RealFlame 5020E User manual

Firebox Users Guide
English • Français • Español
Model # 5020E
5020E-Electric Firebox-03102020
Lot:____________
PO:____________
© 2020 KSP Group, Inc.

IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible re hazard, electric shock, injury or death and will void the warranty.
Please read the Installation & Operating Instructions before using this replace.
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
Table of Contents
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING FIREPLACE.
Leave this manual with the replace.
Retain this manual for future reference.
IMPORTANT INSTRUCTIONS
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
INSTALLER:
CONSUMER:
2
3
5
6
6
7
7
9
10
11
12
13-14

This replace is hot when in use. To avoid burns, do not come into direct contact with hot surfaces. If provided, use
handles when moving this replace. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes
and curtains at least 3ft (914mm) from the front, sides and rear of this replace.
If possible, always unplug this replace when not in use.
Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, has been dropped or damaged in
any manner.
Any repairs to this replace should be carried out by a qualied service person.
Under no circumstances should this replace be modied. Parts having to be removed for servicing must be replaced prior to
operating this replace again.
Do not use outdoors.
This replace is not intended for use in bathrooms, laundry areas and similar indoor locations. Never place this replace where it
may fall into a bathtub or other water container.
Do not use this replace on elevated locations, such as on shelves, raised platforms, etc.
Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or the like. Arrange the cord away from
trac areas and where it will not be tripped over.
To disconnect this replace, turn the controls to the o position, then remove the plug from the outlet.
Connect to properly grounded outlets only.
This replace, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1 Canadian
Electrical codes or for USA installations, follow local codes and the National Electric Code, ANSI/NFPA No. 70.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electrical shock, re, or
damage to the replace.
To prevent possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings
may become blocked.
This replace has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This appliance should not be used as a drying rack for clothing, nor should Christmas stockings or decorations be
hung on or near it.
Use this replace only as described in this manual. Any other use not recommended by the manufacturer may cause re, electric
shock, or injury or death
Always plug replace directly into a wall outlet/receptacle. An extension cord or re-locatable power tap, (outlet/power strip),
should never be used.
Do not use this replace with missing, damaged or broken legs.
SAVE THESE INSTRUCTIONS FOR FUTURE USE.
Please read and understand this entire manual before attempting to assemble, operate or install the product.
Read all instructions before using this replace.
CAUTION: Extreme caution is necessary when any
replace is used near children or invalids and
whenever the replace is left operating unattended.
Safety Information

GROUNDED PLUG
This replace is equipped with a grounded plug. Do not modify this plug in any manner. It should only be
installed into a 3-pronged and grounded outlet. A power strip or electrical cord should never be used.
A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a
dedicated circuit as other replaces on the same circuit may cause the circuit breaker to trip or the fuse to blow
when the replace is in operation. The unit comes standard with a 6ft (1.8m) long three wire cord, exiting the
right side of the item. Always plug the unit into a wall outlet/receptacle. An extension cord or re-locatable power
tap, (outlet/power strip), should not be used.
Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of re, electrical shock, injury or
death.
Do not use this item if any part of it has been under water. Immediately
call a qualied service technician to inspect the item and replace any
part of the electrical system which has been under water.
Safety Information (continued)

5020E
1405mm (55.3150in)
381mm (15in)
821mm (32.32in)
635mm (25in)
FIREPLACE DIMENSIONS
Pre-Installation

Screw
Leg
Electric Fireplace
D
E
Open the unit and check carefully for visible damage. If you have any problems with installation,
operation, missing parts, or damage please contact Real Flame Customer Service at 1-800-654-1704 in
USA or 1-800-363-6443 in Canada.
DO NOT dispose of packaging until you are satised with your replace.
Power Drill
Phillips
Screwdriver
PACKAGE CONTENTS
TOOLS REQUIRED (not included)
-
50200101
Part Number
Description
A
B
C
D
E
Part
Pre-Installation (continued)
Wall Anchor
Chimney
Kit - 5020003
Kit - 5020003
50200102
D
E
Wall Screw Kit - 5020003F
F
1
4
Quantity
13
1
1
1

