Rinnai Pro Series User manual

Pro Series Ducted Central Heating & Cooling Systems
Operation guide

Important
This appliance must be installed in accordance with:
- Manufacturer’s installation instructions
- Current AS/NZS 3000, AS/NZS 3500 National Plumbing & Drainage,
AS/NZS 5141, AS/NZS 5419, AS/NZS 1677, AS/NZS 60335.2.40,
and G12/AS1
- HB276 - A Guide to good practice for energy e󰀩cient installation
This appliance must be installed, maintained and removed only by an
authorised person.
The system is not suitable for commercial applications requiring a
controlled atmosphere, for example server rooms, food storage etc.
For continued safety of this appliance it must be installed and
maintained in accordance with the manufacturer’s instructions.
Warning
Improper installation, adjustment, alteration, service and maintenance
can cause property damage, personal injury or loss of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Email: [email protected]
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Central heating and cooling systems, like cars, require regular maintenance and
servicing. For reliable operation Rinnai heat pumps / air conditioners should be
serviced annually by a licensed tradesperson.
Safety and important information..........................4
General information .............................................5
Features ...............................................................6
About your ducted unit..........................................8
Performing routine maintenance ..........................10
Wired wall controller and functions.......................11
Troubleshooting....................................................12
Wi-Fi control .........................................................14
Wi-Fi registration and connection.........................15
Limited Warranty ..................................................16
Contents

4|
Safety and important information
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure they do not play with the appliance.
If an abnormal situation arises (like a burning smell), immediately turn o󰀨 the unit and disconnect
the power.
If the system is used together with other heating devices, throughly ventilate the room to avoid
oxygen depletion.
Do not let the unit run for extended periods when the humidity is very high, or when doors or
windows are left open. This may result in excessive operational loading and lead to product failure.
Do not insert ngers, rods or other objects
into the air inlet or outlet. It may result in
electric shock or product failure.
Do not use or place ammable
materials near the appliance. It
may result in an explosion or re.
Do not operate the unit in places near or
around combustible gases. Gas may collect
around the unit and cause an explosion.
Do not operate the unit in a wet room such
as a bathroom or laundry room. Exposure
to water can cause electrical components to
short circuit.
Do not operate the unit with wet hands, this
may cause an electric shock.
Do not allow children to play with the unit.
Children must be supervised around the unit
at all times.
Do not use this unit for any other purpose
than its intended use.
Do not climb onto or place objects on top of
the outdoor unit.
Do not expose people or animals directly to
the cold or hot discharge of the appliance. It
may result in serious injury.
If any of the following conditions occur, turn o󰀨 your unit immediately and contact your
installer or Rinnai for advice:
• You smell a burning odour
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall onto or out of the unit
Do not drink the condensate water drained
from the appliance. Condensate is not
potable and may present a health risk if
consumed.

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Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust, maintain, or remove this system. Any work carried
out by a non-licensed tradesperson is illegal and will void any warranty.
R32 refrigerant
This appliance uses R32 (diuromethane) refrigerant, which is a ammable gas, class A2L,
according to AS 5149.1 and MUST BE handled by a refrigerant mechanic with the appropriate
refrigerant handling licence.
Warning risk of re / ammable material. If the refrigerant is leaked, together with an ignition
source, there is a possibility of ignition.
Minimum room sizes
When ammable refrigerants are used the appliance shall be located in a well ventilated area
where the room size corresponds to the room area as specied for operation, refer table below.
Please ensure that these minimum room sizes are adhered to for standard installations (up to 15 m
pipe length). If larger refrigerant charges than standard are used the installer must consult
AS/NZS 60335.2.40 to determine the safe minimum oor area for the installation. Minimum room
sizes are calculated on the base charge provided with the outdoor unit.
Model DONSR07B1 DONSR09B1 DONSR11B1 DONSR13B1 DONSR15B1 DONSR18B1
Standard charge (g) 1750 2600 2600 3600 3600 4000
Min. oor area (m2)1.94 4.28 4.28 8.20 8.20 10.13
Location and positioning
Installation must be in a position that can support the unit’s weight. If the chosen location cannot
support the weight of the unit, or the installation is not done properly, the unit may drop and cause
serious injury or damage.
The installer must install drainage piping according to the installation instructions. Improper
drainage may cause water damage to your home or property.
• Do not install the unit in location that may be exposed to combustible gas leaks. If combustible
gas accumulates around the unit, it may cause a re.
• Do not install the outdoor unit where noise may cause a nuisance, such as near bedrooms or
neighbouring properties.
• Where possible do not install the outdoor unit where it will be exposed to sea wind and salt
spray, this will signicantly reduce the durability of the unit.
• Indoor installation only.
• In severe environments (geothermal areas or areas with caustic gases) take precautions such
as applying additional corrosion protection to exposed components.
Genuine Rinnai parts
Only use the included accessories, parts, and specied parts for installation. Using non-standard
parts can cause water leaks, electrical shock, re, and cause the unit to fail.
Disposal guidelines
This appliance contains refrigerant and other potentially hazardous materials. When
disposing of the appliance, the law requires special collection and treatment. Do not
dispose of this product as household waste.
General information

