Rexton Smart Connect User manual
Smart Connect™
User Guide
Connexx
Accessories
Click Dome
4 5Content Content
Content
Before you start 4
Included in delivery 4
Compatible hearing instruments 5
Components 6
Getting started 8
Charging 8
Wearing Smart Connect properly 10
Pairing hearing instruments with Smart Connect 11
Remote control functions 13
Turning Smart Connect on/off 14
Audio streaming 16
Supported devices 17
Pairing Bluetooth devices 19
Pairing our specific transmitters 22
Audio streaming functions 24
Several devices connected 25
Making phone calls 26
Phone call functions 27
Maintenance and service 30
Cleaning 30
Unpairing 30
Resetting 31
Further information 32
Operating distance 32
Configuration of hearing instruments 32
Accessories 33
Smart Connect App 34
Troubleshooting 36
Important safety information 38
Personal safety 38
Product safety 41
Important information 43
Intended use 43
Symbols 43
Transport and storage conditions 44
Technical data of the power supply 45
Disposal information 45
Conformance information 46
Country-specific information 48
Quick reference 49
Button overview 49
LED status indication 51
Before you start Before you start6 7
Smart Connect is a remote control and audio streaming
device in one device. It connects many Bluetooth®*
wireless technology enabled devices, standard audio
devices and FM receivers with your hearing instruments.
CAUTION
Read this user guide thoroughly and completely and
follow the safety information in this document to
avoid damage or injury.
Included in delivery
Check the package contents.
Smart Connect with neckloop:
USB cable for charging:
Power supply with different adapters
(depending on your country)
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by Sivantos GmbH is under licenses. Other trademarks and trade
names are those of their respective owners.
Before you start
Compatible hearing instruments
Smart Connect works with our specific wireless hearing
instruments. Your Hearing Care Professional will advise
you on the compatible models.
Before you start Before you start8 9
Components
➊ ➋ ➌
➎
➏
➑
➐
➒➍
➊1. Multi-function button
➊2. LED status indicator (orange, green, blue)
➊3. Neckloop (is also the antenna)
➊4. Microphone openings
➊5. USB port for charging
➊6. Reset button
➊7. Port for FM receiver
➊8. Port for audio devices (standard 3.5 mm audio jack)
➊9. Volume buttons
Getting started Getting started10 11
Follow the instructions in this chapter to make
Smart Connect ready for operation.
Charging
NOTICE
Please make sure that the power plug is easily
accessible to remove it from power supply if
necessary.
Battery status while charging
steady orange light
➊Charging.
steady green light
➊Charging is completed.
Getting started
The orange LED indicates the battery status:
Battery status
orange LED off
➊Battery is sufficiently charged.
flashing fast for 5 seconds when a button is
pressed
➊Battery is low.
Further information:
Only use the USB cable and power adapter that came
with the device.
Select the adapter that is used in your country.
When charging via computer:
Smart Connect switches off automatically.
Your computer must be turned on and not in sleep
or standby mode. Otherwise, the battery may drain
instead of charge.
Typically, fully charging takes 2 hours.
A special tool is needed to replace the rechargeable
battery. Contact your Hearing Care Professional if the
battery has to be replaced.
NOTICE
Do not open the housing. This might damage the
device.
Getting started Getting started12 13
Wearing Smart Connect properly
In order to function correctly, you must wear
Smart Connect with the neckloop around your neck.
The neckloop is also the antenna.
XUnplug one neckloop plug and place the neckloop
loosely around your neck ➊.
XInsert both neckloop plugs all the way ➊.
Pairing hearing instruments with Smart Connect
Your hearing instruments have to be paired once with
Smart Connect. After that, the connection is automatically
established when your hearing instruments and
Smart Connect are turned on.
Preconditions:
Both hearing instruments are turned off (the battery
compartments are open) and within operating
distance.
Smart Connect is turned off.
Neckloop is plugged into both sides, and
Smart Connect is worn around the neck.
