RICHTECH MATRADEE User manual

MATRADEE
USER
MANUAL

CONTENTS
Preface
Introduction to Matradee (Get to Know It)
Body Structure of Matradee
Operating Steps
Installation
Startup
Setup
Distribution
Charging
Emergency Treatment
Moving Matradee
Appendix
List of Exceptions and Clearing of Faults
Performance Parameters of the Robot
Safety Instructions
“Three Guarantees” Certificate
Warranty Card
Product Pictures
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Introduction to Matradee X (Understanding Robots)................
Robot Body Structure...................................................................
Operational Steps(Using Robots)................................................
Installation.....................................................................................
Boot-up.........................................................................................
Setup.............................................................................................
Distribution...................................................................................
Charging.......................................................................................
Emergency Management............................................................
Handling Robot............................................................................
Appendix......................................................................................
List of exceptions and troubleshooting .......................... .........
Performance Parameters of the Robot......................................
Safety Tips....................................................................................
Three Pack Voucher.....................................................................
Warranty Card..............................................................................
Product Pictures...........................................................................
MATRADEE Intelligent Transport Robot MATRADEE X Intelligent Transport Robot

Dear users, before using the Matradee robot,
please read this manual carefully. Use the
Matradee by implementing the prompts in the
manual, step-by-step.
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12

Matradee
*Note: The above figure is for reference only, and it shall be subject to the actual
object for the appearance and color of the specific product.
Front View Side View Rear View
1. Stereo vision 10. The second floor tray
2. Laser radar 11. The third floor tray
3. Laser layer gap 12. The fourth floor tray
4. Anti-collision bar 13. Main wheel
5. Image module 14. Universal wheel
6 Touch screen 15. manual charging port
7. Horn 16. Automatic charging port
8. Emergency stop 17. Power switch
switch
9. The first floor tray
Fig. 1 Structure of Multi-layer Food-delivery Robot
This manual presents the functional properties and methods of installation for the use of the
Matradee and Matradee X Multi-layer Food-delivery Robots.
This manual covers the following:
1. Introduction to the Matradee Robots: Basic functional properties of
the Matradee and the structural information.
2. Operating steps: Preparatory work for installing and using the
Matradee Robots.
3. Appendix: Common faults, detailed technical parameters and safety
precautions for the Matradee Robots.
4. “Three Guarantees” Certificate (for repair, replacement, or compensa-
tion of faulty products).
Matradee X
Matradee
34

• Matradee is suitable for public indoor environments such as restaurants, hotels, shopping malls
and supermarkets, cinemas, KTV, business oces, etc.
• Matradee features fully-automatic positioning and navigation, intelligent obstacle avoiding,
machine vision and laser radar. It can move in a fully-automatic manner in indoor environments
and intelligently chat and interact with people, performing a variety of services such as deliver-
ing restaurant food, transferring oce documents, express distribution, etc.
• The product mentioned in this manual is the Matradee model of the multi-layer food-delivery
robot. The charging base described is optional.
Figure 1 displays the body structure of the Matradee. The robot chassis is a two-main-wheel and
four-engaged-wheel structure. It achieves automatic positioning using machine vision and laser
radar, and integrates touch switches and other sensors to implement the function of intelligent
obstacle avoidance.
Figure 2 shows the structure of the charging base for Matradee. Matradee is programmed with
intelligent charging base location. On its own, Matradee will find, match and contact the
charging base in order to recharge.
Introductionto
Matradee
01INSTALLATION
BODY STRUCTURE OF MATRADEE
OPERATING STEPS
When starting to use the Matradee, the user should follow these steps carefully.
1. Robot Mapping
Before the Matradee moves automatically, it needs to get familiar with the environment around
it. The robot stores and identifies the operating environment as a map. This mapping process is
completed by professional technicians in advance, so users do not need to complete by them-
selves.
Remapping will need to occur when significant changes take place in the indoor environment,
such as redecoration, or if the Matradee is moved to a new area for servicing.
2. Arrangement of Charging Base
Matradee is able to automatically return to its base for charging. The charging base must be
located within its operational range. Factory technicians are responsible for the installation of the
charging base. Once the charging base is installed, the user should not move it arbitrarily, if it is
indeed necessary to change the position of the charging base.
Fig. 2 Structure of the Charging Base
Front View Rear View
20. Indicator Light
21. Cooling Vent
22 Charging
Contact Chip
Top View
(GettoKnowIt)
56

1. Switch on/o
The power switch is set on the chassis behind the robot. When the silicone cover under the
chassis is opened, the user can see the button on the left, which is the power switch. Find the
position of the power switch in the position exhibited in Figure 3. Press the power switch by
hand to start the Matradee. The system cannot be put into normal operation until it starts for
about 40 seconds. When the Matradee needs to be turned o, the user should turn o the
power switch in the same manner. After the power switch is turned o, the machine will be
powered o at once.
The user can setup Matradee via the Matradee APP. The steps to enter the setup page of
Matradee are shown below:
①Click the “III” icon in the upper left corner of the home page to enter the menu page of
the software function.
②Click the Matradee Settings icon on the APP to enter the setup page.
1. Connect WI-FI
When using it for the first time, the user should connect Matradee to the network via WI-FI.
Setup steps are listed below:

