RealFlame 5020E User manual

Firebox Users Guide
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Model # 5020E
5020E-Electric Firebox-03102020
Lot:____________
PO:____________
© 2020 KSP Group, Inc.

IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible re hazard, electric shock, injury or death and will void the warranty.
Please read the Installation & Operating Instructions before using this replace.
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
Table of Contents
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING FIREPLACE.
Leave this manual with the replace.
Retain this manual for future reference.
IMPORTANT INSTRUCTIONS
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
INSTALLER:
CONSUMER:
2
3
5
6
6
7
7
9
10
11
12
13-14

This replace is hot when in use. To avoid burns, do not come into direct contact with hot surfaces. If provided, use
handles when moving this replace. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes
and curtains at least 3ft (914mm) from the front, sides and rear of this replace.
If possible, always unplug this replace when not in use.
Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, has been dropped or damaged in
any manner.
Any repairs to this replace should be carried out by a qualied service person.
Under no circumstances should this replace be modied. Parts having to be removed for servicing must be replaced prior to
operating this replace again.
Do not use outdoors.
This replace is not intended for use in bathrooms, laundry areas and similar indoor locations. Never place this replace where it
may fall into a bathtub or other water container.
Do not use this replace on elevated locations, such as on shelves, raised platforms, etc.
Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or the like. Arrange the cord away from
trac areas and where it will not be tripped over.
To disconnect this replace, turn the controls to the o position, then remove the plug from the outlet.
Connect to properly grounded outlets only.
This replace, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1 Canadian
Electrical codes or for USA installations, follow local codes and the National Electric Code, ANSI/NFPA No. 70.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electrical shock, re, or
damage to the replace.
To prevent possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings
may become blocked.
This replace has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This appliance should not be used as a drying rack for clothing, nor should Christmas stockings or decorations be
hung on or near it.
Use this replace only as described in this manual. Any other use not recommended by the manufacturer may cause re, electric
shock, or injury or death
Always plug replace directly into a wall outlet/receptacle. An extension cord or re-locatable power tap, (outlet/power strip),
should never be used.
Do not use this replace with missing, damaged or broken legs.
SAVE THESE INSTRUCTIONS FOR FUTURE USE.
Please read and understand this entire manual before attempting to assemble, operate or install the product.
Read all instructions before using this replace.
CAUTION: Extreme caution is necessary when any
replace is used near children or invalids and
whenever the replace is left operating unattended.
Safety Information

GROUNDED PLUG
This replace is equipped with a grounded plug. Do not modify this plug in any manner. It should only be
installed into a 3-pronged and grounded outlet. A power strip or electrical cord should never be used.
A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a
dedicated circuit as other replaces on the same circuit may cause the circuit breaker to trip or the fuse to blow
when the replace is in operation. The unit comes standard with a 6ft (1.8m) long three wire cord, exiting the
right side of the item. Always plug the unit into a wall outlet/receptacle. An extension cord or re-locatable power
tap, (outlet/power strip), should not be used.
Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of re, electrical shock, injury or
death.
Do not use this item if any part of it has been under water. Immediately
call a qualied service technician to inspect the item and replace any
part of the electrical system which has been under water.
Safety Information (continued)

5020E
1405mm (55.3150in)
381mm (15in)
821mm (32.32in)
635mm (25in)
FIREPLACE DIMENSIONS
Pre-Installation

Screw
Leg
Electric Fireplace
D
E
Open the unit and check carefully for visible damage. If you have any problems with installation,
operation, missing parts, or damage please contact Real Flame Customer Service at 1-800-654-1704 in
USA or 1-800-363-6443 in Canada.
DO NOT dispose of packaging until you are satised with your replace.
Power Drill
Phillips
Screwdriver
PACKAGE CONTENTS
TOOLS REQUIRED (not included)
-
50200101
Part Number
Description
A
B
C
D
E
Part
Pre-Installation (continued)
Wall Anchor
Chimney
Kit - 5020003
Kit - 5020003
50200102
D
E
Wall Screw Kit - 5020003F
F
1
4
Quantity
13
1
1
1