Pairing:
XPress until the green LED turns on .
This takes approximately 2 seconds.
Smart Connect searches for hearing instruments
nearby .
XTurn on the hearing instruments while the green LED is
flashing : Close the battery compartment.
If you are wearing two hearing instruments, both
instruments must be turned on.
Getting started Getting started14 15
Pairing may take several seconds. The green LED indicates
the pairing status:
Pairing status for hearing instruments
flashing, then on for 5 seconds, then off
➊Pairing is finished. An acoustic signal is played.
You can now use Smart Connect.
flashing for 10 minutes, then off
➊Hearing instruments could not be paired.
Refer to section "Troubleshooting".
When pairing is finished, Smart Connect is ready...
... for remote control functions. Refer to section
"Remote control functions".
... for pairing Bluetooth devices as long as the blue LED
is flashing . Refer to section "Pairing Bluetooth
devices".
If you want to pair Bluetooth devices not now but later
on, press .
Remote control functions
Smart Connect is a remote control for your hearing
instruments. The following functions are available:
Function Description
Volume or
Press shortly to adjust step by step.
Press and hold until desired volume is
reached.
Hearing
program short press
➊Switches to the next hearing program.
This function is not available during audio
streaming.
Turn on/off
(standby)
and long press (2 seconds)
➊Turns your hearing instruments on or off.
Further information:
If you are wearing two hearing instruments, both
instruments are adjusted at the same time.
After turning the hearing instruments on with
Smart Connect, the previously used volume and
hearing program are set.
You can quickly turn the hearing instruments back
on by pressing the multi-function button shortly.
Getting started Getting started16 17
Turning Smart Connect on/off
XPress until the green LED turns on .
This takes approximately 2 seconds.
Status indication
on for 2 seconds
➊Smart Connect is powering up.
flashing
➊Establishing connection to hearing
instruments.
If the connection can be established
immediately, this status indication is skipped.
on for 5 seconds
➊Hearing instruments are connected.
flashing fast for 10 seconds
➊Battery is too low to turn on Smart Connect.
fades off
➊Smart Connect turns off.
Further information:
The hearing instruments are not automatically turned
on or off when Smart Connect is turned on or off.
After turning on, Smart Connect searches for
10 minutes for hearing instruments. If no hearing
instruments can be detected during that time,
Smart Connect switches off automatically.
In this case: Ensure that the hearing instruments are
turned on and try again.
To check if Smart Connect is turned on, press
or . If the green LED lights up, Smart Connect is
turned on.
Audio streaming Audio streaming18 19
Connect the audio device with Smart Connect - with wire
or wirelessly. Smart Connect wirelessly transmits (streams)
the audio signal to your hearing instruments.
FM
mp3
The audio signal is played through your hearing
instruments. You do not need loudspeakers or headphones.
Audio streaming
Supported devices
You can connect the following devices:
Bluetooth phones (up to two)
Bluetooth audio devices, such as tablet PC,
stereo, ...
Standard line-in devices
(audio devices with 3.5 mm audio jack)
Our specific transmitters (up to two)
Enable wireless audio streaming for devices
that do not support Bluetooth.
FM
FM receiver
Enables you to use FM systems even if
your hearing instruments do not have an
audio input.
Whenever audio streaming is active - independent of the
connected audio source - the blue LED lights up .
Audio streaming Audio streaming20 21
The setup depends on the device type:
Standard line-in devices and FM receivers must only be
plugged in.
Bluetooth phones and Bluetooth audio devices must be
paired once before audio streaming is possible. Refer to
section "Pairing Bluetooth devices".
Our specific transmitters must also be paired once, but
the procedure is slightly different.
Refer to section "Pairing our specific transmitters".
Further information:
FM receivers: The same signal is transmitted to both
hearing instruments (mono sound).
Transmitters: You can also use third-party transmitters.
Smart Connect treats them like other Bluetooth
devices.
We recommend to use our specific transmitters.