1. Lay the Fireplace (A) upside down on a padded surface with the underside
accessible. Attach each Leg (B) to the replace by inserting the tab on the top of
each Leg (B) into the corresponding slot on the bottom of the Fireplace (A). Insert
two Screws (C) into predrilled holes and tighten securely for each Leg (B).
2. Turn the replace (A) upright so that it is standing on all four legs. Align the rear
part of the chimney (E) so that it slides under the lip of the disk attached to the
top of replace (A).
ASSEMBLY INSTRUCTIONS
Do not install the replace on shelves, raised platforms, beds, blankets, pillows etc. Keep combustible materials such as furniture, bedding,
papers, clothes and curtains at least 3 ft. (914 mm) from the replace.
The replace is heavy and should be assembled near
its desired location.
It is recommended that two people move the
assembled replace to prevent injury.
The replace should be located in an area:
Out of direct sunlight.
Not susceptible to moisture.
Away from uninsulated outside wall.
E
Installation
B
A
CC
B
TAB

1405mm (55-5/16”)
A
3. Anchor Chimney to wall (OPTIONAL)
With the back part of the Chimney (E) slid onto the
disk, place the Fireplace (A) against the wall to which
the unit will stay. Measure as shown or mark the wall
at the keyhole in the chimney.
Move the replace and attached chimney out of the
way after marking the location.
Drill a 7/32”hole at the marked location. Insert the
Anchor (D) into the hole so that it is ush with the
surface of the wall.
Inert the screw (F) into the wall anchor (D) and leave a
gap of 3/16”for the chimney to be attached.
E
Make sure that the unit is installed so that the power cord is not compressed against or caught on the replace and that it has an unobstructed path to the grounded outlet.
E
Mark this location
on wall
1 2
4. Complete assembly of the Chimney (E) by sliding the
front of the chimney around the disk on the top of Stove
(A) and line it up with the holes and edge so that it ts
together.
Attach the front and rear Chimney parts together with 5
Screws (C).
Once complete, move the replace back to the wall and
line up the Chimney with the screw in the wall. Place the
keyhole in the back of the Chimney over the screw and
turn slightly to lock into place.
C
AA
E
E
Installation (continued)

Read all instructions before use.
Check that the replace outlet grill is not covered or obstructed in anyway, and make sure the power to the unit is switched on.
The control panel is located behind the door of the stove.
Main Power Switch: The power switch supplies
power to all of the functions of the replace. This
switch must be in the ON position for any functions
to work.
Flame Eect: Toggle the power switch ON. The
power indicator light will glow. The ame eect will
be visible through the front glass.
Temperature Knob: Toggle the temperature switch
ON. The temperature control knob regulates the
temperature level of the room. The further the knob
is rotated clockwise, the higher the temperature
setting. Turning the knob counter-clockwise, will
lower the temperature setting. There are 4 gears for
the temperature setting (20°C/68°F, 25°C/77°F,
30°C/86°F, 35°C/95°F). Use this function to help
regulate the ambient temperature level.
Temperature Limiting Control: This replace is
equipped with a temperature limiting control.
Should the replace reach an unsafe temperature,
the heater will automatically turn o. To reset: unplug
the power cord from the outlet. Wait 5 minutes. With
the power switch in the OFF position, plug the power
cord back into the outlet.
Temperature Control Power and heater ON/OFF
Operation
NOTE: When the heat function is used for the rst time, a slight odor may be present. This is normal and should not occur again unless
the heater is not used for an extended period of time.
Using the Control Panel

