RAM promaster city 2017 User manual

2017 Promaster city*
STICK WITH THE SPECIALISTS®
THIRD Edition
Printed in U.S.A.
©2016 FCA US LLC. All Rights Reserved.
Ram is a registered trademark of FCA US LLC.
17VM-126-AC
Promaster city
OWNER’S MANUAL
2017

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name FCA
US LLC shall be deemed to be deleted and the name FCA
Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve-
ments to its products without imposing any obligation
upon itself to install them on products previously manu-
factured.
Copyright © 2016 FCA US LLC

TABLE OF CONTENTS
SECTION PAGE
1INTRODUCTION ...................................................................3
2THINGS TO KNOW BEFORE STARTING YOUR VEHICLE ......................................9
3UNDERSTANDING THE FEATURES OF YOUR VEHICLE ......................................75
4UNDERSTANDING YOUR INSTRUMENT PANEL ...........................................119
5STARTINGANDOPERATING.........................................................183
6WHATTODOINEMERGENCIES ......................................................253
7MAINTAININGYOURVEHICLE.......................................................283
8MAINTENANCE SCHEDULES .........................................................331
9IF YOU NEED CONSUMER ASSISTANCE .................................................337
10 INDEX..........................................................................343
1
2
3
4
5
6
7
8
9
10

INTRODUCTION
CONTENTS
䡵INTRODUCTION .........................4
䡵HOW TO USE THIS MANUAL ...............4
䡵WARNINGS AND CAUTIONS ................6
䡵VAN CONVERSIONS/CAMPERS ..............6
䡵VEHICLE IDENTIFICATION NUMBER .........7
䡵VEHICLE MODIFICATIONS/ALTERATIONS .....7
1

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
4 INTRODUCTION

1
INTRODUCTION 5

WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONS against
procedures that could result in damage to your vehicle. If
you do not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
6 INTRODUCTION

VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
frame and underbody as well as the Automobile Informa-
tion Disclosure Label affixed to a window on your vehicle,
the vehicle registration and title.
NOTE: It is illegal to remove or alter the VIN.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
Vehicle Identification Number
1
INTRODUCTION 7

THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
䡵A WORD ABOUT YOUR KEYS ...............11
▫Ignition Key Removal ....................11
▫Locking Doors With A Key ................12
▫Key-In-Ignition Reminder .................12
䡵SENTRY KEY ...........................13
▫Replacement Keys .......................13
▫General Information .....................14
䡵VEHICLE SECURITY ALARM — IF EQUIPPED . . .14
▫Rearming Of The System ..................14
▫To Arm The System ......................14
▫To Disarm The System ....................14
▫Security System Manual Override ............15
䡵REMOTE KEYLESS ENTRY ..................15
▫To Unlock The Doors .....................15
▫To Lock The Doors.......................16
▫Programming Additional Key Fobs ...........16
▫Key Fob Battery Replacement ..............16
▫General Information .....................17
䡵DOOR LOCKS ..........................17
▫Locking The Doors From The Outside ........18
▫Unlock The Doors From The Outside..........19
▫Unlocking The Rear Cargo Area From Inside
The Vehicle ...........................19
▫Sliding Side Doors .......................19
▫Child Lock System — If Equipped............20
▫Auto Unlock Doors ......................21
2

䡵WINDOWS .............................21
▫Power Windows — If Equipped .............21
▫Wind Buffeting .........................23
䡵SLIDING SIDE DOOR .....................24
▫Opening And Closing From Outside
The Vehicle ............................24
▫Opening And Closing From The Inside ........24
▫Child Lock System.......................25
▫Key Emergency Lock (KEL) Device ...........25
䡵DOUBLE REAR SWING DOORS ..............25
▫Opening/Closing The First Swing Door
From The Outside .......................26
▫Emergency Opening Of The First Swing Door
From The Inside ........................26
▫Opening The Second Swing Door ............26
䡵OCCUPANT RESTRAINT SYSTEMS ...........26
▫Occupant Restraint Systems Features .........26
▫Important Safety Precautions ...............26
▫Seat Belt Systems .......................27
▫Supplemental Restraint Systems (SRS) .........38
▫Child Restraints ........................49
▫Transporting Pets .......................69
䡵ENGINE BREAK-IN RECOMMENDATIONS .....69
䡵SAFETY TIPS ...........................70
▫Transporting Passengers ...................70
▫Exhaust Gas ...........................70
▫Safety Checks You Should Make
Inside The Vehicle .......................71
▫Periodic Safety Checks You Should Make
Outside The Vehicle .....................73
10 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

A WORD ABOUT YOUR KEYS
The key fob contains the Remote Keyless Entry (RKE) key
fob with an integrated key. To use the mechanical key,
simply push the mechanical key release button.
To order duplicate keys, please contact the authorized
dealer.
Ignition Key Removal
1. Place the gear selector in PARK.
2. Rotate the key to the STOP/OFF/LOCK position.
3. Remove the key from the ignition switch lock cylinder.
Key Fob
1 – Key Blade Release Button
2 – Driver Passenger Unlock Button
3 – Lock Button
4 – Cargo Lock/Unlock Button
Ignition Switch Positions
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 11

