RAM 2014 RAM PROMASTER User manual

ProMaster
Chrysler Group LLC
OWNER’S MANUAL
2014
2014 ProMaster
14VF-126-AC Third Edition Printed in U.S.A.

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
Chrysler Group LLC shall be deemed to be deleted and the
name Chrysler Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-drinking
driver, call a cab, a friend, or use public transportation.
WARNING!
Driving after drinking can lead to an accident. Your
perceptions are less sharp, your reflexes are slower,
and your judgment is impaired when you have been
drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or
optional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
Chrysler Group LLC reserves the right to make changes
in design and specifications, and/or make additions to or
improvements to its products without imposing any
obligation upon itself to install them on products previ-
ously manufactured.
Copyright © 2013 Chrysler Group LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION .............................................................3
2THINGS TO KNOW BEFORE STARTING YOUR VEHICLE .............................9
3UNDERSTANDING THE FEATURES OF YOUR VEHICLE .............................67
4UNDERSTANDING YOUR INSTRUMENT PANEL ..................................115
5STARTING AND OPERATING .................................................181
6WHAT TO DO IN EMERGENCIES ..............................................275
7MAINTAINING YOUR VEHICLE ...............................................313
8MAINTENANCE SCHEDULES .................................................363
9IF YOU NEED CONSUMER ASSISTANCE ........................................371
10 INDEX ....................................................................381
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2
3
4
5
6
7
8
9
10

INTRODUCTION
CONTENTS
䡵INTRODUCTION ........................4
䡵HOW TO USE THIS MANUAL ..............4
䡵WARNINGS AND CAUTIONS ..............6
䡵VAN CONVERSIONS/CAMPERS ............6
䡵VEHICLE IDENTIFICATION NUMBER ........6
䡵VEHICLE MODIFICATIONS/ALTERATIONS ....7
1

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine parts, and cares about your satisfac-
tion.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

1
INTRODUCTION 5

WARNINGS AND CAUTIONS
This Owners Manual contains WARNINGS against op-
erating procedures that could result in a collision or
bodily injury. It also contains CAUTIONS against proce-
dures that could result in damage to your vehicle. If you
do not read this entire Owners Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to
body modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty Information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer.
Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.rambodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
6 INTRODUCTION

frame and underbody as well as the Automobile Infor-
mation Disclosure Label affixed to a window on your
vehicle, the vehicle registration and title.
NOTE: It is illegal to remove or alter the VIN.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and
may lead to a collision resulting in serious injury or
death.
Vehicle Identification Number
1
INTRODUCTION 7

THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
䡵A WORD ABOUT YOUR KEYS .............12
▫Ignition Key Removal ...................12
▫Locking Doors With A Key................14
▫Key-In-Ignition Reminder ................14
䡵STEERING WHEEL LOCK — IF EQUIPPED ....14
▫To Manually Lock The Steering Wheel .......14
▫To Release The Steering Wheel Lock — If
Equipped ............................15
䡵SENTRY KEY® .........................15
▫Replacement Keys .....................16
▫General Information ....................16
䡵VEHICLE SECURITY ALARM ..............17
▫Rearming Of The System .................17
▫To Arm The System.....................17
▫To Disarm The System ...................17
▫Security System Manual Override ...........18
䡵ILLUMINATED ENTRY ...................18
䡵REMOTE KEYLESS ENTRY (RKE) ............18
▫To Unlock The Doors....................19
▫To Lock The Doors .....................19
2

▫Programming Additional Transmitters........19
▫Transmitter Battery Replacement ...........20
▫General Information ....................21
䡵POWER DOOR LOCKS ...................21
▫Automatic Door Locks — If Equipped .......23
▫Auto Unlock Doors — If Equipped ..........23
䡵WINDOWS ...........................23
▫Power Windows — If Equipped ...........23
▫Wind Buffeting .......................25
䡵OCCUPANT RESTRAINTS ................25
▫Lap/Shoulder Belts ....................28
▫Lap/Shoulder Belt Untwisting Procedure .....34
▫Adjustable Upper Shoulder Belt Anchorage —
If Equipped ..........................34
▫Automatic Locking Retractor (ALR) Mode .....35
▫Energy Management Feature ..............36
▫Seat Belt Pretensioners ..................36
▫Enhanced Seat Belt Use Reminder System
(BeltAlert®) ..........................37
▫Seat Belts And Pregnant Women ...........38
▫Supplemental Restraint System (SRS) —
Air Bags ............................38
▫Air Bag System Components ..............40
▫Advanced Front Air Bag Features ...........40
▫Air Bag Deployment Sensors And Controls ....44
▫Event Data Recorder (EDR) ...............51
10 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫Child Restraints .......................52
䡵Fuel Cut Off Switch ......................60
䡵ENGINE BREAK-IN RECOMMENDATIONS ....61
䡵SAFETY TIPS ..........................62
▫Transporting Passengers..................62
▫Exhaust Gas .........................63
▫Safety Checks You Should Make Inside The
Vehicle .............................64
▫Periodic Safety Checks You Should Make Outside
The Vehicle ..........................66
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 11

A WORD ABOUT YOUR KEYS
The Key Fob contains the Remote Keyless Entry (RKE)
transmitter with an integrated key. To use the mechanical
key simply press the mechanical key release button.
The vehicle is supplied with a code card containing key
code numbers to order duplicate keys, and the autho-
rized studio that sold you your new vehicle has the key
code numbers for your vehicle locks. These numbers can
be used to order duplicate keys.
Ignition Key Removal
1. Place the shift lever in PARK (if equipped with an
automatic transmission).
2. Rotate the key to the OFF/LOCK position.
Remote Keyless Entry (RKE) Transmitter
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

