RealFlame CAS500 User manual

CAS1000
The product complies with the Safety StandardsAS/NZS60335-1 &AS/NZS 60335-2-30 and the European Standard Electromagnetic Compatibility
(EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
Approval Number ESV160149
08/53202/0 Issue 5
OCN 11359
CAS500
.1

1
Real Flame CAS500, CAS1000
Important Safety Advice
Introduction
Please read this information guide carefully to be able to safely install, use and maintain your product.
When using electrical appliances, basic precautions should always be followed to reduce the
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If the appliance is damaged, check with the supplier before installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
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This appliance can be used by children aged from 8 years and above and persons with reduced
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given supervision or instruction concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance
shall not be made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided
that it has been placed or installed in its intended normal operating position and they have been
given supervision or instruction concerning use of the appliance in a safe way and understand
the hazards involved. Children aged from 3 years and less than 8 years shall not plug in,
regulate and clean the appliance or perform user maintenance.
CAUTION: Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.
Do not use this appliance in series with a thermal control, a program controller, a timer or any
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accidentally covered or displaced.
Ensure that furniture, curtains or other combustible material are positioned no closer than 1
meter from the appliance.
In the event of a fault unplug the appliance.
Unplug the appliance when not required for long periods.
Although this appliance complies with safety standards, we do not recommend its use on deep
pile carpets or on long hair type of rugs.
The appliance must be positioned so that the plug is accessible.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a
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Keep the supply cord away from the front of the appliance.
WARNING: In order to avoid overheating, do not cover the appliance. Do not place material or
garments on the appliance, or obstruct the air circulation around the appliance.
The appliance carries a DO NOT COVER warning symbol.
This appliance is not equipped with a device to control the room temperature. Do not use this
appliance in small rooms when they are occupied by persons not capable of leaving the room
on their own, unless constant supervision is provided.

2
General Information
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Unpack the appliance carefully and retain the packaging for possible future use, in the event of moving or returning the
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Always ensure that the appliance is sitting on a level surface.
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The appliance is designed to be built into a surround or built into a wall.
Before connecting the appliance, check that the supply voltage is the same as that stated on the appliance.
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Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
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areas.
If you intend not using the appliance for longer than 2 weeks, drain the water from sump and water tank and dry the
sump.
The sump and the water tank in this product are treated with a biocidal product, Silver Biocide. This conforms with the
latest relevant ISO standard
Do not drink the water from the sump or from the water tank(s)
This appliance is intended to be permanently connected to the water mains and not connected by a hose-set if not using
the water bottles provided
Installation Instructions
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BEFORE YOU START
1. Ensure that all packing items are removed (read any warning labels carefully) and retain all packing for possible
future use.
2. Before connecting the appliance, check that the supply voltage is the same as that stated on the appliance.
3. Ensure that the appliance is sitting on a level surface
4. Lift off the metal top plate to gain access to the appliance. Keep the top plate with the packing for possible future
use. (Fig.2)
Installation Guide
This product can be built into a wall, surround or structure. Please take note of the product dimensions (Fig.1) and build
your wall, surround or structure accordingly. You are required to leave a minimum of 400mm from the base of the fuelbed
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fully and not to be obstructed.
This product needs free ventilation from underneath to operate correctly. There are slots on the underside of the product
to allow this free air through the product (Fig.4). The free ventilation helps keep the electronic components cool, allow
the mist to evacuate the sump and lift out of the product effortlessly.
THE AREA OF FREE VENTILATION THE CAS500 REQUIRES IS A MINIMUM OF 210CM2.
THE AREA OF FREE VENTILATION THE CAS1000 REQUIRES IS A MINIMUM OF 420CM2.
SEE Fig 17 AND Fig 18 FOR EXAMPLES OF THE REQUIRED VENTILLATION
Surround Design
The CAS500 and CAS1000 are designed to be built into a surround/wall. Using the dimensions provided (Fig.1) you
can design a cavity for the appliance. Be sure to allow room under and around the appliance for the water connection
and the electrical connection. Once the surround/wall is prepared you can put the appliance in place. Fit the LED Log
Fuelbed so you ensure that the appliance is centered, see section ‘Assembling the LED Log Fuelbed’. When you have
settled on a position, lift off the Fuelbed and using appropriate screws for the surround/wall, screw through the formed
holes in the left and right side panels securing the appliance in place.