WARNING!
•Before exiting a vehicle, always shift the transmis-
sion into PARK, apply the parking brake, and re-
move the key fob from the vehicle. When leaving the
vehicle, always lock your vehicle. In case you switch
off the vehicle and the transmission is not in PARK
position, a warning message will appear on the
cluster which suggests you to shift the transmission
into PARK position and, then, you can remove the
key within 15 seconds. If 15 seconds expire, you have
to rotate the key from OFF/LOCK position to ON/
RUN position and come back to OFF/LOCK position
in order to remove the key.
•
Never leave children alone in a vehicle, or with access
to an unlocked vehicle. Allowing children to be in a
vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or fatally
injured. Children should be warned not to touch the
parking brake, brake pedal or the gear selector.
•Do not leave the key fob in or near the vehicle, or in
a location accessible to children. A child could oper-
ate power windows, other controls, or move the
vehicle.
(Continued)
WARNING! (Continued)
•Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation. Always remove
the key from the ignition and lock all the doors when
leaving the vehicle unattended.
Locking Doors With A Key
You can insert the key with either side up. To lock the door,
turn the key to the right. To unlock the door, turn the key
to the left. Refer to “Body Lubrication” in “Maintaining
Your Vehicle” for maintenance procedures.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition
and the ignition switch position is OFF/LOCK sounds a
signal to remove the key.
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

SENTRY KEY
The Sentry Key Immobilizer System prevents unauthor-
ized vehicle operation by disabling the engine. The system
does not need to be armed or activated. Operation is
automatic, regardless of whether the vehicle is locked or
unlocked.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized ve-
hicle operation. Therefore, only keys that are programmed
to the vehicle can be used to start and operate the vehicle.
NOTE: A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the ignition
switch lock cylinder for that vehicle.
If the vehicle security light is on after the key is turned to
the ON/RUN position, it indicates that there is a problem
with the electronics.
CAUTION!
•Always remove the Sentry Key from the vehicle and
lock all doors when leaving the vehicle unattended.
•The Sentry Key Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key has been programmed to a vehicle, it cannot be
programmed to any other vehicle. When having the Sentry
Key Immobilizer System serviced, bring all vehicle keys
with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an autho-
rized dealer.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in-
cluding interference that may cause undesired opera-
tion.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors and
ignition for unauthorized operation. When the Vehicle
Security Alarm is activated, interior switches for door locks
are disabled. The system provides both audible and visible
signals. Every intrusion attempt causes three continuous
alarm cycles. Every alarm cycle lasts for 30 seconds. For 26
seconds, the horn will sound, and the turn signal lights will
flash. For four seconds, it will pause. After a maximum of
10 alarm cycles, only the turn signal lights will flash until
the next alarm activation.
Rearming Of The System
If the system has not been disabled, the Vehicle Security
Alarm will rearm itself after processing all the alarm cycles
related to the intrusion attempt. If the condition which
initiated the alarm is still present, the system will ignore
that condition and monitor the remaining doors and igni-
tion.
To Arm The System
The Vehicle Security Alarm will set when you use the key
fob to lock the doors. If a door or the hood is not properly
shut, the alarm system will exclude the related door from
protection.
To Disarm The System
Use the key fob to unlock the door and disarm the system.
To exit the alarming mode, push the key fob unlock button
and open the door.
The vehicle security alarm is designed to protect your
vehicle. However, you can create conditions where the
system will give you a false alarm. If one of the previously
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

described arming sequences has occurred, the vehicle
security alarm will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle and open a
door, the alarm will sound. If this occurs, disarm the
vehicle security alarm.
Security System Manual Override
The vehicle security alarm will not arm if you lock the
doors using the manual door lock plunger.
REMOTE KEYLESS ENTRY
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a hand-
held key fob. The key fob does not need to be pointed at the
vehicle to activate the system.
NOTE: The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone, laptop or
other electronic device; these devices may block the key
fob’s wireless signal.
To Unlock The Doors
Cargo Vehicle (Canada) — If Equipped
Push and release the unlock button on key fob to unlock
the front two doors. Push and release the Cargo unlock
Key Fob
1 – Key Blade Release Button
2 – Driver Passenger Unlock Button
3 – Lock Button
4 – Cargo Lock/Unlock Button
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

button on key fob to unlock the cargo area (side lateral
sliding doors and rear doors). The turn signal lights will
flash to acknowledge the unlock signal.
Cargo Vehicle (United States) — If Equipped
Push and release the unlock button on key fob to unlock all
doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will
flash to acknowledge the unlock signal.
Passenger Vehicle
Push and release the unlock button on key fob to unlock all
doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will
flash to acknowledge the unlock signal.
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash and the horn will
chirp to acknowledge the signal.
Programming Additional Key Fobs
Refer to “Sentry Key” in this section for further informa-
tion.
If you do not have a programmed key fob, contact your
authorized dealer for details.
Key Fob Battery Replacement
NOTE: Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the
mechanical key to access the battery case screw located
on the side of the key fob.
2. Rotate the screw located on the side of the key fob using
a small screwdriver.
Key Fob Screw Location
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

3. Take out the battery case. Remove and replace the
battery observing its polarity.
4. Refit the battery case inside the key fob and turn the
screw to lock it into place.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in-
cluding interference that may cause undesired opera-
tion.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
DOOR LOCKS
The door locks can be locked or unlocked from inside the
vehicle by using the door handle.
•To lock the doors, push down on the door handle.
•To unlock the doors, pull up on the door handle.
Power Door Locks
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

Locking The Doors From The Outside
Locking With A Key Fob
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash and the horn will
chirp to acknowledge the signal.
Locking With The Key Blade
Push the Key Blade Release Button to expose the key blade,
insert the key blade into the doors exterior lock cylinder
and turn the key clockwise to lock the front door.
Key Fob
1 – Key Blade Release Button
2 – Driver Passenger Unlock Button
3 – Lock Button
4 – Cargo Lock/Unlock Button
Key Blade Released
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE