RealFlame IGNITE XL BOLD Installation instructions

VERSION X.1
VERSION 1
7216730100R00
The product is compliant with the local electrical standards of all countries where offered for sale by
Glen Dimplex and its subsidiaries.
IGNITE XL BOLD
Models
• BXLF1200-AU
• BXLF1800-AU
• BXLF2500-AU
INSTALLATION & OPERATING
MANUAL

2
TABLE OF CONTENTS
Welcome ....................................................................3
Technical Specifications .......................................................6
Electrical Requirements .......................................................6
Product Dimensions ..........................................................6
Package Contents ............................................................7
Installation...................................................................9
Placement..................................................................9
Preparing the Firebox for Installation ............................................10
Installation Instructions.......................................................11
Heater Hardware Disconnect ..................................................14
Mirrored Glass Installation ....................................................15
Media Arrangement .........................................................15
Side Glass Installation .......................................................16
Front Glass Installation .......................................................16
Operation ..................................................................17
General Operation ..........................................................17
Hidden Touch Controls .......................................................17
Remote Operation ..........................................................17
Resetting the Temperature Cutoff Switch.........................................17
App ......................................................................19
Maintenance ................................................................20
Troubleshooting .............................................................21
Wiring Diagrams .............................................................22
Warranty ...................................................................23

3
QR Code label
(behind front glass)
For more information on
the Flame Connect app,
visit dimplex.com/fcapp
Please carefully read and save these instructions.
Please record your model and serial numbers for future reference. Model and serial numbers can be found on the
label located behind the front glass of your replace.
Model and serial
number label
(behind front glass)
Model MOD
Serial Number
SAVE THESE INSTRUCTIONS
CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these
instructions may result in a possible electric shock, fire hazard and will void the warranty.
Important Safety Advice
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock
and injury to persons, including the following:
If the appliance is damaged, check with the supplier before installation and operation.
• Do not use outdoors.
• Do not use in the immediate surroundings of a bath, shower or swimming pool.
• Do not locate the appliance immediately below a fixed socket outlet or connection box.
• Do not use this heater if it has been dropped.
• Do not use if there are visible signs of damage to the heater.
• Use this heater on a horizontal and stable surface.
The appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the
appliance. Children shall not plug in, regulate and clean the appliance or perform user maintenance.
WELCOME

4
CAUTION: Do not use if the heater’s mains power lead is damaged. Such use may cause a hazard. If damaged, the
mains power lead must be replaced by the manufacturer or its authorised dealer.
CAUTION: Assembly, installation and repair of this heater must be carried out by Dimplex or its authorised agent.
CAUTION: We recommend that this heater is checked annually for safety by a qualied electrician.
CAUTION: Some parts of this product can become very hot and cause burns. Particular attention has to be given
where children and vulnerable people are present.
Do not use this appliance in series with a thermal control, a program controller, a timer or any other device that
switches on the heat automatically, since a re risk exists when the heater is accidentally covered or displaced.
Ensure that furniture, curtains or other combustible material are positioned no closer than 1 meter from the appliance.
In the event of a fault disconnect the appliance.
Disconnect the appliance when not required for long periods.
The appliance must be positioned so that the plug is accessible. Check the Electrical Requirements section for more
details. If the supply cord is damaged, it must be replaced by the manufacturer or service agent or a similarly qualied
person in order to avoid a hazard.
Keep the supply cord away from the front of the appliance.
Warning: This appliance must be earthed.
The use of an extension lead or multi-plug adaptor is not advised when connecting this product to the mains.
Connection through these devices could lead to a risk of overloading, overheating and even re at the extension
lead or adaptor due to inadequate connection quality.
This heater must be used on an alternating current supply (~) only and the voltage marked on the heater must
correspond to the supply voltage.
WARNING: In order to avoid overheating, do not cover the appliance. Do not place material or garments on the
appliance, or obstruct the air circulation around the appliance.
The appliance carries a DO NOT COVER warning symbol.
This appliance is equipped with a device to control the room temperature. Do not use this appliance in small rooms
when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is
provided.
Warning: Packaging, in particular plastic bags are NOT toys. to prevent injury or even death keep packaging
away from children at all times.
Warning: The heater must not be located immediately below a socket-outlet.
The electrical information regarding your electric replace can be found on the rating label located on the top of the
unit.
If you have any technical questions or concerns regarding the operation of your electric replace, or require service
contact the relevant customer service as listed on your warranty card.
WELCOME