Pairing Bluetooth devices
Every Bluetooth device has to be paired once with
Smart Connect. After that, the connection is automatically
established when Smart Connect is turned on and the
Bluetooth device is within operating distance.
Bluetooth devices are, for example, Bluetooth phones, TV,
tablets or third-party transmitters.
The procedure for pairing and using our specific
transmitters is slightly different. Refer to section
"Using our specific transmitters".
Preconditions:
Bluetooth device is turned on.
Smart Connect is turned on.
Neckloop is plugged into both sides, and
Smart Connect is worn around the neck.
Audio streaming Audio streaming22 23
Pairing standard Bluetooth devices:
XPress and simultaneously until the blue LED
flashes . This takes approximately 5 seconds.
Smart Connect searches for devices nearby.
XSet up your Bluetooth device to search for other
Bluetooth devices. Refer to the device's manual.
XOn the Bluetooth device, select "Smart Connect" from
the list of detected devices.
XIf requested, enter the PIN "0000".
Pairing may take several seconds. The blue LED indicates
the pairing status:
Pairing status for standard Bluetooth devices
flashing, then on for 5 seconds, then off
➊Pairing has been completed successfully.
You can now use the Bluetooth device.
flashing, then off
➊Pairing was not successful. In this case, ensure that the
Bluetooth device is within operating distance and try again.
Tips:
You can also use the Smart Connect App for
pairing.
To cancel pairing, press shortly.
The blue LED goes off.
Audio streaming Audio streaming24 25
Pairing our specific transmitters
Each of our specific transmitters has to be paired once
with Smart Connect. You can use up to two of our specific
transmitters.
Preconditions:
Smart Connect is turned on.
Neckloop is plugged into both sides, and
Smart Connect is worn around the neck.
Pairing our specific transmitters:
XTurn on the transmitter.
XPress , and simultaneously until the blue
and green LEDs flash . This takes approximately
5 seconds.
Smart Connect searches for our specific transmitters
nearby.
Pairing may take several seconds. The blue LED indicates
the pairing status:
Pairing status for our specific transmitters
flashing, then on
➊Pairing has been completed successfully. Streaming starts
automatically. You can now use the transmitter.
flashing, then off
➊Pairing was not successful. In this case, ensure that the
transmitter is within operating distance and try again.
You can also use the Smart Connect App for pairing.
Further information:
If the transmitter is only temporarily (< 5 min) out
of operating distance, the transmission of the audio
signal is interrupted but automatically picked up again
when the transmitter is back within operating distance.
If a transmitter is already paired, you cannot pair it
again.
Audio streaming Audio streaming26 27
Audio streaming functions
For making phone calls, refer to chapter
"Making phone calls".
Function Explanation
Start
streaming
For Bluetooth audio devices:
Start audio playback on the audio device.
For standard line-in devices and
FM receivers: Plug the device.
For our specific transmitters:
Double-press .
Volume or
Press shortly to adjust step by step.
Press and hold until desired volume is
reached.
Sound mixer and short press
Press both buttons simultaneously to switch
between the following input signals:
Audio input and ambient sound
Audio input only
Stop
streaming short press
The blue LED goes off.
Toggle
between
transmitters
double-press
Only for our specific transmitters.
For standard line-in devices and FM receivers you
can pause / play the audio stream by pressing
shortly.
When the audio stream is paused, the blue LED
goes off.
Several devices connected
If you connect more than one device to Smart Connect,
the last device connected is played.
If you turn on Smart Connect while more than one device
is connected, Smart Connect selects one of the signals,
according to the following priorities:
➊Phone calls
➊Bluetooth audio devices, for example the music
player of a smartphone or a tablet PC
(all but our specific transmitters)
➊FM receiver
➊Audio device (with standard 3.5 mm jack)
➊Our specific transmitters
Making phone calls Making phone calls28 29
You can use your hearing instruments’ loudspeakers and
the microphone of Smart Connect for phone calls when
you are making a call.
Preconditions:
The phone must support Bluetooth.