1. Lay the Fireplace (A) upside down on a padded surface with the underside
accessible. Attach each Leg (B) to the replace by inserting the tab on the top of
each Leg (B) into the corresponding slot on the bottom of the Fireplace (A). Insert
two Screws (C) into predrilled holes and tighten securely for each Leg (B).
2. Turn the replace (A) upright so that it is standing on all four legs. Align the rear
part of the chimney (E) so that it slides under the lip of the disk attached to the
top of replace (A).
ASSEMBLY INSTRUCTIONS
Do not install the replace on shelves, raised platforms, beds, blankets, pillows etc. Keep combustible materials such as furniture, bedding,
papers, clothes and curtains at least 3 ft. (914 mm) from the replace.
The replace is heavy and should be assembled near
its desired location.
It is recommended that two people move the
assembled replace to prevent injury.
The replace should be located in an area:
Out of direct sunlight.
Not susceptible to moisture.
Away from uninsulated outside wall.
E
Installation
B
A
CC
B
TAB

1405mm (55-5/16”)
A
3. Anchor Chimney to wall (OPTIONAL)
With the back part of the Chimney (E) slid onto the
disk, place the Fireplace (A) against the wall to which
the unit will stay. Measure as shown or mark the wall
at the keyhole in the chimney.
Move the replace and attached chimney out of the
way after marking the location.
Drill a 7/32”hole at the marked location. Insert the
Anchor (D) into the hole so that it is ush with the
surface of the wall.
Inert the screw (F) into the wall anchor (D) and leave a
gap of 3/16”for the chimney to be attached.
E
Make sure that the unit is installed so that the power cord is not compressed against or caught on the replace and that it has an unobstructed path to the grounded outlet.
E
Mark this location
on wall
1 2
4. Complete assembly of the Chimney (E) by sliding the
front of the chimney around the disk on the top of Stove
(A) and line it up with the holes and edge so that it ts
together.
Attach the front and rear Chimney parts together with 5
Screws (C).
Once complete, move the replace back to the wall and
line up the Chimney with the screw in the wall. Place the
keyhole in the back of the Chimney over the screw and
turn slightly to lock into place.
C
AA
E
E
Installation (continued)

Read all instructions before use.
Check that the replace outlet grill is not covered or obstructed in anyway, and make sure the power to the unit is switched on.
The control panel is located behind the door of the stove.
Main Power Switch: The power switch supplies
power to all of the functions of the replace. This
switch must be in the ON position for any functions
to work.
Flame Eect: Toggle the power switch ON. The
power indicator light will glow. The ame eect will
be visible through the front glass.
Temperature Knob: Toggle the temperature switch
ON. The temperature control knob regulates the
temperature level of the room. The further the knob
is rotated clockwise, the higher the temperature
setting. Turning the knob counter-clockwise, will
lower the temperature setting. There are 4 gears for
the temperature setting (20°C/68°F, 25°C/77°F,
30°C/86°F, 35°C/95°F). Use this function to help
regulate the ambient temperature level.
Temperature Limiting Control: This replace is
equipped with a temperature limiting control.
Should the replace reach an unsafe temperature,
the heater will automatically turn o. To reset: unplug
the power cord from the outlet. Wait 5 minutes. With
the power switch in the OFF position, plug the power
cord back into the outlet.
Temperature Control Power and heater ON/OFF
Operation
NOTE: When the heat function is used for the rst time, a slight odor may be present. This is normal and should not occur again unless
the heater is not used for an extended period of time.
Using the Control Panel

Always disconnect the replace from the main power supply and allow it to cool before any servicing operation.
The motors used on the fan heater and ame blower are pre-lubricated for extended bearing life and require no further
lubrication. However, periodic cleaning/vacuuming of the replace around the air intake and exhaust, as well as the fan heater is
recommended. For heavy or continuous use, periodic cleaning must be done more frequently. If the heater blows alternating
cold and warm air, check the fan for free movement and for debris restricting air ow. If the fan does not move freely, the unit
must be turned o and the fan replaced immediately in order to prevent further damage to the replace.
Always turn the replace OFF and unplug the power cord from the outlet before cleaning. Use a vacuum or duster to remove
dust and dirt from the heater and vent areas. To maintain the nish, clean with a soft, slightly damp cloth and bu with a dry
cloth. Never use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Under no circumstances should this product be used with broken glass.
Do not strike or slam the glass.
Do not use abrasive cleaners to clean the glass.
This product uses tempered glass. Replacement of the glass supplied by the manufacturer should be done by a qualied service person.
Maintenance