REYHEE CRUISER User manual

Before using your new REYHEE Cruiser electric mobility scooter, please read
and comprehend all warnings, cautions, and safety instructions as labeled on
the product packaging box, on the product itself, and in this user manual.
SKU number: R100
FDA Certied Class II Medical Device
www.reyhee.com
USER MANUAL: CRUISER

Table of contents
Introduction
Packaging contents
Getting to know your Cruiser
Assembly (total 8 steps)
Important battery & charger warnings and charging instructions
Important warnings and safety instructions
How to operate your Cruiser
How to transport the Cruiser
Maintenance
Technical specications
Troubleshooting
Warranty
Recycling and disposal
Customer support
Pre-ride checklist
How to use the rear lever
How to lift and lower the armrests
Getting in and sitting in the Cruiser
How to use the console
How to use the dual throttle control levers
How to navigate corners, curbs, and inclines
Standing up and getting out of the Cruiser
2
3
4
5 - 9
10 - 21
21 - 25
26 - 30
30 - 42
43 - 44
45 - 46
47 - 48
49
50 - 51
51
51
30
31
32
33 - 34
34 - 36
37 - 38
38 - 41
41 - 42
•
•
•
•
•
•
•
•
This product is NOT intended to be ridden or operated by children, pets, or persons with limited physical and/or mental faculties.
All images and diagrams in the manual are for illustrative purposes only. They may not reect the actual appearance of the
product or its components.
The appearance, specications, and procedures of the product and any related accessories are subject to change without notice.
(The availability of related accessories is also subject to change without notice.)
1.)
2.)
3.)
DISCLAIMERS:
TABLE OF CONTENTS
2

Have an issue? Please don’t return this product. Our friendly customer support staff can help.
Call [phone], or email suppor[email protected]
Reyhee offers mobility solutions that improve lives.
We’re not here to remind people that they’re dependent on
a medical mobility device; rather, we’re here to help people
remember what it’s like to be mobile, be self-sufcient, and most
importantly, be independent.
Together, with Reyhee, people can continue to visit the places they
hold fondly, remain connected to the people they love, keep on
doing that which they enjoy, and continue to live—really live.
People need products from a brand they can trust, so we commit
our decades of experience and expertise to the development
and manufacturing of safe, reliable, and FDA approved mobility
solutions that can be used with condence.
Because life happens, and sometimes events and changes create
challenges for us to overcome, Reyhee prides itself on being able to
offer that bit of help we sometimes need so that we may get back
to doing those activities we cherish.
And along the way make the life we knew, the life we know.
INTRODUCTION
3

Unpacking the product and lifting any parts of the product MUST be
conducted by an adult, who is able to demonstrate the physical and
mental faculties required to do so.
DO NOT ALLOW children or persons with limited physical and/or
mental faculties to unpack the product or lift any parts of the product,
as there may be small or heavy parts, sharp edges / sharp points,
packaging material, and other items that can present as hazardous.
If you anticipate having difculty with safely unpacking the product
and/or lifting any parts of the product, please DO NOT ATTEMPT
to unpack or lift - to prevent potential injury to yourself & potential
damage to the product - and seek assistance.
The Cruiser comes with the following items in the packaging box.
Please identify and locate all of the following prior to assembly:
Pre-assembled frame, motor, and wheels
Includes a set of 2 identical ignition keys
2)
3)
4)
5)
6)
7)
8)
9)
10)
11 )
12)
13)
14)
15)
Headlight
#5 allen wrench
Tiller
Seat
Upper seat post
Seat post support ring
Lower seat post knob
Detent pin (with pull ring)
Armrests (left-side & right-side)
Armrest adjustment knobs (x 2: identical)
Battery pack
Front basket
Charger with charging cable
User manual
Cruiser electric mobility scooter1)
a)
b)
PACKAGING CONTENTS
4

Parts Diagram: Side view
a)
b)
c)
d)
e)
f)
g)
h)
i)
)
k)
Front basket (removable)
Console
Handlebar
Armrest (adjustable)
Seat-back (foldable)
Seat (height adjustable)
Armrest adjustment bar
Lower seat post knob
Frame
Rear wheel
Battery pack (removable for charging)
(Sealed 2 lead-acid batteries inside)
l)
m)
n)
o)
p)
q)
r)
s)
t)
Seat swivel lever
Deck lights
Deck
Front wheel
Headlight
Tiller adjustment knob
Tiller (adjustable & foldable)
Throttle control lever
Power cable
Detent pin
(in lower seat post)
Getting to know your Cruiser
5

Parts diagram: Rear view
a)
b)
c)
d)
Armrest bracket
Armrest adjustment knob
Rear lever(“D”= drive mode)(“N”= neutral/freewheel mode)
Anti-tip wheels
Getting to know your Cruiser (Cont.)
6

Console parts diagram (top view):
a)
b)
c)
d)
e)
Ignition (power on/off)
Ignition key
Headlight & decklight button
Handlebar (left-side)
Throttle control lever (right side)
(press to move forward)
f)
g)
h)
i)
)
Battery level indicator
Speed adjustment knob
Horn alert button
(use to alert passersby of your
approach)
Handlebar (right-side)
Throttle control lever (left-side)
(press to move in reverse)
Getting to know your Cruiser (Cont.)
7

Dimensions diagram: Side view
a)
b)
c)
d)
Height from seat to arm rest 8” (20.3cm)
Total height (from ground to top of seat-back) 32.6 - 35.6” (82.8 - 90.4cm)
Ground clearance 2.5” (6.3cm)
Total length (including anti-tip wheels) 40.2” (102.1cm)
Getting to know your Cruiser (Cont.)
8

Dimensions diagram: Rear view
a)
b)
c)
Seat back height 12.6” (32cm)
Seat width 17.5” (44.4cm)
Total width 20.2” (51.3cm) (with armrests in narrowest position)
Getting to know your Cruiser (Cont.)
9

IMPORTANT: Your Cruiser comes mostly pre-assembled. Please read, comprehend, and follow
ALL warnings and instructions below PRIOR to operating your Cruiser.
WARNINGS:
If you observe any missing or damaged part(s) of the product after
unpacking, please DO NOT ATTEMPT assembly and contact customer
support for further instructions.
Assembly MUST be conducted by an adult, who is able to
demonstrate the physical and mental faculties required to understand
the instructions and execute proper assembly.
DO NOT ALLOW children or persons with limited physical and/or
mental faculties to conduct assembly, as there may be small or heavy
parts, sharp edges / sharp points, packaging material, and other
items that can present as hazardous.
Ensure proper disposal (and/or recycling, per local laws) of all
interior packaging material, so that they are OUT OF REACH from
children, pets, and any persons with limited physical/mental faculties.
It is recommended that you KEEP the original packaging box, in the
event that the product needs to be stored away.
1)
2)
3)
4)
5)
If you are not certain that you are capable of fully understanding and safely executing all of the
assembly steps, please do not attempt assembly and seek assistance.
BEFORE assembly begins, rst ensure ALL of the following:
The Cruiser is UPRIGHT with all front wheels and rear wheels resting
on a at, stable, and dry indoor oor surface.
The area around the Cruiser is CLEAR of any potential obstructions /
hazards and passersby (including children and pets).
The Cruiser is powered OFF, the rear lever is in DRIVE (“D”) mode,
and the key is REMOVED from the ignition. (This will help prevent
accidental starts or movements of the Cruiser during assembly.)
The assembler’s hands are DRY, as wet hands may cause potential
slippage, electric shock, or injury during assembly.
1)
2)
3)
4)
Assembly
10

Step one: Installing the headlight
DO NOT use excessive force or pressure (e.g. kicking) to install the
headlight, as it may result in potential injury or damage.
Headlight (attached but uninstalled to the front of the Cruiser)
Headlight screws (x 2: identical)
Locate:
Grip the headlight and orient it so the attached bracket is beneath the headlight.
a)
b)
1)
2)
Align the headlight bracket with the 2 holes at the base of where the tiller will be
installed.
3)
Pass each screw through the corresponding holes, and install using the allen wrench.4)
Turn the allen wrench clockwise to tighten each screw until it is fully tightened,
and the headlight bracket is rmly attached to the base.
5)
Flip the headlight down until it is level and pointed straight ahead.6)
#5 allen wrench (provided)c)
Step two: Installing and adjusting the tiller
Installing the tiller
Tiller (with pre-installed console, handlebars, & dual throttle control levers)
Tiller adjustment knob (which has 3 points)
Locate:
a)
b)
1)
Assembly (Cont.)
11

