Ruger RC1000 User manual

Job# 610/798
David Round & Son, Inc.
Ruger Products Division
32405 Aurora Road
Cleveland, OH 44139
Phone: [phone]
Fax: [phone]
Email: [email protected]
www.rugerindustries.com
OPERATOR’S MANUAL
For safety, one
copy of this
manual must be
stored on the
equipment and
referred to by all
operators.
IMPROPER USE
OF THIS EQUIPMENT
CAN BE HAZARDOUS!
RC1000
All operators must read,
fully understand,
and apply all safety
instructions, before
operating this equipment.
SERIAL NUMBER
MD1001E2OM
Copyright 1999, Ruger Industries, Inc.

ii
Congratulations on your purchase of a standard design Economy Crane. You now
own one of the most versatile cranes in the market. In order to ensure many years of
safe and dependable service, please read this Operator’s Manual before using the
equipment. If you have any questions or need additional information, please contact us
at:
Phone: [phone]
Toll Free: 800-535-2725
Fax: [phone]
www.rugerindustries.com
E-mail: [email protected]
Below is a list of standard accessories that you should have received with your RC1000
• Operator’s Manual
• Swivel Hook with Safety Latch
• Extension Boom
• Extension Boom Safety(Detent) Pin
• Pump Handle
Designers & Manufacturers of Hydraulic Load Lifting and Material Handling Equipment

Contents
General Information.........................................................................1
Receiving and Pre-operational Instructions..........................................1
Returned Goods Authorization........................................................2-3
Insert Sheets...............................................................................4-5
Maintenance Instructions.................................................................6
Recommended Parts.....................................................................7-9
Jack Inspection Check List...........................................................................10
Jack Service Instructions...........................................................................11
Operational Steps...........................................................................12
Lubrication....................................................................................13
Safety Tips for Using Ruger Cranes..................................................14
Warranty.................................................................................15-17
iii
Designers & Manufacturers of Hydraulic Load Lifting and Material Handling Equipment

GENERAL INFORMATION
1. When ordering parts indicate the Model and Serial Number. This information is provided
to you on the front cover of this manual. The Model and Serial Number can also be found on the
Serial Number tag on the unit located on the mast section of the equipment.
2. Ruger Parts Department can be reached at (440-248-4700) 9 AM to 5 PM EST. time, Monday
through Friday except for holidays.
3. Terms are Net 30. Minimum order is $50.00 . All parts are FOB Solon, Ohio.
4. Quality at Ruger starts with raw materials which are inspected to insure our products will be of
good quality and free from defects. Each Economy Crane is tested completely and checked before
shipment.
RECEIVING AND PRE-OPERATIONAL INSTRUCTIONS
Upon receipt of this unit, visually inspect for damage that may have occured during shipment and
report any damages to the carrier.
In accepting this shipment from Ruger Industries, Inc. the carrier has acknowledged receipt in good
condition and complete as shown on the Packing List and/or Bill of Lading.
Ruger Industries responsibility for this shipment has now ceased. Any shortages or damage must
now be resolved between the carrier and the receiver.
Ruger Industries will not be responsible for loss or damage when you give the transportation com-
pany a clear receipt.
Inspect this material before accepting. Do Not accept when damage or shortages are visible un-
less the carrier makes a damage notation on your freight bill.
Look for and report concealed loss or damage to carrier with 48 hours and request inspection by the
carrier. This is absolutely necessary, otherwise, the transportation companies will not entertain any
claim for loss or damage. If the carrier will not make an inspection, then you should make an affidavit
that you notified him/her (on a certain date) and he/she failed to do so. This, with other papers, will
properly support your claim.
Ruger Industries is willing to assist in every possible manner in collecting claims for loss or damage,
but this willingness on Ruger’s part does not include responsibility for collection of claims or as-
sumption of cost of replacement of damaged or lost materials.
CAUTION
DO NOT remove this tag