6|
Features
Feature Explanation
Eco mode System will run on an 8-hour saving mode which can reduce
energy consumption by up to 60%.
Stepless comfort
technology
Inverter frequency is smooth ensuring temperatures are
consistently maintained and operating e󰀩ciency is high.
Multi outdoor fan speed DC fan motor, outdoor fan speeds increase from two to nine, giving
more setting options and energy saving.
Multi indoor fan speed Up to 12 indoor fan speeds, ensuring more accurate control and
bringing more comfortable air ow.
Gear Gear is a function within ECO that caps the compressor speed
of the outdoor unit, which reduces electricity consumption. Three
setting options 50%, 75% or 100%.
Turbo mode This function gives you a boost in cooling or heating power for a
period, and makes the room cool down or heat up rapidly.
Timer Set the unit to start and stop automatically in a 24 hour period.
Anti-cold air function Indoor fan speed is regulated automatically from the lowest grade
to the setting grade according to the evaporator temperature when
the unit starts heating. This function prevents cold air blowing and
causing discomfort.
Sleep mode Enables the air conditioner to automatically increase cooling or
decrease heating 1 °C per hour for the rst two hours, then holds
steady for the next ve hours, after that it will switch o󰀨. This
function maintains both energy saving and comfort at night.
Fast cool / heat The compressor will maximise running e󰀩ciency so you can enjoy
cooling and heating in seconds.
Temperature
compensation
The controller temperature reading can be adjusted to allow for any
variation between the actual room temperature and temperature at
the location of the controller.
Dry (dehumidier) mode Takes moisture out of the air when humidity gets high.
Auto defrost Prevents the evaporator from freezing and maintains dehumidifying
under a low temperature environment.

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Feature Explanation
Stream cool Inverter PCB’s are cooled by liquid refrigerant allowing for greater
performance when the temperature increases outside.
Pro-pel coil protection Prevents bacteria growing and improves heat transfer e󰀩ciency.
Dual sweep Outdoor fan automatically reverses on shutdown to clear dust and
debris from the condenser. This maintains operating e󰀩ciency and
prolongs the service life of the unit.
Self-diagnosis and auto
protection
If an abnormal operation or a parts failure occurs the unit will
shuto󰀨 automatically to protect the system and an error code will
display on the control panel of the indoor unit.
Emergency operation If there is an error with the temperature sensor the unit will still
keep running, but an error code will display.
Active clean Makes use of the condensing water to clean the evaporator and
dry it automatically.
Auto restart If the unit stops due to a power cut, it will restart with the previous
setting when the power resumes.
Refrigerant leak detect Indoor unit will show error code ‘EC’ and stop automatically when a
refrigerant leak is detected. This function protects the compressor
from being damaged by high temperatures due to a refrigerant
leak.
Wi-Fi control The system comes with Wi-Fi capability as standard, which
features Wi-Fi control via an App.

