Rowe RE6 User manual

RE6 System
Troubleshooting Guide
System limitations –Do not exceed the system design parameters
The maximum draw on any single output should be limited to 3 amps,
With a total power handling capacity\limit of 5.5 Amps. If you wish to drive higher amperage loads, install a
relay, and use the RF system to control the relay. User induced damage is not covered by warranty.
a) If you are using the wireless system in combination with a manual control (toggle switch, wired pendant, etc)
you must either install diodes on the RF unit’s outputs, or have a switch to disconnect\isolate the RF unit
during manual control operation. Failure to do so will allow back-feed current into the RF unit’s outputs, and
cause permanent damage to the system. Damage caused by electrical feedback is not covered by warranty.
b) Incorrectly connecting the power and ground leads, or output circuit wires will damage the system. Do not
reverse polarity on the power & ground wires. Do not connect output wires to any live voltage source. Damage
will occur. Damage caused by incorrect wiring\reverse polarity is not covered by warranty
Basic troubleshooting actions and important information
To quickly and effectively test\troubleshoot the system, the use of a voltage meter is suggested. It will
allow you to quickly and efficiently locate and rectify any problems you are having.
#1 rule in troubleshooting: Insufficient power supply = Insufficient performance
Important note: The LED indicators, on both the transmitter and receiver, will function in low/insufficient power
conditions. They are not indicators of ample supply voltage, and should not be viewed as such. . -- Test battery
voltage, and replace or fully charge batteries as needed.
1) Replace the transmitter battery - (Type CR2032 –3 Volt) Bar none, the most common cause of
erratic, or faulty system operation is low transmitter (remote) battery voltage. This should be the first
action taken if/when system behavior issues arise.
Any time the transmitter battery voltage drops below 2.85 volts, the battery needs replaced.
Important information:
a) Even in newly purchased units, the installed battery may be partially discharged. Like a car battery, or
any other, the battery will slowly discharge over time, even when sitting idle.
b) Any unit sent in for warranty service, where the only problem found is a discharged battery, will not be
covered under warranty; service charges will appy. Change your transmitter battery prior to making any
other troubleshooting efforts.
2) Verify adequate supply voltage \ power to the receiver –The second most common cause of erratic,
or faulty system operation is low power supply voltage. Test and or charge the vehicle 12V battery
if/when system behavior issues arise.
The radio system requires a constant power supply of 10+Volts. Any time the vehicle battery voltage
drops below 10 volts (under load), the battery should be recharged, or replaced.
Important information:
a) a 12V battery may be able to start a small engine, yet not be able to maintain an adequate,
constant supply of voltage to the radio unit. A battery’s ability to start a small engine SHOULD NOT be taken as
evidence of adequate battery power/voltage.
b) If a permanent battery charging system is not on your piece of machinery, and you’re having trouble, it’s likely that
you have a low battery voltage situation. (a battery tender should be used to keep the battery fully charged)
Charge your battery.
c) Any unit sent in for warranty service where, after a full service inspection, evaluation and performance testing
procedure, no problem is found, service charges will be applied. Test, charge, or change your vehicle battery prior
to pursuing additional other troubleshooting efforts.

Troubleshooting Action Guide
If, after testing\changing the keyfob battery (2.85V +), and verifying adequate vehicle battery voltage (10+ Volts), you are still having
difficulties, proceed as instructed; your owners/instruction manual will instruct you on battery replacement, clearing memory, and learning.
Does the Receiver LED (light) momentarily flash on power-up?? You must look closely for the LED, and do so quickly after applying
power.
Send the system in for service. It’s likely that the outputs have suffered damage. -- Over current (drawing more than 3 Amps on an
individual output, or more than 5.5 Amps total) will cause this type of failure, as will allowing electrical feedback into the outputs. (most
often found in aftermarket situations where a manual control switch has been installed, and no protective diodes have been installed on
the outputs. -- While the RE6 units are highly dependable, highly durable units, it is possible that a simple system failure has occurred,
with the exact cause unknown. A thorough service evaluation will yield information as to the cause of failure.
Test the item you are trying to drive (solenoid,
valve, actuator) with direct battery power to rule
it out as a cause of the faulty operation. -
Examine the wiring harness, and harness
connections on the outputs. (double check your
tester connections\ground to make sure that
you're getting solid connections) Still no voltage
on the outputs?
Check the fuse \ Check ON/OFF Toggle Switch (if
installed) \ inspect power & ground connections
at the battery –inspect Pins in the receiver
connector. -- Did this solve your problem?
Clear the receiver memory, and relearn the
transmitter unit. Is the problem resolved?
Yes
No
No Continuity
No
Again inspect all wire connections at
battery and receiver. If all is in order,
send the receiver in for service.
Order a replacement
transmitter, or send
the complete Rx/Tx
unit in for service
No
Test voltage at the receiver harness connector. Is
there 10+ Volts on the power lead? (Pin #1)
The RE6 RF systems have a one year manufacturer warranty. If your system is less than one year old, contact the vendor\OEM
you purchased the unit from for warranty service. Per their standard warranty procedure/process, the vendor will provide
specific instructions as to how you should proceed.
If your system is over one year old, contact your vendor for the purchase of a replacement unit, or contact Rowe Electronics
directly for non-warranty service. We’re able to repair most units, and restore them to full functionality and dependability.
Yes
No
Your problem is in the wiring harness
No
Replace Wire Harness
Perform a continuity test on the ground lead - from the
receiver connector (pin 7) to the battery.
Yes - Continuity is present
The problem is in the ground wire
circuit –Check the ground
connection, all the way to the battery
- replace harness if necessary.
Does the receiver LED respond when you push a transmitter button?
Yes
Using a voltage meter,
check the output wires
while pressing the
related key fob buttons.
Is there power on all
outputs as designed?
(see manual)
Send the receiver in
for service.
The wireless system is working
properly; the problem is outside
of the wireless system. Conduct
tests on item you’re trying to
drive with the RF to identify the
part needing replaced. (apply
direct voltage to them)
Do you have two transmitter\key-fobs?
Yes
No
Learn a second keyfob
transmitter into the
receiver unit, and test
functioning. Did the
unit respond?
No
Agai
n
insp
ect
all
wire
con
nect
ions
at
batt
ery
and
rece
iver.
If all
is in
ord
er,
sen
d
the
rece
iver
in
for
serv
ice.
No
Agai
n
insp
ect
all
wire
con
nect
ions
at
batt
ery
and
rece
iver.
If all
is in
ord
er,
sen
d
the
rece
iver
in
for
serv
ice.
No
Agai
n
insp
ect
all
wire
con
nect
ions
at
batt
ery
and
rece
iver.
If all
is in
ord
er,
sen
d
the
rece
iver
in
for
serv
ice.
Yes
Yes
Send the faulty
transmitter in for service