User guide ALFRED Issue 1.01
Page 3
Description
ALFRED is a digital announcement device with the following features:
-Courtesy announcement
The device must be connected to a analouge PABX extension line.
This port has to be programmed on the PABX to receive, using features
like call diversion or call rerouting, all calls which can not be answered
by the attendant or other extensions. Depending on the required
function the calls can be diverted to ALFRED only if the attendant or
the extension is busy, doesn't answer within a specific time or in any
case. With small PABX were call diversion or call rerouting features
are not available the device should be programmed to receive incoming
calls at the same time as the attendant. You can program then a call
answer delay on ALFRED giving enough time to the attendant to
aswer the call if he/she is free. After answering the call the device can
send an up to 60" long message. The message can be recorded by the
user itself using the build in microphone or an external source like a
CD or MC player. At the end of the message the device will send a
flash signal, followed by an up to 16 digit long telephone number.
This will connect the answered call back to the attendant, or other
extension. Now the external call will be placed in the waiting queue
of the PABX. Using an optional MOH device like the Phonphon, the
waiting caller can now receive waiting messages with a background
music. The external music on hold source can be also connected to
ALFRED and then forwarded to the PABX MOH input as well. In this
case you will have a courtesy announcement system with the same
background music for all the duration of the process.
- Automated attendant
This feature can be activated by programmation. With this feature
activated the caller party can be invited, during the greeting message,
to dial a specific internal number using his DTMF dial pad. If the caller
will follow the instruction, the device wil stop the outgoing message
as soon as a valid DTMF digit is detected. At the end of the dial
ALFRED will transfer the call to the dialed number and not to the
stored one. The device will not survey the dialed number. Only the
number lenght is programmed in the device. This gives a high grade
