RealFlame 11624LP User manual

Lot: _______________
P.O. _______________
11624LP
Salida Square Propane Fire Table Owner’s Manual
!
Warning:
For Outdoor Use Only.
If stored indoors, detach
and leave cylinder outdoors.
!
Warning:
If the information in this manual is not
followed exactly, a fire or explosion
may result causing property damage,
personal injury or loss of life.
Installation and service must be
performed by a qualified installer,
service agency or gas supplier.
Improper installation, adjustment,
alteration, service or maintenance can
cause injury or property damage.
Read the installation, operation
and maintenance instructions
thoroughly before installing or
servicing this equipment.
Save these instructions for future
reference. If you are assembling
this unit for someone else, give
this manual to him or her to read
and save for future reference.
!
!
!
!
!
!
!
!
DANGER
IMPORTANT
If
1. Shut off gas to the appliance.
2. Exnguish any open flame.
3. If odor connues, keep away
you smell gas:
from the appliance and
immediately call your gas
supplier or fire department.
!WARNING
Do not
Use Liquefied Petroleum Gas (LP-Gas) only!
flammable vapors and liquids in the
store or use gasoline or other
vicinity of this or any other appliance.
An LP-cylinder not connected for use
should not be stored in the vicinity of
this or any other appliance.
READ BEFORE USE
SAVE THESE
INSTRUCTIONS
Real Flame Customer Service: 1-800-654-1704
Propane Cylinders Sold Separately

3
5
7
8
9
12
13
14
15
16
!
CARBON MONOXIDE HAZARD
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed
space such as a camper, tent, car or home.
Important Safety Information
Propane (LP) Gas Dangers and Warnings
Hose and Regulator Assembly and Replacement
Parts List
Assembly Instructions
Pre-Use Instructions
Lighting
Care and Cleaning
Helpful Tips
Troubleshooting
Product Name
Salida Square Propane Fire Table
Model No.
11624LP
Rated Heat Output
33,000 btu/hr
Type of Gas
Propane (LP)
Gas Supply
20 lb LP-Gas Cylinder
Table of Contents
DANGER
SPECIFICATIONS
2

!
• WARNING Failure to follow the dangers, warning and cautions in this manual may result in
serious bodily injury or death, or in a fire or an explosion causing damage to property.
• WARNING Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. Read the installation,operating and maintenance instructions
thoroughly before installing or servicing this equipment.
• NOTE When an appliance is for connection to a fixed piping system, the installation must
conform with local codes, or in the absence of local codes with the National Fuel Gas Code,
ANSI Z223.1/NFPA 54; International Fuel Gas Code, Natural Gas and Propane Installation
Code, CSA B149.1; or Propane Storage and Handling Code, B149.2, as applicable.
• NOTE The appliance, when installed, must be electrically grounded in accordance with local
codes, or in the absence of local codes with the National Electrical Code, ANSI/NFPA 70; or
the Canadian Electrical Code, CSA C22.1, if applicable.
• Minimum Clearence from Unit to Combustible Materials
72”(182.9cm) from the top; 48” (121.9 cm) from all sides and back. Do not locate this fire
table under any overhead enclosure.
IF YOU SMELL GAS
• Shut o gas supply to the fire table.
• Extinguish any open flame.
• Do not try lighting any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone.
• Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
• Children and adults should be alerted to the hazards of high surface temperatures and be
kept at a safe distance while fire table is in use.
• This outdoor fire table is NOT to be operated by children. Young children should be
closely supervised when in the vicinity of this outdoor fire table.
• Do not hang or place clothing or other flammable materials on or near the gas fire table.
• Any guard or protective device removed for servicing the appliance shall be replaced prior
to operating the appliance.
• Installation and repair should be done by a qualified service person. The appliance should
be inspected before use and at least annually by a qualified service person. More frequent
cleaning may be required as necessary. It is imperative that the control compartment,
burners, and circulating air passageways of the appliance are kept clean.
• Keep these instructions for future reference. If you are assembling this unit for someone
else, give this manual to him or her to read and keep for future reference.
• Do not use this unit for cooking.
• Do not pour water into the firetable.
• DO not use this outdoor fire table if any part has been under water. Immediately call a
qualified service technician to inspect the fire table and to replace any part or control
system and any gas control which has been under water.
• This gas fire table and its individual shuto valve must be disconnected from the gas supply
piping system during any pressure testing of that system at test pressures in excess of 1/2 of
psi (3.5 kPa). The appliance must be isolated from the gas supply piping system by closing
its individual manual shuto valve during any pressure testing of the gas supply piping
system at test pressures equal to or less than 1/2 psi (3.5 kPa).
Important Safety Information
WARNING FIRE TABLE IS FOR OUTDOOR USE ONLY
3