5
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out this appliance must not be
supplied through an external switching device, such as a timer or connected to a circuit that is regularly switched on
and off by the utility.
Warning: Choking may be caused by swallowing small loose fuel bed media (river rocks, Ash Dust, Vermiculite)
accidently. Keep away from children all the time.
CAUTION: Ensure installation does not allow re to be in direct contact with building vapor barrier or insulation
and meets all local building code.
WARNING: To reduce the risk of re, do not store or use gasoline or other ammable vapors or liquids in the vicinity
of the heater.
WELCOME
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
• Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns and potential
perforation of the esophagus.
• If you suspect your child has swallowed or inserted a button battery immediately call the 24-hour Poisons
Information Centre on 13 11 26 (in Australia) or 0800 764 766 (in New Zealand) for fast, expert advice.
• Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other
mechanical fastener is tightened. Do not use if the compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
CAUTION: No obvious symptoms
Unfortunately, it is not obvious when a button or coin battery is stuck in a child’s oesophagus (food pipe).
There are no specic symptoms associated with this. The child might:
• cough, gag or drool a lot
• appear to have a stomach upset or virus
• be sick
• point to their throat or stomach
• have a pain in their abdomen, chest or throat
• be tired or lethargic
• be quieter or more clingy than usual or otherwise ‘not themselves’
• lose their appetite or have a reduced appetite
• not want to eat solid food/be unable to eat solid food
These types of symptoms vary or uctuate. with the pain increasing and then subsiding.
A specic symptom to button and coin battery ingestion is vomiting fresh (bright red) blood. If the child does
this seek immediate help. The lack of clear symptoms is why it is important to be vigilant with ‘at’ or spare
button or coin batteries in the home and the products that contain them.
WARNING
KEEP OUT OF REACH OF CHILDREN
Swallowing can lead to chemical burns,
perforation of soft tissue, and death. Severe
burns can occur within 2 hours of ingestion.
Seek medical attention immediately.

6
Product Dimensions
607mm607mm
289mm289mm
456mm456mm
112mm112mm
Model A
BXLF1200-AU 1246 mm
BXLF1800-AU 1883 mm
BXLF2500-AU 2521 mm
A
Electrical Requirements
NOTE: A dedicated, properly fused 10 Amp circuit is required, rated for the appropriate voltage
(230-240V). An isolation switch should also be incorporated in cases where the product plug is
inaccessible after installation.
An access panel is provided in the base of the product, it is advisable that the plug is located
directly below this panel in the event that access is required to the plug after installation.
WARNING: Construction and wiring must comply with local building codes and other applicable
regulations to reduce the risk of re, electric shock and injury to persons.
WARNING: To reduce the risk of re, electric shock or injury to persons, always use a licensed
electrician.
TECHNICAL SPECIFICATIONS

7
Image Description
Quantity
BXLF1200-AU BXLF1800-AU BXLF2500-AU
Firebox 1 1 1
Front Glass 1 1 1
Mirrored
Glass 1 1 1
Side Glass 2 2 2
Closed Side
Trim 2 2 2
Open Side
Trim 2 2 2
Mirrored
Glass Bracket
(lengths may
vary)
1 2 2
River Rock
Media 3kg 4.5kg 6kg
PACKAGE CONTENTS

8
Image Description BXLF1200-AU BXLF1800-AU BXLF2500-AU
Driftwood 6 9 11
Remote
Control 1 1 1
User’s and
Installation
Guide
1 1 1
Do not dispose of the suction cup
after installation. Keep it in a secure
location as it will be helpful for
maintenance and service of the unit.
Suction Cup 1 1 2
Hardware Kit
Mounting
Brackets 4 6 6
Front Glass
Brackets 1 2 2
1" Wood
Screws 4 6 6
Black
Screws 11 16 18
Bubble Level 1 1 1
XLFDLINK 1 1 1
PACKAGE CONTENTS

9
Placement
!NOTE: It is recommended that the bottom of the unit be mounted between 5" (13cm) and 40" (102cm) from the
ground to maintain an optimized viewing angle of the ame.
WARNING: The top of the replace must be installed a minimum of 24" (61cm) from the ceiling.
The replace must be installed a minimum of 5" (13cm) from the ground.
Wi-Fi
For installations where the use of the Flame Connect app is desired, ensure the replace is located within range of a
Wi-Fi network.
Installation Recommendations for Overhanging Objects
For overhanging temperature-sensitive objects, such as a television, a mantel, or artwork, always follow the
recommendations provided by its manufacturer for installation over a heater.
!NOTE: Using normal heat mode, surfaces 7" (18cm) above the replace will not exceed 40° C, as long as
installation procedures are followed and heater inlet and outlet are not obstructed.
INSTALLATION