BEFORE ACCEPTING DELIVERY FROM THE CARRIER
In accepting this shipment from Ruger Industries, Inc., the carrier has acknowledged receipt in good
condition and complete as shown on the packing list and/or Bill of Lading.
2
RECEIVINGPROCEDURES
RECEIVING INSPECTION CHECK LIST
Check wheels and casters - they should turn freely and be free of dents,
cracks and flat spots.
Check main frame components,legs, forks, booms, handles and sheet
metal for dents, cracks and misalignment.
Check wiring to assure it is securely connected and in good condition.
Check main structure bolts, nuts and pin retainers for tightness.
After visual inspection, make operational test to assure unit is
functioning properly.
Is everything there? Check packing list to be sure optional equipment
is there. Make sure lifting chain is with crane. Be sure manual pump
handle is there.
Paint finish -scratches and scrapes to painted surfaces incurred
during shipment are accepted as necessary evil. Costs of protective
crating to protect paint are so high that it's better to accept a few
scrapes to the finish.
Check hoses, fittings and rams for hydraulic leaks.
Hydraulic leaks indicate loose or broken fittings, hoses etc. Hose
and tubing should be free of kinks and buckles.
Check chains and cables for breaks or obstructions.
Check batteries for cracks, leaks. Check electrolyte level.
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Packing slip must accompany all returns.
CREDIT WILL ONLY BE ISSUED AT THE TIME OF
RETURNED GOODS AT THE FACTORY
When calling for a RETURNED GOODS AUTHORIZATION number the following
information must be supplied:
RECEIVING DOCK DELIVERIES
MONDAY THROUGH FRIDAY
8:00 A.M. TO 4:00 P.M. EST
EXCEPT HOLIDAYS
3
RETURNED GOODS AUTHORIZATION number must be
assigned by the Ruger customer service department for
approved returns. This number must appear on all accompany-
ing paperwork.
RETURNED GOODSAUTHORIZATION
1) Invoice Number
2) Date of Invoice
3) Serial Number
4) Carrier Name
5) Return Ship Date
6) Reason for Return
There will be a restocking charge for all returned purchases. Customized units are
not returnable and are non-refundable.

4
RC1000
STANDARD FEATURES
Prices, Specifications, and Options are subject to
Change Without Notice.
All Ruger products are shipped F.O.B. Solon, Ohio 44139
Unit Ships-NMFC #118900 Sub 3 - Class 125
Shipping Wt. 210 lbs
FAX: [phone] E-mail: [email protected]
Maximum Value and Safety at a
Modest Investment.
The RC1000 has a
manual built-in telescopic exten-
sion boom for more reach and
height.
Tested and exceeds
ANSI/ASME PALD-12C
standards.
Meets ANSI Z.535
AFFORDABLE
COMPACT
VERSATILE
RELIABLE
1000 lb. Capacity
Compact Design to work in close
quarters.
ACCESSORIES
Barrel Grip
Floor Lock
Meets Ruger’s structural engineering standards for
150% of normal lifting capacity
Completely self-contained hydraulic system with
single action jack
Built-in hydraulic overload relief valve
(An original Ruger patent)
Needle type release valve permits pin-point control over low-
ering and holding of the heaviest or lightest loads
Standard adjustable telescopic boom
Standard casters with non-marking hard rubber
wheels with sleeve bearing
Swivel hook with a safety latch to support heavy loads
David Round & Son, Inc.
Ruger Products Division
32405 Aurora Road
Cleveland, OH 44139
Phone: [phone]
Fax: [phone]
Email: [email protected]
www.rugerindustries.com

AFFORDABLE
COMPACT
VERSATILE
RELIABLE
MODEL: RC1000
Certain models can be
shipped NEXT DAY.
Ask About our
SPECIAL financing
packages.
NOTE:
Ruger can modify
any standard
dimensions
to meet specific
customer needs.
PUMPING CYCLES
needed to raise boom
through full travel - 90.
ModelRC ..................................................1000
Capacity ...............................................1000 lbs
Overall base length ....................................53 1/8”
Overall width ..............................................35”
Overall height ............................................72 1/2”
Width between legs ...................................28 3/4”
Overall boom length .......................................45”
Max. O.A. boom length with extension ............52”
Boom height (lowest position) ..................34”
Boom height (highest position) .........107 1/2”
Ext. boom height (lowest position) ............24 1/2”
Ext. boom height (highest position) ...............117”
Height of legs ...............................................6 7/8”
Wheel diameter-load wheels ..............................5”
Wheel diameter-steering wheels .........................5”