Always disconnect the replace from the main power supply and allow it to cool before any servicing operation.
The motors used on the fan heater and ame blower are pre-lubricated for extended bearing life and require no further
lubrication. However, periodic cleaning/vacuuming of the replace around the air intake and exhaust, as well as the fan heater is
recommended. For heavy or continuous use, periodic cleaning must be done more frequently. If the heater blows alternating
cold and warm air, check the fan for free movement and for debris restricting air ow. If the fan does not move freely, the unit
must be turned o and the fan replaced immediately in order to prevent further damage to the replace.
Always turn the replace OFF and unplug the power cord from the outlet before cleaning. Use a vacuum or duster to remove
dust and dirt from the heater and vent areas. To maintain the nish, clean with a soft, slightly damp cloth and bu with a dry
cloth. Never use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Under no circumstances should this product be used with broken glass.
Do not strike or slam the glass.
Do not use abrasive cleaners to clean the glass.
This product uses tempered glass. Replacement of the glass supplied by the manufacturer should be done by a qualied service person.
Maintenance

R
N
L
M
Any electrical re-wiring of this replace must be done by a qualied electrician. This wiring must be done in
accordance with local codes and/or in Canada with the current CSA C22.1 Canadian Electrical Code, and for US
installations, the National Electrical Code ANSI/NFPA NP 70.
If repairing or replacing any electrical component or wiring, the original wire routing, color coding and
securing locations must be followed.
Disconnect power before servicing.
Electric Wiring Diagram

If you have any questions regarding the product, please call Real Flame Customer Service at
1-800-654-1704 in USA or 1-800-363-6443 in Canada.
Troubleshooting
Problem
The replace does not
operate.
Possible Cause
The power light is ON but
the ame eect is not
visible.
Corrective Action
The heater is not
operating.
There is excessive noise
when the heater is
operating.
The fan is defective.
The heater assembly is defective.
The replace is not operating correctly.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.
The replace is not operating correctly.
The replace is not plugged in.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.
Make sure the replace is plugged in to a
standard 120V outlet.
Check additional appliances on the circuit; ideally the
replace should be on a dedicated 15-amp circuit.
Call Customer Service.
Call Customer Service.
Refer to the operating instructions.
Refer to the operating instructions.
Call Customer Service.
Call Customer Service.
Call Customer Service.
Unplug the replace. Clear the vent area of dust and debris.
Wait ten minutes, plug the unit in again and turn on the
heater.
Call Customer Service.
Call Customer Service.

WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame® fireplace ("the Product")
will be free from manufacturing defects in material and workmanship after correct assembly and
under normal use and proper maintenance for the periods indicated below, commencing with the
date of purchase of the Product:
• The body – 1 year limited warranty.
• The internal components – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase
was made through an authorized Real Flame dealer. The warranty is also subject to the following
conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or
storage, installation that does not comply with building codes and ordinances, installation or
operation not in accordance with the included manual, abuse, lack of maintenance, hostile
environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product,
use of fuels other than what is approved by Real Flame, or use of parts installed from other
manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues
such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged
exposure to extreme heat, or damage caused by abrasive cleaners and chemical cleaners. However,
should deterioration of parts occur to the degree of non-performance within the duration of the
warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your
sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without
proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal
components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real
Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion,
replace the defective component, replace the Product or refund the purchase price. Real Flame is
not responsible for the installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be
responsible for any incidental or consequential damages caused by defects in the Product. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied
warranty arising under the laws of any state, including implied warranty of merchantability or fitness
for a particular purpose or use, is limited to the duration of the warranty specified above. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
State to State.
For warranty service:
1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at
www.realflame.com.

Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will not
be eligible for return. All items must be returned in their entirety, meaning all items included must be
returned together. No returns or exchanges on discontinued items. Please begin the return process by
contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s
discretion. We will assess any damage and find a solution, which could include shipping you a replacement.
No replacements are available for discontinued items or repackaged (open box) products. Please
call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged
item. Please have the following information (which can be found in your instruction manual) ready
before you call Customer Service:
• Model number of item
• 4-8 digit part number
• Lot code number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to custserv@realflame.com.
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer Service at
1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
RETURN POLICY

Guide d'utilisation du foyer
English • Français • Español
Model # 5020E
5020E-Electric Firebox-03102020
Lot:____________
PO:____________
© 2020 KSP Group, Inc.

