Remote cam plus 2M-C3W User manual

Please read this manual thoroughly before use, and keep it handy for future reference.
Network Flat Dome Camera
2M-C3W
INSTRUCTION MANUAL

2
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PROCUCT TO
RAIN OR MOISTURE. DO NOT INSERTANY METALLIC OBJECT THROUGH THE VENTILATION
GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.
CAUTION
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user
to the presence of uninsulated "dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.
PRECAUTIONS
Safety -------------------------------------- Installation -------------------------------
Should any liquid or solid object fall into the cabinet,
unplug the unit and have it checked by the qualified
personnel before operating it any further.
Unplug the unit from the wall outlet if it is not going to
be used for several days or more. To disconnect the
cord, pull it out by the plug. Never pull the cord itself.
Allow adequate air circulation to prevent internal heat
build-up. Do not place the unit on surfaces (rugs,
blankets, etc.) or near materials (curtains, draperies)
that may block the ventilation holes.
Height and vertical linearity controls located at the rear
panel are for special adjustments by qualified
personnel only.
Do not install the unit in an extremely hot or humid
place or in a place subject to excessive dust,
mechanical vibration.
The unit is not designed to be waterproof.
Exposure to rain or water may damage the unit.
Cleaning ---------------------------------
Clean the unit with a slightly damp soft cloth.
Use a mild household detergent. Never use strong
solvents such as thinner or benzene as they might
damage the finish of the unit.
Retain the original carton and packing materials for
safe transport of this unit in the future.

3
FCC COMPLIANCE STATEMENT
FCC INFORMATION:THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE
LIMITS FOR A CLASS B DIGITAL DEVICE, PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS
ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE IN A
RESIDENTIAL INSTALLATION. THIS EQUIPMENT GENERATES, USES AND CAN RADIATE RADIO
FREQUENCY ENERGY AND, IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE
INSTRUCTIONS, MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS. HOWEVER,
THERE IS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN APARTICULAR INSTALLATION.
IF THIS EQUIPMENT DOES CAUSE HARMFUL INTERFERENCE TO RADIO OR TELEVISOION
RECEPTION, WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFF AND ON, THE USER IS
ENCOURAGED TO TRY TO CORRECT THE INTERFERENCE BY ONE OR MORE OF THE FOLLOWING
MEASURES:
-- REORIENT OR RELOCATE THE RECEIVINGANTENNA.
-- INCREASE THE SEPARATION BETWEEN THE EQUIPMENTAND RECEIVER.
-- CONNECT THE EQUIPMENT INTO AND OUTLET ON A CIRCUIT DIFFERENT FROM THAT TO WHICH
THE RECEIVER IS CONNECTED.
-- CONSULT THE DEALER OR AND EXPERIENCED RADIO/TV TECHNICIAN FOR HELP
CAUTION:CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY
RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER'S AUTHORITY TO OPERATE THE
EQUIPMENT.
THIS CLASS B DIGITALAPPARATUS COMPLIES WITH CANADIAN ICES-003.
CET APPAREIL NUMÉRIQUE DE LA CLASSE B EST CONFORME À LA NORME NMB-003 DU CANADA.
TO COMPLY WITH RF EXPOSURE COMPLIANCE REQUIREMENTS, THE ANTENNA USED FOR THIS
TRANSMITTER MUST BE INSTALLED TO PROVIDE A SEPARATION DISTANCE OF AT LEAST 20cm
(7.9in) FROM ALL PERSONS AND MUST NOT BE CO-LOCATED OR OPERATING IN CONJUNCTION
WITH ANY OTHER ANTENNA OR TRANSMITTER.

4
THIS DIGITAL EQUIPMENT FULFILLS THE REQUIREMENTS FOR RF EMISSION ACCORDING TO THE
CLASS B LIMIT OF EN 55022.
THIS PRODUCT FULFILLS THE REQUIREMENTS FOR IMMUNITY ACCORDING TO EN 55024 OFFICE
AND COMMERCIAL ENVIRONMENTS.
HEREBY, REMOTECAMPLUS DECLARES THAT THIS PRODUCT IS IN COMPLIANCE WITH THE
ESSENTIAL REQUIREMENTS AND OTHER RELEVANT PROVISIONS OF DIRECTIVE 1999/5/EC.
A COPY OF THE ORIGINAL DECLARATION OF CONFORMITY MAY BE OBTAINED FROM
REMOTECAMPLUS. [email protected]OM
TO COMPLY WITH RF EXPOSURE COMPLIANCE REQUIREMENTS, THE ANTENNA USED FOR THIS
TRANSMITTER MUST BE INSTALLED TO PROVIDE A SEPARATION DISTANCE OF AT LEAST 20cm
(7.9in) FROM ALL PERSONS AND MUST NOT BE CO-LOCATED OR OPERATING IN CONJUNCTION
WITH ANY OTHER ANTENNA OR TRANSMITTER.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

5
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified
by the manufacturer, or sold with the apparatus. When a cart is
used, use caution when moving the cart/apparatus combination
to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused
for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, liquid has been
moisture, does not operate normally, or has been dropped.
15. CAUTION –THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED
SERVICE PERSONNEL ONLY. TO REDUCE THE RISK OF ELECTRIC SHOCK DO
NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE
OPERATING INSTRUCTIONS UNLESS YOU QRE QUALIFIED TO DO SO.
16. Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed Class 2
power source only.
17. ITE is to be connected only to PoE networks without routing to the outside plant.

6
Contents
1. Description ------------------------------------------------------------------7
1.1 Components - ------------------------------------------------------------------------------------------ 7
1.2 Key Features - ------------------------------------------------------------------------------------------ 8
1.3 Layout ---- ------------------------------------------------------------------------------------------ 9
2. Installation ----------------------------------------------------------------- 10
2.1 Camera Installation ---- ------------------------------------------------------------------------------- 10
2.2 Network Connection and IP Assignment ---------------------------------------------------------- 12
3. Operation -------------------------------------------------------------------- 13
3.1 Access from a browser -------------------------------------------------------------------------------- 13
3.2 Access from the internet ------------------------------------------------------------------------------ 14
3.3 Setting the admin password over a secure connection ------------------------------------------- 14
3.4 Mobile App ---- ----------------------------------------------------------------------------------------- 14
3.5 2M-C3W Setup------------------------------------------------------------------------------------------ 15
3.5.1 Basic Configuration ---------------------------------------------------------------------------- 15
1) Users------------------------------------------------------------------------------------------ 16
2) Network -------------------------------------------------------------------------------------- 17
3) Video & Image ------------------------------------------------------------------------------ 18
4) Date & Time --------------------------------------------------------------------------------- 20
3.5.2 Live View ---------------------------------------------------------------------------------------- 21
3.5.3 Video & Image -----------------------------------------------------------------------------------22
3.5.3 Event -----------------------------------------------------------------------------------------------26
1) Event-In -------------------------------------------------------------------------------------- 28
2) Event-Out ------------------------------------------------------------------------------------ 34
3) Event Map------------------------------------------------------------------------------------ 38
3.5.4 System ------------------------------------------------------------------------------------------ 39
1) Information ---------------------------------------------------------------------------------- 39
2) Security----------------------------------------------------------------------------------- 40
3) Date & Time --------------------------------------------------------------------------------- 43
4) Network ---------------------------------------------------------------------------------- 44
5) Language------------------------------------------------------------------------------------- 51
6) Maintenance --------------------------------------------------------------------------------- 52
7) Support --------------------------------------------------------------------------------------- 47
3.5.5 About ------------------------------------------------------------------------------------------ 55
3.6 Playback----------------------------------------------------------------------------------------------------56
3.7 Help ------------------------------------------------------------------------------------------------------ 58
3.8 Resetting to the factory default settings ------------------------------------------------------------- 59
4. Appendix -------------------------------------------------------------------- 60
4.1 Troubleshooting ----------------------------------------------------------------------------------------- 60
4.2 Alarm Connection---------------------------------------------------------------------------------------- 61
4.3 Preventive Maintenance -------------------------------------------------------------------------------- 61
4.4 Product Specification------------------------------------------------------------------------------------ 62

7
1. Description
The 2M-C3W supports the network service for a sensor image with progressive scan, which can be
monitored on a real-time screen regardless of distances and locations. By using its dedicated program,
many users are able to have an access to the 2M-C3W at once or a single user can monitor various
2M-C3Ws at the same time. It also enables users to play, store and retrieve a monitoring image by
using a PC. All the settings and real-time monitoring screens are also provided through an access to
the web.
The 2M-C3W is fully featured for security surveillance and remote monitoring needs. It is based on the
DSP compression chip, and makes it available on the network as real-time, full frame rate Motion JPEG
and H.264 (or MPEG-4) video streams.
1.1 Components
The system comes with the following components:
Mini Camera Installation CD Installation Guide
Accessory Kit Template sheet Alarm Cable
Notes:
1. Check your package to make sure that you received the complete system, including all
components shown above.
2. Adapter for DC 12V is not supplied.