①Turn on the WLAN (WI-FI) function of the system and search for available WI-FI.
②Select the available WI-FI and enter the password.
③Click the Connect button until WIFI connection is successful.
2. Charging Settings
The operating steps for setting the Automatic Charge Timing of Matradee are listed below:

①Click the Power Management menu to display the setup page for Power Manage
-ment.
②Slide the page upward to find and click Electric Quantity of Automatic Charge-back.
③Enter the numerical value and save it.
The operating steps for setting the Minimum Power Consumption for Matradee are listed below:

①Click the Power Management menu to display the setup page of power manage
-ment.
②Slide the page upward to find and click Minimum Power Consumption.
③Enter the numerical value and save it.
During the operating time, when the Electric Quantity running the robot is lower than the Elec-
tric Quantity of Automatic Charge-back, the machine will automatically reach the specified
charging base for charging. If the administrator cancels during charging, the machine will trigger
automatic charge-back again when the Electric Quantity running the robot is lower than the
Minimum Power Consumption.
The operating steps for setting the working time of Automatic Charge-back for Matradee are
listed below:
Fig. 3 Diagram of the Position of the Power Switch
START UP
2. Startup of Matradee APP
①Once the power switch is turned on, the system desktop will display the LOGO, the
animation of Matradee, and the Android desktop in sequence. The system will start for
approximately 40 seconds.
②The Matradee APP will be automatically opened after the system is started by
default. If the Matradee APP is not automatically opened, the user should find the
Matradee icon on the system desktop, as demonstrated in Figure 4, and the APP can
be started by clicking this icon.
02STARTUP 03SETUP
Figure 4 Icon of Matradee APP
After the Matradee APP starts, the user can access Matradee normally.
Power Switch
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Matradee has intelligent automatic charging capability. In the Matradee APP, the user can set the
working time of Matradee through the steps below:

①After entering the Robot Settings page, select Power Management to find the function
setting column of “Working Hours.”
②Click the Add button for working hours to enter the setup interface of time.
③Enter the setup page for time; pop up the selection page for time, then click OK on the
right after selecting the time. The time will be displayed at the start time on the left (enter
the setup page of time, and the selection page for time will correspond to the start time).
④If the start time and end time are changed, click the displayed time (e.g. 9:00), and the
selection page for time will be displayed. After selecting the time, the user must click OK,
and the time will be displayed in the corresponding position.
⑤The number of working days is seven by default, and the machine will automatically
return to the charging base for charging at the end of each working day. The user can
choose the specific working day as needed. If “I” is selected, the machine will only work on
Monday, and will automatically return to the charging base after the workday ends.
⑥Set the time and working day well, and click the Save button. The added working hours
are valid, defaulted as on. The ON button is orange.
⑦The added working hours cannot be revised, but can be deleted or closed. The Close
button is grayish white. When the working period is in a closed state, the machine will NOT
automatically go to the charging base for charging when it reaches the end of the work
day.
3. Adjust the Volume Level
If the system menu bar is displayed at the bottom of the screen, directly click the Volume button
to adjust the volume. If not, follow these steps:
①Click the Robot Settings icon of the Matradee APP to enter Settings Management
page.
②Select the System Settings menu, cancel the Hide Menu Bar, and find the volume
control button at the bottom of the screen.
③Click the volume djustment button on the right to increase the volume.
④Click the volume adjustment button on the button to reduce the volume.
4. Hide the Status Bar
①Click the Robot Settings menu on the selection page of the software menu to enter
the setup page of the APP.
②Click the System Settings menu.
③When clicking Hide Status Bar, a blue check icon will be displayed, and the status bar
on the desktop will be hidden. When clicking Hide Status Bar again, the blue check icon
will disappear and the status bar will be displayed.
5. Guardian Mode Setting
When the Guardian Mode is turned on, Matradee will automatically detect whether to run the
Matradee APP and to automatically turn on the APP. The operating steps are listed below:

