REMOVU R1+ Installation guide

TECHNICAL TRAINING MANUAL
Version 1.1
REMOVU R1+
*This manual was made for firmware version 1.2.1
<Contents>
1. Product Information
1.1 Introduction
1.2 Specifications`
2. FAQ
3. Troubleshooting
3.1 Connecting the R1+ to a GoPro Camera
3.2 Commonly Seen Issues
3.3 R1 Related Issues
4. Remarks

1. Product Information
1.1 Introduction
The REMOVU R1+ is a waterproof remote controller with a live playback video feed
designed to work with GoPro cameras. Record, stop, play, or even change your GoPro settings and
modes all on one device. The REMOVU R1+ perfectly controls all GoPro functions wirelessly with
ease. You can control your GoPro camera, turn it off, and live preview the video wirelessly.
1.2 Specifications
- Compatibility: Hero3, 3+, Hero4, Hero4 Session, Hero5 Black
- Working Distance: 0m ~ 70m (Max)
- Operating Time: About 3 hours of continuous video streaming
- Controls your GoPro camera: modes, settings, turn off
- Livestream the video from your GoPro Camera
- Built-in Rechargeable Li-polymer Battery 1,050mA

2. FAQ
Q: What is the working distance between the R1+ and the GoPro camera?
A: The max range is 50m~70m, but we recommend using it within 10m to achieve a better
connection.
Q: Is the R1+ compatible with the GoPro Hero5 Session?
A: The R1+ is NOT compatible with the GoPro Hero5 Session yet, and we currently do not
have the implementation scheduled.
Q: Why doesn’t the R1/R1+ live stream while recording for some of the resolutions and frame
rates?
A: The live video feed is controlled by the GoPro camera. GoPro does not support live
streaming while recording for some of the high resolutions/frame rates, for example, 4K at
30FPS. Please refer to the chart below.
R1+ Live Stream Compatibility Chart
Hero4 Black
Setting
Live View
Setting
Live View
4K / 30 / WIDE
OK
1080 / 48 / W
OK
4K / 24 / WIDE
OK
1080 / 30 / W
OK
4K Super / 24 / W
OK
1080 / 24 / W
OK
2.7K / 60 / W
No
1080 Super / 80 / W
No
2.7K / 48 / W
OK
1080 Super / 60 / W
OK
2.7K / 30 / W
OK
1080 Super / 48 / W
OK
2.7K / 24 / W
OK
1080 Super / 30 / W
OK
2.7K Super / 30 / W
OK
1080 Super / 24 / W
OK
2.7K 4:3 / 30 / W
OK
960 / 120 / W
No
1440 / 80 / W
No
960 / 60 / W
OK

1440 / 60 / W
OK
720 / 240 / N
No
1440 / 48 / W
OK
720 / 120 / W
No
1440 / 30 / W
OK
720 / 60 / W
OK
1440 / 24 / W
OK
720 / 30 / W
OK
1080 / 120 / W
No
720 Super / 120 / W
No
1080 / 90 / W
No
720 Super / 60 / W
OK
1080 / 60 / W
OK
WVGA / 240 / W
No
Hero4 Silver
Setting
Wi-Fi
Live-View
&
Playback
Setting
Wi-Fi
Live-View
&
Playback
4K / 15 / WIDE
OK
1080 Super / 48 / W
OK
2.7K / 30 / W
No
1080 Super / 30 / W
OK
2.7K / 24 / W
OK
1080 Super / 24 / W
OK
1440 / 48 / W
OK
960 / 100 / W
No
1440 / 30 / W
OK
960 / 60 / W
OK
1440 / 24 / W
OK
720 / 120 / W
No
1080 / 60 / W
OK
720 / 60 / W
OK
1080 / 48 / W
OK
720 / 30 / W
OK
1080 / 30 / W
OK
720 Super / 100 / W
No
1080 / 24 / W
OK
720 Super / 60 / W
OK
1080 Super / 60 / W
OK
WVGA / 240 / W
No
Hero3+ Black/Silver
Setting
Live View
Setting
Live View
4K 17:9 / 12 / WIDE
No
1080 / 30 / WIDE
OK
4K / 15 / WIDE
No
1080 / 30 / MEDIUM
OK
2.7K 17:9 / 24 / WIDE
No
1080 / 30 / NARROW
OK
2.7K / 24 / MEDIUM
No
1080 / 24 / WIDE
OK
2.7K / 30 / WIDE
No
1080 / 24 / MEDIUM
OK
2.7K / 30 / MEDIUM
No
1080 / 24 / NARROW
OK
1440 / 48 / WIDE
No
960 / 48 / WIDE
OK
1440 / 30 / WIDE
OK
960 / 60 / WIDE
OK
1440 / 24 / WIDE
OK
960 / 100 / WIDE
No
1080S / 60 / WIDE
No
720S / 100 / WIDE
No
1080S / 48 / WIDE
No
720S / 60 / WIDE
OK