8
1.2 Key Features
• Brilliant video quality
The 2M-C3W offers the highly efficient H.264 video compression, which drastically reduces
bandwidth and storage requirements without compromising image quality. Motion JPEG is also
supported for increased flexibility.
•Triple streams
The 2M-C3W can deliver triple video streams simultaneously at full frame rate in all resolutions
up to 1920 x 1080 using Motion JPEG and H.264 (or MPEG-4). This means that several video
streams can be configured with different compression formats, resolutions and frame rates for
different needs.
• Image setting adjustment
The 2M-C3W also enables users to adjust image settings such as contrast, brightness and
saturation to improve images before encoding takes place.
•Micro-SD Recording support
The 2M-C3W also supports a micro-SD memory slot for local recording with removable
storage.
• Improved Security
The 2M-C3W logs all user access, and lists currently connected users. Also, its full frame rate
video can be provided over HTTPS.
•Megapixel Resolution
Max 15fps @1920x1080
•PoE
This 2M-C3W can be powered through PoE, which simplifies installation since only one cable is
needed for carrying power, as well as video controls.
• ONVIF
This is a global interface standard that makes it easier for end users, integrators, consultants,
and manufacturers to take advantage of the possibilities offered by network video technology.
ONVIF enables interoperability between different vendor products, increased flexibility, reduced
cost, and future-proof systems.

9
1.3 Layout
Camera Dimension
See the diagrams below for the exact dimension
Dimensions Unit: mm
NO
Name
Description
1
Alarm Cable
Yellow : Alarm input, Black : GND, Blue : Alarm output
2
Power Cable
Cable for Power source (DC 12V)
3
Ethernet Cable
Cable for Ethernet (POE)

10
2. Installation
2.1 Camera Installation
Carefully remove the contents from the box, and verity that nothing was damaged in shipment.
1) Make screw holes for camera on the ceiling with Template Sheet
2) Disassemble a camera by Camera Cover
3) Fix the camera set using Anchors (2x) and Screws (2x) to the ceiling.
4) Assemble Camera Cover to Dome Camera. Turn Camera Cover clockwise to complete installation
Lock clockwise

11
• Connecting to the RJ-45
Connect a standard RJ-45 cable to the network port of the 2M-C3W. Generally a cross-over cable
is used for directly connection to PC, while a direct cable is used for connection to a router.
Micro SD memory slot
Insert the Micro SD memory card (Class 6 or avove).
• Connecting the Power
Connect the DC 12V power adaptor to the camera.
• Connecting the Wireless using WPS button
The camera supports the wireless function.
Follow steps for a proper operation.
1. Make sure your ROUTER (Access Point) and Operating System support WPS (Wi-Fi Protected
Setup) functions. WPS enables easy setup with compatible routers.
2. Press the WPS button on the camera for more 2 seconds. You can then see the Status LED is
blinking.
3. Press and hold down the WPS button on your router (some router will have a virtual button on
their management software instead). Refer to your router's documentation for details using its
WPS functions
When WPS configuration is done, wireless connectivity will be established and the security
encryption, such as WEP or WPA-PSK, will be synchronized with the router.
As for IP setting, the camera's use of DHCP or static IP is determined by your configuration on the
1M-C2W via the web- based configuration of firmware. The camera's default is DHCP.
Notes:
1. WPS may not work if your router is configured with a "hidden" SSID.
2. If any WPS-enabled router is not detected, the camera will search routers for 60 seconds after
pressing the WPS button, and if the camera still cannot detect the router after 1 minute, the
wireless setup will be cancelled.
3. If a camera is assigned with a fixed IP outside the router's network segment, wireless setup will
fail.