①Enter the Robot Settings page, click System Settings to slide the button on the right
of Guardian Mode to the right. When the button turns green with the word “On”, the
Guardian Mode will be on, and the Matradee APP will restart automatically if it is acciden-
tally closed.
②Click the button on the right of Guardian Mode, and the button will slide to the left.
When the button is white with the word “O”, the Guardian Mode function will be turned
o. The Matradee APP will not open automatically if it is turned o. It cannot be operated
until the APP icon is manually clicked.
6. The operating steps for the Boot-up and Self-starting settings are listed below:
By default, the system will automatically start the Matradee APP. If the APP does not start
automatically, the user should set the Matradee APP to start automatically with the following
steps:
①Enter the setup page for Matradee, click System Setup and then slide the button on
the right side of Boot-up and Self-Start to the right. When the button turns green with
the word “On,” the boot-up and self-starting function will be turned on. After successful
setup, Matradee will automatically start the APP every time it starts up.
②Click the button on the right side of Boot-up and Self-start and slide the button to the
left. When the button turns white with the word “O,” the boot-up and self-start will be
turned o.
7. The operating steps for setting the Nickname are listed below:
①Enter the setup page of Matradee, and click Robot Name in System Setup to enter
the name setup page (nickname).
②Set the nickname, then click the Save button in the upper right corner of the page to
return to the system setup page. Now the name can be displayed.
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1. Automatic Intelligent Charging for Matradee
Matradee has intelligent automatic charging capabilities. When the following two conditions are
satisfied, Matradee will automatically return to the charging base. The user should ensure that
the charging base is fixed in place and has a stable electrical connection. Below are the two
conditions needed:
2. Manually Triggering Matradee for Charging
The user can trigger and control Matradee to automatically charge via the Matradee APP. The
operating steps are listed below:
3. Adapter Charging (not recommended; it is impossible to operate Matradee during the
adapter charging process)
When Matradee’s battery is out of charge and it cannot be turned on, the user can charge
Matradee through the adapter using the following steps:
After the sta has created the map, Matradee can start working. The operating steps are listed
below:


04DISTRIBUTION
The user can also manually push Matradee to the charging base for charging. The steps are
listed below:
05CHARGING
①Place the items to be delivered on the robot tray.
②Start the Matradee APP after the system is turned on. The upper left part of the
home page displays the label page of the type of restaurant room; select Hall or Box
respectively to enter the corresponding page.
③Select the table number on the Hall page and the room number on the Box page.
After selection, the corresponding label will be highlighted in blue and the Matradee
icon on the right will display the destination in real time.
④Click the Start Now button on the lower right.
⑤When the page jumps to the interface On the Way, Matradee will start to move to
the target carrying items, and there will be a voice reminder as well.
⑥When Matradee arrives at the destination, there will be a voice prompt. Click Return
after taking the goods and Matradee will automatically return to the home page.
• Matradee’s electric charge is lower than the charge level set by the user.
• Matradee is beyond the working period and the battery is not at 100%.
For setting the trigger condition of automatic charge-back, the user should refer to
the “Charging Setting” section of this Manual.
①Click the Power Management menu to display the Power Management setup
page.
②Click the Auto Charge button, and Matradee will automatically find the charging base
for charging.
③After Matradee reaches the charging base, it will automatically match and connect to
it.
④Matradee starts charging after matching and connecting with the charging base, and
the page will jump to the charging display.
①Click the Power Management menu to display the Power Management setup page.
②Click the Manual Charging button, and the page will jump to the Manual Charging
page.
③Manually push Matradee to the charging base, and the page will jump to the prompt
page.
④Align the back of Matradee with the base, and then push Matradee onto the base so
that the automatic charging interface at the bottom of Matradee will contact the
charging contact piece of the base.
⑤After the contact is successful, the page will display that the connection is successful,
and after waiting for 5 seconds, the charging page will be displayed.
*Note:
In the above steps ①and ②, the user needs to charge Matradee
through the charging base. It is necessary to ensure that the base is
well connected so that Matradee can correctly connect. Please pay
attention to the potential safety hazards caused by wrongful opera-
tion.
①Turn o the Matradee power switch.
②Open the silicone cover outside the back of the Matradee manual charging interface,
and connect Matradee with the charging plug of the adapter.
③After successful connection, the adapter indicator will turn red and the screen inter-
face will jump to the charging page, showing that charging is in progress.
④When the indicator light of the adapter turns green, it indicates that charging is
complete. Please disconnect the adapter and plug the silicone cover outside the
charging interface of Matradee.
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Please observe the following instructions when moving Matradee manually.
As demonstrated in Figure 6, the positions of the upright posts on both sides of Matradee’s
body are stress-bearing areas. The user can lift Matradee by holding this part with both hands.
Please keep Matradee upright while moving
Fig.6 Schematic Diagram for Moving
*Note:
The middle position on both sides of the body is the only place
where Matradee can be physically carried. Please carry Matradee
strictly based on the instructions. During the handling process, it is
not possible to directly pull up the bottom of Matradee, dump it,
directly pull up the tray, directly pull up the gap in the laser layer, or
directly pull up Matradee’s face and head. Any damaging of Matradee
caused by improper operation during handling shall be paid for by
the user.
Stress Area
06EMERGENCY
  TREATMENT
07MOVINGMATRADEE
When Matradee is moving, the user is required to push and move it by hand, or when Matradee
is in an abnormal running state, which may result in damage to the surrounding environment,
etc., the user can stop it by pressing the emergency stop switch on its back. The position and
operating steps of the emergency stop switch are demonstrated in Figure 5.
The emergency stop switch for Matradee is at the top of it, i.e. the position indicated by numeral
8 in the figure. Press the red emergency stop switch to stop Matradee under emergency circum-
stances.
Fig.5 Local Enlarged View after Opening the Outer Cover of the
Emergency Stop Switch
Emergency stop switch
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Performance Parameters of the Robot
Model
Product size
Tray size
Net weight of product
Maximum walking speed
Bear load
Maximum climbing angle
Network interface
Battery capacity
Rated power
Standby current
Battery life
Standby time
Service life
Working temperature
Working environment
Charging mode
Charging base size
Charging base weight
Storage temperature
Working pressure, altitude
Matradee
20.4*20.9*49.4in
20.3*16.8 in
88.18 lb
0.9 m/s
22. lbs (bear load of single layer)
Slope < =5 degrees
WIFI/4G/Bluetooth
DC 48V 12Ah
50W
Standby current < 0.5A
Continuous work ＞12-14 hours
Standby time ＞48 hours
20,000hours
32 – 113F, RH:5%〜85%, no dust
Indoor environment, flat and smooth ground
Support automatic/manual charging, input
rated
voltage 100-240Va.c / 50-60Hz
9.1*8.2*11.6in（the charging base is optional）
2.2 lb（the charging base is optional）
14°F-140°F
A standard atmospheric pressure, not more’
than 1000 meters above sea level
List of Exceptions and Clearing of Faults
Fault Phenomenon
Matradee cannot
start normally
Matradee cannot be
charged normally
Matradee cannot move
or navigate
Matradee cannot play voice
Matradee moves abnormally
Matradee Falls
1. There is not enough electricity, and the user should connect the
robot for charging via the adapter.
2. For other reasons, please contact customer service personnel.
1. The position of charging base moves. Please place the charging
base at the initial setting position
2. The charging base is not connected to the power supply, and the
user should connect the charging base to the power supply.
3. The charging base is blocked, etc., and the user should ensure that
there is no blocking object in front of the charging base.
4. For other reasons, please contact customer service personnel.
1. The robot is in the blind area of the map. The user should turn o
the robot and push it to the vicinity of the charging base to start
navigation again.
2. The vision module is covered, and the user should ensure that the
vision positioning module is not covered.
3. Radar failure of the robot occurs, and the user should check
whether the radar rotates normally.
4. The collision switch of the robot is faulty, and the user should
check whether the collision switch is squeezed or not.
5. For other reasons, please contact customer service personnel.
1. The voice of the robot is o or the volume is too low, and the user
should reset the voice.
2. For other reasons, please contact customer service personnel.
The user should turn o the power supply of the machine immedi-
ately and contact the customer service personnel for handling.
The user should turn o the power supply of the machine immedi-
ately and contact the customer service personnel for handling.
Possible Causes and Solutions
①Click the Power Management menu to display the Power Management setup
page.
APPENDIX
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Restrictions:
• This product is a wheeled robot, which is only used in an indoor flat environment (the ground
should be smooth, with the slope being less than 5 degrees and the protrusion not more than
1cm). Do not use it in an outdoor environment (such as an open balcony), rugged ground (such
as stairs), etc.
• Please do not use it in suspended environment (e.g. duplex floor, open balcony, top of house,
stairs) or an environment without a fence.
• Please do not use it in an environment above 122°F or below 32°F or in an environment with
any liquid or viscous substance on the ground.
• Before use, the user should put away all wires on the ground in the environment to avoid
dragging when the main machine is running.
• Before use, the user should remove sharp objects on the ground (such as decoration waste,
glass, nails, etc.) to avoid damage to the chassis of the machine.
• Please do not place any non-transportable objects (including children and pets) on stationary
or running machines.
• Please do not push or carry Matradee while the machine is moving.•
• The user should not move Matradee at will, but should carry it in strict accordance with the
User's Manual.
• Please clean and maintain the main machine and charging base when the power is turned o.
• Please do not use hard or sharp objects on Matradee.
• Please do not spill any liquid into this product.
• Please do not push down the main machine or place it upside down.•
• Matradee is an electronic product, and the user should keep it away from fire.
• If the user needs to transport Matradee, he/she should ensure that the main machine is turned
o, and it is recommended to use the original packaging and box.
• The user should use this product based on the instructions in the User's Manual or the Intro-
duction Guide. If any loss or injury is caused due to improper use, the user shall be responsible
for it.
Warranty Period:
Warranty Coverage:
Non-warranty Clauses:
The warranty service is only valid under normal use. Damage due to human factors and the
following clauses are not covered by the warranty:
Battery and Charging:
• Please do not use any third-party battery, power adapter or charging base.•
• Please do not disassemble, repair or refit batteries or charging bases without permission.
• Please do not place the charging base near the heat source (e.g. radiator, etc.).
• Please do not wipe or clean the contact pads of the charging base with wet cloth or wet
hands.
• Please do not throw away the discarded batteries. It is suggested that they be disposed of by
a professional organization.
I• f the user does not use the product for a long time, the user should switch o the main
machine after fully charged and put it in a cool and dry place. Charge it at least once a month to
avoid battery damage.
“ThreeGuarantees”
Certificate
SAFETYINSTRUCTIONS
1. If there is a non-human performance failure within 7 days from the date of purchase, the
buyer can choose to return, exchange or repair the goods.
2. If there is a non-human performance failure within 15 days from the date of purchase, the
buyer can choose to replace or repair the goods.
3. If there is a non-human performance failure since the date of purchase and within the
warranty period, our company promises to repair/replace it.
1. Product damage due to negligence, fault, misuse or disaster damage from user (e.g.
food liquid stains, product water ingress, external force cracking, scratches and damage
of peripheral components, etc.).
2. The user dismantles the machine by himself/herself and repairs and refits it without
the approval of the manufacturer.
3. Product damage due to connection to improper accessories, transportation and/or
other accidents.
4. There is no “Three Guarantees” Certificate (except those that can prove that the prod-
uct is within the three-guarantee period), or the product has exceeded the Three-Guar-
antees period.
5. The contents of the “Three Guarantees” Certificate are inconsistent with the physical
identification of the goods or have been altered.
6. Damage due to major force.
Name Warranty period
Main machine, charging base (if any) 1 year
17 18

