Renson Camargue Instruction Manual

Camargue®and Algarve®
Guidelines for after-sales service

2
Camargue®en Algarve®Guidelines for after-sales service
Table of contents
I. Introduction 3
II. Water infiltration 3
1. General provisions 4
a. Stand-alone 4
c. Fitted to an outside wall (Installation type 2) 4
b. Joined 4
d. Hidden / Integrated (Installation type 3 & 4) 4
2. Algarve®5
3. Camargue®7
III. Problems and solutions regarding water infiltration 10
1. Algarve - old model 10
2. Algarve 2 11
3. Camargue – old model 12
4. Camargue 2 13
IV. Motor failures 14
1. Algarve - old model 14
2. Algarve 2 15
3. Camargue – old model 16
4. Camargue 2 17
V. Visual aspects 18
1. Coating quality 18
2. Inspection of colour and gloss 18
a) Aluminium profiles 18
b) Screens 18
3. Fitting the profiles 19
4. Fitting the blades 19
a) Straightness tolerance 19
b) Flatness tolerance: 19
5. Fixscreen and Crystal windows 20
VI. Maintenance instructions 21
1. Aluminium profiles 21
a. Cleaning instructions 21
b. Cleaning procedure 21
2. Fixscreen 22
3. Loggiawood®and Loggiawood®Privacy 22
VII. Accessories 23
1. Heating 23
2. Speakers 23
3. Remote control and antenna 23
4. Wind sensor, rain sensor and frost function 23

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Guidelines for after-sales service Camargue®en Algarve®
I. Introduction
The Renson consumer guarantee describes the terms and conditions that Camargue®and Algarve®must conform to and what consumers may
expect from the system. Nevertheless, there are situations where it is not entirely clear if a certain phenomenon may be considered normal. This
document was created as a guide for the installer to mitigate the chance of any arguments arising.
II. Water infiltration
When closed, the blades of Algarve and Camargue protect the terrace underneath from the rain. However, because Algarve and Camargue are
not thermally closed systems, a 100% waterproof construction cannot be guaranteed. That is why the user guarantee describes the impermeability
as follows:
• The bladed roof of the Algarve®/Camargue®is waterproof.
• Condensation may occur on the underside of the blades.
• An Algarve®/Camargue®is an open ‘outdoor’ terrace covering, not to be confused with a thermally closed, water and windproof conserva-
tory. This means furniture, flooring … must be suitable for outdoor use.
• The orientation, location, finishing, model, installation etc. of the Algarve®/Camargue®can have an (unexpected) impact on the impermeability,
as do extreme and exceptional weather conditions.
• Drops may form on the columns and frame. When in doubt about the cause of these drops (which may or may not be inherent to the product),
please contact the installer. They will be able to determine if this is normal.
• Spray from the gutters is minimised by the water diffuser but can never be 100% avoided.
To give the consumer a clear picture of what to expect in terms of the performance of the bladed roof we have provided an overview of situations
where Camargue and Algarve may come into contact with water. We distinguish between normal situations, situations which may be expected,
and situations which are not in line with expectations. There are also recommendations for solutions should the latter situations occur.

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Camargue®en Algarve®Guidelines for after-sales service
1. General provisions
Algarve®and Camargue®are fitted with a drainage system that can handle most rain showers. However, in case of extreme showers and espe-
cially if combined with wind, it is possible that the amount of water proves too much for the drainage system. Extreme weather conditions are
therefore not included in the provisions below.
During a shower the stand-alone wall panels of Algarve and Camargue are continuously exposed to water. So it is only normal that the water
should drain off the outside of the frame and columns. Even after a shower some excess water may still flow along the outside profiles
and columns.
The water on the outside may find its way to the underside and inside of the frame and profiles due to forces of adhesion. This too
is considered normal and will stop of its own accord within an hour after the shower.
If the rainwater seeps in between the profiles and if this still persists an hour after the shower has ended, either in the form of drops or a
trickle of water, even after drying off the profiles, we refer to this as water infiltration.
a. Stand-alone
c. Fitted to an outside wall (Installation type 2)
b. Joined
d. Hidden / Integrated (Installation type 3 & 4)
WALL
HIDDEN / INTEGRATED
EXISTING (ROOF)CONSTRUCTION
Exposed to water during a
shower
Water to be expected
Water infiltration during a normal
shower not permitted
Cause: badly assembled or sealed
profiles and connections
Water infiltration during a normal
shower not permitted
Cause: bad connection of the system to
an existing wall or roof by the installer
Condensation on the under-
side of the blades
= Normal situation
Condensation on the under-
side of the top beam
= Normal situation