• This gas fire table must be used ONLY outdoors in a well-ventilated space and shall NOT be
used inside a building, garage, or any other enclosed area.
• DO NOT use this outdoor gas fire table for indoor heating. TOXIC carbon monoxide fumes
can accumulate and cause asphyxiation.
• NEVER LEAVE this gas fire table unattended when in use.
• Do not store or use gasoline or other flammable vapors and liquids within 25 feet (7.62m) of
this or any other appliance.
• Do not store any combustible materials in the base enclosure.
• Never use a flame to check for gas leaks.
• The use of alcohol, prescription or non-prescription drugs may impair an individual’s ability
to properly assemble or safely operate this outdoor fire table.
• DO NOT use in an explosive atmosphere. Keep gas fire table area clear and free from
combustible materials, gasoline and other flammable vapors and liquids.
• This outdoor fire table is not to be installed or used in or on recreation vehicles and/or boats.
• Always use in accordance with all applicable local, state and national codes. Contact your local
fire department for details on outdoor burning.
• Use the same precautions you would with any open fire when using this outdoor fire table.
• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured logs,
driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure treated
wood in this outdoor fire table.
• DO NOT use this outdoor fire table until it is COMPLETELY assembled and all parts are securely
fastened and tightened.
• DO NOT store another LP gas tank within 10 feet (3.05 m) of this outdoor fire table while it is
in operation.
• DO NOT use this outdoor fire table near automobiles, trucks, vans or recreational vehicles.
• DO NOT use this outdoor fire table under any overhead structure or near any unprotected
combustible constructions. Avoid using near or under overhanging trees and shrubs.
• Always use this outdoor fire table on a hard, level non-combustible surface such a concrete,
rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.
• DO NOT wear flammable or loose clothing when operating this outdoor fire table.
• DO NOT use in windy conditions.
• Keep all electrical cords away from a hot outdoor fire table.
• Certain areas of this outdoor fire table when in use will become too hot to touch. Do not touch
hot surfaces until the unit has cooled unless you are wearing protective gear such as insulated
pot holders or heat resistant gloves or mittens to avoid burns.
• DO NOT attempt to move or store this outdoor fire table until all parts are cool.
• DO NOT lean over this outdoor fire table when lighting or when in use.
• Use only the regulator and hose assembly provided. The replacement regulator and hose
assembly shall be that specified by the manufacturer.
• DO NOT attempt to disconnect the gas regulator from the tank or any gas fitting while the
outdoor fire table is in use.
• Always shut o gas supply at the tank valve and disconnect regulator from the tank when the
fire table is not in use.
• DO NOT sit on the fire table when the unit is in operation.
• DO NOT throw anything onto the fire when the unit is in operation.
• Lava rocks are very hot; please keep children or pets at a safe distance.
• It is essential to keep the outdoor fire table valve compartment, burners, and circulating air
passages clean. Inspect outdoor fire table before each use.
Important Safety Information (Continued)
4