Product Warranty Card:
Product model:
Name:
Telephone:
Address:
Dealer:
SN code:
Date of purchase:
Email:
Purchase address:
Dealer stamp
Product information
User information
Sales unit information
Product pictures
19 20

Introductionto
MatradeeX
(GettoKnowIt)
21 22

1. Stereo vision 10. The second floor tray
2. Laser radar 11. The third floor tray
3. Laser layer gap 12. The fourth floor tray
4. Anti-collision bar 13. Main wheel
5. Image module 14. Universal wheel
6 Touch screen 15. Manual charging port
7. Horn 16. Automatic charging port
8. Emergency stop switch 17. Power switch
9. The first floor tray
Fig. 1 Matradee X Structure of Intelligent Transport Robot
01IntroductiontoRobots
  (Understanding
  Robots)
• Matradee X intelligent transportation robot runs in the indoor environment, suitable for restau-
rants, hotels, movie theaters, business oces and other public indoor occasions.
• Matradee X intelligent transportation robot realizes the core functions of full autonomous
positioning and navigation, intelligent obstacle avoidance through machine vision, can move all
autonomously in indoor situations, and can interact with human voice intelligence. Specializing in
restaurant delivery of food, oce documents transportation, express delivery and other services.
•The product described in this specification is an Matradee X model; a feeding service robot.”
Robot Body Structure
Figure 1 is the main body structure diagram of Matradee X intelligent transport robot.
The robot chassis is two-wheel active, four-wheel driven structure. It realizes autonomous
positioning by machine vision and realizes intelligent obstacle avoidance by fusion of
touch, switch, and other sensors. The touch screen is for users to operate the robot
system.
Figure 2 is the structure diagram of charging base for Matradee X intelligent transporta-
tion robot. The robot has the function of intelligent autonomous recharge. The robot can
independently search, match, and contact the charging base automatically recharge.
*Note: The above picture is for reference only. The appearance and color of
the product are subject to change.
Front View Rear View
20. Indicator Light
21. Cooling Vent
22 Charging
Contact Chip
Top View
Fig. 2 Structure of Charging Base
MatradeeX
23 24

Please follow the following steps to start using your robot.
1. Robot Construction Map
Before the robot moves autonomously, it needs to be familiar with its moving environment,
which stores and recognizes the running environment in the form of the map. This step is called
"building map.” (This step is completed by professional and technical personnel without user's
own operation).
This is necessary when there is a major change in the indoor environment of the robot (such as
redecorating, robot handling to a new operating place or indoor items rearrangement, etc.)
2. Charging base layout
The robot has the function of automatic recharge, so it is convenient to place the charging base
inside its running place. The installation of the charging base is completed by the technical
personnel of the manufacturer. Once fixed, please do not move without
authorization.
02OPERATIONALSTEPS
  (USINGROBOTS)
  INSTALLATION
03SETUP
BOOT UP
Matradee X App Activation
1. Start/o power key
The power switch is located on the chassis behind the robot.
- open the silica gel. Find the power switch position in the position shown in figure 3, and press
the power switch
The system starts to start and waits about 40 seconds for normal use.
When it is necessary to turn o the robot power supply, please turn o the power switch in the
same way. After the power switch is o, the machine is cut o immediately.
Fig. 4 Matradee X app icon
After the Matradee X app starts, you can use the Matradee X robot normally.
By Matradee X app, the user can set up the robot. The steps to enter the robot settings page are
as follows:
1. Connection WI-FI
For the first time in use, connect the robot to the network through the WI-FI. The steps are as
follows:
1. Open System WLAN (WI-FI) function, search available WI-FI.
2. Select the available WI-FI, to enter the password.
3. Click the [Connect] button until the WIFI connection is successful.
2. Charging settings
The robot [auto recharge] setup operation steps are as follows:
1. Click on the Power Management menu to display the Power Management Settings
page.
2. Slide the page up and find and click [Automatic recharge].
Enter values and save them.
Fig. 3 Power Switch Position
1. Click on the top left corner of the main page of the word "three" icon to enter the
software function theme menu page.
2. Click on the Matradee X app [Robot Settings] icon to enter the settings page.
1. After starting the power switch, the system desktop displays the animation logo
Matradee X, and the system starts for about 40 seconds.
2.Android desktop Automatically opens the Matradee X App.
When the system starts by default:
Please find the Matradee X icon, the system desktop if the system is not started, as
shown in Figure 4, point
Click this icon to start APP.
25 26

