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Guidelines for after-sales service Camargue®en Algarve®
I. Introduction
The Renson consumer guarantee describes the terms and conditions that Camargue®and Algarve®must conform to and what consumers may
expect from the system. Nevertheless, there are situations where it is not entirely clear if a certain phenomenon may be considered normal. This
document was created as a guide for the installer to mitigate the chance of any arguments arising.
II. Water infiltration
When closed, the blades of Algarve and Camargue protect the terrace underneath from the rain. However, because Algarve and Camargue are
not thermally closed systems, a 100% waterproof construction cannot be guaranteed. That is why the user guarantee describes the impermeability
as follows:
• The bladed roof of the Algarve®/Camargue®is waterproof.
• Condensation may occur on the underside of the blades.
• An Algarve®/Camargue®is an open ‘outdoor’ terrace covering, not to be confused with a thermally closed, water and windproof conserva-
tory. This means furniture, flooring … must be suitable for outdoor use.
• The orientation, location, finishing, model, installation etc. of the Algarve®/Camargue®can have an (unexpected) impact on the impermeability,
as do extreme and exceptional weather conditions.
• Drops may form on the columns and frame. When in doubt about the cause of these drops (which may or may not be inherent to the product),
please contact the installer. They will be able to determine if this is normal.
• Spray from the gutters is minimised by the water diffuser but can never be 100% avoided.
To give the consumer a clear picture of what to expect in terms of the performance of the bladed roof we have provided an overview of situations
where Camargue and Algarve may come into contact with water. We distinguish between normal situations, situations which may be expected,
and situations which are not in line with expectations. There are also recommendations for solutions should the latter situations occur.