12
2.2 Network Connection and IP assignment
The 2M-C3W supports the operation through the network. When a camera is first connected to the
network it has no IP address. So, it is necessary to allocate an IP address to the device with the
“Smart Manager” utility on the CD.
1. Connect the 2M-C3W / device to the network and power up.
2. Start SmartManager utility (Start>All programs>SmartManager>SmartManager), the main
window will be displayed, after a short while any network devices connected to the network will
be displayed in the list.
3. Select the camera on the list and click right button of the mouse. You can see the pop-up menu
below.
4. Select Assign IP. You can see a Assign IP window. Enter the required IP address.
Note: For more information, refer to the Smart Manger User’s Manual.

13
3. Operation
1M-C2W supports Windows and Mac operating systems. The recommended browsers are Internet
Explorer, Safari, Firefox, Opera and Google Chrome with Windows.
NOTE:To stream Live and Playback in Browser, set your browser to allow Adobe Flash.
3.1 RemoteCamPlus Activation
1. Start a Browser.
2. Go to http://www.remotecamplus.com
3. Create User ID / Password
4. Login
3.2 Access from a Browser
1. After Login, WebViewer will display your registered Cameras and NVRs.
2. 1M-C2W Camera’sLive View page appears in your browser. 1M-C2W provides several
images and video stream formats. Your requirements and the properties of your network will
determine the type you use. The Live View page provides access to H.264, MPEG-4 and
Motion JPEG video streams, and to the list of available video streams.

14
3.4 Mobile APP (Android and iOS)
1. Start Mobile App
2. Type User ID / Password

15
3.5 2M-C3W Setup
This section describes how to configure the 2M-C3W, and is intended for product Administrators, who
have unrestricted access to all the Setup tools; and Operators, who have access to the settings for
Basic, Live View, Video & Image and System Configuration.
You can configure the 2M-C3W by clicking Setup in the top right-hand corner of the Live View page.
Click on this page to access the online help that explains the setup tools
When accessing the 2M-C3W for the first time, the
“Admin Password” dialog appears. Enter your admin
name and password, set by the administrator.
Note: If the password is lost, the 2M-C3W must be
reset to the factory default settings. See “3.8 Resetting
to the Factory Default Settings”.
3.5.1 Basic Configuration
You can see the device information in this information page.

16
1) Users
User access control is enabled by default. An administrator can set up other users, by giving these
user names and passwords. It is also possible to allow anonymous viewer login, which means that
anybody may access the Live View page, as described below:
The user list displays the authorized users and user groups (levels):
User Group
Authority
Guest
Provides the lowest level of access, which only allows access to the
Live View page.
Operator
An operator can view the Live View page, create and modify
events, and adjust certain other settings. Operators have no access
to System Options.
Administrator
An administrator has unrestricted access to the Setup tools and can
determine the registration of all other users.
Enable anonymous viewer login: Check the box to use the webcasting features. Refer to
“3.5.2 Video & Image” for more details.

17
2) Network
The 2M-C3W supports both IP version 4 and IP version 6. Both versions may be enabled
simultaneously, and at least one version must always be enabled. When using IPv4, the IP address for
the 2M-C3W can be set automatically via DHCP, or a static IP address can be set manually. If IPv6 is
enabled, the 2M-C3W receive an IP address according to the configuration in the network router.
There is also the option of using the Internet Dynamic DNS Service. For more information on setting
the Network, please see Setup> System>Security>Network.
• Obtain IP address via DHCP - Dynamic Host Configuration Protocol (DHCP) is a protocol
that lets network administrators centrally manage and automate the assignment of IP
addresses on a network. DHCP is enabled by default. Although a DHCP server is mostly
used to set an IP address dynamically, it is also possible to use it to set a static, known IP
address for a particular MAC address.
• Use the following IP address - To use a static IP address for the 2M-C3W,
check the radio button and then make the following settings:
- IP address - Specify a unique IP address for your 2M-C3W.
- Subnet mask - Specify the mask for the subnet the 2M-C3W is located on.
- Default router - Specify the IP address of the default router (gateway) used for
connecting devices attached to different networks and network segments.
Notes:
1. DHCP should only be enabled if using dynamic IP address notification, or if your DHCP server can
update a DNS server, which then allows you to access the 2M-C3W by name (host name). If
DHCP is enabled and you cannot access the unit, you may have to reset it to the factory default
settings and then perform the installation again.
2. The ARP/Ping service is automatically disabled two minutes after the unit is started, or
as soon as an IP address is set.
3. Pinging the unit is still possible when this service is disabled.

