Rimage Maestro RAS37 User manual

Rimage Maestro™
User Guide
RAS37 & RAS37E

For more information visit www.rimage.com/support
2004827_B 2
Rimage Corporation reserves the right to make improvements to the equipment and software described in this document at any time without prior
notice. Rimage Corporation reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation
of Rimage Corporation to notify any person or organization of such revisions or changes.
This document may contain links to web sites that were current at the time of publication but may have moved or become inactive since. This
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content of any such third-party site.
© 2021, Rimage Corporation
Rimage®and Everest® are registered trademarks of the Rimage Corporation. Maestro™ and Encore™ are trademarks of the Rimage Corporation.
Windows®is a registered trademark of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
The most recent version of this document can be found at www.rimage.com/support.
Rimage Corporation
201 General Mills Boulevard
Golden Valley, MN 55427, USA
Toll Free +1.800.445.8288
Rimage Europe GmbH
Wernher-von-Braun Straße 9
63303 Dreieich-Offenthal, GERMANY
Tel [phone]
Rimage Japan Co., Ltd.
4F Arai #38 Bldg.,
2-7-1 Hamamatsu-cho,
Minato-ku, Tokyo 105-0013 JAPAN
Tel [phone]
Rimage Taiwan
2F.-7, No. 508, Sec. 5,
Zhongxiao East Road., Xinyi Dist.,
Taipei City 110, TAIWAN
Tel [phone]
Rimage Information
Technology (Shanghai)
Co., Ltd.
RM # 206, 207, 2F
No.1 FuXing Zhong Road
HuangPu District
Shanghai, 200025 CHINA
Tel [phone]

Contents
2004827_A For more information visit www.rimage.com/support
Introducon ............................................................... 1
About this User Guide ....................................................................... 1
About the Maestro System................................................................ 1
Unpacking and Setup Instrucons..................................................... 1
Important Informaon ............................................... 2
Support Contact Informaon ............................................................ 2
Learn More Online ............................................................................ 2
Technical Support .............................................................................. 2
Recording Soware Disclaimer.......................................................... 3
Safety and Compliance Informaon .................................................. 3
Safety Precauons ....................................................................................3
Country-specic Cauons and Warnings .................................................3
Compliance Informaon ...........................................................................4
Idenfying the Parts of the Maestro System ............... 5
Front View ......................................................................................... 5
Back View .......................................................................................... 6
Internal View ..................................................................................... 7
Parts Informaon .............................................................................. 8
Status Light ...............................................................................................8
Display Panel & 5-way Control..................................................................8
Beeper.......................................................................................................8
Operang the Maestro System ................................... 9
Powering On the Maestro System ..................................................... 9
Powering O the Maestro System..................................................... 9
Pausing the Maestro System ........................................................... 10
Loading the Data Modules .............................................................. 10
Loading the Cases............................................................................ 11
Resuming the Maestro System........................................................ 11
Maintaining the Maestro System.............................. 12
Overview ......................................................................................... 12
Cauonary Informaon ................................................................... 12
Preventave Maintenance Schedule............................................... 12
Rimage System Ulity............................................... 13
Enabling the Beeper ........................................................................ 13
Diagnosc Tests ............................................................................... 13

