RAM promaster 2017 User manual

17VF-926-AA .RAM ProMaster .FIrst Edition .User Guide
DOWNLOAD A FR ELECTRONIC COPY
OF THE OWNER’S MANUAL AND WARRANTY BOOKLET BY VISITING:
WWW.RAMTRUCKS.COM/EN/OWNERS/MANUALS OR WWW.RAMTRUCKS.COM/EN/WARRANTY (U.S.);
WWW.OWNERS.MOPAR.CA/EN (CANADA).
©2016 FCA US LLC. ALL RIGHTS RESERVED. RAM IS A REGISTERED TRADEMARK OF FCA US LLC.
WHETHER IT’S PROVIDING INFORMATION ABOUT SPECIFIC PRODUCT FEATURES, TAKING A TOUR
THROUGH YOUR VEHICLE’S HERITAGE, KNOWING WHAT STEPS TO TAKE FOLLOWING AN ACCIDENT, OR
SCHEDULING YOUR NEXT APPOINTMENT, WE KNOW YOU’LL FIND THE APP AN IMPORTANT EXTENSION
OF YOUR RAM VEHICLE. SIMPLY DOWNLOAD THE APP, SELECT YOUR MAKE AND MODEL AND ENJOY
THE RIDE. TO GET THIS APP, GO DIRECTLY TO THE APP STORE OR GOOGLE PLAY AND ENTER THE SEARCH KEYWORD
“RAM TOOLBOX”, (U.S. MARKET ONLY).
RAMTRUCKS.COM/EN/OWNERS PROVIDES SPECIAL OFFERS TAILORED TO YOUR NEEDS, CUSTOMIZED VEHICLE
GALLERIES, PERSONALIZED SERVICE RECORDS AND MORE. TO GET THIS INFORMATION, JUST CREATE AN ACCOUNT
AND CHECK BACK OFTEN.
2360655_17a_ProMaster_UG_041916.indd 1 4/19/16 2:11 PM

The driver’s primary responsibility is the safe operation of the vehicle. Driving
while distracted can result in loss of vehicle control, resulting in a collision and
personal injury. FCA US LLC strongly recommends that the driver use extreme
caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers,
portable radios, vehicle navigation or other devices, by the driver while the
vehicle is moving is dangerous and could lead to a serious collision. Texting
while driving is also dangerous and should never be done while the vehicle
is moving. If you nd yourself unable to devote your full attention to vehicle
operation, pull off the road to a safe location and stop your vehicle. Some states
or provinces prohibit the use of cellular telephones or texting while driving.
It is always the driver’s responsibility to comply with all local laws.
If you are the rst registered retail owner of your vehicle, you may obtain
a complimentary printed copy of the Owner’s Manual, Navigation/Uconnect
Manuals or Warranty Booklets by calling 1-866-726-4636 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
promaster
RAM
2017 User Guide
This guide has been prepared to help you get quickly acquainted with your new
RAM vehicle and to provide a convenient reference source for common questions.
However, it is not a substitute for your Owner’s Manual.
For complete operational instructions, maintenance procedures and important
safety messages, please consult your Owner’s Manual, Navigation/Uconnect
Manuals and other Warning Labels in your vehicle.
Not all features shown in this guide may apply to your vehicle. For additional
information on accessories to help personalize your vehicle, visit
www.mopar.com (U.S.), www.mopar.ca (Canada) or your local RAM dealer.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of collisions. Your
driving ability can be seriously impaired with blood alcohol levels far below
the legal minimum. If you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public transportation.
WARNING
Driving after drinking can lead to a collision. Your perceptions are less
sharp, your reexes are slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
promaster
RAM
2017 User Guide
IMPORTANT
This User Guide is intended to familiarize you with the important features of
your vehicle. Your Owner’s Manual, Navigation/Uconnect Manuals, Warranty
Booklets and Tire Warranty can be found on your DVD (if applicable) or by
visiting the website on the back cover of your User Guide. We hope you
find it useful. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase
replacement kits by calling 1-800-387-1143.
2360655_17a_ProMaster_UG_041916.indd 2 4/19/16 2:11 PM