Step two: Installing and adjusting the tiller (cont.)
Align the bottom of the tiller (sawtoothed joint) with the corresponding
installation point (sawtoothed joint above the headlight).
Keep all body parts and any loose hair / clothing / jewelry / accessories
AWAY from the installation point, to prevent potential injury or damage.
2)
While using one hand to maintain the tiller’s position, use the other
hand to insert the tiller adjustment knob into the aligned tiller holes.
3)
Turn the tiller adjustment knob clockwise until the tiller is afxed, but
still loose enough to allow for tiller movement.
DO NOT let go of either the tiller or the tiller adjustment knob yet, to
prevent potential injury or product damage.
4)
Installing the tiller (cont.)
Assembly (Cont.)
12

Adjusting the tiller
The desired position should be determined by the user, such that the
handlebar, console, and dual throttle control levers are easily accessible
to the seated user.
The desired position should NOT create any obstruction or difculty for
the user to get in and out of the Cruiser.
With a rm and secure grip on the tiller, adjust it until the tiller is in the
desired position.
a)
b)
1)
Once the tiller is in the desired position, turn the tiller adjustment knob
clockwise until it is FULLY TIGHTENED.
When adjusting the tiller and determining the desired position, ALWAYS
ensure the tiller adjustment knob is FULLY TIGHTENED BEFORE the
user gets into the Cruiser to check if the current tiller position is desired
Otherwise, there may be risk of injury and product damage.
2)
It may take several adjustments until the desired position is found.c)
If this step is not completed prior to operating the Cruiser, you risk
potential injury from unsafe assembly.
Assembly (Cont.)
13

Step three: Securing the main body to the rear section
Keep all body parts and any dangling items AWAY from any assembly
connection points, to prevent potential injury.
DO NOT lift any part of the Cruiser by its plastic parts, to prevent
potential injury or product damage.
The main body of the Cruiser (which has the deck and tiller)
The rear section of the Cruiser (which has the motor and lower seat post)
Locate:
Ensure steady footing.
a)
b)
1)
2)
Use one hand to grip the rear section by the lower seat post.3)
Simultaneously use the other hand to grasp the handle on the main body, brace your
thumb on top of the connection point cover, and gradually pull upwards.
4)
Align the main body with the rear section.5)
Gradually lower both the main body and the rear section until they are afxed.6)
Ensure the connection prongs at the base of the lower seat post are safely inside the
connection point cover.
7)
Release the handle on the main body and fold it down in the direction of the lower
seat post.
8)
Press down on the main body to ensure it is securely afxed to the rear section.9)
Assembly (Cont.)
14

Step ve: Installing the upper seat post into the lower seat post
Keep all body parts and any dangling items AWAY from any assembly
connection points, to prevent potential injury.
Upper seat post (which has 4 holes)
Seat post support ring (black ring with handle & twist screw)
Locate:
a)
b)
1)
Detent pin
Lower seat post knob
c)
d)
Step four: Installing the battery pack onto the battery terminal
Warnings:
If there is any damage, bulging, or exposure observed on the battery pack or
battery terminal, STOP immediately, DO NOT touch any part of the battery
pack or battery terminal, and contact customer support.
Read, comprehend, and follow ALL warnings and safety instructions in this user
manual BEFORE proceeding with this step.
Locate the battery pack.
Locate the battery terminal (which is where the battery should be placed at the
assembly point where the main body is afxed to the rear section).
•
•
1)
2)
Ensure the battery pack is facing the correct direction (with the curved side towards
the lower seat post).
3)
Firmly grip the battery pack handle from the top with both hands. Ensure steady
footing, then carefully lift the battery pack and place it onto the deck.
4)
Brace your feet rmly on the ground on either side of the deck (or on top of the
deck). Firmly grip the battery pack handle from the top with both hands. Carefully
lift the battery pack and place it directly on the battery terminal, ensuring alignment.
5)
DO NOT slide or drop the battery pack onto the
terminal, to prevent potential product damage.
Ensure hands are DRY before touching the battery pack or battery terminal, as
wet hands may cause electric shock.
Ensure that the Cruiser is powered OFF, rear lever is in DRIVE mode, and the
key is REMOVED from the ignition. (This will help prevent accidental starts or
movements of the Cruiser during assembly.)
•
•
Assembly (Cont.)
15

