RAM PROMASTER CITY2018 User manual

Second Edition
Printed in the U.S.A.
©2017 FCA US LLC. All Rights Reserved.
Ram is a registered trademark of FCA US LLC.
18VM-126-AB
PROMASTER CITY
OWNER’S MANUAL
2018
Promaster City
2018

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve-
ments to its products without imposing any obligation
upon itself to install them on products previously manu-
factured.
Copyright © 2017 FCA US LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION ...................................................................3
2GRAPHICAL TABLE OF CONTENTS ......................................................7
3GETTING TO KNOW YOUR VEHICLE ...................................................13
4GETTING TO KNOW YOUR INSTRUMENT PANEL . .........................................71
5SAFETY .........................................................................95
6STARTINGANDOPERATING.........................................................153
7INCASEOFEMERGENCY ...........................................................195
8SERVICING AND MAINTENANCE .....................................................235
9TECHNICAL SPECIFICATIONS ........................................................289
10 MULTIMEDIA ....................................................................299
11 CUSTOMER ASSISTANCE ............................................................325
12 INDEX..........................................................................331
1
2
3
4
5
6
7
8
9
10
11
12

INTRODUCTION
CONTENTS
䡵INTRODUCTION .........................4
䡵HOW TO USE THIS MANUAL ...............5
▫Essential Information ......................5
▫Symbols ...............................5
䡵WARNINGS AND CAUTIONS ................6
䡵VAN CONVERSIONS/CAMPERS ..............6
䡵VEHICLE MODIFICATIONS/ALTERATIONS .....6
1

INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styl-
ing, and high quality. This Owner’s Manual has been
prepared with the assistance of service and engineering
specialists to acquaint you with the operation and mainte-
nance of your vehicle. It is supplemented by Warranty
Information, and customer oriented documents. In the
attached Warranty Booklet, you will find a description of
the services that FCA offers to its customers, the Warranty
Certificate and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommenda-
tions, tips, and important warnings in this manual will
help assure safe and enjoyable operation of your vehicle.
Be sure you are familiar with all vehicle controls, particu-
larly those used for braking, steering, transmission, and
transfer case shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience.
This Owner’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related
to the trim level, engine, and version that you have
purchased. Any content introduced throughout the Own-
er’s Information, that may or may not be applicable to your
vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help
you use your vehicle in the best possible way. FCA aims at
a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
NOTE: After reviewing the Owner’s Information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
4 INTRODUCTION

HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Symbols
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
1
INTRODUCTION 5

WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONS against
procedures that could result in damage to your vehicle. If
you do not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
6 INTRODUCTION

GRAPHICAL TABLE OF CONTENTS
CONTENTS
䡵FRONT VIEW ............................8
䡵REAR VIEW .............................9
䡵INSTRUMENT PANEL .....................10
䡵INTERIOR ..............................11
2

FRONT VIEW
Front View
1 — Hood/Engine Compartment 4 — Wheels/Tires
2 — Windshield 5 — Exterior Mirrors
3 — Headlights 6 — Doors
8 GRAPHICAL TABLE OF CONTENTS

REAR VIEW
Rear View
1 — Rear Lights
2 — Cargo Area Doors
2
GRAPHICAL TABLE OF CONTENTS 9

INSTRUMENT PANEL
Instrument Panel
1 — Air Vents 4 — Windshield Wiper Lever
2 — Multifunction Lever 5 — Radio
3 — Instrument Cluster 6 — Steering Wheel
10 GRAPHICAL TABLE OF CONTENTS

INTERIOR
Interior
1 — Door Locks/Window Switches 4 — Climate Controls
2 — Seats 5 — Switch Panel
3 — Gear Selector 6 — Glove Compartment
2
GRAPHICAL TABLE OF CONTENTS 11

GETTING TO KNOW YOUR VEHICLE
CONTENTS
䡵KEYS .................................16
▫KeyFob..............................16
䡵IGNITION SWITCH .......................19
▫Ignition Key Removal ....................19
▫Key-In-Ignition Reminder .................20
䡵SENTRY KEY ...........................20
▫Replacement Keys .......................21
▫General Information .....................21
䡵VEHICLE SECURITY ALARM — IF EQUIPPED . . .22
▫To Arm The System ......................22
▫To Disarm The System ....................22
▫Rearming Of The System ..................22
▫Security System Manual Override ............22
䡵DOORS ...............................23
▫Door Locks ...........................23
▫Sliding Side Door .......................26
▫Child Lock System.......................28
▫Double Rear Swing Doors .................29
䡵SEATS ................................29
▫Manual Adjustment (Front Seats) ............30
▫Heated Seats — If Equipped ...............32
▫Folding Rear Seat — If Equipped ............33
䡵HEAD RESTRAINTS ......................34
▫Front Adjustment........................35
▫Rear Adjustment ........................35
▫Front Removal..........................36
▫Rear Removal ..........................36
䡵STEERING WHEEL .......................37
3