10
Preparing the Firebox for Installation
!NOTE: For multi-unit installation, refer to instructions provided with the accessory
kit (XLFXDLINK, sold separately).
1. Remove packing support brackets by removing the screws on each bracket.
(Figure1) These brackets and screws can be discarded.
2. Install the desired side trim option on each side of the rebox. Install the side panel
using 7 black screws.
• For open sides, select the open side trim. (Figure2)
• For closed sides, install the closed side trim. (Figure3) Do not install the side glass
panels in this conguration.
• For multi-unit installations, remove side panels on adjoining sides by removing the
9 screws. (Figure4) Do not install any trim or side glass on adjoining sides.
Figure2 Figure3
Figure4
Figure5
Figure 6 Figure 7
Figure1
3. If a permanently heat-disabled installation is desired, follow
the instructions to disable the heater in the Permanent Heat
Disable section (p.16).
4. Carefully lay the rebox on its back and install the mounting
brackets to the top and bottom of the rebox with the black
screws provided. (Figure5)
!NOTE: There are 4 mounting brackets for
BXLF1200-AU units (Figure6), and 6 mounting brackets for
BXLF1800-AU, and BXLF2500-AU units. (Figure7)
!NOTE: The mounting brackets are equipped with slots to
allow small adjustments to t the framing. Ensure all the
brackets are aligned.
INSTALLATION

11
Installation Instructions
!NOTE: Two people are required for installation.
!NOTE: Ensure the product is within 1m of a power outlet.
Please refer to Electrical Requirements section on page 7 for
more details.
1. Prepare a wall with a framed opening, following the
dimensions in the table below. The dimensions are the same
for front, corner, and bay installations.
!NOTE: These framing dimensions are based on installation
with 1/2” drywall.
Framing Dimensions
Model Width Height Depth
(minimum)
A B C
BXLF1200-AU 1257 mm
616 mm 295 mm
BXLF1800-AU 1895 mm
BXLF2500-AU 2534 mm
Custom
Length
Add widths
of units used
CAUTION: This replace is NOT load-bearing. Ensure the
opening for the replace is framed in such a way that the
weight of the building materials will not create pressure on
the top of the replace.
!NOTE: The power cord is located at the top right back
corner of the rebox. Plan the framing to allow routing the
power cord to an outlet.
Front Installation
Left/Right Corner Installation
Bay Installation
Figure 8
Figure 9 Figure 10
A
B
C
CA
B
AB
C
INSTALLATION

12
2. Lift the rebox into the opening in the frame using the handles on the back of the replace.
!NOTE: Ensure the instructions for Preparing the Firebox for Installation (p. 9) have been completed
prior to installation.
3. Plug in the power cord coming from the replace.
4. Level the rebox. A bubble level is included in the hardware kit provided.
5. For multi-unit installations, install the joining brackets with the provided screws. (Figure11 and 13)
6. Secure the mounting brackets to the framing on both the top and bottom using the provided wood
screws. (Figure14) The mounting brackets will prevent the rebox from shifting in the framing.
7. Install nishing material up to the trim.
(Figures15 and 16)
CAUTION: Do not drill into rebox housing.
8. Finish the installation using the nishing materials of your choice.
9. Complete the installation using the instructions in the following sections: Mirrored Glass Installation
(p.15), Arranging Media (p.15), Front Glass Installation (p.17), and Side Glass Installation (p.16).
Mounting brackets
(center brackets not present on
BXLF1200-AU units)
Adjoining brackets for
multi-unit installations
(included in XLFXDLINK)
Figure 11
Figure 12
INSTALLATION
Figure 13

13
Figure 14
Figure 15
INSTALLATION

14
Heater Hardware Disconnect
The replace heater can be permanently disabled by removing the electronic jumper on the main control board.
!NOTE: Heater hardware disconnect will permanently disable the heater and fan. Follow these instructions only
when an installation without heat is required. Temporary disabling of the heater can be achieved through the
hidden touch controls. See “Heat Disable” in Operation section (p.19) for instructions.
To disconnect the heater and fan permanently:
1. Locate the main control board. The heater hardware disconnect jumper location is labeled
“Heater Disable”. (Figure16)
2. Pull out the heater hardware disconnect jumper.
HEAT
Figure 16
Heater Hardware
Disconnect Jumper
INSTALLATION