Important Safety Information (Continued)
Propane (LP) Dangers And Warnings
• Prior to each fire table operation, check the hose for evidence of excessive abrasion or wear by
looking through the visual check hole. If the hose is damaged, cracked or cut, it must be
replaced before using the gas fire table. The hose assembly can only be replaced with a hose
assembly specified by the manufacturer. Please call Real Flame at 1-800-654-1704.
• Before each use, remove the lava rocks. Examine the burner and its components. If dirty, clean
with a soft brush and soapy water solution. Also examine the area around the burner. Any dirt
or foreign material, such as spider webs or nests in this area should be removed. If it is evident
that the burner is damaged, the fire table must not be used. The burner assembly must be
replaced. Please contact Real Flame at 1-800-654-1704 for technical support.
• Place the hose out of the pathways where people may trip over it. Do not place the hose in
areas where it may be subjected to accidental damage.
DANGER
This outdoor fire table is for use with liquid propane (LP) gas only. The conversion to or
attempted use of natural gas in this outdoor fire table is dangerous and could result in
serious personal injury, or property damage.
ATTENTION: Any alteration of the outdoor fire table that is not specifically
directed in the operations manual will void manufacturer warranty.
LP GAS
LP gas is flammable and hazardous if handled improperly. Become aware of the characteristics
before using any LP gas product.
Propane Characteristics
• Flammable, explosive under pressure, heavier than air and settles in pools in low areas.
• In its natural state, propane has no odor. For your safety, an odorant has been added.
• Contact with propane could burn your skin.
• Propane is extremely flammable and hazardous if handled improperly.
LP GAS WARNINGS
• Cylinders must be stored outdoors in a well-ventilated area out of reach of children.
• Disconnected cylinders must have threaded valve plugs tightly installed and must not be
stored in a building, garage or any other enclosed area.
• Never use a propane cylinder with a damaged body, valve, collar or footing.
• Dented or rusted propane cylinders may be hazardous and should be checked by your
propane gas supplier.
• Be sure to use only one 20 lb (9.1 kg) LP gas cylinder with a Type 1 valve with this appliance as
required by the American National Standards Institute (ANSI) and the Canadian Standards
Steering Committee.
• Only tanks marked “propane” may be used.
• The LP gas supply tank must be constructed and marked in accordance with the Specifications
for LP gas LP gas tanks of the U.S. Department of Transportation (DOT) or the National
Standard of Canada, CAN/CSA-B339, LP gas tanks, Spheres and Tubes for the Transportation
of Dangerous Goods; and Commission.
!
5

• LP gas tank must be arranged for vapor withdrawal.
• The LP gas tank must have a listed overfilling prevention device (OPD) and a QCCI or Type I
(CGA810) LP gas tank connection.
• The LP gas tank must have a tank collar to protect the tank valve.
• LP gas cylinder must contain a shut-o valve as specified in the Standard for Compressed Gas
Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
• The LP gas tank should not be dropped or handled roughly.
• Tanks must be stored outdoors out of the reach of children. Do NOT store in a building,
garage, or any other enclosed area.
• Never store your LP gas tank where temperatures can reach over 125°F.
• Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.
• Never keep a filled LP gas tank in a hot car or car trunk. Heat will cause the gas pressure to
increase, which may open the relief valve and allow gas to escape.
• Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the type of
dust cap on the LP gas tank valve outlet that is provided with the LP gas tank valve. Other
types of caps or plugs may result in leakage of propane.
a. Do not store a spare LP gas cylinder under or near this appliance.
b. Never fill the LP gas cylinder beyond 80% full.
c. If the information in (a) and (b) is not followed exactly, a fire causing death or serious
injury may occur.
• LP gas cylinders should be filled only by a certified LP gas dealer.
• The pressure regulator is set for 11 inches of water column (pressure).
• The maximum inlet gas pressure for this outdoor fire table is 14 inches of water column
pressure.
• Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer,
motor home or house.
• Always use the pressure regulator and hose assembly provided with the appliance to connect
to a LP gas cylinder. Never connect to an unregulated LP gas supply. For technical support
contact Real Flame at 1-800-654-1704.
• Hand turn the manual gas control valve. Never use tools. If the valve will not turn by hand, do
not try to repair it. Call a Certified Gas Technician. The use of force or any self attempted repair
may result in a fire or explosion.
Connecting your gas cylinder:
Before connection, be sure that there is no debris caught in the head of the gas cylinder, head
of the regulator valve or in the head of the burner and burner ports. Connect regulator valve
and hand-tighten firmly. Disconnect the propane cylinder from the regulator valve when the
fire table is not in use. DO NOT obstruct the flow of combustion air and ventilation air to the
burner.
Other LP cylinders may be acceptable for use with the appliance provided they are compatible
with the appliance retention means and accompanied by illustration(s) depicting the cylinder
mounted to the appliance utilizing the cylinder retention means and the point of contact
between the cylinder and the retention means. The cylinder connection device must be
compatible with the connection for the appliance.
Propane (LP) Dangers And Warnings (Continued)
6

