Regin Tech SkyGWO User manual

SkyGWO
User Manual
V1.0.12

Table of Contents
1. Introduction..................................................................................................4
1.1 Package Contents...............................................................................5
1.2 Product Specification..........................................................................5
1.3 Main Features.....................................................................................6
1.4 Minimum System Requirements.........................................................8
2. SkyGWO Application and Installation Procedure Diagram..................9
2.1 SkyGWO Application...........................................................................9
2.2 Before Proceed.................................................................................10
2.3 SkyGWO Installation Procedure Diagram.........................................10
3. Install Skype Software................................................................................12
4. SkyGWO Hardware Setup.........................................................................19
4.1 PCI-E SkyGWO Hardware................................................................19
4.2 Connect SkyGWO to a server PC.....................................................20
4.3 Connect SkyGWO to PBX or Carrier lines........................................24
5. Install SkyGWO Software...........................................................................26
5.1 SkyGWO Software Installation..........................................................26
6. Configure Skype Option.............................................................................36
6.1 Allow Anyone Call In/Chat.................................................................36
6.2 Set Skype Always Online..................................................................37
6.3 Disable Skype Sounds......................................................................38
6.4 Disable Skype Video.........................................................................38
7. SkyGWO Setting........................................................................................40
7.1 General Setting Page........................................................................49
7.1.1 Skype Account Setting............................................................52
7.2 Configure Setting Page.....................................................................58
7.3 Audio Setting Page...........................................................................58
7.4 Phone Setting Page..........................................................................59
7.5 Alert Setting Page.............................................................................61
8. SkyGWO Administrator Web Management................................................65
8.1 Administrator Login...........................................................................65
8.2 Administrator Web Page...................................................................66
8.2.1 View & Modify Administrator‟s Information..............................66
8.2.2 Administrator Logout...............................................................67
8.3 User Account Management...............................................................67
8.3.1 Add User.................................................................................68
8.3.2 View & Modify User‟s Information ...........................................69

8.3.3 Delete User.............................................................................69
8.4 Public Phonebook Management.......................................................70
8.4.1 Add Public Phonebook Contacts.............................................70
8.4.2 View & Modify Public Phonebook...........................................73
8.4.3 Delete Public Phonebook Contacts ........................................74
8.5 Security.............................................................................................75
8.5.1 Security setting for incoming call ............................................75
8.5.2 Security setting for outgoing call.............................................77
8.6 Call Log.............................................................................................80
8.7 Tool...................................................................................................80
9. SkyGWO Web Management for non-Administrator ...................................84
9.1 User Setting Page.............................................................................84
9.1.1 View & Modify User‟s Information ...........................................85
9.1.2 User Logout............................................................................86
9.2 Private Phonebook Management......................................................87
9.2.1 Add Private Contacts ..............................................................87
9.2.2 View & Modify Private Contacts..............................................89
9.2.3 Delete Private Contacts..........................................................90
9.2.4 View Public Contacts..............................................................91
9.3 View User‟s Call Log.........................................................................91
9.4 My Skype..........................................................................................92
9.4.1 How to get Skype contacts .....................................................93
9.5 FAQ...................................................................................................98
10. How to make Skype calls.......................................................................101
10.1 Make a Skype call.........................................................................101
10.2 Cheese Button..............................................................................102
11. FAQs......................................................................................................104
12. Regulation..............................................................................................131