Water Supply
The appliance can operate by using the water tank(s) provided or by connecting up mains water.
Water Tank(s): You will need to remove the ‘Fill Cap’ from the sump. (Fig.3a and Fig.3b). Place the Water Tank(s)
(Fig.3c) in your sink and remove the cap (turn anti-clockwise). Fill the Water Tank with ¿OWHUHGWDSZDWHURQO\. This is
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Mains Water: If you choose to supply mains water to the appliance, connection to the mains water shall be in
accordance with the requirements of AS/NZS3500.1. and shall be carried out by a licensed plumber. In accordance with
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3
Operating the Product
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2. Turn on the isolation valve and the plastic internal ball valve. The latter is located under the sump. Remove the sump
as described under ‘Cleaning’ in the Maintenance section
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Electrical Connection
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same outlet be sure not to connect more that 5 appliances. If more appliances are required they must be connected into
a separate circuit.
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accordance with the current regulations for Electrical Equipment in Buildings.
The electrician can remove the supplied plug by the following;
1. Lift off the fuelbed and put switch ‘A’ into the off position (Fig 9).
2. Ensure that the appliance is unplugged.
3. Lift off the access cover by removing the retaining screw (Fig 15).
4. Unscrew and remove the Live, Neutral and Earth wires.
5. Unscrew the cable clamp (Fig 16 ‘A’) and remove the supply cord.
The electrician can then connect their wire from the appliance (by following the steps above in reverse) to the connection
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(L), Blue - Neutral (N) and Green/Yellow - Earth (E).
Assembling the LED Log Fuelbed
This product is equipped with a ‘metal fuelbed’. Before assembling the LED Log Fuelbed you have to lift off this metal
fuelbed and place aside, (Fig.2). You can keep this for future use. Gently lift the LED Log Fuelbed out of its packaging.
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WKHVWURQJHVW Place the Fuelbed on top of the appliance, there are 4 plastic guides under the Fuelbed to help locate
it, (Fig.6). The Fuelbed can be placed front to back or back to front, it is the customers preference how this is to be
orientated. Once in place lift off the small loose log, this is held in place by magnets. Under this log there is a DC wire
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the Fuelbed, (Fig.7). The product is now assembled and is ready to be switched on.
There is also a loose non LED log packed with the Fuelbed. For the CAS500 this can be placed on top of the Fuelbed
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Fuelbeds.
Connecting the Receiver
Take your Receiver, 4button for CAS500 and 6button for CAS1000, and with the Fuelbed removed insert the 3.5mm
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WRIXQFWLRQFRUUHFWO\ The Receiver has a cable length of 1.4m which will allow you position it anywhere around the
product. If you prefer to hide it the Receiver can be placed inside the surround/wall. Please ensure that the Receiver is
not enclosed in metal, concrete or any other dense material, this will affect the signal from the remote control.
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MANUAL CONTROLS
The manual controls are located beneath the Fuelbed. (Fig.9)
CAS500
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lights activating. Be careful not to look directly into the LED’s. These are very bright. Although the main lights operate