7
1. This fire table comes equipped with a standard LP gas hose and regulator including the
appliance side connection for a CGA No 791 Cylinder Connection Device. The LP gas hose and
regulator supplied with this fire table must be used. Only a hose and regulator specified by
manufacturer can be used for replacement.
a. The CGA No 791 connection incorporates a magnetic flow limiting device that acts to limit
the flow of gas if a leak is detected between the regulator and the burner valve.
b. If the burner valve is open prior to the LP gas cylinder service valve being opened, the
connection will interpret this free flow of gas to be a leak.
c. The connection safety feature will reduce gas flow from the regulator to the appliance to a
minimal level.
d. Be sure that the burner control valve is closed prior to opening the LP gas cylinder service
valve to ensure that the connection flow limiting device is not triggered mistakenly.
e. If the connection flow limiting device is triggered mistakenly, close the LP gas cylinder
service valve and the burner valve, wait 10 seconds to allow the device to reset, open the
cylinder service valve, then open the burner valve and light the fireplace as per lighting
instructions.
2. Be sure to protect the hose from any hot surfaces. Serious danger may result if the hose
contacts any hot surface.
3. Regular maintenance of the hose and regulator:
a. Inspect the hose before each use of the fire table. If the hose shows signs of cracks,
abrasions, cuts or damage of any kind, do not operate the appliance. Fix or replace the hose
as required before using the appliance. For assistance with repair or replacement of the hose,
call Real Flame at 1-800-654-1704. Use only replacement parts from the manufacturer.
b. Inspect the seal inside the CGA No 791 service valve on the LP gas cylinder when replacing
the cylinder or at least once per year. If there is any indication of damage, have the seal
replaced by a certified gas dealer before operating the appliance.
4. Do not use tools to tighten the CGA No 791 connection nut onto the LP gas cylinder service
valve. Hand tighten only.
5. Be careful to not cross the threads on the connection when tightening the CGA No 791
connection on to the LP gas cylinder service valve.
6. “Leak Test” should always be performed after attaching the connection to the LP gas cylinder
service valve. (See “Checking for Leaks” section of this manual on page 12)
7. For the connection of the hose and regulator to the LP tank, refer to the “Connection” section
of the LP gas cylinder section above.
Hose & Regulator Assembly And Replacement

8
1Table Lid 1162431001 1
Table Top 1162431002 1
Table Base 116243100L1 1
LP Door Cover 1162431004 1
AAA Battery N/A 1
Lava Rocks 1162471006 1
Vinyl Cover 1162400007 1
Allen Screws 1162400008 4
Washers 1162400009 4
Item Part Number Quantity
2
3
4
5
6
Parts List
4
5
3
1
6
7
8
2
7
8
9
9

1
Assembly Instructions
9
Install the AAA battery as shown
in the diagram below.
WARNING Batteries may contain Mercury. Do not put it into the fire or trash.
Please treat it as hazardous waste and recycle properly.
2
-
5
!
+
Insert a washer and screw into
each bracket on the base of the
unit as shown. Tighten until snug.
Do not over-tighten.
Securing the table top to the base.
9
8

10
4
Place lava rock by hand. Do NOT dump bag out into tray to avoid clogging the burner
with dust. Make sure that you do not block the igniter box with lava rock to ensure
proper ignition.
Igniter box
3
6
Small
Large
6
Make sure the gas supply system is turned to “OFF”.
1. Remove door (4).
2. Place propane tank in the metal frame inside the fireplace body (3).
Attach safety chain around propane tank to securly hold it in place.
3.
1.
2. 3.