1. Introduction
Nowadays Skype™ has been a popular IM for voice/chat application and there
has been a big Skype community worldwide. However, Skype scares
enterprises for its strict security. In order to prevent employee sending out
confidential information easily, many companies prohibit Skype usagein office.
With the increasing Skype user base and benefits of phone bill reduction,
many companies are eager to have the Skype voice application, but still worry
about security issues. SkyGWO, Skype gateway system with a four port FXO
PCI-E card, can help enterprise solve the dilemma. It supports up to 16 ports in
one gateway now. In addition to making and receiving Skype or SkypeOut
calls using office desk phone to save phone bill, Skype gateway can have
more communication functions such as customer service calls, Skype MVPN,
DID, DOD and customized setting at a low or no extra cost compared with
traditional carries services. SkyGWO is our second generation FXO PCI-E
card for Skype gateway. There are two differences between this solution and
our first generation FXS Skype gateway SkyGW4C-S. Firstly, SkyGWO can be
connected with PBX extension lines or telecom carrier lines, but SkyGW4C-S
needs to be connected with PBX trunk lines. The second difference is
SkyGWO has similar feature as Skype To Go service with more flexibility, so
employees can call back office via landline for a Skype/SkypeOut call.
By connecting SkyGWO with company‟s existing PBX extension lines or
carrier lines, employees can make/receive Skype calls through their desktop
phones. Employees don‟t need to install Skype in personal PC to increase
company security concerns and MIS‟s burdens. Different location offices can
have a free communication and international calls can be achieved at free or
low cost. Employees out of office can call back their office via Skype in the
internet ubiquitous age to save expensive mobile fee or even roaming fee.
Through Skype Button function or SkypeIn™service, 800 service calls can be
replaced by free Skype call. Enterprise can benefit cheaper communication fee
and even better communication platform for B2B or B2C through SkyGWO.
Although smart phone is very popular for Skype call now, but sometimes
mobile Skype connection is not quite good. With SkyGWO, employee can call
back office via landline or mobile for a good quality Skype international call to

deal with important business communication at any time. It is similar as Skype
To Go service but with more flexibility. This will largely increase employee's
mobile communication
After DID function is integrated with Skype Button in company web or SkypeIn
service, incoming Skype service call will be forwarded to the dedicated support
persons without accessing company IVR. With DOD function, employees just
dial an extension number to have a direct connect with their foreign factory or
branch office through Skype/SkypeOut™. Skype MVPN solution can be
implemented with employee’s mobile Skype.
Furthermore, SkyGWO provides a very simple way to contact colleagues via
its Cheese button function. With Cheese button function, you call colleague‟s
speed dial and then press “#”and one number key until you find the colleague.
You don‟t need to memorize lengthy phone numbers. Just preset your contacts
with their reachable phone numbers and enjoys the convenience of Cheese
button function.
SkyGWO supports two kinds of phone books, public phone book and private
phone book. MIS maintains the public phone book and employees can take
care of own private phone book through web without MIS‟s help. And SkyGWO
has flexible Skype call management and call log statistics. System will send
out Skype or SMS alert to MIS if any failure happens.
Thanks for choosing this innovative and user friendly SkyGWO product.
1.1 Package Contents
One PCI-E SkyGWO device
One dedicated USB dubon cable
Four telephone cables (RJ-11)
One installation CD
One quick user guide
1.2 Product Specification
PCI-E card form factor for PCI or PCI-E bus
4 Pin USB header for desktop PC motherboard
One 4 Pin 5/12V power connector for PC power supply connector (Only
5V is applied)

4 FXO ports for PBX‟s internal extension lines
One red power LED, one reset button and 4 green LEDs for 4 FXO ports
status
Support Skype v8.30.0.50
Support Windows 10、8 or 7
1.3 Main Features
Employees out of office can call back office via landline or mobile and then
make Skype/SkypeOut™to customers (like Skype To Go Service)
Employees out of office can call back office via Skype to reduce high
mobile fee or international roaming fee. Support sending Skype
message for DTMF dialing before calling or during IVR after the call
in progress to resolve Skype’s failure of sending DTMF or lack of
Skype dial pad during Skype to Skype calls. Please refer FAQ 13.
Most suitable for free company intranet or B2C/ B2B communication and
800 service call
Make Skype calls through office extension phones, no need of
microphones, speakers and Skype for every employee‟s PC
One PCI-E card supports four independent Skype calls and up to 16
Skype lines are supported at one PC
Three kinds of call out control methods
One unique corporate Skype account/SkypeIn™number for call in
Support Speed Dial (up to 20 digits) or SkypeOut calls
Support Speed dial for Skype or SkypeOut call with extension number
Support DID (Direct Inward Dial):After DID function is integrated with
Skype Button or SkypeIn service, Skype or SkypeIn incoming calls can be
forwarded directly to assigned office extensions for customer support
without accessing company PBX IVR
DOD (Direct Outward Dial):With the DOD feature, employees can just dial
an extension number to reach foreign factory or remote employees
Support Skype call in for Skype/SkypeOut call out. Allowed Skype
accounts can call in Skype gateway account and then make
Skype/SkypeOut calls through Skype chat (Not support Skype 8.30.0.50
now)
Support Skype program fair usage policy
“Audio recovery”button to resolve one call party can‟t hear the other‟s
voice

