
with the shipping address to which the
unit should be returned. Please mark the
shipping box with the RMA clearly
visible on the outside. e can only accept
units for return or repair with the RMA
attached.
By shipping a unit to us you agree
to the terms and conditions of our repair
and return policy, outlined below.
LIMITED ARRANTY
Subject to the conditions set forth
below, for three years after the original
purchase date of the unit (unless
otherwise specified), Resonessence will
repair, or if necessary replace, the unit at
no additional cost, in the event of a defect
in materials or workmanship of the
hardware elements of the unit. This
warranty is extended only to an original
purchaser of the unit from an authorized
reseller or directly from Resonessence.
e do not provide a warranty of any kind
if the unit has been purchased from an
unrecognized or unauthorized reseller. e
may request proof of purchase prior to
providing any warranty service. e may,
at our discretion, not extend the warranty
to units used as rental units by a third
party business if not approved by
Resonessence or our authorized dealers.
This warranty only covers failures
due to defects in materials or
workmanship in the hardware elements of
the system. Damages incurred while in
shipping, or due to accident,
inappropriate use of the unit, or power
surges of any kind, are not covered.
Alterations to the unit undertaken by
unauthorized individuals or organizations
are not covered. Damage incurred during
attempted reverse engineering, design
data extraction, or attempted internal
measurements of any kind, are
specifically excluded from any warranty.
Installation of any unapproved
software, or external algorithms of any
kind designed to expose or debug the
operation of the unit, or to circumvent or
otherwise interfere with the unit's unique
identity code, causing damage or thereby
erasing the unit's operating system or
similar, are not covered by any warranty.
THIS LIMITED ARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHERS HICH VARY
FROM STATE/JURISDICTION TO
STATE/JURISDICTION.
REPAIRS MADE UNDER ARRANTY
Resonessence will be responsible
for all parts and labour necessary to fix
defects in materials or workmanship of
the hardware elements of the unit.
NON- ARRANTY REPAIRS ETC.
Resonessence will charge for a
minimum two hours of work at the
prevailing hourly rate, plus all shipping
costs, for any unit returned that does not
qualify for the warranty service, or is
returned for upgrade, technical audit or
software re-initialization. Upon receipt of
the unit, we will inform you of the
estimated cost of the work and await your
approval to proceed. Note that in all
cases, even if you do not agree to the
additional work, you will be responsible
for the minimum two hours and shipping
costs.
Parts and labour costs incurred to
complete non-warranty work, even in the
case where they exceed our estimate, will
be your responsibility.