11
6
Disconnecting the LP Gas Tank
Make sure the valve on the LP gas tank is
OFF.
Disconnect by turning the knob counter
clockwise until it is o.
Always disconnect the LP Gas tank when the fire table is not in use.
Leaving the LP Gas tank connected could cause the excess flow
safety device to trip.
!NOTE
Check to make sure there is no debris in the
head of the LP gas tank or in the head of the
regulator valve. Make sure you check the burner
and burner ports as well.
Connect gas line to tank by turning knob
clockwise. Hand tighten only.
Make sure that there are no kinks or bends in
the hose and that it is placed out of any
pathways where people will not trip on it.
Connecting the LP Gas Tank
5

Pre-Use Instructions
Prior to each gas fire table operation, check the hose and valve for evidence of excessive
abrasion or wear. If any parts appear to be damaged call Real Flame at 1-800-654-1704
before use.
CHECKING FOR LEAKS
WARNING Before using this outdoor fire table, make sure you have read, understand and
are following all information provided in the Important Safety Information section of this manual.
Failure to follow those instructions can cause death, serious injury or property damage.
Ma
Make a leak check solution by mixing 1 part dishwashing
soap with 3 parts water in a spray bottle.
ke sure control knob is “OFF.” Then, turn LP gas tank
to “ON” at valve.
Spray leak solution on valve connections paying particular
attention to the areas indicated by arrows.
If any bubbles appear turn LP gas tank OFF, reconnect
and re-test. If you continue to see bubbles after
several attempts, disconnect LP gas source and
contact Real Flame at 1-800-654-1704 for assistance.
If no bubbles appear after one minute turn tank OFF,
wipe away solution and proceed.
!
WARNING
-DO NOT use an open flame to check
for leaks.
-DO NOT smoke while testing the unit.
-NEVER test the unit indoors.
-Leak checks must be preformed any
time the gas cylinder is replaced.
!
Check for leaks at these locations
7
Inspecting
WARNING
!
!
product life.
DO NOT inspect this outdoor replace until the re is COMPLETELY out.
This outdoor re table must be inspected regularly to ensure that the product is safe to use and to extend
1. Check the burner to make sure it is securely in place and that there is not excessive wear or damage.
2. Check the burn tube to make sure it is clear and free of insects, spider nests and other debris.
WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found
Real Flame at: 1-800-654-1704.
to be faulty must be replaced with an approved part, conrmed by the manufacturer. For technical support or
replacement parts, please contact
3. Check all gas connections for leaks.
4. Check ignition system to insure proper sparking.
5. Check components for any signs of damage, rust or excessive wear.
6. If damage to any component is detected, DO NOT operate until the proper repairs have been made.
12

LOW
Control Knob
PUSH
IN
1. Read and understand all operating instructions before lighting.
2. Burner control knob must be in the “OFF” position.
3. Connect propane (LP) cylinder (see above pages).
4. Slowly open valve on LP gas cylinder.
5. Push and hold igniter button to create sparks.
6. While holding the igniter button with one hand, use
your other hand to push and turn the control knob
to the “LOW” position to light the burner.
7. Keep Burner Control Knob pressed in for 15-30 seconds after ignition.
8. If ignition does not occur in 30 seconds, turn control knob to the “O” position and turn
gas o at the source, wait 5 minutes until gas has cleared and repeat lighting procedure.
Using the ignitor
WARNING
When using this method to light
your fire table use heat resistant
gloves and follow the step by step
instructions. Failure to do so could
result in severe injury.
9. Adjust the flame to the desired height with the control knob.
!
Lighting Instructions
!WARNING
Do not wear loose or flammable clothing while
lighting fire table.
13
Using a Long Match or Lighter
2.
1. Prior to lighting, use a shovel to move the
lava rocks for access to the burner.
5. After lighting, use a shovel and heat resistant
gloves to carefully move the lava rocks back into
their proper position.
Wearing heat resistant gloves, position
lighter near the side of the burner. DO NOT
lean over the fire table while lighting!
the burning long match or burning butane
3. Turn control knob counterclockwise to “LOW”.
4. Remove long match/long butane lighter.
6. Adjust the flame to the desired height with the
control knob.
8
WARNING
If burner flame goes out during operation,
immediately turn the control knob “OFF” and let the
gas clear a minimum of 5 minutes before attempting
to re-light the fireplace.
!