1
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2004827_B
Introduction
This manual provides the information needed to congure, operate,
and maintain the Rimage Maestro Automated USB Publishing System.
• The terms "system" and "autoloader" may be used throughout this
manual to refer to the Maestro product.
• The term printer refers to the Everest Encore CP printer.
Important! Your Maestro system may not look exactly like the model
featured in this User Guide.
About this User Guide
• While Rimage maintains all versions of our manuals and
documentation, please note that the English version found on the
Rimage website always contains the most up-to-date information.
• Unless otherwise indicated, all Windows navigation statements are
Windows 10 paths. Other Windows operating system navigation
may differ slightly.
• The following notes and symbols are used throughout the manual
to help clarify information:
Note: A Note provides supplemental information or information that
may apply only in special cases.
For example, memory limitations, equipment congurations, or
details that apply to specic versions of a program.
Tip: A Tip will point out alternative methods that may not be obvious
as well as further illustrating the benets and capabilities of the
product.
Important!
• An Important section provides information essential to the
completion of a task.
• Vital supplemental information.
• You can disregard information in a Tip and still complete a task,
but do not disregard an Important section.
Caution: A Caution indicates that failure to observe this guideline could
result in loss or damage to the equipment, product, software, or data.
Warning! A Warning indicates that failure to follow this guideline
could result in bodily injury to personnel operating or maintaining
the equipment.
About the Maestro System
The Maestro system comes with the Everest® Encore™ CP printer. For
information about your printer, refer to the Rimage® Maestro Setup and
Installation Guide and/or Everest Encore CP User Guide that shipped with
your printer.
The embedded Maestro has an internal control center PC. This
embedded PC is a network-ready device that can receive orders from
other networked computers. You can also operate the Maestro locally
by attaching a monitor, keyboard, and mouse.
The non-embedded Maestro requires an external PC to be used as the
external control center. In most instances, the Maestro is not shipped
with an external PC. You must provide a PC to be used as the external
control center. Refer to the Maestro specications for minimum and
optimum PC requirements.These technical specications can be found
at www.rimage.com/support.
Unpacking and Setup Instructions
To unpack your Maestro system, refer to the unpacking label on the
box. For setup instructions, refer to the Maestro Setup and Installation
Guide that shipped with your product.

2
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2004827_B
Important Information
This section provides support contact information, and cautions and
warnings, for the Maestro system.
Technical Specications for this product can be found at
www.rimage.com/support.
Support Contact Informaon
US, Canada, Latin America
Rimage Corporation
201 General Mills Blvd,
Golden Valley, MN 55427, USA
Attn: Rimage Services
Email: [email protected]
Telephone:
North America: 800.553.8312
Mexico/Latin America: 952.946.0004 option 2
Fax: [phone]
Europe
Rimage Europe GmbH
Wernher-von-Braun Straße 9
63303 Dreieich-Offenthal,
GERMANY
Email: [email protected]
Telephone: [phone]
Fax: [phone]
Asia/Pacic
Rimage Japan Co., Ltd.
4F Arai #38 Bldg.,
2-7-1 Hamamatsu-cho,
Minato-ku, Tokyo 105-0013, JAPAN
Email: [email protected].jp
Telephone: [phone]
Fax: [phone]
Rimage Taiwan
2F.-7, No. 508, Sec. 5
Zhongxiao East Rd., Xinyi Dist.,
Taipei City 110, TAIWAN
Email: [email protected]
Telephone: [phone]
Rimage China
RM # 206, 207, 2F
No.1 FuXing Zhong Road
HuangPu District
Shanghai, 200025 CHINA
Email: [email protected]
[email protected]
Telephone: [phone]
Contact Rimage Services
Website: www.rimage.com/support
When you contact Rimage
Services, please provide:
• System serial number and
software version
• Functional and technical
description of the problem
• Exact error message received
Copy and record the following information
from your Rimage product for future reference.
Note: Make sure you update the Serial
Number anytime you receive a
replacement system.
Serial Number:
Product Name:
Date of Purchase:
Learn More Online
At www.rimage.com/support, you can experience Rimage’s world-class
Support and Services. From this online site you can access:
• Information about the latest software and rmware updates
• Product specications
• The latest documents
• Current rmware downloads
Technical Support
Rimage offers a variety of service and support options for the Maestro
system, including Rapid Exchange Services, and Software Subscription
and Support. Please contact your Rimage Value Added Reseller or
Rimage for additional information and pricing.