15
Media Arrangement
For best results when using the supplied media, arrange
as follows:
1. Evenly disperse the river rock media to entirely cover
the media bed.
2. Place the driftwood pieces across the river rock
media.
It is possible to use custom media ornaments to decorate
your rebox. The custom media must t easily without
scratching the glass or bowing the media bed, and must
not be composed of sand or liquid, which could interfere
with the safety of the rebox.
Figure 17
Figure 18
Figure 19
Mirrored Glass Installation
1. Attach the provided suction cup to the reective
side of the mirrored glass. Ensure the suction cup is
securely attached.
2. Using the suction cup to assist, lift the mirrored glass
and place it into the bottom slot at an angle.
3. Tilt the mirrored glass into a vertical position.
(Figure17)
4. Align the holes on the inside of the unit with the holes
on the bracket and install the mirrored glass brackets
using the provided black screws. (Figure18)
!NOTE: Use a ashlight to locate the screw holes in the
replace.
CAUTION: Ensure the mirrored glass does not fall
forward while the mirrored glass mounting brackets
are being installed.
5. Remove the suction cup and clean any ngerprints or
debris off the glass with a non-abrasive glass cleaner.
!NOTE: Do not dispose of the suction cup! Keep it in a
secure location, as it may be needed for maintenance
and service on this replace.
INSTALLATION
Mirrored Glass Bracket Screws
!NOTE: XLF6017-XD, XLF7417-XD,
XLF8817-XD, and XLF10017-XD
have two brackets. One bracket is on
the inner top right side of the unit and
the other is on the left.

16
Front Glass Brackets
Figure 20
Figure 21
Figure 22
Side Glass Installation
1. Ensure the matte side of the upper black trimming is
oriented toward the inside.
2. Insert the top of the glass panel into the upper slot.
3. Carefully tilt it toward the inside until it is in the vertical
position. Once in place, it will drop into the correct
position. (Figure20)
4. Repeat on the other side for bay installations.
Front Glass Installation
1. Ensure there are no debris or nger prints on the
mirrored glass, inner sides of the side glass, or on the
inner side of the front glass before you begin.
2. Attach the provided suction cup to the outer side of
the front glass. Ensure the suction cup is securely
attached.
3. Using the suction cup to assist, lift the glass and place
it into the bottom slot at an angle.
4. Tilt the glass into a vertical position. (Figure21)
5. Secure using the provided front glass brackets and
black screws provided. (Figure22)
!NOTE: There is 1 front glass bracket for the
BXLF1200-AU, and 2 front glass brackets for the
BXLF1800-AU, and BXLF2500-AU units.
CAUTION: Ensure the front glass does not fall forward
while the glass mounting brackets are being installed.
6. Remove the suction cup and clean any ngerprints or
debris off the glass with a nonabrasive glass cleaner.
!NOTE: Do not dispose of the suction cup! Keep it in a
secure location, as it may be needed for maintenance
and service on this replace.
INSTALLATION

17
General Operation
WARNING: This electric rebox must be properly installed before it is used.
This rebox operates with Comfort$averTM technology, which automatically adjusts the fan speed and heater wattage
to safely and precisely match the requirements of the room based on the thermostat setting. The heater operates
such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain the
desired room temperature. If the temperature in the room rises signicantly, the heater will turn off and periodically
turn back on to circulate the air around the unit, until the room temperature drops and requires the heater to be
on again.
!NOTE: The element retains heat after shutdown. When the heat is turned off, there is a 2-minute cool down period
before the fan shuts off completely.
!NOTE: The replace will retain the previously used settings after a power interruption.
Hidden Touch Controls
The hidden touch controls are located on the upper right of the replace. (Figure23)
Remote Operation
The replace is supplied with a multifunction IR remote control. (Figure24)
!NOTE: To operate correctly, the remote control must be pointed toward the front of the unit.
Resetting the Temperature Cutoff Switch
Should the heater overheat, a manual limit cut-out will turn the unit off and it will not come back on without being
reset. If the button on the unit is pressed, Err1 will be displayed on the unit. It can be reset by turning the unit off
at the main disconnect panel and waiting 30 minutes before turning the unit back on.
CAUTION: If you need to continuously reset the heater, turn the unit off at the main disconnect panel and call
technical support at: 1300 554 155 (AU) or [phone] (NZ).
Figure 23
Figure 24
Operation
OPERATION