MAINTENANCE INSTRUCTIONS
NOTE: There is an overload relief valve built into the hydraulic system of every new Ruger Crane.
This safety valve is set at the factory, under measured loadings, and opens at about 10% over the
rated capacity, preventing the crane from lifting.
IF THE CRANE FAILS TO HOLD OR LIFT ITS RATED LOAD.... REMOVE THE CRANE FROM
ALL SERVICE WORK. Contact the factory Customer Service Department at [phone].
When calling the factory, please have your Model
and Serial Number ready, so we may better serve you.
EVERY TIME USAGE -
Check the Hydraulic Jack for oil leakage.
(See diagram #1, Page 7, Item No. 1)
Inspect the Safety Swivel Hook with Latch to ensure safe lifting of loads.
(See diagram #1, Page 7, Item No. 4)
WEEKLY -
Check the Pins for excessive wear.
(See diagram #1, Page 7, Items No. 9 and 10)
MONTHLY -
Check the Casters for excessive wear or uneven travel.
(See diagram #1, Page 7, Item No. 2 - 2.1 and Item No. 3 - 3.1)
QUARTERLY -
Check all welded joints.
Serial No. Tag -
Found on the
mast of the
Crane.
www.rugerindustries.com
E-mail: [email protected]
Phone: [phone]
Fax: [phone]
...a better way to work with heavy loads
6

7
1
20
17
32
31
30
29
28
27
26
25
24
23
22
21
40
39
15
16
8
19
4
9
8
9
5
6
7
10
11
12
13
14
34
35 36 37
2
3
38
18
RECOMMENDED PARTS
33

RECOMMENDED PARTS
COMPLETE JACK ASSEMBLIES: 09-004 AND 09-005
REPAIR KITS
PACKING KIT: #768-2 CONSISTS OF ITEMS NO. 2,5,9,28,32 (ALL CRANES)
PUMP PISTON KIT: #768-3 CONSISTS OF ITEMS NO. 23,24,25,26 (ALL CRANES)
CHECK VALVE KIT: #81053 CONSISTS OF ITEMS NO. 8,9,33,34,35,36
RELIEF VALVE KIT: #80360 CONSISTS OF ITEMS NO. 8,9,10,11,12,13
ITEM NO. PART NO. DESCRIPTION QTY.
1 203051-1 TOP NUT 1
2 203051-2 QUAD RING 1
3 NOT SERV. RAM 1
4 203051-4 SPACER 1
5 203051-5 CUP SEAL 1
6 203051-6 WASHER 1
7 203051-7 HEX JAM NUT 1
8 203051-8 PLUG 2
9 203051-9 SEAL 2
10 203051-10 ADJUSTING SCREW 1
11 203051-11 SPRING 1
12 203051-12 SPRING CAP 1
13 203051-13 BALL 3/16" 1
14 NOT SERV. BASE 1
15 203051-15 HANDLE SOCKET 1
16 203051-16 PIN 1
17 203051-17 PIN RING 2
18 NOT SERV. RESERVOIR TUBE 1
19 203051-19 ROLL PIN 1
20 203051-20 PIN 1
21 203051-21 PIN RING 2
22 203051-22 PUMP LINK 1
23 203051-23 PISTON 1
24 203051-24 BACK-UP RING 1
25 203051-25 CUP SEAL 1
26 203051-26 RETAINER 1
27 203051-27 PACKING NUT 1
28 203051-28 PACKING NUT 1
29 203051-29 PUMP CYLINDER 1
30 203051-30 CONTROL VALVE 1
31 203051-31 PACKING NUT 1
32 203051-32 PACKING 1
33 203051-33 BALL 1/4' 1
34 203051-34 SPRING 1
35 203051-35 BALL 3/8" 1
36 203051-36 SPRING 1
37 203051-37 SPRING SPACER 1
38 NOT SERV. CYLINDER TUBE 1
39 203051-39 WASHER 1
40 203051-40 FILL PLUG 1
8