3
Important Information
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2004827_B
Recording Soware Disclaimer
This product, software, and documentation may be designed to assist
you in reproducing material in which you own the copyright or have
obtained permission to copy from the copyright owner. Unless you own
the copyright or have permission to copy from the copyright owner,
you may be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about your rights,
you should contact your legal advisor. If you are neither in possession
of the copyright nor have authorization from the owner of the copyright,
unauthorized copying of copyrighted material to a USB drive any other
media violates national and international legislation and can result in
severe penalties.
Safety and Compliance Information
This manual and the indications on the product allow proper and safe
operation. The indication marks below help protect you and other
persons from injury, and equipment from damage.
Safety Precautions
To ensure safety, read these precautions and familiarize yourself with
their meaning before using the equipment.
Cautions:
• For continued protection against risk of re, replace the fuse only with the
same type and rating. An authorized technician should perform all service
procedures.
• Use only the supplied AC power cord, or use a safety agency approved power
cord. For applications outside North America, refer to the nearest Rimage
ofce for assistance in selecting a locally approved power cord.
• This product is designed for an ofce environment.
• The Maestro contains a lithium battery. There is a risk of explosion if the
battery is replaced by an incorrect type. Dispose of the old battery according
to the manufacturer’s instructions included with the battery packaging.
• Due to the precision required of moving robotic components, Maestro must be
installed on a sturdy, level surface.
Country-specic Cautions and Warnings
Warnings!
• Taiwan: 警告使用者：
此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻干
擾， 在此種情況下，使用者會被要求採取某些適當的對策。
• Korea: 사용자 안내문：
이 기기는 업무용 환경에서 사용할 목적으로 적합성평가롤
받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의 우려가
있습니다.
※ 사용자 안내문욘 “엄무웅 방송통신기자재” 에만 적웅한다.

4
Important Information
For more information visit www.rimage.com/support
2004827_B
Compliance Informaon
Product Maestro Product Model
Maestro Non-Embedded RAS37
Maestro Embedded RAS37E
Notice for USA NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when this equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
This product complies with UL 60950-1, 2nd Edition.
Notice for Canada This Class A digital apparatus complies with Canadian ICES-003 Issue 5:2012. Cet appareil numerigue de la classe
A est conforme a la norme NMB-003 du Canade.
This product complies with CAN/CSA-C22.2 No. 60950-1-07, 2nd Edition.
Notice for Europe This product is in conformity with the EMC Directive 2014/30/EU and the Low-Voltage Directive 2014/35/EU through
compliance with the following European Standards: EN55032:2012/AC:2013 Class A Limit; EN55024:2010; EN61000-
3-2:2014; EN61000-3-3:2013; EN60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013. The CE mark has been afxed
in accordance with the CE Marking Directive 93/68/EEC.
Notice for Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI-A). If this equipment is used in a domestic environment, radio interference may occur, in
which case, the user may be required to take corrective action.
Translation:
この装置は、クラスA機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがあります。この場合には使
用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
Notice for Australia This product complies with AS/NZS CISPR32:2015.
Notice for Korea It is certied that foregoing equipment has been certicated under the Framework Act on Telecommunications and
Radio Waves Act.
위 기기는 전기통신기본법, 전파법 에 따라 인증되었음을 증명 합니다.
Notice for Taiwan This is class A digital device. It may cause radio-frequency interference when used in a residential area. In this case,
the users are advised to take appropriate precautions.
Translation:
這是甲類的資訊產品,在居住的環境中使用時,可能會造成射頻干擾,在這種情況下,使用者會被要求採取某些適當的對策.

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2004827_B 5
Identifying the Parts of the Maestro System
Front View
PC Power Button
Inside Door
(embedded only)
Status Light
Case Magazines
Data Module
Magazines
Top Cover
Front Door
USB 3.0 Port
1 2 3 4
A B C D

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2004827_B 6
Identifying the Parts of the Maestro System
Back View
Embedded Non-Embedded
Power
Cord
Power
Receptacle
USB
Ports
DisplayPort &
HDMI Video
Ports
Power Switch
DVI Port
USB
Port
Power
Receptacle
Ethernet
Ports
Microphone
and Speaker
Jacks

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2004827_B 7
Identifying the Parts of the Maestro System
Internal View
Assembler Gantry
USB Recorders
USB Hub
USB Recorder Power
Control
Gripper Arm

