Ricoh M016 User manual

M016/M017
SERVICE MANUAL
005432MIU

M016/M017
SERVICE MANUAL

M016/M017
SERVICE MANUAL
005432MIU

It is the reader's responsibility when discussing the information contained
within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY
FASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
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desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
©2009 RICOH Americas Corporation. All rights reserved.

The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
WARNING

LEGEND
PRODUCT
CODE COMPANY
GESTETNER LANIER RICOH SAVIN
M016 SP3400SF SP3400SF SP3400SF SP3400SF
M017 SP3410SF SP3410SF SP3410SF SP3410SF
DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
* 11/2009 Original Printing

SM i M016/M017
M016/M017
TABLE OF CONTENTS
PRODUCT INFORMATION
1.PRODUCT INFORMATION.......................................................1-1
1.1SPECIFICATIONS.................................................................................1-1
1.2MACHINE OVERVIEW..........................................................................1-2
1.2.1COMPONENT LAYOUT ...............................................................1-2
1.2.2PAPER PATH...............................................................................1-3
1.2.3DRIVE LAYOUT............................................................................1-4
1.3MACHINE CONFIGURATION ...............................................................1-5
INSTALLATION
2.INSTALLATION ........................................................................2-1
2.1INSTALLATION REQUIREMENTS........................................................2-1
2.1.1ENVIRONMENT ...........................................................................2-1
2.1.2MACHINE LEVEL.........................................................................2-1
2.1.3MACHINE SPACE REQUIREMENT.............................................2-2
2.1.4POWER REQUIREMENTS...........................................................2-2
2.1.5INSTALLATION PROCEDURE.....................................................2-2
PREVENTIVE MAINTENANCE
3.PREVENTIVE MAINTENANCE ................................................3-1
3.1PM INTERVALS.....................................................................................3-1
3.1.1PM PARTS....................................................................................3-1
3.1.2YIELD COUNTER.........................................................................3-1
Counter Reset..................................................................................3-2

M016/M017 ii SM
REPLACEMENT AND ADJUSTMENT
4.REPLACEMENT AND ADJUSTMENT.....................................4-1
4.1BEFORE YOU START...........................................................................4-1
4.2SPECIAL TOOLS...................................................................................4-2
4.3EXTERIOR COVERS.............................................................................4-3
4.3.1FRONT COVER............................................................................4-3
4.3.2LEFT COVER ...............................................................................4-4
4.3.3REAR COVER..............................................................................4-7
4.3.4RIGHT COVER.............................................................................4-7
4.3.5TOP COVER.................................................................................4-9
When installing the top cover ...........................................................4-9
4.4ADF......................................................................................................4-11
4.4.1ADF UNIT ...................................................................................4-11
4.4.2ORIGINAL TRAY........................................................................4-12
4.4.3ADF FEED UNIT.........................................................................4-12
4.4.4ADF SEPARATION PAD ............................................................4-13
4.4.5ADF FRONT COVER..................................................................4-13
4.4.6ADF REAR COVER....................................................................4-14
4.4.7ADF COVER...............................................................................4-14
4.4.8ADF MOTOR ..............................................................................4-15
4.4.9ORIGINAL SET SENSOR...........................................................4-17
4.4.10ADF COVER OPEN SENSOR................................................4-18
4.4.11ADF FEED SENSOR..............................................................4-19
4.4.12ADF DRIVE BOARD...............................................................4-20
4.5SCANNER UNIT..................................................................................4-21
4.5.1OPERATION PANEL..................................................................4-22
4.5.2SCANNER TOP COVER ............................................................4-23
4.5.3SCANNER CARRIAGE UNIT .....................................................4-24
4.5.4EXPOSURE LAMP.....................................................................4-26
When reinstalling the exposure lamp .............................................4-27
4.5.5LAMP STABILIZER BOARD.......................................................4-28
4.5.6SCANNER MOTOR....................................................................4-29
4.6LASER UNIT........................................................................................4-30
4.6.1CAUTION DECAL LOCATIONS.................................................4-30
4.6.2LASER UNIT...............................................................................4-31