3. For stubborn stains and discoloration use 3M Stainless Steel Cleaner and Polish, Allchem Concentrated Cleaner,Samae,
Twinkle, Cameo Copper Cleaner, Liquid Nu Steel, Copper’s or Revere Stainless Steel Cleaner, apply using a soft cloth in
the same direction of the polish lines.*
wiping should be done in thedirection of polish lines.
* Use of proprietary names is intended onlyto indicatea type of cleaner and does not constitute an endorsement. Omission of anyproprietary cleanser does not
imply its inadequacy. All products should be used in strict accordance with instructions on package.
!
DO NOT move or store this re table unless the re is COMPLETELY out and is cool to the touch.
ARNING
DO NOT attempt to clean this outdoor replace unless the re is completely out and the unit is cool to the touch.
General Care and Cleaning
W
!
ARNING
W
DO NOT use oven cleaner or abrasive cleaners as they will damage this product.
1. Wipe exterior surfaces with a mild dishwashing soap or baking soda, then rinse clean with water.
1. This outdoor re table should be cleaned regularly to ensure safe use and extend product life.
NOTE: After repeated use, a slight discoloration of the nishes may occur.
Storage
1.
2. Carefully remove rock ller and store components at to protect them from breakage.
3. ALWAYS cover your outdoor re table when not in use.
Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.
4. Store in a cool, dry location away from children and pets.
Table Body
Stainless Steel
1. For general cleaning usewarm water
2. For nger prints or smears use 3M Stainless Steel Cleaner and Polish, Arcal 20, Lac-O-Nu, Lumin Wash, O’Cedar Cream
Polish, Stainless Shine, this will provide a barrier lm to minimize ngerprints.*
, soap, ammonia, or detergent apply with a soft cloth or sponge.
4. NOTE: Even the nest cleaning powders can scratch or burnish a mill-rolled nish. On polished nishes, rubbing or
DO NOT USE SOLVENTS while in closed spaces or while smoking.
14
CARE AND CLEANING

15
GAS COMPONENT CONNECTION CHECKS
Pilot Housing
Burner
Tube
Do not block
opening
CORRECT INCORRECT
If the burner will not light or stay lit, please perform the following checks.
1. Make sure the electrode wire is correctly connected.
Both electrode wires must be fully inserted into the igniter box.
2. Make sure that the pilot housing is unobstructed.
Clear any debris on top of the pilot housing and make sure there is no debris
between the igniter pin, thermocouple and the burner tube.

16
GAS COMPONENT CONNECTION CHECKS
3. Make sure that the igniter pin and thermocouple are correctly positioned.
- The igniter pin should be pointed straight to the thermocouple.
- The thermocouple should be positioned 5mm away from the burner tube.
4. Make sure that the thermocouple wire is correctly positioned. The thermocouple
wire should be in line with the valve.
5mm
Thermocouple
Igniter Pin
Igniter Box
Thermocouple Wire
Thermocouple
Wire
Wire should
be in line
with valve
Valve
Valve