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• is the Pairing button. This will pair your remote control to the receiver. See ‘Remote Control Operation’ for details
• is the test mode button. This will be used by the manufacturer and the Service Engineer

4
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when you reach the minimum level
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for this is off
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CAS1000
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activating. Be careful not to look directly into the LED’s. These are very bright. Although the main lights operate
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• is the Pairing button. This will pair your remote control to the receiver. See ‘Remote Control Operation’ for details
• is the test mode button. This will be used by the manufacturer and the Service Engineer
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when you reach the minimum level
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• LVWKHUHGXFH¿UHFUDFNOLQJVRXQG3UHVVWKLVWRUHGXFHWKHYROXPHRIWKHFUDFNOLQJVRXQG7KHPLQLPXPYROXPH
for this is off
• LVWKHLQFUHDVH¿UHFUDFNOLQJVRXQG3UHVVWKLVWRLQFUHDVHWKHYROXPHRIWKHFUDFNOLQJVRXQG
%XWWRQSDQHOµ%¶&RQWUROVWKHIXQFWLRQLQJRIWKHULJKWVLGHRIDSSOLDQFH
• is the test mode button. This will be used by the manufacturer and the Service Engineer
• LVWKHUHGXFHÀDPHEXWWRQ3UHVVWKLVWRUHGXFHWKHKHLJKWLQWHQVLW\RI\RXUÀDPH<RXZLOOKHDUDQDXGLEOHEHHS
when you reach the minimum level
• LVWKHLQFUHDVHÀDPHEXWWRQ3UHVVWKLVWRLQFUHDVHWKHKHLJKWLQWHQVLW\RI\RXUÀDPH<RXZLOOKHDUDQDXGLEOH
EHHSZKHQ\RXUHDFKWKHPD[LPXPOHYHO
• LVWKHUHGXFH¿UHFUDFNOLQJVRXQG3UHVVWKLVWRUHGXFHWKHYROXPHRIWKHFUDFNOLQJVRXQG7KHPLQLPXPYROXPH
for this is off
• LVWKHLQFUHDVH¿UHFUDFNOLQJVRXQG3UHVVWKLVWRLQFUHDVHWKHYROXPHRIWKHFUDFNOLQJVRXQG
GETTING THE DESIRED FLAME EFFECT
1. Switch the appliance on by pressing the main switch to the on position and pressing the on/standby button. The
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2. Press the and EXWWRQVWRDGMXVWWKHÀDPHWR\RXUGHVLUHGOHYHO3OHDVHJLYHWKHÀDPHJHQHUDWRUWLPHWRUHDFW
to the changes you make.
3. Do not tilt or move the appliance while there is water in the tank or sump
4. Make sure that the appliance is on a level surface
2QFH\RXKDYH PDGH \RXUDGMXVWPHQWVWR ERWK WKH ÀDPHKHLJKWDQG FUDFNOLQJ VRXQGWKHDSSOLDQFHZLOO NHHS WKHVH
VHWWLQJVHYHQLI\RXSRZHURIIWKHDSSOLDQFHE\HLWKHUWKHRQVWDQGE\EXWWRQRUE\WKHPDLQVZLWFK7KHQH[WWLPH\RX
VZLWFKRQWKHDSSOLDQFHLWZLOOVWDUWXSDVQRUPDOZDLWVHFRQGVIRUWKHÀDPHVWRVWDUWUXQDWPD[LPXPKHLJKWIRU
VHFRQGVDQGWKHQUHYHUWWRWKHDGMXVWHGVHWWLQJV
REFILLING THE WATER TANK(S)
,I\RXKDYHFKRVHQWRRSHUDWH\RXUDSSOLDQFHE\WKH:DWHU7DQNVSURYLGHGWKLVVHFWLRQGHVFULEHVKRZWRUH¿OOWKH:DWHU
Tank on your CAS500 or CAS1000.
When the water in the tank(s) has been used up, the appliance will shut down the mist generation and cause the LED’s
to continuously blink twice. In the case of a CAS1000 only one side of the product will blink, this is the side that has run
RXWRIZDWHU7RUH¿OOIROORZWKHEHORZVWHSV
1. Carefully lift off the fuelbed and set aside.
2. Press switch ‘A’ to the OFF (O) position.
3. Lift off the water tank(s), 1off on CAS500 and 2off on CAS1000 and take them to your water supply e.g. kitchen
4. Remove the cap by turning it anticlockwise
5. )LOOZLWK¿OWHUHGWDSZDWHURQO\
6. Replace the cap by turning it clockwise. Be careful not to over tighten
7. 3ODFHWKHERWWOHVEDFNLQWRSRVLWLRQDQGZDLWXQWLOWKH\¿QLVK¿OOLQJWKHVXPSV
8. Press switch ‘A’ to the ON (I) position

5
Maintenance
GENERAL TIPS
2QO\XVH¿OWHUHGWDSZDWHULQWKLVDSSOLDQFH
Always ensure that the appliance is sitting on a level surface.
If you intend not using the appliance for longer than 2 weeks, remove and empty the sump and water tank.
Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
CLEANING
Warning – Always press Switch ‘A’ to the ‘OFF’ (0) position (Fig.9) and disconnect from the power supply before
FOHDQLQJWKH¿UH
9. Place the fuelbeds back on the product and make the DC connection see Fig7
10. Press on/standby on the receiver or the remote control to turn back on your appliance
RECEIVER CONTROLS
There are manual controls on the Receiver
CAS500
• LVWKHRQVWDQGE\EXWWRQ3UHVVLWWRWXUQRQDQGRIIWKHÀDPHHIIHFW
• LVWKH ¿UH FUDFNOLQJ VRXQG3UHVVWKLVWR WXUQ RQ DQGRIIWKHFUDFNOLQJVRXQG7KHYROXPHLVDGMXVWHG RQ WKH
manual controls of the appliance
• LVWKHUHGXFHÀDPHEXWWRQ3UHVVWKLVWRUHGXFHWKHKHLJKWLQWHQVLW\RI\RXUÀDPH<RXZLOOKHDUDQDXGLEOHEHHS
when you reach the minimum level
• LVWKHLQFUHDVHÀDPHEXWWRQ3UHVVWKLVWRLQFUHDVHWKHKHLJKWLQWHQVLW\RI\RXUÀDPH<RXZLOOKHDUDQDXGLEOH
EHHSZKHQ\RXUHDFKWKHPD[LPXPOHYHO
CAS1000
• LVWKHRQVWDQGE\EXWWRQ3UHVVLWWRWXUQRQDQGRIIWKHÀDPHHIIHFW
• LVWKH ¿UH FUDFNOLQJ VRXQG3UHVVWKLVWR WXUQ RQ DQGRIIWKHFUDFNOLQJVRXQG7KHYROXPHLVDGMXVWHG RQ WKH
manual controls of the appliance
• LVWKHUHGXFHÀDPHEXWWRQIRUWKHOHIWKDGVLGHRIWKHDSSOLDQFH3UHVVWKLVWRUHGXFHWKHKHLJKWLQWHQVLW\RI\RXU
ÀDPH<RXZLOOKHDUDQDXGLEOHEHHSZKHQ\RXUHDFKWKHPLQLPXPOHYHO
• LVWKHLQFUHDVHÀDPHEXWWRQIRUWKHOHIWKDGVLGHRIWKHDSSOLDQFH3UHVVWKLVWRLQFUHDVHWKHKHLJKWLQWHQVLW\RI
\RXUÀDPH<RXZLOOKHDUDQDXGLEOH EHHSZKHQ\RXUHDFKWKHPD[LPXPOHYHO
• LVWKHUHGXFHÀDPHEXWWRQIRUWKHULJKWKDGVLGHRIWKHDSSOLDQFH3UHVVWKLVWRUHGXFHWKHKHLJKWLQWHQVLW\RI\RXU
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• LVWKHLQFUHDVHÀDPHEXWWRQIRUWKHULJKWKDGVLGHRIWKHDSSOLDQFH3UHVVWKLVWRLQFUHDVHWKHKHLJKWLQWHQVLW\RI
\RXUÀDPH<RXZLOOKHDUDQDXGLEOH EHHSZKHQ\RXUHDFKWKHPD[LPXPOHYHO
REMOTE CONTROL
7KHUHPRWHFRQWUROLVVXSSOLHGZLWK[$$$EDWWHULHV5HPRYHWKHEDWWHU\FRYHUIURPWKHXQGHUVLGHRIWKHUHPRWHFRQWURO
DQGDIWHUUHPRYLQJWKHEDWWHULHVIURPWKHSODVWLFZUDSSLQJ¿WWKHPLQWRSODFH5HSODFHWKHEDWWHU\FRYHU
The remote control has wireless technology and is required to be paired to the receiver. This is done by pressing the
button on Button Panel ‘A’, the LED’s will start to blink on and off. This is to let you know that the appliance is ready to
connect to the remote control. Press the button on the remote control. The appliance will switch off. Now the remote
control is paired to the appliance.
The operation of the remote control is the same as described in ‘Receiver Controls’. You can pair multiple products to
the one remote control by repeating the pairing operation as above on your subsequent products.