1080S / 30 / WIDE
OK
720S / 48 / WIDE
OK
1080 / 60 / WIDE
OK
720 / 120 / WIDE
No
1080 / 60 / MEDIUM
OK
720 / 120 / NARROW
No
1080 / 60 / NARROW
OK
720 / 60 / WIDE
OK
1080 / 48 / WIDE
OK
720 / 60 / MEDIUM
OK
1080 / 48 / MEDIUM
OK
720 / 60 / NARROW
OK
1080 / 48 / NARROW
OK
WVGA / 240 / WIDE
No
Hero3 Black, Silver,
White
Setting
Live View
Setting
Live View
4K 17:9 / 12 / WIDE
No
1080 / 30 / WIDE
OK
4K / 15 / WIDE
No
1080 / 30 / MEDIUM
OK
2.7K 17:9 / 24 / WIDE
No
1080 / 30 / NARROW
OK
2.7K / 30 / WIDE
No
1080 / 24 / WIDE
OK
1440 / 48 / WIDE
No
1080 / 24 / MEDIUM
OK
1440 / 30 / WIDE
OK
1080 / 24 / NARROW
OK
1440 / 24 / WIDE
OK
960 / 48 / WIDE
OK
1080 / 60 / WIDE
OK
960 / 100 / WIDE
No
1080 / 60 / MEDIUM
OK
720 / 120 / WIDE
No
1080 / 60 / NARROW
OK
720 / 120 / NARROW
No
1080 / 48 / WIDE
OK
720 / 60 / WIDE
OK
1080 / 48 / MEDIUM
OK
720 / 60 / NARROW
OK
1080 / 48 / NARROW
OK
WVGA / 240 / WIDE
No
Q: How long can the R1+ stay underwater?
A: The R1+ has a waterproof rating of IPX7, it can stay underwater up to 1 meter depth,
for 30 minutes, but the R1 is rainproof only.
Please DO NOT submerge the R1 underwater.
Q: Can the R1/R1+ be used while charging?
A: Yes, you can use the R1/R1+ while it is being charged from an external power source
by plugging in a charger to the USB port on the R1/R1+.

Q: What is the reset button used for?
A: The reset button located near the USB can be used in the rare case that the R1+ stops
functioning (i.e. screen freezes). To use the reset button, press and hold for 3 seconds
using a sharp object.
Q: Is the R1+ compatible with the Sony Action Camera, or other cameras not made by GoPro?
A: The R1+ is only compatible with GoPro cameras and we currently do not have plans to
implement other cameras to the R1+.
Q: My R1+ indicates it is charging but it won’t turn on.
A: This occurs when there is an issue with the R1+ battery.
Please tell the user to contact us at suppo[email protected] for repairs, after assessing what
caused the battery to go faulty, there may or may not be a repair fee.
Q: How long does the R1+ operate for?
A: The R1+ can continue to provide a live stream to your GoPro camera for about 3 hours.
Q: How do I change modes on my GoPro camera with the R1+?
A: You can change modes by pressing the “M” button (power button) while the R1+ is
connected to your GoPro camera.
Q: How do I start filming or take a picture on my GoPro camera using the R1+?
A: While the R1+ is connected to your GoPro camera, press the record button (red dot) to
start filming or take a picture.