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Guidelines for after-sales service Camargue®en Algarve®
2. Algarve®
DETAIL A:
Water seeps in between the top frame and the column in the outside corners.
= Normal situation
The connection between the top frame and the column serves as a would-be gutter along which the
water finds the easiest path. Even after the shower there may still be some water seepage along
here.
DETAIL B:
Water seeps along the inside corners between the profiles, into the Algarve.
It is more than a few drops.
= Water infiltration
Cause: Badly sealed gutter
Solution: Seal gutter
A
C
D
B

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Camargue®en Algarve®Guidelines for after-sales service
DETAIL C:
Water seeps in along the profiles of the connecting beam
It is more than a few drops and continues for a while after the shower
= Water infiltration
Cause: : Insufficient sealing between the covering cap and the connecting beams
Solution: Seal connecting surface between the connecting beams
DETAIL D:
Water seeps in between the span beam and fixed blade
It is more than a few drops and continues for a while after the shower
= Water infiltration
Cause: Insufficient sealing between the fixed blade and the span beam
Solution: Seal connecting surface between the fixed blade and the span

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Guidelines for after-sales service Camargue®en Algarve®
3. Camargue®
DETAIL A:
Water seeps in between the top frame and the column on the outside corners
= Normal situation
The connection between the top frame and the column serves as a would-be gutter via which the wa-
ter finds the easiest path. Even after the shower there may still be some water seepage along here.
DETAIL B:
Water seeps in between the top frame and the connecting beam on the outside
= Normal situation
The connection between the top frame and the column serves as a would-be gutter via which the wa-
ter finds the easiest path. Even after the shower there may still be some water seepage along here.
B
A
C
D
E
F
G
H
I
Connecting
beam on
the outside
Gutter on
the inside
Underside
top frame
Stand-alonte
Exterior corner
on the inside
Relocated
column on
the inside
Underside
blade

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Camargue®en Algarve®Guidelines for after-sales service
DETAIL C:
Water seeps in between the top frame and the column on the inside
This still continues an hour after the shower
= Water infiltration
Cause: bad seal between the gutter, the cover profile, and the top frame
Solution: seal cover profile so water can no longer seep through via the gutter
DETAIL D:
Water seeps in between the top frame and the connecting beam on the inside
This still continues an hour after the shower
= Water infiltration
Cause: badly sealed connecting beam
Solution: seal as demonstrated in instruction video
DETAIL E:
Water sprays in from the gutter
= Normal situation
The gutters are equipped with diffusers to prevent as much spray as possible. However, this does not
mean it's impossible for spray to enter. Sometimes wind between the top beam and the blades can
cause water to spray out of the gutter causing it to end up on the inside of the bladed roof.
As soon as the water is drained from the gutters this stops.
DETAIL F:
Water seeps in between the top frame and the fixed blade on the inside
It's more than a few drops and continues for quite a while
= Water infiltration
Cause: Insufficient sealing between the fixed blade and the span beam
Solution: Seal connecting surface between the fixed blade and the span beam

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Guidelines for after-sales service Camargue®en Algarve®
DETAIL G:
Water seeps in via the top beam of a columnless inside corner between the profiles
This still continues an hour after the shower
= Water infiltration
Cause: Drain insufficiently sealed
Solution: Seal as demonstrated in instruction
DETAIL H:
Water seeps in between the top frame and a relocated column
It's more than a few drops and still continues an hour after the shower
= Water infiltration
Cause: Connecting piece of the relocated column is insufficiently sealed
Solution: Seal as demonstrated in instruction video
DETAIL I:
Water seeps in between the blades during a normal shower
= Water infiltration
Cause: Blades do not close properly
Solution: Check control / frost protection

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Camargue®en Algarve®Guidelines for after-sales service
III. Problems and solutions regarding water infiltration
1. Algarve - old model
ALG
Request dimensions
+ number of drains
General water
infiltration
Has this happened
before? If yes, during
light or heavy
shower?
During heavy shower:
refer the customer
to our norms
regarding drainage
Gutters Between wall profile
and the wall
Caulk corners
Water spray
blades Improve sealing by
placing sealing slab/
profile
In the corners if
fitted to wall and
installation 3 and 4
If caulking
corners doesn't work:
New frame profiles
with double chamber
During light or normal
shower: where does
water infiltration take
place? +
provide drawing
with view from
above & request
photos/ videos of
water infiltration
Overflowing
gutters
Supply with
Antispray
diffusers
Install extra
gutter
Blades
Condensation
Replace with
short lip
with blades
long lip
Refer to
operation
instructions in
warranty
conditions
Water infiltration in
the control boxes
New control box +
covering fixed blade
ALG
WATER INFILTRATION