▫Tilt/Telescoping Steering Column ............37
䡵MIRRORS ..............................38
▫Inside Day/Night Mirror — If Equipped ......38
▫Outside Mirrors ........................38
▫Power Outside Mirrors — If Equipped ........40
▫Illuminated Vanity Mirror..................40
䡵EXTERIOR LIGHTS .......................41
▫Multifunction Lever ......................41
▫Headlights ............................41
▫Daytime Running Lights — If Equipped .......42
▫High Beams ...........................42
▫Flash-To-Pass ..........................42
▫Parking Lights .........................42
▫Follow Me Home/Headlight Delay ...........42
▫Front Fog Lights — If Equipped .............43
▫Turn Signals ...........................43
▫Lane Change Assist ......................43
䡵INTERIOR LIGHTS .......................43
▫Courtesy/Interior Lights...................43
䡵WIPERS AND WASHERS ...................47
▫Front Wiper Operation ....................47
▫Rear Wiper Operation ....................48
䡵CLIMATE CONTROLS .....................49
▫Manual Climate Control Overview ...........49
▫Climate Control Functions .................53
▫Operating Tips .........................54
䡵WINDOWS .............................57
▫Power Windows — If Equipped .............57
▫Window Bar Grates — If Equipped ...........59
▫Wind Buffeting .........................59
䡵HOOD ................................60
▫Opening ..............................60
▫Closing ...............................61
䡵CARGO AREA FEATURES ..................62
14 GETTING TO KNOW YOUR VEHICLE

▫Rear Cargo Tie-Downs ...................62
䡵INTERNAL EQUIPMENT ...................63
▫Storage ...............................63
▫Cupholders ...........................65
▫Power Outlets .........................65
▫Cigar Lighter And Ash Receiver — If Equipped .67
䡵ROOF RACK — IF EQUIPPED ...............68
3
GETTING TO KNOW YOUR VEHICLE 15

KEYS
Key Fob
Your vehicle uses a key start ignition system. The ignition
system consists of a key fob with a Remote Keyless Entry
(RKE) and an ignition switch.
The key fob contains an integrated mechanical key. To use
the mechanical key, simply push the mechanical key re-
lease button.
The vehicle is supplied with a code card containing key
code numbers to order duplicate keys, and the authorized
dealer that sold you your new vehicle has the key code
numbers for your vehicle locks. These numbers can be
used to order duplicate keys.
Key Fob With Integrated Mechanical Key
16 GETTING TO KNOW YOUR VEHICLE

Remote Keyless Entry (RKE)
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a hand-
held key fob. The key fob does not need to be pointed at the
vehicle to activate the system.
NOTE: The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone, laptop or
other electronic device; these devices may block the key
fob’s wireless signal.
To Unlock The Doors
Cargo Vehicle (Canada) — If Equipped
Push and release the unlock button on key fob to unlock
the front two doors. Push and release the Cargo unlock
button on key fob to unlock the cargo area (side lateral
sliding doors and rear doors). The turn signal lights will
flash to acknowledge the unlock signal.
Cargo Vehicle (United States) — If Equipped
Push and release the unlock button on key fob to unlock all
doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will
flash to acknowledge the unlock signal.
Passenger Vehicle
Push and release the unlock button on key fob to unlock all
doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will
flash to acknowledge the unlock signal.
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash to acknowledge the
signal; the horn will chirp too during turn signal lights
flashing.
Key Fob
3
GETTING TO KNOW YOUR VEHICLE 17

If a door is open, the turn signal lights will flash at an
increased rate, and there will be no horn chirp. This is to
indicate that a door is still open.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
Key Fob Battery Replacement
NOTE: Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the
mechanical key to access the battery case screw located
on the side of the key fob.
2. Rotate the screw located on the side of the key fob using
a small screwdriver.
3. Take out the battery case. Remove and replace the
battery observing its polarity.
4. Refit the battery case inside the key fob and turn the
screw to lock it into place.
Key Fob Screw Location
18 GETTING TO KNOW YOUR VEHICLE