1. Stereo vision 10. The second floor tray
2. Laser radar 11. The third floor tray
3. Laser layer gap 12. The fourth floor tray
4. Anti-collision bar 13. Main wheel
5. Image module 14. Universal wheel
6 Touch screen 15. Manual charging port
7. Horn 16. Automatic charging port
8. Emergency stop switch 17. Power switch
9. The first floor tray
The robot [minimum power of use] setting operation steps are as follows:
1 Click on the Power Management menu to display the Power Management Settings
page.
2 Slide the page up and find and click [Minimum Electricity Use].
Enter values and save them.
During the working period, the machine will automatically reach the specified charging base
when the running power of the robot is less than [automatic recharge]; if the administrator
cancels during the charging process, when the running power is less than [automatic recharge].
The machine will trigger automatic recharge again when [minimum power of use].
Robot automatic recharge working time setting operation steps are as follows:
A robot has the function of intelligent automatic recharge. In the Matradee X App, the user can
set the working time of the robot as follows:
1. After entering the Robot Settings page, select Power Management to find the Work
time function settings bar.
2. Click the add button during working hours to enter the time setting interface.
3. Go to the time setting page, pop-up time selection page, select the time and click on
the right [OK], the time is displayed at the left start time (enter the time setting page, the
time selection page that pops up automatically corresponds to the start time).
4. If you change the start time, the end time, click on the display time
(e.g .9:00), the time selection page from the bottom up, after selecting the time, you
must click [OK], the time is displayed in the corresponding position.
5. The working day defaults to seven days, and the machine will automatically return to
the charging base for charging every day until the end time; the working day can be
selected according to the need; if "one" is selected, the machine will only work on
Monday, and will automatically return to the charging base for charging after the to the
end time.
6. Set the time and working day, click the [save] button, the added working period is
valid, the default is open state, open button orange.
7. The working period that has been added for use can not be modified, can be deleted
or closed, the closing button is grayish white; the working period is closed, and the
machine does not automatically recharge the electric base at the time point of the end
of work.
3. Adjust sound size
If the system menu bar is displayed below the screen, click the volume button directly to adjust
the volume. If not, follow the following:
4. Hidden Status Bar
5. Daemon settings
When the robot [daemon mode] is turned on, the robot will automatically detect whether the
Matradee X app is running and turn on the Matradee X app. Automatically Its operational steps
are as follows:
1. Go to the Robot Settings page, click on [System Settings] will [daemon mode] right
button sliding right, button green and with the word "on “ the app will automatically
restart after being accidentally closed.
2. Click the button on the right of [daemon mode], the button slips to the left, the button
is white and has the word "o ", the daemon mode function is turned o, Matradee X app
will not automatically open after turning o, must manually click on the APP icon before
running.
6. Start-up Self-Start Setup steps are as follows:
By default, the system starts Matradee X app automatically. When the app does not automati-
cally start, please press the following operation settings to boot self-start:
.1 Go to the Robot Settings page, click on [System Settings] and slide the right button to
the right, the button is green and with the word "on ", the boot function is turned on;
after the setup is successful, the robot will start the Matradee X app.
2. Click the button on the right of [boot self-start], the button slide to the left, the button
is white and with the word "o ", boot self-start is closed.
7. The robot name setting operation steps are as follows:
1. Go to the Robot Settings page and click on the [Robot Name] to enter the name
(nickname) Set page.
2. Set the name, click on the top right corner of the page [save] button, return to the
system settings page, the name can be displayed.
1. Click on the Matradee X app [Robot Settings] icon to enter the settings
management page.
2. Select the System Settings menu, cancel the Hide menu bar and find the volume
control key below the screen.
3. Click on the right volume adjustment button to increase the volume.
4. Click on the left volume adjustment button to reduce the volume.
1. Click on the software menu to select the page [Robot Settings] menu and go to the
APP Settings page.
2. Click on the System Settings menu.
3. Click [Hidden Status Bar], the blue tick icon is displayed, the status bar on the
desktop is hidden, click [Hidden Status Bar] again, the blue tick icon disappears, and
the status bar is displayed.
27 28