18
Standby Press to turn on the unit or to put it in standby mode.
When the unit is turned back on, it will retain the previously used settings.
Flame Effect Press to turn the ame effect, media, and overhead lights on or off.
Heat
Press to turn the heat on or off. The replace will beep once and the icon will
remain on the display when activated.
The replace can be operated in heat only mode by turning off the ame and color
effects.
Heat Disable
Press and hold and at the same time for 3 seconds to disable or enable the heat
function. This action must be performed on the hidden touch controls.
When the heat is disabled and either the , , or is pressed, --- will appear on the
display.
Temperature
Increase Press to increase the temperature setting.
Temperature
Decrease Press to decrease the temperature setting.
The temperature can be set from 7°C to 30°C (45°F to 86°F).
When the temperature setting is adjusted, the set temperature will ash for 2 seconds,
then the ambient room temperature will be displayed briey.
Temperature
Display
(°C ↔ °F)
Press and hold and at the same time for 3 seconds. This action must be
performed on the hidden touch controls.
Flame Speed Press repeatedly to cycle through the 5 different ame speeds.
Heat Mode
Press repeatedly to cycle through the 4 different heater modes:
Normal: The element will automatically adjust itself to achieve and maintain the set
temperature.
Heat Boost: The element will work at maximum power for 20 minutes, then revert to
normal heater mode.
Eco: The element will work at reduced power to save energy.
Fan: The element will turn off and only the fan will run.
Moods
Press repeatedly to cycle through the 8 different Moods, which are different
combinations of overhead and media bed lighting.
1 - White
2 - Blue
3 - Violet
4 - Red
5 - Green
6 - Prism — media and overhead lights cycle through colors
7 - Kaleidoscope— media and overhead lights cycle through colors at different rates
8 - Midnight mode — media and overhead lights are off
Press and hold to turn the overhead lights on or off.
Custom Color
Freeze the media and overhead lights to a custom color.
When in Prism or Kaleidoscope modes (see Moods), press while the desired color is
displayed to freeze the cycle on that color.
Press again to resume the color cycle.
OPERATION

19
Brightness
Press repeatedly to cycle through the brightness and icker modes.
Solid H- High Brightness
Solid L- Low Brightness
Cycle H- High Brightness with ickering media and overhead lights
Cycle L- Low Brightness with ickering media and overhead lights
Flame Theme
Press repeatedly to cycle through the 7 different ame themes:
1 - Base with orange and blue accents
2 - Base with orange accents
3 - Base with blue accents
4 - Blue
5 - Orange
6 - Base
7 - Orange and blue
Ambient Light
Sensor
Press to turn the ambient light sensor on or off.
The ambient light sensor will automatically adjust the brightness of the replace lights
based on the ambient light in the room.
Timer
Press repeatedly until the desired number of hours of the timer is displayed. When
this function is active, the replace will turn off after a set amount of time. The timer
can be set from 30 minutes (display will show .5) to 8 hours in intervals of 30 minutes.
To turn the timer off, press repeatedly until 0appears on the display.
While the timer is active, press the timer button to see the time remaining.
Factory Reset
Press and hold and at the same time for 3 seconds to reset all the settings to
factory default. This action will also disconnect the unit from the Wi-Fi network if
connected. This action must be performed on the hidden touch controls.
NEW! Flame Connect App
Download the Flame Connect app on your mobile device and create an account. With
the app you can add an extra level of personalization, such as saving customized mood
settings.
• Connect your electric replaces
• Add as many replaces as you like to the Flame Connect App.
• Personalize your product
• Change modes and settings on your replace to suit your mood.
• Secure your device
• Take ownership of a product to prevent unauthorized access.
For additional information, visit dimplex.com/fcapp
OPERATION

20
Remote Control Battery Replacement
To replace the battery:
1. Remove battery cover of the remote control using a Philips screwdriver.
2. Correctly install one 3 Volt (CR2032 [longer life] or CR2025) battery in
the battery holder with the + side facing up.
3. Secure the battery cover using the previously removed screw.
Battery must be recycled or disposed of properly. Check with your
Local Authority or Retailer for recycling advice in your area.
WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce
the risk of re, electric shock or damage to persons.
Partially Reflective Glass Cleaning
The partially reective glass is cleaned in the factory during the assembly operation. During shipment, installation,
handling, etc., the partially reective glass may collect dust particles; these can be removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The partially
reective glass should be completely dried with a lint-free cloth to prevent water spots. To prevent scratching, do not
use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the fireplace. Do not use abrasive cleaners.
The replace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build-
up of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions
and at a minimum yearly intervals.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform
any other servicing.
Figure25
MAINTENANCE