3$,5,1*7208/7,3/(352'8&76If you are installing multiple CAS500/CAS1000 products you can pair them to
RQHUHPRWHFRQWURO7RGRWKLVSOHDVHLQVWDOOWKHSURGXFWVDVGHVFULEHGLQWKH³,QVWDOODWLRQ,QVWUXFWLRQV´3OHDVHHQVXUH
that the products are connected to mains power and have water supplied. If you are pairing CAS1000 and CAS500
SURGXFWVSOHDVHFKRRVHWKHEXWWRQUHPRWHFRQWURODVWKHPDVWHUUHPRWHFRQWURO3DLUWKH¿UVWSURGXFWDVGHVFULEHGLQ
the ‘REMOTE CONTROL’ section above
1. On your second product press the rocker switch to the on (I) position, 1 beep
2. Press on the manual controls, 1 beep and the product will begin to start.
3. Press on the manual controls, beep and LED’s start to blink.
4. Press RQWKHUHPRWHFRQWURO7KHSURGXFWZLOOEHHSDQG/('¶VÀDVKWLPHV7KHSURGXFWZLOODXWRPDWLFDOO\VZLWFK
off.
5. 5HSHDWWKHDERYHVWHSVWRSDLUWKHQH[WSURGXFW
When all products are paired, test the remote control by pressing (standby). If any of the products fail to receive a signal
from the remote control you can bring that product back in line with the others via the Manual Controls or the receiver
controls.

6
:HUHFRPPHQGFOHDQLQJWKHIROORZLQJFRPSRQHQWVRQFHHYHU\ZHHNVSDUWLFXODUO\LQKDUGZDWHUDUHDV
:DWHU7DQN6XPS1R]]OH7DQNFDSDQGVHDO$LU¿OWHU
For general cleaning use a soft clean duster – never use abrasive cleaners.
7RUHPRYHDQ\DFFXPXODWLRQRIGXVWRUÀXIIWKHVRIWEUXVKDWWDFKPHQWRIDYDFXXPFOHDQHUVKRXOGRFFDVLRQDOO\EHXVHG
to clean the outlet grille of the fan heater.
Water tank
1. 5HPRYHZDWHUWDQNE\¿UVWGLVFRQQHFWLQJWKH/('/RJ)XHOEHGDVGHVFULEHGHDUOLHU%\KROGLQJWKHFHQWHUORJVZLWK
both hands gently lift off the fuelbed and set aside. Lift out the tank, place it into a sink and empty water.
2. Using a soft brush gently rub the inside surfaces of the cap paying particular attention to the rubber ring in the outer
groove and the center rubber seal.
3. 3XWDVPDOO TXDQWLW\ RI ZDVKLQJ XSOLTXLGLQWRWKH WDQN UH¿W WKHFDSDQGVKDNH ZHOO ULQVH RXWXQWLODOOWUDFHV RI
washing up liquid are gone.
4. 5H¿OOZLWK¿OWHUHGWDSZDWHURQO\UHSODFHWKHFDSGRQRWRYHUWLJKWHQ
6XPS
1. Press Switch ‘A’ to the ‘OFF’ (0) position (Fig.9)
2. Gently lift out the fuelbed and place carefully on the ground
3. 5HPRYHWKHZDWHU WDQNE\OLIWLQJ XSZDUGV RULQWKH FDVHRID 0DLQV :DWHUGLVFRQQHFW WKH µ¿OOFDS¶ E\WXUQLQJLW
clockwise until it clicks out of the locked position. You can now turn it away from the sump.
4. Disconnect the electrical connector, located on the right side of the sump. (Fig.10).
5. There are two clips, one on the left and one on the right hand side of the sump, holding down the sump. On the left
side press in the clip with one hand and with the other lift the nozzle our of the clip. Repeat this for the right side
(Fig.11). The nozzle is now released, lift this off and place aside (Fig.12)
6. Gently lift up the sump (Fig.13), taking care to keep level so as not to spill any water. Sit the sump in the sink.
7. Carefully empty the sump into the sink taking note that the transducer is held in place by a retaining clip.
8. Put a small amount of washing up liquid into the sump, and using a soft brush, gently clean all surfaces in the sump
and gently clean the transducer including the metal discs located in the top grooved surface.