IMPORTANT: Lire attentivement toutes les instructions et avertissements avant de commencer l'installation.
Le non-respect de ces instructions peut entraîner un choc électrique potentiel, des blessures corporelles, un risque d'incendie et
annulera la garantie.
Lire les instructions d'installation et d'utilisation avant d'utiliser cet appareil
DES DOMMAGES AU PRODUIT PEUVENT SURVENIR.
Ne jamais essayer de démonter ou de modier le produit d'une manière non indiquée dans ce manuel.
Table des matières
Lire et comprendre l'intégralité de ce manuel avant d'essayer
d'assembler, d'utiliser ou d'installer le produit.
Laisser ce manuel avec l'appareil.
Conserver ce manuel pour référence future.
INSTRUCTIONS IMPORTANTES
AVERTISSEMENT!
SI LES INFORMATIONS CONTENUES DANS CE MANUEL NE SONT PAS SUIVIES À LA
LETTRE, UN CHOC ÉLECTRIQUE OU UN INCENDIE POURRAIT SURVENIR ET
ENTRAINER DES DOMMAGES MATÉRIELS, DES BLESSURES GRAVES OU LA MORT.
INSTALLATEUR:
CONSOMMATEUR:
Table des matières
Information sur la sécurité
Préinstallation
Installation
Dimensions du foyer
Outils nécessaires
Contenu du carton
Fonctionnement
Entretien
Schéma de câblage électrique
Dépannage
Garantie et politique de retour
2
3
5
6
6
7
7
9
10
11
12
13-14
Mise en garde

Cet appareil est chaud lorsqu'il fonctionne. Pour éviter les brûlures, ne pas toucher les surfaces chaudes avec de la
peau nue. Le cas échéant, utiliser des poignées pour déplacer cet appareil. Garder les matériaux combustibles, tels
que les meubles, les coussins, la literie, les papiers, les vêtements et les rideaux à au moins 91,4 cm (3 pi) de l'avant de
cet appareil et les éloigner des côtés et de l'arrière.
Si possible, toujours débrancher cet appareil lorsqu'il n'est pas utilisé.
Ne pas faire fonctionner un appareil de chauage dont le cordon ou la che est endommagé ou après que l'appareil a mal
fonctionné, est tombé ou a été endommagé de quelque manière que ce soit.
Toute réparation de cet appareil doit être eectuée par un technicien qualié.
Cet appareil ne doit en aucun cas être modié. Les pièces devant être retirées pour l'entretien doivent être remplacées avant de
faire fonctionner à nouveau cet appareil.
Ne pas utiliser à l'extérieur.
Cet appareil de chauage n'est pas destiné à être utilisé dans les salles de bains, les salles de lavage et les endroits intérieurs
similaires. Ne jamais placer cet appareil à un endroit où il pourrait tomber dans une baignoire ou autre objet contenant de l'eau.
Ne pas utiliser cet appareil de chauage dans des endroits surélevés, tels que sur des étagères, des plates-formes surélevées, etc.
Ne pas faire passer le cordon sous la moquette. Ne pas couvrir pas le cordon avec des tapis ou des objets similaires. Faire passer le
cordon à l’écart des zones de circulation et où il ne risque pas de faire trébucher.
Pour débrancher cet appareil, tourner les commandes en position d'arrêt, puis retirer la che de la prise.
Brancher uniquement à des prises correctement mises à la terre.
Cet appareil, une fois installé, doit être électriquement mis à la terre conformément aux codes locaux, aux codes électriques
canadiens en vigueur CSA C22.1 ou pour les installations aux États-Unis, suivre les codes locaux et le National Electric Code, ANSI /
NFPA n ° 70.
Ne pas insérer et ne pas laisser d'objets étrangers pénétrer dans les ouvertures de ventilation ou d'échappement, car cela pourrait
provoquer un choc électrique, un incendie ou des dommages à l'appareil.
Pour éviter un éventuel incendie, ne pas bloquer en aucune façon les entrées ou les sorties d'air. Ne pas utiliser sur des surfaces
molles, comme un lit, où les ouvertures peuvent se boucher.
Cet appareil contient des pièces chaudes et des arcs électriques ou des pièces pouvant provoquer des étincelles à l’intérieur. Ne
pas l'utiliser dans des endroits où de l'essence, de la peinture ou des liquides inammables sont utilisés ou entreposés. Cet
appareil ne doit pas être utilisé comme séchoir pour vêtements, ni pour y accrocher des bas de Noël ou des décorations à
proximité.
Utiliser cet appareil uniquement comme décrit dans ce manuel. Toute autre utilisation non recommandée par le fabricant peut
provoquer un incendie, un choc électrique ou des blessures corporelles.
Toujours brancher les appareils de chauage directement dans une prise murale. Toujours brancher l'appareil dans une prise
murale. Une rallonge ou une prise repositionnable, (prise / multiprise) ne doivent jamais être utilisées.
Ne pas utiliser cet appareil de chauage si des pattes sont manquantes, endommagées ou cassées.
CONSERVER CES INSTRUCTIONS POUR UNE UTILISATION FUTURE
Lire et comprendre l'intégralité de ce manuel avant d'essayer d'assembler, d'utiliser ou d'installer le produit.
Lire toutes les instructions avant d'utiliser cet appareil.
ATTENTION : Une extrême prudence est nécessaire lorsqu'un appareil de
chauage est utilisé par ou à proximité d'enfants ou de personnes invalides et
chaque fois que l'appareil de chauage est laissé sans surveillance.
Information sur la sécurité