System default doesn‟t allow Skype file transfer and set not to be Skype‟s
super node
Cheese Button: Need to find your colleague? Dial colleague‟s speed dial
first. If the Skype voice quality is bad or the call is no answered, then press
“#” + one number key (Cheese Button) before hanging up to dial
colleague‟s alternative connections. Easy to reach contacts (Not support
Skype 8.30.0.50 now)
Support international busy tone
Ease of use and user friendly interface and web management
Support CDR (Call Detail Record) for view and back up
Support public and private phonebook
Support phonebook and user information back up and import
Allow admin/every user to export personal Skype contacts into the
public/private phonebook via web interface (IE, Internet Explorer)
System utilization and occupied line statistics for each port
Management messages like HW/SW error, Skype、SkypeOut credit status
and call connection status via Skype message or Skype SMS
Default speed dial number “999999” for free Skype testing account
Echo123 to test whether SkyGWO is functional properly or not
Default speed dial number “999998”to record company welcome IVR
Auto-allow Skype contact authorize inquiry
Allow all system‟s Skype accounts to send out contact authorize request
for Skype contacts in public and private phonebook to increase successful
Skype dialing rate
Prevent denial of service attack
Support SkypeOut call limit time frame and Black/White list
Support e-mail or mobile phone number registered Skype accounts as
Skype gateway login accounts and contacts in public or private
phonebook
Support popular PBXs
<Note> Incoming Skype calls (or SkypeIn calls) might pick up landline and
make a PSTN call although the default gateway application is allow
Skype call in for an extension. If admin doesn‟t want such application,
PBX setting on the SkyGWO connected extension lines needs to be
carefully checked.

1.4 Minimum System Requirements
One computer running at 3 GHz or quicker, 2GB RAM with a USB port
and a CD-ROM drive
Microsoft Windows 10、8 or 7
250MB Free Hard Disk Space at least
Skype version 8.30.0.50
512 kbps (4 ports) upstream and downstream Internet connection (ADSL,
Cable Modem…)
Four available PBX internal extension lines with hunt group function or
four telecom carrier landlines supporting hunt group.

2. SkyGWO Application and
Installation Procedure
Diagram
This section will guide user how to use SkyGWO and illustrate installation
procedures.
2.1 SkyGWO Application
SkyGWO can integrate with enterprise PBX system as application A. Or
SkyGWO can be a device for SOHO as application B.
【Application A】Connect SkyGWO with PBX: User can connect 4 FXO ports
of SkyGWO to PBX extension lines.
【Application B】Connect SkyGWO with landlines: Connect 4 FXO ports of
SkyGWO with 4 telecom carrier lines.

2.2 Before Proceed
Before starting to install SkyGWO, please pay attention to following items:
1. Make sure to install SkyGWO under Windows 10、8 or 7
2. Make sure SkyGWO server PC has a dedicated broadband (at least 512
kbps upstream and downstream) to ensure Skype voice quality
3. Make sure the login OS user has administrator privileges for installing
SkyGWO software
Note：1. For later content in this manual, we name the PC installed with
SkyGWO as SkyGWO server PC.
2. We suggest there are less application programs installed on the
SkyGWO server PC except applications like Anti-virus and Skype to
ensure SkyGWO working well.
2.3 SkyGWO Installation Procedure
Diagram
Below is SkyGWO installation flow diagram.