3. Troubleshooting
3.1 Connecting the R1+ to a GoPro Camera
To connect the R1+ to a GoPro camera,
First, connect the GoPro camera to your GoPro Capture App.
(HERO5 Users please make sure both Wi-Fi and Bluetooth are enabled before
pairing with HERO5 Black using GOPRO Capture APP)
After connecting your GoPro camera to the APP, you can select your own
password.
Then, connect your R1+ to your GoPro camera with the SSID/Password
(HERO5 Users SHOULD use the SSID/Password found on your camera to log in.)
3.2 Commonly Seen Issues
a. R1+ not connecting to Hero5 (Black)
There are 2 possible causes for this issue.
1. R1+ shows GoPro SSID but it cannot connect to GoPro.
According to our customer service experience, many cases are due to
incorrectly connecting the R1+ to the camera. Please check first if their
GoPro camera connects to their smartphone application correctly. If the R1+
cannot connect to GoPro while their smartphone has no issues connecting
to the R1+, the R1+ needs to be replaced with a new one.

2. The GoPro SSID is not listed at all on the R1+.
The R1+ connects to GoPro cameras by connecting to its MAC Address. We
recently found that some Hero5 Black units use a MAC address not listed in
our R1+ source code. We have included all remaining MAC addresses in our
new 1.2.1 firmware, so you should have no issues connecting after updating
firmware.
b. While updating the R1+ firmware to version 1.1.0, It shows this
screen.
- This is caused by only adding 1 of the 2 .bin file required to perform the 1.1.0
update (BOTH r1_110.bin and r1+_110.bin MUST be placed into the R1+
folder separately)
- Also, please be advised, when updating the R1/R1+ firmware, after you copy &
paste the firmware update file to the R1/R1+ folder, you must disconnect the
R1/R1+ from your computer before rebooting it or you may run into an error.
Please keep this in mind, and advise it to your customers if the situation arises.
c. My R1+ and Hero5 are paired, but they are not connected
automatically after rebooting.
- Make sure both Wi-Fi and Bluetooth are enabled, pair with Hero5 Black using
GoPro Capture APP, and connect with your R1+ using the ID/PASSWORD
shown on your Hero5 Black.

d. My R1+ shows “PREVIEW NOT SUPPORTED” when I connected with my
HERO5.
- Streaming a high frame in a wireless environment will cause the video to be
severed. The GoPro Capture App also does not seem to support streaming
high frames in a wireless environment due to hanging issues.
3.3 R1 Related Issues
a. While trying to update my R1 firmware to version 1.7.0, it says
“Firmware update failed”
- This is usually caused by a corrupted update file. Please tell the user to
download the file again from our website or send it to him directly. If the
problem persists, tell them to contact us at [e-mail] or submit a
ticket at https://www.removu.com/inquiry-form-asia-oceania/.
3.4 Updating Firmware
To Update the firmware on the R1+:
Step1. Download the appropriate firmware update file from
https://www.removu.com/r1-plus_firmware/
If you are currently running firmware version 1.1.0, please download Version 1.2.1.

If you are running a version that is LOWER than 1.1.0 (i.e. 1.0.5) you MUST update
your R1+ to version 1.1.0 BEFORE updating to version 1.2.1.
Step2. In the r1+_110.zip file you will notice there are 2 different files, after extracting
both of them, you MUST put BOTH of the files into the R1+ storage folder.
Like so:
Step3. Please make sure to disconnect your R1+ from your computer BEFORE
rebooting the R1+.
If you reboot the R1+ while it is still connected to your computer, you may run into
errors during the firmware update process.
Please follow the same process when updating to firmware version 1.2.1.

Remarks
This training manual MUST be read to achieve a better understanding of our product.
We will only send a formal notice to our distributors for major changes, disclaimers, and
other important information about our products. Regarding all minor issues, we advise our
distributors to monitor our social media profiles.
Facebook @REMOVUGlobal
Twitter @REMOVUGlobal
If you have related inquiries or require more training information that is not listed here,
please contact us at [e-mail] or [e-mail].