The phone must be paired with Smart Connect (refer
to section "Pairing Bluetooth devices").
Making phone calls
Phone call functions
Function Description
Accept /
end a call short press
Alternative:
Use your phone's accept/end function.
Reject a call long press (more than 2 seconds)
Alternative:
Use your phone's reject function.
Volume or
Press shortly to adjust step by step. Press
and hold until desired volume is reached.
Sound mixer and
Press both buttons simultaneously to
switch between the following input
signals:
caller’s voice and ambient sound
only caller's voice
Hand call over double-press
Hands the phone call from
Smart Connect to the phone or from the
phone to the Smart Connect.
Making phone calls Making phone calls30 31
Further information:
Outgoing calls:
When you call someone, your hearing instruments
automatically connect with the phone.
Some phones do not support this function. In this case:
Stop or disconnect all other audio devices.
Press and shortly to establish the
connection manually.
Incoming calls:
When someone calls you, your hearing instruments
play a ring tone and the blue LED is flashing
fast .
When someone calls you, Smart Connect cannot be
turned off.
Rejecting calls:
This function is not supported by all phones.
Using two phones:
If both phones ring simultaneously, Smart Connect
signals only the first call.
While you are on the phone using the
Smart Connect, incoming calls of the second phone
cannot be signaled. You have to end the call on the
first phone in order to answer the call on the second
phone.
Both phones have to be paired with the
Smart Connect.
Hand call over:
This function is helpful if you want to hand the phone
to another person.
It is not possible to put a call on hold via
Smart Connect. Use your phone’s functions to put a
call on hold.
During a phone call, the hearing instruments cannot be
turned off (standby) and the hearing program cannot
be changed.
After pairing is completed, we recommend to turn off
the phone’s keypad tones.
Maintenance and service Maintenance and service32 33
Cleaning
NOTICE
XDo not put your remote control
in water!
XDo not clean your remote control
with alcohol or benzine.
XClean the remote control and the neckloop as necessary
with a dry or slightly damp soft cloth.
Use only distilled water to dampen the cloth.
XAvoid any cleaning agents.
Unpairing
You can unpair all devices except our specific transmitters.
XPress and simultaneously until the blue
and orange LED start flashing . This takes
approximately 10 seconds.
Smart Connect unpairs the hearing instruments and all
Bluetooth devices except our specific transmitters.
Smart Connect searches for hearing instruments and
Bluetooth devices nearby . Turn your hearing
instruments off and on again to pair them with
Smart Connect. In order to pair other devices, refer to
"Pairing Bluetooth devices".
Maintenance and service
To unpair our specific transmitters, you have to use
the Smart Connect App.
Resetting
In case of a system crash or if Smart Connect does not
respond when you press a button, you can reset the
Smart Connect. The reset does not affect the pairing
status. All paired devices remain paired.
XUse a long thin tool, for
example, a wooden or plastic
toothpick, and press the
reset button.
Further information Further information34 35
Operating distance
XSmart Connect and hearing instruments: You must
wear Smart Connect around the neck and you must
wear your hearing instruments as usual.
XSmart Connect and wireless audio devices:
The maximum distance is approximately 10 m or 32 ft.
Configuration of hearing instruments
You can use Smart Connect right out of the box. You only
have to pair your hearing instruments and the desired
Bluetooth devices.
However, if you prefer a dedicated hearing program for
listening to music (via your Bluetooth HiFi) or when using
the FM receiver:
XAsk your Hearing Care Professional to configure a
hearing program with the desired properties.
With dedicated hearing programs, you can enjoy the
sound quality even more.
Further information
If your Hearing Care Professional sets up a new hearing
program for your hearing instruments or changes the
configuration of the hearing instruments, you have to do
the following:
XTurn Smart Connect off and then on again.
Read more in section "Turning Smart Connect on/off".
XPair your hearing instruments once again.
Read more in section "Pairing hearing instruments with
Smart Connect".
The updated configuration of the hearing instruments is
now known by Smart Connect.