18
3) Video & Image
• Stream1 Setting
- Codec:
The codec settings are separated into MPEG4 and H.264.
H.264 is also known as MPEG-4 Part 10. This is the new generation compression standard for digital
video. This function offers higher video resolution than Motion JPEG or MPEG-4 at the same bit rate and
bandwidth, or the same quality video at a lower bit rate.
- Profile:
There are 4 pre-programmed stream profiles available for quick set-up.
Choose the form of video encoding you wish to use from the drop-down list:
*H.264 HP(High Profile): The primary profile for broadcast and disc storage applications,
particularly for high-definition television applications (for example, this is the profile
adopted by the Blu-ray Disc storage format and the DVB HDTV broadcast service).
* H.264 MP(Main Profile):
Primarily for low-cost applications that requires additional error robustness, this profile is
used rarely in videoconferencing and mobile applications, it does add additional error
resilience tools to the Constrained Baseline Profile. The importance of this profile is fading
after the Constrained Baseline Profile has been defined.
* H.264 BP(Baseline Profile):

19
Originally intended as the mainstream consumer profile for broadcast and storage
applications, the importance of this profile faded when the High profile was developed for
those applications.
* MPEG4 SP(Simple Profile):
Mostly aimed for use in situations where low bit rate and low resolution are mandated by
other conditions of the applications, like network bandwidth, device size etc.
- Resolution:
It enables users to determine a basic screen size when having an access through the Web
Browser or PC program. The screen size control comes in seven modes like 1920x1080,
1280x720, 640x480, 352x240, and 320x240. Users can reset the selected screen size
anytime while monitoring the screen on a real-time basis.
- Bitrate control:
Limiting the maximum bit rate helps control the bandwidth used by the H.264 or MPEG-4
video stream. Leaving the Maximum bit rate as 5000kbps maintains consistently good image
quality but increases bandwidth usage when there is more activity in the image. Limiting the
bit rate to a defined value prevents excessive bandwidth usage, but images are lost when
the limit is exceeded.
Note that the maximum bit rate can be used for both variable and constant bit rates.
The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts
the bit rate according to the image complexity, using up bandwidth for increased activity in
the image, and less for lower activity in the monitored area.
CBR allows you to set a fixed target bitrate that consumes a predictable amount of
bandwidth. As the bit rate would usually need to increase for increased image activity, but in
this case cannot, the frame rate and image quality are affected negatively. To partly
compensate for this, it is possible to prioritize either the frame rate or the image quality
whenever the bit rate needs to be increased. Not setting a priority means the frame rate and
image quality are equally affected.
- Frame rate:
Upon the real-time play, users should select a frame refresh rate per second. If the rate is
high, the image will become smooth. On the other hand, if the rate is low, the image will not
be natural but it can reduce a network load.
- GOP size:
Select the GOP (Group of Picture) size. If users want to have a high quality of fast image
one by one, please decrease the value. For the purpose of general monitoring, please do not
change a basic value. Such act may cause a problem to the system performance. For the
details of GOP setting, please contact the service center.
• Stream2 Setting
Sometimes the image size is large due to low light or complex scenery. Adjusting the frame rate
and quality helps to control the bandwidth and storage used by the Motion JPEG video stream in
these situations. Limiting the frame rate and quality optimizes bandwidth and storage usage, but
may give poor image quality. To prevent increased bandwidth and storage usage, the Resolution,
Frame rate, and Frame Quality should be set to an optimal value.
- JPEG resolution: Same as the Stream1 Setting.

20
- JPEG frame rate: Same as the Stream1 Setting.
- JPEG quality:
Select the picture quality. If users want to have a high quality of fast image one by one,
please decrease the value. For the purpose of general monitoring, please do not change a
basic value. Such act may cause a problem to the system performance.
• Stream3 Setting
Same as the Stream1 Setting. Click the checkbox to activate the 3rd stream.
When satisfied with the settings, click Save, or click Reset to revert to previously saved settings.
4) Date & Time
•Current Server Time
It displays the current date and time (24h clock). The time can be displayed in 12h clock format
in the overlay (see below).
• New Server Time
Select your time zone from the drop-down list. If you want the server clock to automatically
adjust for daylight savings time, select the “Automatically adjustment for daylight saving time
changes”.
From the Time Mode section, select the preferred method to use for setting the time:
- Synchronize with computer time: sets the time from the clock on your computer.