17
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Burner will not light using igniter
Please review the Helpful Tips on page 15 for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
.kcarctaskraps-nekorbrodekcarcniPretingI:
3esuaCelbissoP
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed.
Possible Cause 4: Bad Igniter
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane
tank is not empty, refer to “Problem: Sudden drop in gas flow” on the
following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
- Clean the burn tube.
Possible Cause 4: Spider webs or insect nest in the burn tube.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Make sure that the gas ports on the burner are free
-Clear out the mixing chamber located in the burn tube.
of any lava rocks so that the flame can flow naturally.
Troubleshooting
Igniter Pin
(Electrode)
Thermocouple
Burner
Ports
Burner
Burn Tube
Coupling Nut
Burner Ports

For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of Gas.
-Check for gas in the LP gas tank.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to “OFF”, wait 30 seconds and light outdoor fire table. If
the control knob and LP gas tank valve. Disconnect regulator. Turn burner
control knob to “HIGH”. Wait at least 5 minutes. Turn burner control knob o.
flames are still too low, reset the excessive flow safety device by turning o
Reconnect regulator and perform a leak check at tank connection. Turn LP
gas tank valve on slowly, wait 30 seconds and then light outdoor fire table.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
time to cool before touching it.
sure burner is not on, and has had sucient
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to “HIGH” setting.
Possible Cause 2: Low on LP gas.
-Replace or refill LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to “OFF”. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
If these trouble shooting steps are unable to resolve the problem,
please call the numbers listed below.
Troubleshooting
Burner Ports
18

Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Warranty & Return Policies
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
Warranty
Real Flame® Company warrants Real Flame ventless fireplaces and accessories to be free from
defects in parts and workmanship under normal use and service for a period of 1 year from the date
of purchase. In the event of such defects Real Flame will, at its option, replace the defective
product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame
disclaims all other warranties, including any implied warranty of merchantability or fitness for a
particular purpose. In addition, Real Flame will not be responsible for consequential damages in
excess of the purchase price of the product on which such liability is based. Electric fireplaces carry
a one-year warranty on the electric firebox only.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information
(which can be found in your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.
RF General Warranty_061913

19
11624LP
Manuel D’utilisation De La Table-foyer Salida Autour
AVERTISSEMENT
Pour un usage extérieur
exclusivement. NE PAS utiliser
pour la cuisson. NE PAS utiliser
sous une enceinte couverte.
!
AVERTISSEMENT
La négligence à suivre
scrupuleusement les instructions
contenues dans ce manuel peut
provoquer un incendie ou une
explosion occasionnant des
dommages à la propriété, des
blessures sérieuses et même la
mort.
L’installation et l’entretien doivent
être faits par un installeur qualifié,
une compagnie d’entretien ou un
fournisseur de gaz.
Une installation, une mise au point, une
modification ou un entretien inappropriés
peuvent occasionner des blessures ou des
dommages à la propriété.
Lire attentivement les instructions
concernant l’installation, l’utilisation et
l’entretien avant d’installer ou d’utiliser
l’appareil.
Garder ces instructions pour une
consultation future. Si vous assemblez cet
appareil pour quelqu’un d’autre, lui
donner le manuel pour lecture et
consultation futures.
!
!
DANGER
IMPORTANT
Si vous percevez une odeur de gaz :
1. Couper l’alimentaon en gaz de l’appareil.
2. Éteindre toute flamme nue.
3. Si l’odeur persiste, vous éloigner de
l’appareil et appeler immédiatement
votre fournisseur de gaz ou le service
des incendies.
!AVERTISSEMENT
Uliser du gaz de pétrole liquéfié (GPL)
seulement!
Ne pas entreposer ou uliser d’essence,
de vapeurs ou liquides inflammables à
proximité de cet appareil ou de tout
autre appareil.
Cet appareil n’est pas conçu pour être
ulisé avec du propane. Uliser du gaz
naturel uniquement.
CONNAISSANCE
AVANT D'UTILISER
CONSERVER CES
INSTRUCTIONS
Pour le support technique S’il vous plaît nous contacter: 1-800-654-1704
!
Lot: _______________
P.O. _______________
Les bouteilles de propane sont vendues séparément