Accessories
Transmitter set:
Bluetooth transmitter for devices that do not support
Bluetooth.
Speech Connect set:
Bluetooth transmitter plus lapel microphone that can
be given to speakers/teachers for effective speech
transmission to the user.
More accessories might be available in your country.
Ask your Hearing Care Professional.
Further information Further information36 37
Smart Connect App
With the Smart Connect App™ you conveniently operate
your hearing instruments right from your Android*
smartphone, from your iPhone**, or from your tablet.
You can control your hearing instruments and how
they interact with all of your favorite electronic devices.
Whether it is watching TV, listening to your favorite song,
or talking to a friend on your mobile phone - control is
right at your fingertips.
Prerequisites for using the app:
You must have a Smart Connect. Wear it as usual and
turn it on.
Your smartphone or tablet must be within Bluetooth
operating distance (about 10 m or 32 ft).
Prerequisites for download and installation:
Your smartphone or tablet must have access to the
Internet.
You must have or create an account for the
Google Play*Store (Android smartphone or tablet) or
for the App Store** (iPhone or iPad).
* Android and Google Play are trademarks of Google Inc.
** iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc.
Download and installation:
XSearch for "Smart Connect" in the Google Play Store
or in the App Store and install the app on your
smartphone or tablet.
XTo start the app, it is listed under the name
"Smart Connect" on your smartphone or tablet.
Further information Further information38 39
Troubleshooting
If an error occurs, make sure that Smart Connect is
worn correctly and that all devices are within operating
distance. Refer to sections "Wearing Smart Connect
properly" and "Operating distance".
Problem and possible solutions
The device does not work.
Ensure that the device is charged and turned on.
Refer to sections "Charging" and
"Turning Smart Connect on/off".
Pair the hearing instruments again.
Refer to section "Pairing your hearing instruments".
Reset the device. Refer to section "Resetting".
Hearing instruments cannot be paired.
Unpair all devices and pair them again.
Refer to section "Unpairing devices".
Audio streaming is interrupted.
Ensure that the neckloop is not twisted.
Ensure that the Bluetooth device is within operating
distance.
In rare cases, metal-based necklaces can interrupt
audio streaming. Remove the necklace.
Problem and possible solutions
An external audio source is connected, but not played.
For plugged connections:
Ensure that the device is fully connected.
For wireless connections: The device has not been
paired. Refer to section "Pairing Bluetooth devices".
More than one audio device is connected and
another connected audio device has a higher
priority. Unplug unused audio device or press
to stop wireless audio streaming from unused
audio devices.
Consult your Hearing Care Professional if you encounter
further problems.
Important safety information Important safety information40 41
Personal safety
WARNING
Risk of strangulation!
XEnsure that the neckloop does not get entangled,
e. g. in moving mechanical parts of machines.
XUse only the delivered neckloop. It will
automatically detach when entangled.
XDo not use the device for children under the age
of twelve.
WARNING
Choking hazard!
Your device contains small parts which can be
swallowed.
XKeep hearing instruments, batteries and
accessories out of reach of children and mentally
disabled persons.
XIf parts have been swallowed consult a physician
or hospital immediately.
WARNING
Risk of electrical shock!
XDo not use obviously damaged devices and
return them to point of sale.
Important safety information
WARNING
Note that any unauthorized changes to the product
may cause damage to the product or cause injury.
XUse only approved parts and accessories. Ask
your Hearing Care Professional for support.
WARNING
Risk of electric shock!
XConnect audio input only to a device conforming
to IEC 60065, the IEC-Norm for audio, video and
other electronic devices.
WARNING
Wireless systems may interfere with measuring
devices and electronic equipment.
XSwitch off your device in hospitals or airplanes.
WARNING
Risk of interference with active implants or life
support systems!
XIf you wear a pacemaker consult a cardiologist
before using your device.
XFor all other active implants and life support
systems: Prior to use, have the electromagnetic
compatibility verified.
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