conditions under which vehicle operations will occur. For the recom-
mended viscosity and quality grades, refer to “Maintaining Your Vehicle.”
NOTE:
A new engine may consume some oil during its first few thousand miles (kilometers)
of operation. This should be considered a normal part of the break-in and not
interpreted as an indication of an engine problem or malfunction.
CAUTION!
Never use Non-Detergent Oil or Straight Mineral Oil in the engine or damage may
result.
OPERATING YOUR VEHICLE
15

MANUAL CLIMATE CONTROLS
Air Recirculation /Max A/C
• Use Recirculation for maximum A/C operation.
• For window defogging, turn the Recirculation button off.
• Recirculation is not allowed in defrost.
• Recirculation is allowed in floor mode and defrost/floor (mix modes) for approxi-
mately five minutes.
Heated Mirrors
• The mirrors are heated to melt frost or ice. This feature is activated whenever you
turn on the rear window defroster.
OPERATING YOUR VEHICLE
16

TURN SIGNALS/HEADLIGHTS/HIGH BEAMS LEVER
Turn Signals/Lane Change Assist
• Tap the lever up or down once and the turn signal (right or left) will flash three
times and automatically turn off.
Headlights/Parking Lights
• The ignition switch must be in the ON/RUN position for the headlights to operate.
• Rotate the end of the lever to the first detent for parking lights and headlight
operation.
High Beam Operation
• Pull the multifunction lever toward you to switch the headlights to high beam.
• Pull the multifunction lever a second time to switch the headlights back to low
beam.
•
A high beam symbol will illuminate in the cluster to indicate the high beams are on.
NOTE:
For safe driving, turn off the high beams when oncoming traffic is present to prevent
headlight glare and as a courtesy to other motorists.
1 — High Beams
2 — Headlights
3 — Turn Signals
OPERATING YOUR VEHICLE
17

WIPER/WASHER LEVER
• The Wiper/Washer Lever is located on the right side of the steering column.
Front Wipers
Intermittent, Low And High Operation
• Push the lever downward to the first detent and rotate the center ring to use one
of the four intermittent wiper settings.
• Push the lever downward to the second detent for low wiper operation.
• Push the lever downward to the third detent for high wiper operation.
Washer Operation
• Pull the lever toward you and hold for as long as spray is desired.
Mist
• Push the lever upward and release when a single wipe is desired.
NOTE:
The mist feature does not activate the washer pump; therefore, no washer fluid is
sprayed on the windshield. The wash function must be activated to spray the
windshield with washer fluid.
1 — Mist
2 — Intermittent, Low And High
3 — Washer
OPERATING YOUR VEHICLE
18