3. Remove the key from the ignition switch lock cylinder.
WARNING!
•Before exiting a vehicle, always apply the parking
brake, shift the transmission into PARK and re-
move the Key Fob from the ignition. When leaving
the vehicle, always lock your vehicle.
•Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
•Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil-
dren should be warned not to touch the parking
brake, brake pedal or the shift lever.
•Do not leave the Key Fob in or near the vehicle, or
in a location accessible to children. A child could
operate power windows, other controls, or move
the vehicle.
(Continued)
Ignition Switch Positions
1 — STOP (OFF/LOCK) 3 — AVV (START)
2 — MAR (ACC/ON/RUN)
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

WARNING! (Continued)
•Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
CAUTION!
An unlocked car is an invitation to thieves. Always
remove the key from the ignition and lock all the
doors when leaving the vehicle unattended.
Locking Doors With A Key
You can insert the key with either side up. To lock the
door, turn the key to the right. To unlock the door, turn
the key to the left. Refer to “Body Lubrication” in
“Maintaining Your Vehicle” for maintenance informa-
tion.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition
and the ignition switch position is OFF/LOCK, sounds a
signal to remove the key.
STEERING WHEEL LOCK — IF EQUIPPED
Your vehicle may be equipped with a passive steering
wheel lock. This lock prevents steering the vehicle with-
out the ignition key. If the steering wheel is moved
approximately a half turn in either direction, and the key
is not in the ignition, the steering wheel will lock.
To Manually Lock The Steering Wheel
With the engine running, rotate the steering wheel one-
quarter revolution in either direction, turn off the engine
and remove the key. Turn the steering wheel slightly in
either direction until the lock engages.
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

To Release The Steering Wheel Lock — If
Equipped
Insert the key in the ignition switch and start the engine.
If the key is difficult to turn, move the wheel slightly to
the right or left to disengage the lock.
NOTE: If you turned the wheel to the right to engage the
lock, you must turn the wheel slightly to the right to
disengage it. If you turned the wheel to the left to engage
the lock, turn the wheel slightly to the left to disengage it.
SENTRY KEY®
The Sentry Key® Immobilizer System prevents unau-
thorized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized
vehicle operation. Therefore, only keys that are pro-
grammed to the vehicle can be used to start and operate
the vehicle.
NOTE: A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the
ignition switch lock cylinder for that vehicle.
If the Vehicle Security Light is on after the key is turned
to the ON/RUN position, it indicates that there is a
problem with the electronics.
CAUTION!
•Always remove the Sentry Key® from the vehicle
and lock all doors when leaving the vehicle unat-
tended.
(Continued)
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

CAUTION! (Continued)
•The Sentry Key® Immobilizer system is not com-
patible with some aftermarket remote starting sys-
tems. Use of these systems may result in vehicle
starting problems and loss of security protection.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once
a Sentry Key® has been programmed to a vehicle, it
cannot be programmed to any other vehicle.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
This PIN is required for authorized studio replacement of
keys. Duplication of keys may be performed at an
authorized studio. This procedure consists of program-
ming a blank key to the vehicle electronics. A blank key
is one which has never been programmed.
NOTE: When having the Sentry Key® Immobilizer
System serviced, bring all vehicle keys with you to an
authorized dealer.
General Information
The Sentry Key® system complies with FCC rules part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
•This device may not cause harmful interference.
•This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
VEHICLE SECURITY ALARM
The Vehicle Security Alarm monitors the vehicle doors
and ignition for unauthorized operation. When the Ve-
hicle Security Alarm is activated, interior switches for
door locks are disabled. The system provides both au-
dible and visible signals, for the first three minutes the
horn will sound and the turn signal lights will flash. For
an additional 15 minutes only the turn signal lights will
flash.
Rearming Of The System
The Vehicle Security Alarm will rearm itself after the 15
additional minutes of turn lamps flashing, if the system
has not been disabled. If the condition which initiated the
alarm is still present, the system will ignore that condi-
tion and monitor the remaining doors and ignition.
To Arm The System
The Vehicle Security Alarm will set when you use the
power door locks, or use the Remote Keyless Entry (RKE)
transmitter to lock the doors. After all the doors are
locked and closed, the system is armed
To Disarm The System
Use the RKE transmitter to unlock the door and disarm
the system.
The Vehicle Security Alarm will also disarm if a pro-
grammed Sentry Key® is inserted into the ignition
switch. To exit the alarming mode, press the RKE trans-
mitter UNLOCK button, or insert a programmed Sentry
Key® into the ignition switch.
The Vehicle Security Alarm is designed to protect your
vehicle; however, you can create conditions where the
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

system will give you a false alarm. If one of the previ-
ously described arming sequences has occurred, the
Vehicle Security Alarm will arm regardless of whether
you are in the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this occurs,
disarm the Vehicle Security Alarm.
Security System Manual Override
The Vehicle Security Alarm will not arm if you lock the
doors using the manual door lock plunger.
ILLUMINATED ENTRY
The courtesy lights will turn on when you use the
Remote Keyless Entry (RKE) transmitter or manually
from the driver door cylinder to unlock the doors or open
any door.
The lights will fade to off after approximately 30 seconds,
or they will immediately fade to off once the ignition
switch is turned to ON/RUN from the OFF position.
NOTE:
•The front courtesy overhead console and door cour-
tesy lights will not turn off if the dimmer control is in
the “Dome ON” position.
•The illuminated entry system will not operate if the
dimmer control is in the “Dome OFF” position.
REMOTE KEYLESS ENTRY (RKE)
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a
hand-held Remote Keyless Entry (RKE) transmitter. The
RKE transmitter does not need to be pointed at the
vehicle to activate the system.
NOTE: The line of transmission must not be blocked with
metal objects.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE