Ringdale FollowMe User manual

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Quick Installation Guide
(FollowMe Terminal)
Document Control
Purpose
This quick installation guide provides an overview of how to
install and configure the FollowMe Terminal hardware
device
Date
4th April 2013
Revision
1.2
Overview
The FollowMe Terminal product can be used with any networked copier, printer, or MFP and provides
an intuitive user interface for any device for authentication and print release.
This guide assumes the user is familiar with the purpose of the product and has sufficient rights and
skills to install it.
Detailed information on how to install and fully configure the FollowMe solution can be found in the
FollowMe manual.

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Pre-Requisites
To successfully install the FollowMe Terminal the following pre-requisites need to be met:
Network
Network connection - 10/100 BASE-TX (RJ45)
Network cables - Two network cables are required (one from the FollowMe Terminal
to the copier, printer or MFP and one from the FollowMe Terminal to the main
network outlet)
FollowMe Q-Server
Version 6.x + or later
FollowMe Embedded Terminal License

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Communications
The solution includes bi-directional communications from the server to the FollowMe Terminal
embedded software client (running in the Terminal) as well as the FollowMe Terminal embedded
software client to the server. The ports and encryption used for communications are detailed below.
Product
Target
Port
Protocol
Target
Purpose
FollowMe
Terminal
9100
TCP
FollowMe Q-
Server
Communications between the
FollowMe Terminal embedded
software client and the Q-
Server software on the server
FollowMe Q-
Server
8450
TCP
FollowMe
Terminal
Communications between the
Q-Server software on the
server and the FollowMe
Terminal embedded software
client
Encryption
Communications between the embedded and the Q-Server (and vice versa) are encrypted using AES
256bit encryption.

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STEP 1: Attaching the FollowMe Terminal
The first step is to attach the FollowMe Terminal to the network, this is required to configure and
connect device and for the terminal then to be attached to an output device.
Front
The FollowMe Terminal front view consists of a 7” LCD screen. There are also optional reader
attachments which allows for a compatible reader to be mounted to the left or right of the screen.
Rear
The rear of the FollowMe Terminal allows for the FollowMe Terminal to be mounted using VESA 75 or
VESA 100 standard mounting points.
The rear of the FollowMe Terminal also features a security blanking plate to hide the cable
attachments from non-authorised access.

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Connector View
The available connectors on the FollowMe Terminal are explained in the following table:
Connector
Physical
Connections
Description
LAN
2
The LAN provides the network connectivity to the
FollowMe Terminal.
Unlike other FollowMe network products, the FollowMe
Terminal features a built-in HUB, rather than a pass-
through network interface, meaning both LAN ports act
the same, allowing either the LAN or Device to be
attached in any which way.
USB
2
The USB provides connections for the various FollowMe
card reader and fingerprint readers which the Terminal
supports.
Power
1
The power connector is used to supply 12-15VDC power
to the FollowMe Terminal.

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Typical Configuration
A typical configuration where the FollowMe Terminal is used is shown by the following diagram.
In this configuration, the FollowMe Terminal has both its
LAN ports attached, one to the main network and the
other to the Copier, Printer or MFP.
The card reader is attached via USB to the FollowMe
Terminal, and this could also be a USB fingerprint
reader or other supported USB authentication device.

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STEP 2: Initial Setup of the FollowMe Terminal
The first time the FollowMe Terminal is powered up the “Initial Setup” wizard will appear, this wizard
will allow basic settings to be configured to allow the FollowMe Terminal to be discovered and
configured in the network. The initial setup workflow is as follows:
Initial Setup
1) On first use, the first screen which will be seen is the below:
The settings which can be changed in this interface are shown below:
Setting
Purpose
Value (Defaults)
Device Name
The devices name
which will be
displayed when
discovering the
device on the
network and will
appear in the
embedded web
server
NP_[xxxxxx]

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2) The screen recalibration will appear next, and can be skipped if screen alignment is normally
satisfactory.
The settings which can be changed in this interface are shown below:
Setting
Purpose
Value (Defaults)
Recalibrate
Allows for the screen
to be recalibrated in
the event the screen
button press
alignment is not as
expected
[N/A]
In the event the “Recalibrate” button is pressed, the following screen will appear, and the on
screen instructions should be followed, pressing on the “+” carefully ensuring the screen is
correctly calibrated.
The on screen instruction states the following:
“Carefully press and briefly hold stylus on the center of the target. Repeat as
the target moves around the screen. Press the Esc key to cancel.”

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NOTE: While a stylus can be used, an alternative such as the end of a pen lid could
be used to achieve better calibration of the screen.
When the calibration completes the following screen will appear, to exist simply press on the
screen again.
3) The network configuration will appear next.
The settings which can be changed in this interface are shown below:
Setting
Purpose
Value (Defaults)
Obtain via DHCP
The default setting is
to obtain the IP
address via DHCP
(Default)
Specify an IP Address
One can optionally
specify the devices
IP address, subnet
and gateway when
selecting this option
(Optional)

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4) The last screen is the summary screen, this will show the configured IP address of the device,
and how to access the devices embedded web server to configure the device.
Forcing the “Initial Setup” Mode
In the event it is required to enter the Initial Setup mode at any point after it has completed for the first
time, this can be done by following the steps below.
1) Press on any area highlighted in “red” on the screen.
The press should be held for a period of 10 seconds, and then released.
2) Once released the following Unlock Code screen will appear, where the Embedded Web
Server (EWS) password will need to be entered

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3) Once authenticated the Service Mode screen will appear, in this screen only the “Initial Setup
Mode” should be selected
IMPORTANT: It is strongly recommend that one does not select other settings such as
Firmware Update unless one has a firmware file ready upload, as this will render the unit
unusable until a firmware file is loaded.
4) The device will now enter the Initial Setup mode, please follow the Initial Setup instructions.

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STEP 3: Configuring the FollowMe Terminal
There are multiple ways to configure the FollowMe Terminal some of which will provide more limited
functionality than others although also with their own benefits.
Embedded Web Server
The built in embedded web server allows for the FollowMe Terminal to be configured over a web
browser.
1) Connect to the FollowMe Terminal via the following URL.
http://[DEVICE_NAME_OR_IP_ADDRESS]/FollowMeEmbedded/
The [DEVICE_NAME_OR_IP_ADDRESS] would be replaced with the FollowMe Terminal’s
network address.
2) Once connected the device will prompt for credentials.
The default credentials are listed below:
Input Field
Value (Defaults)
Username
admin
Password
password
NOTE: The default values are “case” sensitive.
3) Once authenticated the initial “FollowMe Settings” screen that will appear.
a. Enter the FollowMe Q-Server settings:

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Setting
Purpose
Server(s)
The IP address of the FollowMe Q-Server(s) is
defined here
When multiple servers exist the additional server entry
boxes (2, 3, 4, 5 and 6) can be populated
Timeout
Specifies the connection timeout to be used for
communication with the FollowMe Q-Server
b. Optionally change the Embedded settings:
Setting
Purpose
Language
Defines which language the Embedded front panel
Graphical User Interface (GUI) is displayed in
Switch to user profile
language when available
Defines if the Embedded front panel Graphical User
Interface (GUI) language will be changed to match the
users profile language at time of login
Prompt Type
The authentication method which will be displayed on
the front panel is chosen here, for example it defines if
a PIN entry prompt or a username and password
entry prompt is displayed
The option for an “Inline Keypad” can be enabled
when PIN has been selected as an input method
Login Timeouts
This timeout defines the amount of inactivity time
which should pass before a user is automatically
logged out of the device
c. Optionally change the Accessibility Settings:

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Setting
Purpose
Beep Proximity reader on
card swipe
Beeps the Proximity card reader when a card has
been read
Beep Proximity reader on
authentication
Beeps the Proximity card reader upon a successful
authentication (or feedback beeps)
d. Optionally change the logging setting.
Setting
Purpose
Logging (level)
The embedded software client is capable of logging
additional information or diagnosing an issue
The default logging option is “Normal”, and should not
be changed unless specifically requested by a
FollowMe support representative
4) The “Device Settings” can also be configured.
a. Optionally the Device Name can be configured:
Setting
Purpose
Value (Defaults)
Device Name
The devices name
which will be
displayed when
discovering the
device on the
network and will
appear in the
embedded web
NP_[xxxxxx]

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server
b. It is recommended the Administrator Password is changed from the default.
Setting
Purpose
Admin User
The administrative username which is used on the
embedded web server to authenticate the user
Admin Password
The administrative password which is used on the
embedded web server to authenticate the user
c. Optionally the Networking settings can be changed.
Setting
Purpose
Value (Defaults)
Obtain via DHCP
The default setting is
to obtain the IP
address via DHCP
(Default)
IP Address
Subnet
Default Gateway
One can optionally
specify the devices
IP address, subnet
and gateway when
selecting this option
(Optional)
Display address in title
bar
One can specify if
the devices IP
address appears in
the main screen title
bar
(Optional)
d. Optionally the Date Time can be configured.

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Setting
Purpose
Date (Day/Month/Year)
The date can be specified as day, month, year
Time (Hour/Min)
The time can be specified as house, minute
Time Zone
The time zone in which the unit resides, so it can
provide local time
Use Daylight Savings
The daylight savings option allows for the time to be
adjusted according to the time zone daylight savings
setting
e. Optionally the Network Time Server (NTP) Settings can be changed.
Setting
Purpose
Enabled
Enables the Network Time Server (NTS)
NTS Address
Specifies the Network Time Server (NTS) IP address
Refresh Interval
Specifies the time intervals (in seconds) between the
NTS being checked for time
f. Optionally the Backlight Inactivity Settings can be changed.
Setting
Purpose
Enabled
Enables the Backlight Inactivity Settings

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Inactivity Timeout (seconds)
Specifies the inactivity timeout before the backlight is
switched off and the screen goes blank (this value
should be higher than the Login Timeout from the
Embedded Settings section)
g. Optionally the Sound settings can be changed.
Setting
Purpose
Clicks
Enables or disables the button clicks when pressing
on the front panel
Volume
Specifies the click volume when enabled
h. Optionally add a Logo Image can be displayed in the top left of the screen.
When clicking on the Edit button the following will appear, here the logo image should
be chosen, and the size should be 42x42 pixels.
i. Optionally a Screensaver image can be displayed on the screen.
When clicking on the Edit button the following will appear, here the screensaver
image should be chosen, and the size should be 320x240 pixels.

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Setting
Purpose
Enabled
Enables or disables the button clicks when pressing
on the front panel
Inactivity Timeout (seconds)
Specifies the inactivity timeout before the screensaver
is switched on (this value should be less than the
Backlight Inactivity Timeout)

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Embedded Loader
Load the embedded loader tool from the Printers section in the web administration tool.
1) Once the embedded loader tool is running, the FollowMe Terminal should be added to the list
of devices to deploy, this is done by clicking the Add button.
* Multiple IP addresses can be entered (when entering they should be separated via
a carriage return).
2) When configuring the FollowMe Terminal an Action must be selected.
The available actions for the FollowMe Terminal are the following:
Setting
Purpose
Install
The install action allows for a new firmware to be
loaded into the FollowMe Terminal
Update Settings
The Update Settings action allows for the embedded

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settings to be updated in the FollowMe Terminal
Reboot
The reboot action, reboots the FollowMe Terminal
3) Select the Terminal tab page to enter the FollowMe Terminal device specific settings:
a. Under Device Credentials enter the FollowMe Terminal embedded web browser
Username and Password.
The default credentials are listed below:
Input Field
Value (Defaults)
Username
admin
Password
password
b. When using the Update Settings Action the device settings can be applied.
Settings
Enter the standard settings which are required by the embedded software client to
communicate with the FollowMe Q-Server.
Setting
Purpose