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2004827_B 8
Parts Information
Status Light
The Maestro system is equipped with a status light that indicates
various conditions. The table below illustrates status light states and
explains the conditions indicated by each state.
Light State System Condition
Green
light on
The system is operating properly. No jobs are
currently processing.
Green
light
blinking
The system is operating properly. Jobs are
currently processing.
Yellow
light on
The system is waiting for the software to start.
Yellow
light
blinking
The front door may be open. Close the front
door to allow jobs to process.
Red light
on
The system is out of cases and/or USB
modules. Fill the supply bins with the
appropriate media type.
A system error requires operator intervention.
Check the client workstation or control center
for a message.
An equipment error occurred at initial start up.
Check your connected PC for a message.
Display Panel and 5-way Control
The Display Panel is a four-line display that informs you of operations or
conditions that require operator intervention, including the consumable
status. The four-line display includes:
• Line 1: System name
• Line 2: ITS (Intermediate Transfer Sheet or retransfer ribbon) count and
CMY or BLK ribbon count
• Line 3: Quantity of cases loaded in magazines 1-4
• Line 4: Quantity of USB modules loaded in magazines A-D
After initialization, the embedded Maestro system displays the name of
the internal PC.
The 5-way control can be pressed up, down, left, right to navigate various
menus. A selection can be made by pressing the control in.
Tip: The caret symbol ‘^’ in the upper right corner of the Display Panel
indicates that the Rimage software is currently communicating with the
autoloader.
Tip: When the front door is open, the Display Panel will list the carousel
bin number that is aligned to the front of the system.
Beeper
The Maestro system has a beeper that can be enabled to sound when
user intervention is required. Read the error message that displays on
the Display Panel or on your PC monitor and take appropriate action to
correct the problem. Refer to the Enable the Beeper section on page 14 for
beeper setting options.
Identifying the Parts of the Maestro System

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2004827_B 9
Operating the Maestro System
This section provides you with the information needed to ready the
Maestro system to produce discs.
Tip: When the front door is open, all roboc movement will be suspended.
All funcons will resume once the door is closed.
Powering On the Maestro
System
1. Press the power switch on the rear of
the system.
{ If you have a non-embedded
Maestro, the system is powered on.
{ If you have an embedded Maestro,
continue with step 2
2. On the front of the system, press the PC
power button to power on the embedded
PC.
Powering Off the Maestro System
• If you have a non-embedded Maestro:
{ Close all open applications.
{ Press the main power switch on the rear of the Maestro to
power off the system.
• If you have an embedded Maestro:
{ Close all open applications.
{ Shut down from Windows Start Menu
- or -
{ Briey press and release the PC power button on the front of
the Maestro system. This shuts down the software, Windows,
and the embedded PC.
Caution: Do not press and hold the PC power button. If
you press and hold the PC power button, the embedded
PC will not shut down properly. This may cause data loss or
corruption.
Note: It can take up to 30 seconds for the system to power off.
Power
Switch
PC Power Button
(Embedded Only)

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2004827_B 10
Operating the Maestro System
Important! In order to remove either the Data Module Magazines or
the Case Magazines, the Maestro must be paused.
Pausing the Maestro System
Note: Pausing the Maestro requires the use of the AutoConductor
software. For more details on installation, conguration, and use of
AutoConductor please refer to the Software User Guide.
1. On the left panel of the AutoConductor window, select the Maestro
station you wish to pause.
2. Click the Pause button in the upper right of the main panel.
Loading the Data Module Magazines
Tip: You can load up to 25 data modules in
each of the 4 magazines for a total of 100
data modules. Please use the procedure
below to insert the data modules into a
magazine.
1. Remove the Data Module Magazine from
the Maestro by pulling straight up.
2. Press the latch release button on the
bottom of the magazine, and slide the
magazine cover open.
Note: When opening, be careful to keep the
magazine oriented with the latch release at
the bottom to avoid accidentally emptying the
contents of the magazine.
3. Insert Data Modules with the clips upward and the capacity label
facing the Latch Release as shown.
Note: If the data modules are inserted incorrectly, the magazine cover
will not close.
4. Slide the magazine cover closed until latched.
5. Insert the Data Module Magazine back into the Maestro system
until it clicks into place.
6. Repeat for each of the Data Module Magazines.
Latch
Release Data
Modules

