
IA_AE_PV_Heating_element_V01.6_DE
11
12 Warranty WARRANTY CERTIFICATE
for PV Heater
We hereby provide a warranty that, if the PV heater breaks down or suffers from a malfunction, we will exchange it on the terms outlined below:
Duration of the Warranty:
1. The REFUsol manufacturer's warranty shall commence upon the PV heater first being commissioned. The
warranty shall end upon the expiry of the warranty period.
2. We guarantee that, if the PV heater should break down or malfunction should occur during the warranty
period we will send the holder of the warranty a replacement device on the following terms, either
ourselves or through a company instructed by us. REFUsol shall be entitled to supply a replacement
product, either of identical construction or otherwise a compatible device from a successive series in the
same performance category.
3. In order to assert the warranty claim, the failure or malfunction of the device is to be notified to the
REFUsol helpline by e-mail, telefax or letter, presenting a copy of the sales receipt.
4. Once a guarantee case has been filed, REFUsol will, either itself or through a company instructed, send
the warranty holder a replacement product together with a return delivery note. The replacement product
will be free of charge for the holder of the warranty if a warranty claim actually exists (breakdown of the
device or malfunction that does not fall under Clause 7), and the holder of the warranty sends the device
complained about, with a legible model identification plate, together with a copy of the sales receipt, in the
container in which the replacement product was delivered, to the address given on the return delivery
note, no later than 10 business days after delivery of the replacement product.
5. The costs of sending the equipment back and forth from/to the site of the product complained of are to be
borne by the warranty holder.
6. This warranty does not cover any claims not expressly mentioned in this certificate of warranty.
7. The warranty does not cover any defects caused by modifications to or intervention with the device
undertaken by individuals not authorised by REFUsol in this respect, defective installation or
commissioning by the holder of the warranty or a third party, not adhering to the instructions given in the
operating manual (e.g. the rules in regard to shipping, packaging, storage, protection from corrosion,
handling, installing, commissioning and use), technical specifications and any pertinent safety regulations,
improper use or Acts of God (e.g. being struck by lightning, excess voltage, storm, fire, being nibbled by
rodents, etc.). Also excluded from the warranty are any defects in construction based on instructions given
by REFUsol's customer if REFUsol had pointed the risks out to the customer in writing, as well as the
usual wear and tear of the heating element. The usual wear and tear of the heating element shall primarily
also depend upon the water hardness, and shall, for technical reasons, be increased with increased or
decreased water hardness.
8. The holder of the manufacturer's warranty may transfer its rights and obligations arising from this warranty
to third parties. REFUsol shall likewise be entitled to assign any rights and obligations arising from this
manufacturer's warranty to third parties.
9. Should it transpire that no warranty claim exists, or should the warranty holder making a claim not fulfil its
obligations, REFUsol shall be entitled to charge the warranty holder for any expenditure incurred to
REFUsol through the warranty claim being asserted, including the costs of the replacement product.
10.This manufacturer's warranty is governed by German law, with the exception of German international
private law. It does not limit the warranty claims of REFUsol's customer, and is given in addition to the
customer's warranty claims.