INTRODUCTION/WELCOME
WELCOME FROM FCA US LLC .......2
CONTROLS AT A GLANCE
DRIVER COCKPIT ...............4
INSTRUMENT CLUSTER ...........6
GETTING STARTED
KEYFOB ....................8
OCCUPANT RESTRAINT SYSTEMS ....8
HEAD RESTRAINTS .............34
FRONT SEATS ................35
HEATEDSEATS ...............40
TELESCOPING STEERING COLUMN . . 41
OPERATING YOUR VEHICLE
ENGINE BREAK-IN
RECOMMENDATIONS ............42
MANUAL CLIMATE CONTROLS ......43
MULTIFUNCTION LEVER .........44
INTERIOR LIGHTS .............45
WINDSHIELD WIPERS AND
WASHERS ..................47
ELECTRONIC SPEED CONTROL .....48
PARKSENSE REAR PARK ASSIST ....51
PARKVIEW REAR BACK-UP CAMERA . . 51
ELECTRONICS
YOUR VEHICLE'S SOUND SYSTEM . . . 52
CYBERSECURITY ..............54
IDENTIFYING YOUR RADIO ........ 55
UCONNECT RH3 ..............56
UCONNECT 3.0 ............... 58
UCONNECT 5.0 ............... 61
UCONNECT 5.0 VOICE RECOGNITION
QUICKTIPS .................66
UCONNECT PHONE ............73
STEERING WHEEL AUDIO CONTROLS . 82
INSTRUMENT CLUSTER DISPLAY ....82
PROGRAMMABLE FEATURES .......83
POWER OUTLETS ..............84
UTILITY
TRAILER TOWING WEIGHTS (MAXIMUM
TRAILER WEIGHT RATINGS) .......86
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ............86
DIESEL
DIESEL ENGINE BREAK-IN
RECOMMENDATIONS ...........88
DIESEL ENGINE STARTING
PROCEDURES ................88
AUTOMATED MANUAL
TRANSMISSION — DIESEL ONLY ....90
ELECTRIC PARK BRAKE (EPB) ......94
EXHAUST REGENERATION ........98
COOL-DOWN IDLE CHART .........98
ADDING FUEL ................99
DIESEL EXHAUST FLUID ......... 99
WHAT TO DO IN EMERGENCIES
ROADSIDE ASSISTANCE .........103
WARNING AND INDICATOR LIGHTS . . 103
IF YOUR ENGINE OVERHEATS ..... 109
JACKING AND TIRE CHANGING ....110
JUMP-STARTING PROCEDURES ....125
GEAR SELECTOR OVERRIDE ......128
TOWING A DISABLED VEHICLE .... 129
FREEING A STUCK VEHICLE ......130
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) .............. 132
EVENT DATA RECORDER (EDR) ....132
MAINTAINING YOUR VEHICLE
TO OPEN AND CLOSE THE HOOD . . . 133
ENGINE COMPARTMENT — 3.6L . . . 134
ENGINE COMPARTMENT — 3.0L
DIESEL ...................136
FLUID CAPACITIES — GASOLINE
ENGINE ...................138
FLUIDS, LUBRICANTS AND GENUINE
PARTS — GASOLINE ENGINE ..... 138
FLUID CAPACITIES — DIESEL
ENGINE ...................139
FLUIDS, LUBRICANTS AND GENUINE
PARTS — DIESEL ENGINE .......139
ADDING FUEL ...............141
MAINTENANCE PROCEDURES .....142
MAINTENANCE SCHEDULE —
GASOLINE ENGINE ............142
MAINTENANCE SCHEDULE — DIESEL
ENGINE ...................147
FUSES ...................152
TIRE SAFETY INFORMATION ......156
TIRES — GENERAL INFORMATION . . 162
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES . . . 166
REPLACEMENT BULBS .........167
CUSTOMER ASSISTANCE
FCA US LLC CUSTOMER CENTER . . . 168
FCA CANADA INC. CUSTOMER CENTER . 168
ASSISTANCE FOR THE HEARING
IMPAIRED .................168
PUBLICATIONS ORDERING .......168
REPORTING SAFETY DEFECTS IN THE
UNITEDSTATES .............. 169
MOPAR® ACCESSORIES
AUTHENTIC ACCESSORIES BY
MOPAR ...................170
FAQ’s
FREQUENTLY ASKED QUESTIONS . . . 171
INDEX ...................172
TABLE OF CONTENTS

WELCOME FROM FCA US LLC
Congratulations on selecting your new FCA US LLC (“FCA US”) vehicle. Be assured
that it represents precision workmanship, distinctive styling, and high quality.
Your new FCA US vehicle has characteristics to enhance the driver's control under
some driving conditions. These are to assist the driver and are never a substitute for
attentive driving. They can never take the driver's place. Always drive carefully.
Your new vehicle has many features for the comfort and convenience of you and your
passengers. Some of these should not be used when driving because they take your
eyes from the road or your attention from driving. Never text while driving or take your
eyes more than momentarily off the road.
This guide illustrates and describes the operation of features and equipment that are
either standard or optional on this vehicle. This guide may also include a description
of features and equipment that are no longer available or were not ordered on this
vehicle. Please disregard any features and equipment described in this guide that are
not available on this vehicle. FCA US reserves the right to make changes in design
and specifications and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufac-
tured.
This User Guide has been prepared to help you quickly become acquainted with the
important features of your vehicle. It contains most things you will need to operate
and maintain the vehicle, including emergency information.
The DVD includes a computer application containing detailed owner's information
which can be viewed on a personal computer or MAC computer. The multimedia DVD
also includes videos which can be played on any standard DVD player (including the
Uconnect Touchscreen Radios if equipped with DVD player capabilities). Additional
DVD operational information is located on the back of the DVD sleeve.
For complete owner information, refer to your Owner's Manual on the DVD in the owner’s
kit provided at the time of new vehicle purchase. For your convenience, the information
contained on the DVD may also be printed and saved for future reference.
FCA US is committed to protecting our environment and natural resources. By
converting from paper to electronic delivery for the majority of the user information
for your vehicle, together we greatly reduce the demand for tree-based products and
lessen the stress on our environment.
INTRODUCTION/WELCOME
2

VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed
to be deleted and the name FCA Canada Inc. used in substitution (excluding legal
lines).
WARNING!
• Pedals that cannot move freely can cause loss of vehicle control and increase
the risk of serious personal injury.
• Always make sure that objects cannot fall into the driver foot well while the
vehicle is moving. Objects can become trapped under the brake pedal and
accelerator pedal causing a loss of vehicle control.
• Failure to properly follow floor mat installation or mounting can cause interfer-
ence with the brake pedal and accelerator pedal operation causing loss of
control of the vehicle.
• Never leave children alone in a vehicle, or with access to an unlocked vehicle.
Allowing children to be in a vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or fatally injured. Children should
be warned not to touch the parking brake, brake pedal or the transmission gear
selector.
• Do not leave the key fob in or near the vehicle, or in a location accessible to
children. A child could operate power windows, other controls, or move the
vehicle.
• Never use the ‘PARK’ position as a substitute for the parking brake. Always
apply the parking brake fully when parked to guard against vehicle movement
and possible injury or damage.
• Refer to your Owner's Manual on the DVD for further details.
USE OF AFTERMARKET PRODUCTS (ELECTRONICS)
The use of aftermarket devices including cell phones, MP3 players, GPS systems, or
chargers may affect the performance of on-board wireless features. If you are
experiencing difficulties with any of your wireless features, try disconnecting your
aftermarket devices to see if the situation improves. If your symptoms persist, please
see an authorized dealer.
When it comes to service, remember that your authorized dealer knows your vehicle
best, has factory-trained technicians and genuine MOPAR
®
parts, and cares about
your satisfaction.
INTRODUCTION/WELCOME
3

DRIVER COCKPIT
1. Power Mirrors
2. Headlight Switch pg. 44
3. Instrument Cluster Display pg. 6
4. Windshield Washer Operation pg. 48
5. Transmission Gear Selector
6. Audio System (Touchscreen Radio Shown) pg. 52
7. Clip Board
8. Climate Controls pg. 43
9. Storage
10. Power Window Switch
11. Glove Compartment
CONTROLS AT A GLANCE
4

12. Power Outlet pg. 84
13. USB Port (Charging Only)
14. Switch Panel
• Front Fog Lights
• Electronic Stability Control (ESC) OFF pg. 108
• Hazard Warning Switch
• Central Door Lock Switch
15. Storage — If Equipped
16. USB Port
17. Ignition Switch
18. Uconnect Phone Controls — If Equipped pg. 73
19. Uconnect Voice Command Button — If Equipped pg. 66
20. Speed Control pg. 48
21. Hood Release pg. 133
22. Power Windows
CONTROLS AT A GLANCE
5

INSTRUMENT CLUSTER
1. Speedometer
2. Turn Signal Lights
3. Instrument Cluster Display
4. Turn Signal Lights
(See page 103 for Instrument Cluster Warning Lights.)
CONTROLS AT A GLANCE
6

5. Tachometer
6. Temperature Gauge
7. Fuel Gauge
(See page 108 for Instrument Cluster Indicator Lights.)
CONTROLS AT A GLANCE
7

KEY FOB
Locking And Unlocking The
Doors
• Push the lock button once to lock all
the doors.
• Push the unlock button once to unlock
the driver’s door only and twice within
five seconds to unlock the passenger
door.
All doors can be programmed to unlock
on the first press of the unlock button.
Refer to “Uconnect Settings” in “Under-
standing Your Instrument Panel” in the
Owner’s Manual on your DVD for further
information.
OCCUPANT RESTRAINT SYSTEMS
Some of the most important safety features in your vehicle are the restraint systems.
Occupant Restraint Systems Features
• Seat Belt Systems
• Supplemental Restraint Systems (SRS) Air Bags
• Child Restraints
Some of the safety features described in this section may be standard equipment on
some models, or may be optional equipment on others. If you are not sure, ask your
authorized dealer.
Important Safety Precautions
Please pay close attention to the information in this section. It tells you how to use
your restraint system properly, to keep you and your passengers as safe as possible.
Here are some simple steps you can take to minimize the risk of harm from a
deploying air bag:
1. Children 12 years old and under should always ride buckled up in a vehicle with
a rear seat.
Key Fob
1 — Cargo Doors
2 — Unlock
3 — Lock
GETTING STARTED
8