8|
About your ducted system
Ducted central heating and cooling systems are designed for ultimate all-year home comfort,
creating a perfect and even temperature throughout every space of your home.
Delivering heated or cooled air (often called conditioned air) via a network of ducts in your ceiling
or oor cavity, Rinnai ducted systems discreetly delivers powerful home heating and cooling
without compromising on your interior design aesthetic.
Incorporating leading inverter technology, the exible Rinnai ducted systems have outstanding
energy e󰀩ciency ratings and features Wi-Fi connectivity as standard.
System control
The operation of your system is controlled by an indoor thermostat / controller. Typical settings are
24 °C and 20 °C. The system will automatically modulate the outdoor unit capacity in response to
the demand of the conditioned space, to help ensure rapid cool down or warm up times, as well as
providing constant temperature control.
Attempting to control the system by other means, for instance switching the electrical supply ON
and OFF, may cause damage to the unit.
Frequent thermostat adjustment causes rapid-cycling, which is potentially dangerous to the
compressor and may blow the protective fuse or circuit breaker device at the mains power supply.
Where possible avoid excessive adjustments to the temperature setting within a short period of
time.
You may nd that you can maintain greater personal comfort by running the FAN continuously. Air
pockets can form due to the structure of the building, placement of grilles etc. These air pockets
may create cool or warm spots. Continuous FAN operation helps minimise any temperature
di󰀨erences.
Operation range limits
The table below indicates the temperature range the unit can operated within.
Mode Cooling mode Heating mode Dry mode
System setting 17-32 °C 0-30 °C 10-32 °C
Outdoor temperature -15~50 °C -20~24 °C 0~50 °C
Auto mode
In this mode, fan speed, temperature and operational mode (cooling, dry, and heating) are all
adjusted automatically by the appliance, based on the current room temperature.
Heating cycle
In HEAT mode the system will provide warmth until the temperature is raised to the level you have
selected. The unit will operate for longer periods to maintain a comfortable environment on colder
days and nights than on moderate ones.
Dry (dehumidifying mode)
In periods of high humidity this mode removes excess moisture from the room, in order to prevent
mould and mildew. This mode adjusts the room temperature and fan speed automatically to
maintain the optimal level of humidity.

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Cooling cycle
When operating in COOL mode, the system will run until the indoor temperature is lowered to the
level selected. On extremely hot days the system will run for longer periods and have shorter ‘o󰀨’
periods than on moderate days.
The following conditions add extra heat and/or humidity to your home causing your system to work
longer to maintain comfortable conditions.
• Entrance (external) doors are frequently opened and closed
• More than the usual number of people
• Operating laundry appliances or running showers
• Window furnishings open on sunny side of home
• More than the usual lights or electrical appliances operating
• System operating at or outside the original system design
Defrost cycle
When the system provides heating to your home and the outdoor temperature drops below
7.2 °C, moisture may begin to freeze on the surface of the outdoor coil. If allowed to build up,
this ice would impede the airow across the coil and reduce the amount of heat absorbed from
the outside air. To maintain energy e󰀩cient operation the Rinnai system has an automatic defrost
cycle.
The defrost controls will automatically start when there is su󰀩cient ice to interfere with normal
heating operation. During defrost the indoor fan will not be running. After the ice has melted, or
after a maximum of ten minutes in defrost mode, the unit will automatically resume normal heating
operation.
Do not be alarmed if steam or fog appears at the outdoor unit during the defrost cycle. Water
vapour from melting ice may condense into a mist in the cold outdoor air.
Zoned systems
Some home systems are designed to operate on a zoned basis only. A zoned system will be
designed by your installer for your specic requirements. With zoned systems always observe the
following:
• The return air grille(s) are generally in the common zone and need to be part of the conditioned
space at all times.
• Close o󰀨 all doors to areas that are not being conditioned, i.e. e󰀨ectively isolate unconditioned
spaces.
• Set your zoning conguration with zone controls before starting your Rinnai system.
• Do not attempt to shut down more zones than the minimum as specied by your installer as
this may lead to the system shutting down.
• Do not attempt to heat or cool more zones than the maximum specied by your installer as this
will prevent the system from operating correctly.

10 |
Performing routine maintenance
Central heating and cooling systems, like cars, require regular maintenance and
servicing. For reliable operation Rinnai heat pumps / air conditioners should be
serviced annually by a licensed tradesperson.
Before cleaning or maintenance turn o󰀨 your system and disconnect the power supply.
Outdoor unit
The outdoor (condensing) unit draws air into the unit and dissipates it away. Periodic inspection is
required to ensure vegetation has not grown around the unit. If grass clippings, leaves, shrubbery
and debris are kept away from the outdoor unit, minimal care should be su󰀩cient to keep the
system functioning properly. Maintain a 300 mm clearance between the outdoor unit and tall grass,
shrubs, vines etc.
If the outdoor coil becomes dirty, use a soft brush or vacuum with a soft brush attachment to clean
the exterior surface. If dirt is trapped deep within the coil, contact your installer or Rinnai for service.
Condensate
Your system removes humidity from your home during the cooling season. The indoor unit has a
primary condensate connected to your drainage system, but an overow (secondary) drain should
also be installed. If water is observed in the overow drain, it may be clogged—contact your
installer or Rinnai for advice. The condensate needs to be properly drained to waste water.
General maintenance for prolonged periods of non-use
If you plan on not using your ducted system for an extended period of time:
• Turn on FAN function until the system drys out
• Turn OFF the unit and disconnect the power
• Turn o󰀨 the wall controller
Maintenance - pre-season inspection
• Get the lters cleaned
• Check for damaged wires
• Check for leaks
• Check nothing is blocking all air inlets and outlets of the indoor and outdoor units
Service technician - easy clean and maintenance
Service technicians are able to get easy access to the lter(s). Filters, depending on the model,
can be pulled out from the left, right, or bottom for easy cleaning.
Maintenance is also easy with top or bottom access to the header unit, and there is a large space
to the side for access to connections, wiring, and the PCB.

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Wired wall controllers and functions
Your R32 ducted system is compatible with the below wired wall controllers. For full functionality
and operation refer to the separate owner and installer guide provided with the controller.
26.5°C
AM
0
1
5
8
:
.5
°C
2
6
Feature functions of the wired controllers
• Mode: Auto-Cool-Dry-Heat-Fan
• Fan speed: Auto/Low/Med/High speed
• Swing
• Timer ON/OFF
• Temperature setting
• Weekly timer
• Follow me
• Turbo
• 24-hour system
• 12-hour system
• Auto restart
• Dual control
• Child lock
• LCD display
• Clock
Standard wall controller Deluxe wall controllers
(available in black or white)

12 |
Troubleshooting
Check the following information before making a service call as some performance characteristics
are a normal part of operation. If you are still unsure or concerned after reading this section, please
contact Rinnai on 0800 746 624.
Issue Possible causes
Unit does not turn on
when pressing the On/O󰀨
button
The unit has a three minute protection feature that prevents the unit from
overloading. The unit cannot be restarted within three minutes of being turned
o󰀨.
Unit changes from cool/
heat mode to fan mode
The unit may change its setting to prevent frost from forming on the unit.
Once the temperature increases, the unit will start operating in the previously
selected mode again.
The set temperature has been reached, at which point the unit turns o󰀨 the
compressor. The unit will resume operation when the temperature uctuates
again.
Outdoor unit emits steam When the unit restarts in ‘heat’ mode after defrosting, steam may be emitted
due to moisture generated from the defrosting process.
Indoor unit makes noises Water owing noise. This is the sound of the refrigerant owing inside the unit,
this is normal.
Outdoor unit makes
noises
The unit will make di󰀨erent sounds based on its operating mode. This is
normal.
Unusual smell The unit may absorb odours from the environment, such as paint, cooking,
cigarettes, etc., which will be emitted during operation and cleaning.
Outdoor unit fan does not
operate
During operation the fan speed is controlled to optimise operation.
Poor heating performance At low external temperatures (below 5 °C) the heating capacity will start to
diminish. Is the unit appropriately sized for the location of the home.
Unable to adjust fan
speed
In some operation modes the fan speed can’t be adjusted. Select an operation
mode where the fan can be adjusted.
Unable to adjust the
temperature
In some operation modes, such as auto or fan only modes, the temperature
can’t be adjusted. Select an operation mode where the temperature can be
adjusted.
System stops running Check the power supply. If a power failure has occurred, turn the system o󰀨.
When the power is restored wait three minutes and then turn the system back
on.
Timer is activated, turn the timer o󰀨.
Circuit breaker tripped or fuse has blown. Contact installer or Rinnai.
System does not generate
cool / hot air
Air is not circulating properly. The air inlet or outlet of either unit is blocked.
Turn o󰀨 the unit, remove the obstruction and turn it back on.
The room temperature is too high. In summer it may take some time to cool
the indoor air. Select turbo cool operation to cool the indoor air quickly.
Too many sources of heat in the room (people, computers, electronics etc).
Where possible reduce the amount of heat sources.
Excessive heat is generated by sunlight. Close windows and curtains during
periods of high heat or bright sunshine.
The FAN only mode is selected. In this mode, air blows from the system
without cooling or heating. Switch the operation to cooling, heating, or auto.
Low refrigerant due to a leak or after long-term use, contact Rinnai.

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Issue Possible causes Solution
Poor heating
performance
Cold air is entering through doors and
windows
Make sure all doors and windows are
closed during use
The outdoor temperature is extremely low Use a secondary heating source
Low refrigerant due to leak or long term
use
Service person required
Poor cooling
performance
Temperature setting may be higher than
the ambient room temperature
Lower the temperature setting
Heat exchanger on the indoor / outdoor
unit is dirty
Service person required to clean the heat
exchanger
Air lter is dirty Service person is required.
Air inlet or outlet of either unit is blocked Turn the unit o󰀨, remove the obstruction
and turn it back on
Doors and windows are open Make sure doors and windows are closed
while the unit is on
Excessive heat generated by sunlight Close windows and curtains during
periods of high heat or bright sunshine
Low refrigerant due to leak or long-term
use
Service person required
Too many sources of heat in the room
(people, electronics, etc.)
Reduce amount of heat sources
The unit starts
and stops
frequently
Too much or too little refrigerant in the
system
Service person required
There is air, non-compressible gas
or foreign material in the refrigeration
system.
Service person required to evacuate and
recharge the system with refrigerant.
Malfunctioning compressor Service person required
When to call for service
If any of the following conditions occur, turn o󰀨 your unit immediately and contact your installer or
Rinnai.
• There is a burning smell coming from the unit
• The unit emits loud or abnormal sounds
• A circuit breaker or fuse has blown
• Water leaks from the safety drain
• Parts are ejected out of the unit
• Foreign objects fall into the unit
• If the unit has been exposed to water or ooding

14 |
Wi-Fi control
The system comes with Wi-Fi capability
as standard, which features Wi-Fi control
via an App.
Simple to activate and easy to use, the
‘NetHome Plus’ App can be downloaded
via Google Play or the App store on a
compatible mobile device.
Once installed and registered, you can
operate your appliance on the go. Basic
functions like ON/OFF, temperature
control, and fan speed can be accessed
through the App.
Best of all, the Wi-Fi control allows you
to switch on your system from outside
the home, creating the ultimate in
convenience and comfort.
Your home’s Internet
router relays requests
from the App to control
your air conditioner,
just like your normal
remote controller.
Set your favourite
temperature before you
come home.
Available to download
via:
• Google Play
• App Store
Please note
NetHome Plus is a third party App not run by Rinnai.
For this App to run the home’s Internet router must be running on 2.4 GHz (not 5 GHz)—
check the Wi-Fi settings on your device.

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Wi-Fi registration and connection
As technology and App updates are frequent it has not been placed in this guide. If you are
registering and connecting using the Wi-Fi App, please refer to the online user guide available on
the Rinnai NZ website. Just enter ‘NetHome Plus app’ in the search eld.
The steps to register and connect are:
1. Download and install the NetHome Plus App on a compatible mobile device
2. Complete an App registration by creating an account, this must be done in the home
3. Pair your mobile device to the unit via the home router
Please note:
When connecting the device you must nish all the steps in eight minutes after powering on the
unit, otherwise you’ll need to switch the unit o󰀨 and go through the process again.

16 |
Heat Pump / Air Conditioner Limited Warranty
Rinnai brings you peace of mind with a:
6-year parts and labour
This warranty applies to residential Rinnai Heat Pump / Air Conditioner product purchased from
September 2019. All terms of the warranty, subject to the conditions below, are e󰀨ective from the
date of rst purchase. The attending service person reserves the right to verify this by requesting a
copy of the electrical certicate of compliance prior to commencement of any warranty work. Proof
of purchase and installation date will be required at the time of any warranty claim. Installation
must be completed by a Rinnai accredited installer.
This warranty is only valid within the country of purchase.
Equipment defects covered by this warranty will be repaired or replaced at the discretion of Rinnai
NZ without cost to the owner for parts or direct labour repair. The repair or replacement shall be
performed during normal business hours by an authorised Rinnai service centre.
Any warranty claim must be made within a reasonable time of discovery of the potential fault or
defect.
HEAT PUMP / AIR CONDITIONER SYSTEM ALL OTHER PARTS
Parts Labour Parts Labour
6 years16 years 6 years 6 years
1The Rinnai NZ heat pump / air conditioner equipment is warranted against defects in design, materials and
workmanship for a period of 6 years from the date the equipment is purchased by the original owner.
General warranty terms
Rinnai reserves the right to make modications and change specications and its parts without
notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is being acquired for the purposes of a business,
the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
Owners responsibility
1. Operation and maintenance of the equipment in accordance with the operating instructions.
2. Regular servicing.
3. Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions and
clear of dust buildup, dirt, debris and plant matter.
4. Ensuring that the condensate drain is kept clear of obstructions.
5. Application of additional corrosion protection if the product is installed in a corrosive
environment (for example: sea air, high sulphur content, industrial pollution).
6. Replacing consumables as required.