9. When cleaned, thoroughly rinse the sump with clean water to remove all traces of washing up liquid.
10. &OHDQWKH1R]]OHZLWKWKHDVRIWEUXVKDQGÀXVKRXWWKRURXJKO\ZLWKZDWHU
11. Reverse the above steps to reassemble.
7UDQVGXFHU
If you require a replacement transducer, please see the contact details on the back page of this manual. The transducer
LV¿[HGLQWKHVXPSZLWKDSODVWLFFOLS,I\RXQHHGWRUHSODFH\RXUWUDQVGXFHU
1. Follow the steps 1-5 in the CLEANING Sump section under ‘Maintenance’ to gain access to the transducer
2. Press the clip back and lift the transducer upwards out of its holder.
3. Remove the cone by turning it clockwise and place it on your new transducer. Turn the cone anticlockwise until tight
WR¿[LWLQSODFH
4. Reverse steps 5-1 to reassemble
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1. Gently lift out the fuelbed and place carefully on the ground.
2. *HQWO\VOLGHWKHDLU¿OWHUXSZDUGVRXWRILWVSODVWLFKROGHU)LJ
3. Gently rinse with water in the sink and dry with fabric towel before returning.
4. 5HSODFHWKH¿OWHUPDNLQJVXUHWKDWWKHFRDUVHEODFN¿OWHULVIDFLQJWKHIURQWRIWKH¿UH
5. Replace the fuelbed.
.

7
Additional Information
AFTER SALES SERVICE
Your product is guaranteed for two years from the date of purchase. Within this period, we undertake to repair or
H[FKDQJHWKLVSURGXFWIUHHRIFKDUJHH[FOXGLQJWUDQVGXFHUGLVFVVXEMHFWWRDYDLODELOLW\SURYLGHGLWKDVEHHQLQVWDOOHG
and operated in accordance with these instructions. Your rights under this guarantee are additional to your statutory
rights, which in turn are not affected by this guarantee.
For Customer Service queries, please contact the Real Flame Service Warranty Desk on [phone].
RECYCLING
Waste electrical products should not be disposed of with household waste.
3OHDVHUHF\FOHZKHUHIDFLOLWLHVH[LVW
Check with your local authority or retailer for recycling advice.
PATENT / PATENT APPLICATION
3URGXFWVZLWKLQWKH2SWLP\VWUDQJHDUHSURWHFWHGE\RQHRUPRUHRIWKHIROORZLQJSDWHQWVDQGSDWHQWDSSOLFDWLRQV
Great Britain GB2460259B, GB2475794B, GB2418014, EP2029941, GB2436212, GB2402206B
United States US8413358, US8136276, US7967690, US8574086
Russia RU2434181
European EP2029941, EP2315976, EP1787063 (A1), EP2388527, EP2029941,
China CN101883953A, CN102105746A, CN101057105 (A), CN101438104
Australia AU2009248743A1, AU2007224634
Canada CA2725214, CA2579444, CA2645939
South Africa ZA2008/08702
0H[LFR0;
South Korea KR101364191
Japan JP5281417, JP5496291
Brazil BRP10708894
India 4122/KOLNP/2008
New Zealand NZ571900

8
6\PSWRP Cause &RUUHFWLYH$FWLRQ
7KHÀDPHHIIHFWZLOO
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected prop-
erly. (See Fig.10)
Check plug is connected to wall socket cor-
rectly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted correct-
ly. (See Fig.10)
7KHÀDPHHIIHFWLVWRR
low.
Flame effect control knob is set too low.
The Disc in the transducer might be dirty
,QFUHDVHOHYHORIÀDPHE\SUHVVLQJ on
your remote or receiver
Clean the Disc with a soft brush. See ‘Main-
tenance.’ for a step by step procedure.
Unpleasant smell
when unit is used.
Dirty or stale water.
8VLQJXQ¿OWHUHGWDSZDWHU
Clean the unit as described under mainte-
nance.
8VHRQO\¿OWHUHGWDSZDWHU
7KHÀDPHHIIHFWKDV
too much smoke.
Flame effect setting is too high. 7XUQGRZQWKHÀDPHHIIHFW*LYHWKHÀDPH
JHQHUDWRUVRPHWLPHWRDGMXVWWRWKHQHZ
setting.
The product has
stopped working and
the LED’s are blinking
twice
This means that the product has run out of
water
Lift off the fuelbed and press the switch to the
off (0) position. Lift off the bottle, take it to a
WDSDQGUH¿OO5HSODFHWKHERWWOHDQGSUHVVWKH
switch to the on (I) position. Press to turn
the product back on.