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Guidelines for after-sales service Camargue®en Algarve®
2. Algarve 2
ALG2
Request dimensions
+ number of drains
Has this happened
before? If yes, during
light or heavy
shower?
During heavy shower:
refer the customer
to our norms
regarding drainage
Gutters Between wall profile
and the wall
Caulk corners
Water
spray Improve sealing
by placing sealing
slab/ profile
In the corners if fitted
to wall and
installation 3 and 4
During light or normal
shower: where the
water infiltration takes
place + provide
drawing with view
from above & request
photos/ videos of
water infiltration
Supply
anti-spray
diffusers
Blades
Condensation
Refer to user
manual in
warranty
conditions
Fixed blade
ALG2
WATER INFILTRATION
Seal the
connection
between fixed
blade and
span
If blade
is twisted,
install
L profile on
fixed
blade

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Camargue®en Algarve®Guidelines for after-sales service
3. Camargue – old model
CAM
Request dimensions
+ number of drains
Has this happened
before? If yes, during
light or heavy
shower?
During heavy shower:
refer the customer
to our norms
regarding drainage
Gutters Between wall profile
and the wall
Seal corners
Water
spray
Improve sealing by
placing sealing slab/
profile
In the corners /
junctions
During light or normal
shower: where the
water infiltration
takes place
+ provide drawing
with view from above
& request photos/
videos of water
infiltration
Supply
anti-spray
diffuser
Blades
Condensation Water between
the blades
Refer to user
instructions
in warranty
conditions
Fixed blade
Replace
blades with
short lip with
blades with
long lip
CAM
WATER INFILTRATION
Seal the
connection
between the
fixed blade
and the span
Overflowing
gutters/leaking
connecting beam
Install extra
gutter Seal the
connection
between
gutters and
pivots
Water between
the gutters and
pivots

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Guidelines for after-sales service Camargue®en Algarve®
4. Camargue 2
CAM
Request dimensions
+ number of drains
Has this happened
before? If yes, during
light or heavy
shower?
During heavy shower:
refer the customer
to our norms
regarding drainage
Gutters Between wall profile
and the wall
Water
spray Improve sealing by
placing sealing slab/
profile
In the corners /
junctions
During light or normal
shower: where does
water infiltration take
place + provide
drawing with view
from above & request
photos/videos of
water infiltration
Supply
anti-spray
diffusers
Blades
Condensation
Refer to
operation
instructions
in warranty
conditions
Fixed blade Connecting beam
Seal drainage
connecting
beam
CAM2
WATER INFILTRATION
Seal
connection
between the
fixed blade
and the span
Drain funnel
extra seal
+ check seal
between
headboard and
gutter profile
Fix and seal
corner profile
between span
and pivot
Drainage +
seal +
seal butyl
piece
Check if
there is no
hole in
internal gutter

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Camargue®en Algarve®Guidelines for after-sales service
IV. Motor failures
1. Algarve - old model
ALG
Is the voltage 230V?
Measured with a voltmeter?
Connect the transformer
directly to the motor.
Does the motor now work?
Is output transformer 24V? Restore proper power supply
Replace transformer
Replace motor
ALG
BLADES DON'T OPEN/ CLOSE
Yes No
Yes No
Yes No
Replace with new
NOVAL control

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Guidelines for after-sales service Camargue®en Algarve®
2. Algarve 2
ALG2
ALG2
BLADES DON'T OPEN/ CLOSE
Bohez control
+ Linak motor
Noval control
T-motion
Is the voltage 230V?
Measured with a voltmeter?
Connect the transformer
directly to the motor
Does the motor now work?
Have you completed all
control programming?
Replace transformer
Yes No
Complete all
control
programming
Did you:
- Press prog key 2 sec
- Push blades until fully open
- Press My (arrow down)
- Close blades fully
- Press My (arrow up)
- Select snow position + 5sec My
- Press Telis PROG-key
Yes No
Yes No
Yes
Replace with new
NOVAL control Have you checked the batteries
of the remote control?
Is there an antenna?
In cold or warm weather?
Does the motor
not open or
judder open?
Warm Cold
Which motor/control do you have?
Replace motor
No
Internal check
via production
sheet of
+ software
control box
(5.5A)
If transformer
100W and
control box
4.2A replace
with transformer
150W and
control box
5.5A
Is the voltage 230V?
Measured with a voltmeter?
Place antenna
Yes No
Connect the transformer
directly to the motor.
Does the motor now work?
Is transformer
output 24V
Restore proper
power supply
Replace transformer
Yes No
Yes No
Yes
Replace motorReplace control
No
Is transformer
output 24V
Restore proper
power supply