04DISTRIBUTION
05CHARGING
After the worker creates the map, the robot can work for you as follows:
1. Robot Autonomous Intelligent Backing
The robot has the function of intelligent autonomous recharge. When the following two condi-
tions are satisfied, the robot will return to the charging base position autonomously for charging.
Please ensure the charging base position is fixed and the power is good.
• The robot power is lower than the user's set recharge value.
• The robot is outside the working period and the power is not up to 100%.
The setting of autonomous recharge trigger condition please refer to this manual setting section
‘charging setting’.
2. User Manually Trigger Robot Charge
The user can automatically recharge by Matradee X app operation, triggering and controlling the
robot. The specific operational steps are as follows:
1. Click on the Power Management menu to display the Power Management Settings
page.
2. Click the [Automatic Charging] button, the robot will automatically look for charging
bases for charging.
After the robot runs to the charging base position, it begins to independently match the con-
necting charging base.
The robot matches the connection to the charging base and starts charging, and the page
jumps to the charging display page.
Users can also manually push the robot to charge the charging base as follows:
1. Click on the Power Management menu to display the Power Management Settings
page.
2 Click the [Manual Charge] button and the page jumps to the Manual Charge page.
3 Manually push the robot to the charging base position, page jump prompt page. Aim
the robot back at the electric base, then push the robot to the electric base, let the robot
bottom automatic recharge interface contact with the charging contact sheet of the
charging base.
After successful contact, the page shows the connection is successful, wait 5 seconds to display
the charging power page.
*Note:
It is necessary for the electric base to be fully charged, and the robot
must be properly connected to the charging base to ensure a full charge
for Matradee. Please pay close attention when charging.
1. Place items to be delivered on a robot tray.
2. Automatic start-up of Matradee X app. The upper left part of its main page shows the
restaurant room type tab; select [lobby] or [box] respectively to enter the corresponding
page.
3. Select the table number on the [lobby] page, select the room number on the [box]
page, the corresponding label will be highlighted in blue after selection, and the robot icon
on the right side will display the destination in real time.
4. Click on the bottom right button.
The 5 page hops the interface [on the way] and the robot starts moving objects to the
destination with voice alerts. When the robot arrives at its destination, it will give a voice
prompt, click [return] after taking the item, or touch the hand-type touch area above the
eye by hand. The robot will return to the starting point, and the page will automatically
return to the home page.
3. Adapter charging (not recommended, robot is forbidden to move during adapter
charging)
When the robot battery runs out of power and can not be turned on, follow these steps to
charge the robot through an adapter:
1. Turn o the machine power switch.
2. Open the silicone sleeve outside the back [manual charging interface] of the robot
and connect the robot with the charging plug of the adapter.
3. After a successful connection, the adapter indicator turns red and the screen interface
jumps to the charging page, indicating when the charge is in progress.
4. When the adapter indicator turns green, it indicates that the charge is complete.
Please disconnect the adapter and plug the silicone sleeve outside the robot charging
interface.
29 30

06EMERGENCY
  MANAGEMENT
Emergency management
When the robot is in motion, the user needs to move the robot, or the robot is in an abnormal
state of operation, which may cause damage to the surrounding environment and other
emergencies, the user can press the emergency stop switch on the back makes the robot
stop running. The position and operation steps of the emergency stop switch are shown in
Figure 5:
The robot emergency stop switch is at the top of the robot, that is, the position shown in label
19 in the diagram. Press the red emergency stop switch to stop the robot urgently.
07HANDLINGROBOT
Fig. 6 Transport schematic
*Note:
The middle position on both sides of the fuselage is the only transportable
force position of the robot. Please follow the instructions strictly to carry the
robot. In the process of handling, it is strictly forbidden to pull the bottom of
the robot directly, to dump the robot, to pull the tray directly, to pull the gap
of the laser layer directly, and to pull the face and head of the robot
directly. The damage to the robot caused by improper operation during
handling is borne by the user himself.
Matradee X is a valuable piece of equipment, so when it is necessary to manually move the
robot, please strictly follow these instructions to operate:
As shown in Figure 6, the position of the column on both sides of the robot fuselage is a force-
able area, and you can hold the part by both hands to lift the robot up. Always keep the robot
upright during handling.
Fig. 5 Local magnification after opening the outer cover of the
emergency stop switch
Emergency Stop Switch
Stress Area
31 32

APPENDIX
List of Exceptions and Clearing of Faults
Fault Phenomenon
Matradee X cannot start normally
Matradee X cannot
be charged normally
Matradee X cannot
move or navigate
Matradee X cannot play voice
Matradee X moves abnormally
Matradee X Falls
1. There is not enough electricity, and the user should connect the robot
for charging via the adapter.
2. For other reasons, please contact customer service personnel.
1. The position of charging base moves. Please place the charging base
at the initial setting position
2. The charging base is not connected to the power supply, and the user
should connect the charging base to the power supply.
3. The charging base is blocked, etc., and the user should ensure that
there is no blocking object in front of the charging base.
4. For other reasons, please contact customer service personnel.
1. The robot is in the blind area of the map. The user should turn o the
robot and push it to the vicinity of the charging base to start navigation
again.
2. The vision module is covered, and the user should ensure that the
vision positioning module is not covered.
3. Radar failure of the robot occurs, and the user should check whether
the radar rotates normally.
4. The collision switch of the robot is faulty, and the user should check
whether the collision switch is squeezed or not.
5. For other reasons, please contact customer service personnel.
1. The voice of the robot is o or the volume is too low, and the user
should reset the voice.
2. For other reasons, please contact customer service personnel.
The user should turn o the power supply of the machine immediately
and contact the customer service personnel for handling.
The user should turn o the power supply of the machine immediately
and contact the customer service personnel for handling.
Possible Causes and Solutions
Performance Parameters of the Robot
Model
Product size
Tray size
Net weight of product
Maximum walking speed
Bear load
Maximum climbing angle
Network interface
Battery capacity
Rated power
Standby current
Battery life
Standby time
Service life
Working temperature
Working environment
Charging mode
Charging base size
Charging base weight
Storage temperature
Working pressure, altitude
Matradee X
19.6*19.6*47.2 in
19.5*15.8 in
127.86 lbs
0.9 m/s
22 lbs (bear load of single layer)
Slope < =5 degrees
WIFI/4G/Bluetooth
DC 48V 12Ah
50W
Standby current < 0.5A
Continuous work ＞15 hours
Standby time ＞48 hours
20,000hours
32 – 113F, RH:5%〜85%, no dust
Indoor environment, flat and smooth ground
Support automatic/manual charging, input rated
voltage 100-240Va.c / 50-60Hz
9.1*8.2*11.6in（the charging base is optional）
2.2 lb（the charging base is optional）
14°F-140°F
A standard atmospheric pressure, not more than 1000
meters above sea level
33 34

