Roam G4X User manual

www.roamdata.com
G4X Mobile Card Reader
Instructions for use:
1. Take the G4X reader out of the case
2. Plug the device into the audio headset jack
3. Open the ROAMpay application on your phone
4. On the payment information screen, swipe the card
Make sure the reader is completely
plugged in.
Make sure the card’s magstripe is
facing the correct direction.
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G4X Mobile Card Reader
The optional card reader is not required to use ROAMpay, and is sold separately by ROAM.
G4X readers only work with select ROAMpay supported mobile devices. The reader only
works with the ROAMpay application. An additional layer of encryption is added to the
reader to guarantee the card data is protected as it travels from the reader to the mobile
device. Therefore, the readers cannot be used for any other merchant service and must be
purchased from ROAM or your merchant account provider.
ROAM Data is not liable for any harm caused by the reader to your mobile device.
You agree that neither ROAM nor our vendors, suppliers or licensors are responsible for any
damages resulting from: (a) anything done or not done by someone else; (b) providing or
failing to provide Services, including, but not limited to, deciencies or problems with a
Device or network coverage (for example, dropped, blocked, interrupted calls/messages,
etc.); (c) trac or other accidents, or any health-related claims relating to our Device or
Services; (d) Data Content or information accessed while using our Device or Services; (e) an
interruption or failure in accessing or attempting to access emergency services from a
Device, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or
inaccurate location information services, (g) information or communication that is blocked
by a spam lter, or (h) things beyond our control, including acts of God (for example,
weather-related phenomena, re, earthquake, hurricane, etc.), riot, strike, war, terrorism or
government orders or acts.
By using the G4X Mobile Card Reader on your mobile device you also agree to the terms
and conditions of your ROAMpay service.
Troubleshooting
Why does my device not work?
(a) If your phone has a protective sleeve, check to make sure the sleeve isn’t
preventing the device from being plugged in all the way.
(b) Make sure your speakerphone is turned o before swiping.
(c) Make sure the magstripe is facing the right direction. If you are looking at
the front of your reader, you should also be looking at the magstripe.
(d) Make sure your phone/tablet is a supported device. Please go to
devices.roamdata.com for the most up-to-date list of supported devices
for this reader.
Need help?
http://www.roamdata.com
Customer Care: 1.888.589.5885 + option 2
[email protected]