For product that are connected to mains water
switch the product off. Check that there are no
leaks in the tubes check that the ball valve is
in the on position. Once the mains water has
been re-established turn back on the product
as mentioned above
Product will not op-
erate. LED’s continu-
ously to blink twice
The product has no water Switch off the product. For products that use
WKHZDWHUERWWOHVUH¿OOWKHERWWOHV)RU
products connected to mains water check the
water supply at the inlet of the product
Product will not op-
erate. LED’s contin-
uously to blink once
every eight seconds
7KHSURGXFWKDVDQRYHUÀRZRIZDWHU Switch off the product. For products that use
the water bottle(s), check the bottle lid and
ensure there is no damage to the spring or
seals. For products connected to mains wa-
ter, check all connections. If problem persists
turn the ball valve to the off position and con-
tact your Customer Support for assistance.
Product will not op-
erate. LED’s contin-
uously to blink four
times
7KHSURGXFWGLGQRW¿OOIURPPLQLPXP
YROXPHWRPD[LPXPYROXPHLQWKHDOORWWHG
time. This is a safety precaution to alert the
customer to a water supply fault
Switch off the product. For products that use
the water bottle(s), check the bottle lid and
ensure there is no damage to the spring or
seals. For products connected to mains wa-
ter, check all connections. Turn the ball valve
WRWKHRIISRVLWLRQDQGFKHFNPHVK¿OWHU
located under the product at the water inlet,
by unscrewing the base of it to see that it is
not clogged with dirt and debris.
Troubleshooting

9
:DUUDQW\,QIRUPDWLRQ
7KHEHQH¿WVSURYLGHGWR\RXXQGHUWKHIROORZLQJZDUUDQW\DUHLQDGGLWLRQWRDQ\RWKHUULJKWVDQGUHPHGLHVDYDLODEOHWR
you under the law.
1. :DUUDQW\
,IGXULQJWKH¿UVW\HDUVIURPWKHGDWHRISXUFKDVHWKHUHLVDGHIHFWLQWKHSURGXFWGXHWRLPSURSHUZRUNPDQVKLSRU
material, Real Flame will replace or repair the Real Flame product without charge. Any replacement product is warranted
only for the time remaining on the original Warranty Period.
6XEMHFWWRWKH H[FOXVLRQVEHORZZH ZDUUDQW WKDWWKH5HDO )ODPHSURGXFWZLOO EH IUHHIURPGHIHFWV FDXVHGE\IDXOW\
ZRUNPDQVKLSDQGPDWHULDOVZLWKLQ
(a) in the case of the Real Flame products used for personal, domestic or household purposes, a period of 24 months
from the date the Real Flame product is purchased as a brand new product from a retailer located in Australia or New
Zealand; and
(b) in the case of the Real Flame product used for purposes other than personal, domestic or household purposes
(including business or commercial use), a period of 12 months from the date the Real Flame product is purchased as a
brand new product from a retailer located in Australia or New Zealand. Real Flame products are designed and intended
for domestic use.
7KLVH[SUHVVZDUUDQW\LVSHUVRQDOWRWKH¿UVWSHUVRQZKRDFTXLUHVWKH5HDO)ODPHSURGXFWIURPWKHUHOHYDQWUHWDLOHUDQG
claims under this warranty cannot be made by anyone other than this person.
7KHEHQH¿WVFRQIHUUHGE\WKLVH[SUHVVZDUUDQW\DUHLQDGGLWLRQWRWKH&RQVXPHU*XDUDQWHHVUHIHUUHGWRLQVHFWLRQDQG
any other statutory rights you may have under the Australian Consumer Law, the New Zealand Consumer Guarantees
Act and/or other applicable laws.
2. 5HJLVWUDWLRQ
<RXPXVWUHJLVWHUWRUHFHLYHWKHEHQH¿WRIWKLVZDUUDQW\E\FRPSOHWLQJWKHZDUUDQW\UHJLVWUDWLRQRQRXUZHEVLWHZZZ
UHDOÀDPHFRPDXRU FRPSOHWLQJDQGPDLOLQJWKHDWWDFKHG UHJLVWUDWLRQFDUGZLWKLQGD\V RISXUFKDVH RI\RXU5HDO
)ODPHSURGXFWRULIWKH5HDO)ODPHSURGXFWLV¿WWHGWRDQHZKRPHZLWKLQGD\VRIWKHGDWHRIVHWWOHPHQWRISXUFKDVH
of such new home).