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Camargue®en Algarve®Guidelines for after-sales service
3. Camargue – old model
CAM
Is the voltage 230V?
Measured with a voltmeter?
Connect the transformer
directly to the motor.
Does the motor now work?
Is output transformer 24V? Restore proper power supply
Replace transformer
Replace motor
Replace with a
BOHEZ control
Replace with a
NOVAL control
CAM
BLADES DON'T OPEN/ CLOSE
Yes No
Yes No
Yes No
Is there a span or pivot
without a screen?
Yes No

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Guidelines for after-sales service Camargue®en Algarve®
4. Camargue 2
CAM
2
CAM
2
BLADES DON'T OPEN/ CLOSE
Have you completed all
control programming?
Complete all
programming of
the control
Did you:
- Press prog key 2 sec
- Press arrow (up and down) Telis
- Open blades fully
- Press My (arrow down)
- Close blades fully
- Press My (arrow up)
- Select snow position + 5sec My
- Pres Telis PROG key
Yes No
Have you checked the batteries
of the remote control?
Is there an antenna?
In cold or warm weather?
Does the motor not open
or judders open?
Warm Cold
Internal check via
production sheet of
wattage transformer +
software control
box (5.5A)
If transformer is 100W
and control box 4.2A
replace with 150W
transformer and control
box 5.5A
Is the voltage 230V?
Measured with a voltmeter?
Place antenna
Yes No
Connect the transformer
directly to the motor.
Does the motor now work?
Is transformer
power output 24V
Restore proper
power supply
Replace transformer
Yes No
Yes No
Yes
Replace motor
Replace control
No

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Camargue®en Algarve®Guidelines for after-sales service
V. Visual aspects
1. Coating quality
To determine any shortcomings in the quality of the coating the surface is tilted upwards at an angle of 60° and inspected from a distance of
3m.
You should not be able to see the following defects:
• excessive roughness
• paint drips
• blistering
• entrapped air
• cratering
• dull areas
• holes, dents
• scratches
• other visual flaws
2. Inspection of colour and gloss
a) Aluminium profiles
For aluminium profiles there is a 5 year warranty on the gloss of the coated profiles and a 10 year warranty on the colour fastness. Colour fastness
and gloss are determined visually in the following way:
From a distance of 5m there may not be any visible variations in colour or gloss. This warranty only applies to the visible parts.
b) Screens
The screens may fade over time. It is therefore normal for replaced or reordered fabrics to vary in colour from the existing screens. The other fab-
rics will not be replaced on account of these colour variations (e.g. in warranty cases).
60°

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Guidelines for after-sales service Camargue®en Algarve®
3. Fitting the profiles
To ensure a perfect connection of the profiles, they are produced with narrow tolerances. During the installation it is of vital importance to ensure
they are fitted correctly and that there are no gaps or irregularities between the profiles. It is important, not only from an aesthetic point of view
but also to guarantee optimal waterproofing, that profiles are fitted without gaps or irregularities.
4. Fitting the blades
The bladed roof makes an even and regular pattern.
a) Straightness tolerance
Between 2 blades there is a theoretical distance of 6.92mm.
Depending on the length of the blades the following tolerances on this distance are permitted by the extrusion norm EN12020-2:
Blade length Tolerance at a distance of 6.92mm
1000 – 1999 mm ±1.3mm
2000 – 2999 mm ±1.8mm
3000 – 3999 mm ±2.2mm
4000 – 5000 mm ±2.6mm
b) Flatness tolerance:
The blades can bend slightly under their own weight.
Between 2 adjacent blades the difference in bend must not be more than 5mm.
6,92
9,92
5mm

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Camargue®en Algarve®Guidelines for after-sales service
5. Fixscreen and Crystal windows
The zip system ensures that the fabric is held as straight and as tight as possible.
However, in some circumstances (installation quality, weather conditions, construction
conditions...) some minor creasing may occur along the sides.
With Crystal window in particular, creasing along the sides frequently occurs due to the
use of different materials (Renson screen and PVC window). This is due to the combina-
tion of materials and is not a cause for replacement.
Horizontal lines occur when the fabric remains rolled up for a long time. These usually
disappear when you leave the fabric to hang for a good while.
In case of a screen with a Crystal window it is important to point out to the customer that
the following characteristics are not included in the warranty:
• The Crystal window may shrink, causing creases.
• Due to UV rays a cloud may form on the Crystal window.
• The Crystal window is liable to light scratching.
We offer a 2 year guarantee on the Crystal window.
Deflection bottom bar
The bottom bar of the Fixscreens can bend in the middle under the own weight of
aluminum.
The degree of deflection is calculated as follows: length of bottom bar / 200.
Eg. Length bottom bar 4000 mm àmaximum bending in the middle: 20 mm