SM iii M016/M017
4.6.3POLYGON MIRROR MOTOR ....................................................4-32
4.7PAPER FEED AND EXIT.....................................................................4-33
4.7.1PAPER FEED ROLLER..............................................................4-33
After installing a new paper feed roller...........................................4-33
4.7.2FRICTION PAD...........................................................................4-34
4.7.3PAPER END SENSOR...............................................................4-34
4.7.4BY-PASS FEED ROLLER...........................................................4-35
4.7.5BY-PASS FEED ROLLER FRICTION PAD ................................4-36
4.7.6BY-PASS FEED SENSOR..........................................................4-37
4.7.7PAPER FEED CLUTCH..............................................................4-37
4.7.8RELAY CLUTCH.........................................................................4-39
4.7.9REGISTRATION CLUTCH..........................................................4-39
4.7.10TONER END SENSOR...........................................................4-40
4.7.11PAPER EXIT SENSOR...........................................................4-40
4.7.12RELAY SENSOR....................................................................4-41
4.7.13INVERTER SENSOR..............................................................4-41
4.7.14REGISTRATION ROLLER AND SENSOR.............................4-42
4.8PAPER TRANSFER.............................................................................4-46
4.8.1TRANSFER ROLLER .................................................................4-46
After installing a new transfer roller................................................4-46
4.9FUSING ...............................................................................................4-47
4.9.1FUSING UNIT.............................................................................4-47
Reinstallation..................................................................................4-49
After installing a new fusing unit.....................................................4-49
4.9.2THERMOSTAT...........................................................................4-50
4.9.3THERMISTOR............................................................................4-51
4.9.4FUSING LAMP............................................................................4-52
When reinstall the fusing lamp .......................................................4-53
4.9.5HOT ROLLER.............................................................................4-53
4.9.6PRESSURE ROLLER.................................................................4-54
4.9.7HOT ROLLER STRIPPER PAWLS.............................................4-54
4.10MOTORS........................................................................................4-55
4.10.1MAIN MOTOR.........................................................................4-55
4.10.2DUPLEX MOTOR (FOR M017) ..............................................4-55
4.11ELECTRICAL COMPONENTS.......................................................4-56
4.11.1LAYOUT OF PC BOARDS .....................................................4-56

M016/M017 iv SM
ECB (Engine Controller Board) ......................................................4-57
EEPROM........................................................................................4-58
Controller Board.............................................................................4-58
FCU................................................................................................4-59
USB Host Board.............................................................................4-60
4.11.2PSU ........................................................................................4-61
4.11.3CHARGE TERMINAL CASE...................................................4-65
4.12OTHERS ........................................................................................4-66
4.12.1COOLING FAN.......................................................................4-66
4.12.2SPEAKER...............................................................................4-66
4.12.3QUENCHING LAMP...............................................................4-67
4.13IMAGE ADJUSTMENT...................................................................4-68
4.13.1REGISTRATION ADJUSTMENT............................................4-68
User Adjustment.............................................................................4-68
Service Adjustment ........................................................................4-68
SYSTEM MAINTENANCE REFERENCE
5.SYSTEM MAINTENANCE REFERENCE .................................5-1
5.1SERVICE PROGRAM MODE................................................................5-1
5.1.1OVERVIEW...................................................................................5-1
5.1.2MAINTENANCE MODE MENU.....................................................5-1
To access Maintenance Mode do the following:...............................5-1
Selecting an Item..............................................................................5-1
Going into the Next Level/ Returning to the Previous Level .............5-1
Exiting the Maintenance Mode Menu...............................................5-1
Menu List..........................................................................................5-2
5.1.3FAX SERVICE TEST MENU.......................................................5-20
Entering the Fax Service Test Menu..............................................5-20
Selecting an Item............................................................................5-20
Going into the Next Level/ Returning to the Previous Level ...........5-20
Exiting the Maintenance Mode Menu.............................................5-20
Menu List........................................................................................5-21
5.2CONFIGURATION AND MAINTENANCE PAGE.................................5-23
5.2.1OVERVIEW.................................................................................5-23
To Print the Configuration Page/ Maintenance Page .....................5-23