3. ([FOXVLRQV
7KLVH[SUHVVZDUUDQW\GRHVQRWDSSO\ZKHUH
(a) the Real Flame product has been installed, used or operated otherwise than in accordance with the product manual
or other similar documentation provided to you with the Real Flame product;
(b) the Real Flame product requires repairs due to damage resulting from accident, misuse, incorrect installation,
LPSURSHUOLTXLGVSLOODJHFOHDQLQJRUPDLQWHQDQFHXQDXWKRULVHGPRGL¿FDWLRQXVHRQDQLQFRUUHFWYROWDJHSRZHUVXUJHV
and dips, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible
DFFHVVRULHVRUH[SRVXUHWRDEQRUPDOO\FRUURVLYHFRQGLWLRQV
(c) the repair relates to the replacement of consumable parts such as fuses in plugs and bulbs or any other parts of the
Real Flame product which require routine replacement;
(d) you are unable to provide us with reasonable proof of purchase for the Real Flame product;
HWKHEUHDNGRZQRFFXUVDIWHUWKHH[SLU\RIWKHH[SUHVVZDUUDQW\SHULRGVHWRXWLQVHFWLRQRU
(f) the Real Flame product was not purchased in Australia or New Zealand as a brand new product.
4. /LPLWRI/LDELOLW\
The warranty provided under this warranty is limited to replacement or repair of the Real Flame product, at our option.
7RWKHH[WHQWSHUPLWWHGE\ODZ5HDO)ODPHH[FOXGHVOLDELOLW\IRUFRQVHTXHQWLDOORVVRUDQ\RWKHUORVVRUGDPDJHFDXVHG
to property or persons arising from any cause whatsoever, and damage arising from normal wear and tear.

10
5. &ODLPLQJXQGHUWKH:DUUDQW\
In order to claim under this warranty you must, within the Warranty Period, contact Real Flame, providing the original
SURRIRISXUFKDVHDQGWKHGHWDLOVEHORZ
Supplier Name ____________________________________________________________________
Date of Purchase / settlement of property if new home _________________
Model / Serial Number_______________________
7KLVZDUUDQW\GRHVQRWFRYHUWKHFRVWRIFODLPLQJXQGHUWKHZDUUDQW\RUWUDQVSRUWLQJWKH5HDO)ODPHHOHFWULF¿UHSODFH
to and from the supplier.
2XUJRRGVFRPHZLWKJXDUDQWHHVWKDWFDQQRWEHH[FOXGHGXQGHUWKH$XVWUDOLDQ&RQVXPHU/DZ<RXDUHHQWLWOHGWRD
UHSODFHPHQWRUUHIXQGIRUDPDMRUIDLOXUHDQGIRUFRPSHQVDWLRQIRUDQ\RWKHUUHDVRQDEO\IRUHVHHDEOHORVVRUGDPDJH
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
GRHVQRWDPRXQWWRDPDMRUIDLOXUH
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act 1993 may apply, but may
EHH[FOXGHGLI\RXDFTXLUHGWKHJRRGVIRUWKHSXUSRVHRIDEXVLQHVV
If you would like to speak to someone about your Real Flame product or claiming under this warranty, please contact
the Real Flame Service Warranty Desk on [phone].
Real Flame Pty Ltd ACN 006 311 155
+HDG2I¿FH)HUQWUHH*XOO\5RDG6FRUHVE\
7HOHSKRQH)DFVLPLOH

MODEL DIM ‘A’
CAS500 508mm
CAS1000 1017mm Fig.1
Fig.2 Fig.3a
Fig.3b Fig.3c
Fig.5Fig.4

C
A
B
Fig.6
Fig.7
Fig.8b
CAS500 CAS1000
Fig.8a
Fig.10 Fig.11

CAS1000
CAS500
Fig.9
Switch ‘A’
Fig.12 Fig.13
Fig.14
L
N
E
‘A’ Fig.15Fig.16

>210cm2>210cm2
>420cm2>420cm2
Fig.17
Fig.18