Step ve: Installing the upper seat post into the lower seat post (cont.)
DO NOT drop or use excessive force/pressure to insert the post, to
prevent potential injury or product damage.
Insert the upper seat post from the top into the seat post support ring.
Slide the support ring up towards the top, so that it doesn’t obstruct any of the upper
seat post’s 4 holes.
4)
5)
Gradually insert the upper seat post into the lower seat post until the holes have
aligned at the desired seat height position.
6)
With one hand maintaining the upper seat post in position, use the other hand to
insert the detent pin all the way through the aligned holes (until the ball of the detent
pin fully appears on the other side).
7)
These positions are the 4 holes in the upper seat post, with 1 inch (2.5 cm)
difference between each hole.
The 1st hole (closest to the top) provides the lowest seat height position =
15 inches (38.1 cm) from the deck to the seat.
Observe the upper seat post and identify the 4 possible seat height positions.
a)
b)
3)
The 4th hole (towards the bottom) provides the highest seat height position
= 18 inches (45.7 cm) from the deck to the seat.
c)
Check to see that the inside of the lower seat post is CLEAR of any obstructions.2)
Assembly (Cont.)
16

Step ve: Installing the upper seat post into the lower seat post (cont.)
Locate the lower seat post knob (ridged).
Facing the rear of the Cruiser, insert the lower seat post knob into the lower seat post
and turn clockwise until it is fully tightened.
9)
10)
Locate the seat.1)
Ensure steady footing and lift the seat.2)
Orient the seat so the seat-back is facing forward (towards the tiller), and that the
bottom of the seat is directly over the top of the upper seat post.
3)
Step six: Installing and adjusting the seat
Twist the support ring’s twist screw until it is fully tightened.8)
If you do not ensure proper insertion of the detent pin, you risk
potential injury and product damage.
Assembly (Cont.)
17

Step seven: Installing and adjusting the armrests onto the seat
Keep all body parts and any dangling items AWAY from any assembly
connection points, to prevent potential injury.
Ensure the desired width position does NOT exceed the max indicator
line on the armrest adjustment bar, to prevent potential injury,
instability, and product damage.
Left-side armrest
Right-side armrest
Locate:
a)
b)
1)
Armrest adjustment knobs (x 2: identical)c)
Gripping the armrest adjustment bar, insert the left-side armrest into the left-
side bracket beneath the seat.
2)
Push the armrest towards the seat until it has reached the desired width position.3)
Gradually insert the seat into the upper seat post until the bottom of the seat is rmly
against the top of the upper seat post.
4)
Twist the seat slightly back and forth until it is rmly afxed to the top of the upper
seat post.
5)
Step six: Installing and adjusting the seat (cont.)
Assembly (Cont.)
18

Step seven: Installing and adjusting the armrests onto the seat (cont.)
Ensure that both armrests are adjusted to the same desired width
position. Otherwise, there may be risk of injury, instability, and
product damage.
If there is movement, even after fully tightening the adjustment knob,
DO NOT proceed with assembly and contact customer support.
Repeat steps 2 - 4 for the right-side armrest.5)
Ensure both armrests are securely in place by pulling on both adjustment bars.
There should be no movement.
6)
Locate the basket bracket, which is pre-installed on the front of the tiller.1)
Step eight: Installing the front basket
If there is any damage observed on the front basket or basket
bracket, DO NOT proceed to assemble, as it may lead to basket
failure or damage.
While using one hand to maintain the armrest’s position, use the other to insert the
armrest adjustment knob into the bracket and turn clockwise until it is fully tightened.
4)
Assembly (Cont.)
19

Step eight: Installing the front basket (cont.)
DO NOT place into the basket any items that are fragile, sharp,
heavy, hot/burning, cold/freezing, liquid, or very small (which may
slip through the basket); anything that could get tangled in the basket
(e.g. necklaces); or anything that could potentially be hazardous.
The maximum weight of items the basket can carry is total 15 lbs (6.8
kg). DO NOT attempt to exceed this limit, as it may cause basket
failure and damage.
Position the basket such that it is directly above the bracket. Ensure alignment.
Slide the basket downward onto the bracket.
3)
Ensure basket is rmly attached by lightly tugging on it. There should
be no movement.
4)
DO NOT place any children or animals into (or hang from) the
basket, as the basket is NOT designed to safely hold, carry, or
support them.
DO NOT hang anything from the basket, including (but not limited to)
items that could dangle and become tangled in parts of the Cruiser;
any form of walking aid (e.g. a cane); or any items that do not fully
and safely t inside the basket.
Locate the front basket. Lift it so that the back of the basket is facing the basket bracket.2)
Assembly (Cont.)
20