SM v M016/M017
Other Types of Reports..................................................................5-24
Total Counter..................................................................................5-24
5.3FIRMWARE UPDATING......................................................................5-25
5.3.1CHECKING THE MACHINE FIRMWARE VERSION..................5-25
5.3.2UPDATING THE CONTROLLER FIRMWARE ...........................5-25
Procedure.......................................................................................5-25
5.3.3UPDATING THE ENGINE FIRMWARE......................................5-27
Procedure.......................................................................................5-27
5.3.4UPDATING THE BOOT LOADER FIRMWARE..........................5-28
5.3.5UPDATING FAILURE .................................................................5-29
5.3.6FW UPDATE TOOL MESSAGES...............................................5-30
FW Update Tool Messages: Information........................................5-30
FW Update Tool Messages: Error..................................................5-34
TROUBLESHOOTING
6.TROUBLESHOOTING..............................................................6-1
6.1SERVICE CALL CONDITIONS..............................................................6-1
6.1.1SUMMARY....................................................................................6-1
Fusing related SCs...........................................................................6-1
6.1.2ENGINE SC..................................................................................6-2
SC 2xx (Laser Optics Error) .............................................................6-2
SC 4xx (Image Transfer and Transfer Error)....................................6-3
SC 5xx (Motor and Fusing Error)......................................................6-4
SC 6xx (Communication and Other Error)........................................6-9
6.2IMAGE PROBLEMS.............................................................................6-10
6.2.1OVERVIEW.................................................................................6-10
6.2.2TEST PAGE PRINTING..............................................................6-10
Test Page Print Procedure.............................................................6-10
6.2.3TEST PATTERN PRINTING.......................................................6-11
Test Pattern Print Procedure..........................................................6-11
6.2.4DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS....6-12
6.3JAM......................................................................................................6-13
6.3.1JAM SENSOR LAYOUT .............................................................6-13
Paper Jam......................................................................................6-13
Original Jam...................................................................................6-14

M016/M017 vi SM
6.3.2JAM MESSAGE LIST .................................................................6-14
Paper Jam......................................................................................6-15
Original Jam...................................................................................6-16
ENERGY SAVING
7.ENERGY SAVING.....................................................................7-1
7.1ENERGY SAVE .....................................................................................7-1
7.1.1ENERGY SAVER MODES............................................................7-1
Timer Settings..................................................................................7-1
Return to Stand-by Mode .................................................................7-2
Recommendation.............................................................................7-2
7.2PAPER SAVE ........................................................................................7-3
7.2.1EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION..............7-3
1. Duplex:.........................................................................................7-3
2. Combine mode:............................................................................7-3
3. Duplex + Combine:.......................................................................7-4
Total counter ....................................................................................7-4
M016/M017 SERVICE MANUAL APPENDICES
SEE M016/M017 SERVICE MANUALAPPENDICES SECTION FOR DETAILED TABLE
OF CONTENTS
PAPER FEED UNIT TK 1080 (M355)
SEE SECTION M355 FOR DETAILED TABLE OF CONTENTS

PRODUCT INFORMATION
APPENDIX: SPECIFICATIONS
INSTALLATION
APPENDIX: SP MODE TABLES
Paper Feed Unit TK1080 (M355)
PREVENTIVE MAINTENANCE
APPENDIX: TROUBLESHOOTING GUIDE
REPLACEMENT AND ADJUSTMENT
SYSTEM MAINTENANCE REFERENCE
TROUBLESHOOTING
ENERGY SAVING
TAB
POSITION 2 TAB
POSITION 1
TAB
POSITION 3
TAB
POSITION 4
TAB
POSITION 6 TAB
POSITION 5
TAB
POSITION 8 TAB
POSITION 7