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Warranty terms and conditions
1. All terms of the warranty are e󰀨ective from the date the equipment is purchased by the original
owner. The attending service person reserves the right to verify this by requesting a copy of the
electrical certicate of compliance prior to commencement of any warranty work. The installer
must issue a certicate of compliance by law in New Zealand. Warranty claims may be invalid if
not accompanied by details of the Rinnai NZ Accredited Installer.
2. All Rinnai products must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer’s installation instructions, local regulations, and building
codes by persons authorised by local regulations to do so.
3. All Rinnai products must be operated and maintained in accordance with the manufacturer’s
operating instructions.
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as electrical switches, electrical cables, fuses, isolating
valves, pipework, ducting, return air lters, grilles, zone motors, thermostats, but it is not limited
to these.
6. Where the appliance has not been sited in accordance with the installation instructions or
installed such that normal access is di󰀩cult, a service charge will apply. If at the discretion
of the attending service person the installation is deemed illegal or access is dangerous,
service will be refused. Any work required to gain reasonable access to the appliance will be
chargeable by the attending service person (for example, removal of cupboards, doors, walls,
or the use of special equipment to move components, but not limited to these).
7. Any Rinnai parts or equipment replaced under this warranty will be warranted in accordance
with the provisions of this warranty for the remainder of the original warranty or for a period of
twelve (12) months from the completion of the repair, whichever is greater.
8. Rinnai reserves the right to transfer functional components from defective product if they are
suitable.
9. Rinnai reserves the right to have installed product returned to the factory for inspection.
10. Where a system is installed outside the metropolitan area or further than 40 km from a Rinnai
NZ accredited installer or authorised service centre, travel and freight charges (inclusive of
insurance) shall be the owner’s responsibility.

18 |
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and costs of parts (if required).
1. Accidental damage, defects or failure caused by acts of God, re, wind, lightning, ood, storm,
hail storm fallout, vandalism, earthquake, war, civil unrest, misuse, abuse, negligence, pests,
animals, pets, insects, or entry of foreign objects or matter into the product such as dirt, debris,
soot or moisture.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai NZ accredited installers, service persons or service centres.
5. Where it is found that there is no fault with the product and the issue is related to the
installation or is due to faulty or incorrect external electrical wiring, incorrect power supply,
voltage uctuations, or electromagnetic interference not originating within the equipment.
6. Damage or deterioration of external surfaces or refrigeration coils caused by normal weathering
or corrosive atmospheric conditions.
7. Equipment that has been re-installed at a location other than the original location.
8. Product which has been installed in a portable or mobile building, structure or application, but
not limited to, a caravan, boat, or trailer.
9. Product which has been installed in a non-habitable area such as an IT or server room.
10. Any consumable items such as batteries, lters or belts supplied with the equipment unless the
item is shown to have been defective at the time of purchase.
11. Subject to any statutory provisions to the contrary, Rinnai does not accept
a. liability for consequential damage or incidental expenses resulting from any breach of the
warranty.
b. claims for damage to building or any other consequential loss either directly or indirectly due
to leaks from the appliance or any other faults.
Limitations
Third parties are often involved in providing advice to consumers about climate control solutions
best suited to the consumer’s needs. Any advice or recommendations given by such parties,
including advice about product tness for purpose and overall system design, sizing and
application are not the responsibility of Rinnai. This includes but is not limited to the heat load
calculations, airow and system balancing.
Geographical climate zones—Rinnai New Zealand Ltd does not exclude this product from
installation in colder climatic zones but cannot guarantee appliance heating performance at
temperatures below zero.

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Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF OF
PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below
Register your unit online at www.rinnai.co.nz/register/. You’ll need to know the
model, and also the serial number. The website will help guide you as to where this
information can be found.
Register your unit online
Warranty claim
Please contact Rinnai as soon as possible after the defect and/or fault has been
detected.
To make a warranty claim, contact Rinnai on 0800 RINNAI (0800 746 624) or email
[email protected].

Tel: [phone]
http://www.youtube.com/rinnainz
http://facebook.com.rinnainz
Rinnai.co.nz
Pro Series ducted central heating & cooling operation guide
14096-A I 01-23