Fiche mise à la terre
Cet appareil est équipé d'une che mise à la terre. Ne modier en aucun cas cette che. Elle ne doit être installée
que dans une prise à 3 broches et mise à la terre. Une multiprise ou un cordon électrique ne doivent jamais être
utilisés.
Un circuit de 15 ampères, 120 volts, 60 Hz avec une prise mise à la terre est requis. De préférence, l'appareil sera
sur un circuit dédié car d'autres appareils sur le même circuit peuvent provoquer le déclenchement du
disjoncteur ou brûler le fusible lorsque l’appareil de chauage est en marche. L'unité est livrée avec un cordon à
trois ls standard de 1,8 m (6 pi) de long, sortant du côté droit de l'appareil. Toujours brancher l'appareil dans une
prise murale. Une rallonge ou une prise repositionnable, (prise / multiprise) ne doivent jamais être utilisées.
Le câblage de la prise électrique doit être conforme aux codes du bâtiment locaux
et aux autres réglementations applicables an de réduire les risques d'incendie, de
chocs électriques et de blessures corporelles.
Ne pas utiliser cet appareil si une pièce a été submergée. Appeler immédiatement
un technicien de service qualié pour inspecter l’appareil et remplacer toute pièce
du système qui a été submergée.
Information sur la sécurité (suite)
Connexion électrique

5020E
1405mm (55.3150in)
381mm (15in)
821mm (32.32in)
635mm (25in)
DIMENSIONS DU FOYER
Préinstallation
Spécications techniques
Tension
Fréquence
Ampérage
Classication

Ouvrir l'appareil et vérier soigneusement la présence de dommages visibles. En cas de problèmes
d'installation, de fonctionnement, de pièces manquantes ou de dommages, contacter l'équipe du service
à la clientèle de Real Flame au 1-800-654-1704.
Ne pas jeter pas l'emballage avant d'être satisfait de votre foyer.
Perceuse électrique
Contenu du carton
CONTENU DU CARTON
OUTILS NÉCESSAIRES (non inclus)
Préinstallation (suite)
Vis
Patte
Foyer électrique
Description
A
B
C
D
E
Pièce
Ancre Murale
Cheminée
D
E
Vis de mur
F
F
D
E
-
50200101
Nombre
Quincaillerie - 5020003
Quincaillerie - 5020003
50200102
Quincaillerie - 5020003
1
4
Quantité
13
1
1
1