Ricoh RC Gate A TTP User manual

RC Gate A Training
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Slide 1
RC Gate A TTP
This training course assumes that you are familiar with the previous model ‘RC
Gate’.
Modifications to this TTP
January 29 2010
¾Modified slides (old numbering)
9, 34 (notes page only), 37, 59, 87, 94
Slides 72, 73, 74 (old numbering) - deleted
¾Added slides
After slide 32 (old numbering) - 2 slides added
After slide 37 (old numbering) - 1 slide added
After slide 87 (old numbering) - 2 slides added
After slide 90 (old numbering) - 1 slide added
After slide 92 (old numbering) - 1 slide added
February 3 2010
¾Modified slides (Jan 29 numbering)
99 (slide replaced)
March 5 2010
¾99 (slide edited)
March 24 2010
¾85 (last paragraph of slide corrected)
June 22 2010: New slides added to the user code counter section, and changes
made to the other slides in this section. Ten slides in this section now, plus the
title slide.
July 7 2010: Slide 110 – Note *5 added, Slides 82 and 83 inserted (ping
connection), Slide 9 (REST protocol and Cosmos – not used), slide 91 (text
added)

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Slide 2
Overview of the Course
No additional notes

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Slide 3
Sections in this Course
What is RC Gate A?
Comparison with Previous Products
Installation
New Features
Correct Turning Off Procedure
Replacement Procedures
Troubleshooting
Migrating a Customer from Multiple RC Gates to
an RC Gate A
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Slide 4
What is RC Gate A?
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Slide 5
What is RC Gate A?
The RC Gate A is a desktop external appliance.
It is the successor to the RC Gate.
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Slide 6
Options for the RC Gate A
DIMM: Allows the RC Gate A to handle user
counters.
SSD (solid state disk): Increases the maximum
number of managed devices from 100 to 1000.
The DIMM must also be installed, or the SSD will
not work.
No additional notes

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Slide 7
Comparison with Previous
Products
We include the RC Gate S Pro also, for reference.

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Slide 8
Major Specifications - 1
Max. number of Monitored devices
RC Gate: 500
RC Gate S Pro: 5000
RC Gate A: 500 (standard), 1500 (with optional memory)
Max. number of Managed devices
RC Gate: 100
RC Gate S Pro: 5000
RC Gate A: 100 (standard), 1000 (with optional memory)
Periodical reboot
RC Gate: Adjustable; Weekly or Monthly
RC Gate S Pro/RC Gate A: Unnecessary
SNMP Version
RC Gate: SNMP v1/v2 only
RC Gate S Pro/RC Gate A: SNMP v1/v2/v3
These are the most important differences from the RC Gate.

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Slide 9
Major Specifications - 2
Communication Protocol
RC Gate: SNMP/SOAP
RC Gate S Pro/RC Gate A: SNMP/SOAP
Communication Method (between appliance and center)
RC Gate: SMTP (1-way) or HTTPS (2-way)
RC Gate S Pro/RC Gate A: HTTPS only
Appliance ID2
RC Gate: J77 / (J76)Ymm00001
RC Gate S Pro: S5600000001
RC Gate A: V7800000001
System Log
RC Gate: 4KB
RC Gate S Pro: 500MB, RC Gate A: 2MB
Communication Log
RC Gate: 64kB
RC Gate S Pro: 10MB, RC Gate A: 2MB
Security Log
RC Gate A: 2MB
These are the most important differences from the previous model ‘RC Gate’.
SOAP: Simple Object Access Protocol

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Slide 10
Major Specifications - 3
When an Appliance SC occurs
RC Gate: Will reboot.
RC Gate S Pro: RC Gate S Pro itself does not
reboot, but the internal @Remote service will
reboot.
RC Gate A: Will reboot.
These are the most important differences from the previous model ‘RC Gate’.

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Slide 11
Installation
Overview
This section will explain the main points about installing a RC Gate A at a
customer site.

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Slide 12
A Summary of the Steps - 1
Step 1. Customer Pre-Survey
To gather the necessary information for the
installation
Will the machines be ‘Monitored’ or ‘Managed’?
How many RC Gate As will be needed?
Step 2. Pre-Register the RC Gate A, using the
Center GUI
To issue a Request Number for the RC Gate A
Step 3. Device Configuration
To check that the machines can be connected to
@Remote.
No additional notes

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Slide 13
A Summary of the Steps - 2
Step 4. Install the RC Gate A at the Customer Site
Install the RC Gate A unit and the options requested by the
customer.
Connect the RC Gate A to a PC, so that you can make
settings on the RC Gate A.
Connect the RC Gate A to the customers LAN and set up
the network settings
Connect the RC Gate A to the @Remote Gateway, to
register the RC Gate A with the @Remote Center
Step 5. Register the devices that are connected to the RC
Gate A(s) that you just installed
In the RC Gate A UI, use the Device Registration Wizard or
the Auto Discovery Wizard
It will be necessary in some cases to also register the
machines with the Center GUI
No additional notes

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Slide 14
Installation
Step 1. Customer Pre-Survey
No additional notes

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Slide 15
Managed or Monitored Devices
RC Gate A with no optional memory
Maximum managed devices - 100
Maximum monitored devices - 500
Maximum total devices - 600
RC Gate A with optional memory (DIMM plus SSD)
Maximum managed devices - 1000
Maximum monitored devices - 500
Maximum total devices - 1500
RC Gate
Maximum managed devices - 100
Maximum monitored devices - 500
Maximum total devices - 500
RC Gate S Pro
Maximum total devices - 5000 (any mixture of managed
and monitored)
This is a theoretical specification, but in practice the RC
Gate S Pro can probably handle many more devices than
this
For the RC Gate A without memory, the number of managed devices is fewer.
To manage more devices, the optional DIMM and optional hard disk (SSD: solid
state disk) must both be installed. The SSD cannot work without the DIMM.
If only the DIMM is installed, the RC Gate A will be able to handle user counters.

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Slide 16
How Many Units do I Need?
No Optional Memory
Keep in mind that the customer may remove some of these machines or install
some new ones. So you may need to change the number of RC Gate As at the
location.

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Slide 17
How Many Units do I Need?
With Optional Memory
Keep in mind that the customer may remove some of these machines or install
some new ones. So you may need to change the number of RC Gate As at the
location.

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Slide 18
Installation
Step 2. Pre-Register the RC Gate A, using
the Center GUI
No additional notes

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Slide 19
Registering a New Device
Login to the center server.
Make sure that your PC has the required settings
to access center GUI.
Make sure that you already have your ID and
password to login to the following URL:
https://rcg.support.ricoh.com/atremotecenter/Main
Servlet
In the center GUI, click “New Registration” in the
Registration menu.
Input the necessary information.
Click “Register” to obtain a Request Number.
The technician needs this number to install the
RC Gate A at the customer site.
This slide is an overview of the steps. The procedure is the same as for the
previous model ‘RC Gate’.

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Slide 20
Installation
Step 3. Device Configuration
No additional notes