Matradee X
19.6*19.6*47.2 in
19.5*15.8 in
127.86 lbs
0.9 m/s
22 lbs (bear load of single layer)
Slope < =5 degrees
WIFI/4G/Bluetooth
DC 48V 12Ah
50W
Standby current < 0.5A
Continuous work ＞15 hours
Standby time ＞48 hours
20,000hours
32 – 113F, RH:5%〜85%, no dust
Indoor environment, flat and smooth ground
Support automatic/manual charging, input rated
voltage 100-240Va.c / 50-60Hz
9.1*8.2*11.6in（the charging base is optional）
2.2 lb（the charging base is optional）
14°F-140°F
A standard atmospheric pressure, not more than 1000
meters above sea level
SAFETYTIPS THREE-PACK
VOUCHER
Use restrictions:
This product is a wheeled robot, it is limited to indoor flat environment use (the ground is
smooth, the slope is less than 5 degrees, the protrusion is not more than 1 cm), do not use for
outdoor (such as open balcony), rugged ground (such as ladder) and other environment.
• Do not use in suspended environments (e.g. duplex floors, open balconies, top of home, stairs)
or without barriers
• Do not use in environments above 50°C or below 0°C or where there is any
liquid and viscous substance on the ground.
• Before using, please put the ground wire in the environment to avoid drag and
drop while the host is running.
• Please remove sharp objects on the ground (such as decoration waste, glass,
iron nails, etc.) before use, so as not to cause damage to the chassis of the
machine.
• Do not place any non-transportable objects (including children, pets) on a
stationary or running host.
• Do not push or carry robots during machine movement.
• Do not move the machine at will, when moving please strictly follow
the user instructions manual to carry. Please clean and maintain the
mainframe and charging base under shutdown or power o condition.
• Do not collide with robots with hardware or sharp objects. Do not spill any liquid into the
interior of this product.
• Do not push the host down or place it upside down.
• Robot is electronic product, please keep it away from fire source.
• For shipping products, please make sure the mainframe is o and suggest to use the
original packing box for packing. please follow the instructions of user manual or
introduction guide to use this product, if any loss or injury caused by improper use is at the
user's own expense.
Battery and Charging:
• Do not use any third party batteries, power adapters, charging bases. Do not disassemble,
repair, refit batteries or charge bases privately.
• Do not place charging bases near heat sources (e.g. radiators, etc.). Do not wipe or clean the
charging base contact sheet with wet cloth or wet hand.
• Do not discard discarded batteries at will. It is recommended that they be
handled by professional organizations.
• If you do not use the product for a long time, please turn o the main engine
after charging and put it in a cool and dry place, charge it at least once a month
to avoid battery damage.
Warranty Period:
Warranty Coverage:
Non-warranty Clauses:
The warranty service is only valid under normal use. Damage due to human factors and the
following clauses are not covered by the warranty:
1. If there is a non-human performance failure within 7 days from the date of purchase, the
buyer can choose to return, exchange or repair the goods.
2. If there is a non-human performance failure within 15 days from the date of purchase, the
buyer can choose to replace or repair the goods.
3. If there is a non-human performance failure since the date of purchase and within the
warranty period, our company promises to guarantee it free of charge.
1. Product damage due to negligence, fault, misuse or disaster damage from user (e.g.
food liquid stains, product water ingress, external force cracking, scratches and damage
of peripheral components, etc.).
2. The user dismantles the machine by himself/herself and repairs/refits it without the
approval of the manufacturer.
3. Product damage due to connection to improper accessories, transportation and/or
other accidents.
4. There is no “Three Guarantees” Certificate (except those that can prove that the prod-
uct is within the three-guarantee period), or the product has exceeded the Three-Guar-
antees period.
5. The contents of the “Three Guarantees” Certificate are inconsistent with the physical
identification of the goods or have been altered.
6. Damage due to major force.
Name Warranty period
Main machine, charging base (if any) 1 year
35 36