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2004827_B 11
Loading the Case Magazines
Tip: You can load up to 25 cases in each of the 4 magazines for a total of
100 cases. Please use the procedure below to insert the cases into a
magazine.
1. Remove the Case Magazine from the
Maestro by pulling straight up.
2. Press the latch release button on the
bottom of the magazine, and slide the
magazine cover open.
Note: When opening, be careful to keep the magazine oriented with the
latch release at the bottom to avoid accidentally emptying the contents
of the magazine.
3. The Case Magazines are designed to
hold either Thumb Cases or Pocket
Cases. Use the correct magazine for
your use case.
4. Insert cases with the data module
opening facing upwards and the
lanyard hole aligned to the left as
shown.
Note:Whether using thumb or pocket
cases the orientation is the same.
5. Slide the magazine cover closed until
latched.
6. Insert the Case Magazine back into
the Maestro system until it clicks into
place.
7. Repeat for each of the Case Magazines.
Resuming the Maestro System
Note: Resuming the Maestro requires the use of the AutoConductor
software. For more details on installation, conguration, and use of
AutoConductor please refer to the Software User Guide.
1. On the left panel of the AutoConductor window, select the
Maestro station you wish to resume.
2. Click the Resume button in the upper right of the main panel.
Latch Release

12
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2004827_B
Maintaining the Maestro System
Use the information in this section to keep your Maestro system in
optimal operating condition.
Overview
Regular preventative maintenance of your Maestro system can help
to ensure error-free data transfer and clean case labels. Maintenance
involves cleaning the system.
Note: The printer has its own maintenance requirements. Refer to your
Everest Encore CP User Guide for maintenance information.
Cautionary Information
Caution: To avoid damaging the Maestro system during maintenance:
• Never use oils, silicone, or other lubricants on any part of the
Maestro system.
• Use only non-abrasive cleaners to wipe down the surfaces of
your Maestro system.
• Never use cleaners to clean the embedded PC.
• Avoid pouring cleaners directly onto the Maestro system.
Instead, apply the cleaner to the cloth rst.
• Observe precautions for electrostatic-sensitive devices
whenever you access the embedded PC.
Preventative Maintenance Schedule
Note: Your system may require more frequent maintenance if used in a
dusty area, such as a store or warehouse.
Before you begin:
Warning! Always power off the Maestro and unplug the power cord
before you access the embedded PC.
1. Power off the Maestro system.
2. Disconnect the power cord.
Important! Failure to follow the maintenance schedule outlined below
may void your warranty.
Task Tool Frequency
Wipe down the lift arm shaft. Pay
close attention to:
• The area around the base of the shaft
• The area just above the lift arm
Lint-free
cloth
Weekly
Wipe down all surfaces of the
Maestro, including:
• Sides and top
• Door
• Carousel
• Base
• Top surface on the lift arm
Lint-free
cloth
Non-
abrasive,
all-purpose
cleaner
Weekly
Inspect the openings at the back of
the Maestro. Remove dust and debris
if necessary.
Remove the carousel and remove
dust and debris from the openings.
Vacuum Monthly

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2004827_B 13
Rimage System Utility
Rimage Automation Suite includes an application called Rimage
System Utility, which is used to update rmware and to congure the
beeper settings.
Tip: Firmware update les and installation instructions are made
available on support.rimage.com.
Enabling the Beeper
You can change the number of beeps that occur when the system is out
of media or there is an error.
1. In the # of Beeps on error eld, select the number of beeps you
wish to hear when there is an error.
Tip: To disable the beeper, set the number to zero.
2. Select Update beep count to set the number of beeps.
Diagnostic Tests
Maestro diagnostic tests are available to troubleshoot problems with
your system and ensure proper operation. For more information on
accessing, selecting, and performing diagnostic tests, refer to the
Maestro Diagnostic Tests document that is available at www.rimage.
com/support.

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2004827_B 14