RC1000
9
RECOMMENDED PARTS
ORDER PARTS BY PART NAME AND NUMBER.
BE SURE TO INCLUDE MODEL AND SERIAL NUMBER.
All parts are FOB Solon, OH. Terms are Net 30. Minimum order - $50.00.
MODEL ________________________ SERIAL NUMBER ___________________________
1000 750 450 NA
Capacity Tag - Found on boom of crane
ITEM NO. PART NO. DESCRIPTION QTY.
1 09-004 JACK ASSEMBLY 1
2 07-807 PHENOLIC WHEEL 5 x 2 2
3 07-809 SPANNER BUSHING WITH HOLE 2
4 07-808 AXLE W\GREASE FITTING 2
5 07-805 PHENOLIC SWIVILE CASTER 4 x 2 2
6 02-210 SAFETY SWIVEL HOOK 1
7 211544 CRANE DECAL SET 1
8 211535 EXTENSION BOOM 1
9 7677781 JACK HANDLE 1
10 99-511 GRIP 1
11 7687769 JACK BASE 1
12 808470 PIN 2
13 03-928 COTTER PIN 2
14 5597 DEDENT PIN 1
15 99-510 HANDLE GRIP 2

10
OPERATIONALSTEPS
Standard Boom Extension. To operate the boom
extension, first remove the pin that holds the boom in
place. After removing the pin pull the extension boom
until one of the other two pin holes is revealed and place
the pin in the desired hole location. (SEE DIAGRAM #2).
DIAGRAM #2
Operating the Hydraulic Jack To operate the
hydraulic jack you need to start by setting the release valve.
In order to raise the boom the valve needs to be closed. To
close the valve turn the valve knob clockwise (CW) until it
stops turning. To lower the boom turn the valve knob
counter-clockwise. The further you turn the knob counter-
clockwise (CCW) the faster the boom will lower.
(SEE DIAGRAM #3).
To raise the boom, close the release valve CW, insert the jack
handle into the jack lever and move the handle up/down.
(SEE DIAGRAM #4)
DIAGRAM #3
DIAGRAM #4
CCW CW

JACK INSPECTION CHECK LIST
COMPONENTS INSPECT FOR CORRECTIVE ACTION
LEAKS. TIGHTEN TOP NUT (ITEM 1).
CONTROL VALVE, ITEM
30.
BENT. ENTIRE JACK ASSEMBLY MUST BE
REPLACED
RAM, ITEM 3.
ENTIRE JACK ASSEMBLY MUST BE
REPLACED
DEFORMED, ETC.
RESERVOIR TUBE, ITEM
18 (has metal to metal fit)
LEAKING AROUND ITEM 31. TIGHTEN OR REPLACE PACKING (ITEM
32).
BENT OR BROKEN. REPLACE RELEASE SCREW
ASSEMBLY.
DIRT IN THE SYSTEM IS GENERALLY
THE PROBLEM. SERVICE AS
OUTLINED IN SERVICE INSTRUCTIONS.
WILL NOT DEVELOP LOAD.
PUMP VALVE, ITEMS 33,
35, 35, 36, 37, 9, & 8.
WIPE CLEAN OR POLISH WITH FINE
STEEL WOOL. GOAT WITH LIGHT OIL.
DIRT, OIL, GREASE.
IF OIL IS NOTED AROUND TOP NUT
(ITEM 1) AND RAM (ITEM 3), RAM
PACKINGS ARE WORN. REPLACE. IF
OIL IS NOTED BETWEEN TOP NUT AND
RESERVOIR TUBE (ITEM 18), TIGHTEN
TOP NUT.
OIL AROUND TOP NUT.
LINKAGE PINS, ITEMS
16, 19, & 20. WORN OR BENT.
REPLACE. ALIGNMENT OF PUMP
PISTON IS DEPENDENT ON THESE
PINS.
HANDLE SOCKET, ITEM
15. WORN, CRACKED OR BROKEN. REPLACE.
REPLACE IF ANY OF THESE
CONDITIONS ARE FOUND.
STRAIGHTNESS, SCORE MARKS,
PITTING, HEAD OR HOLE
DEFORMATION, LEAKAGE
AROUND PACKING NUT.
PUMPING PISTON, ITEM
23.
ENTIRE JACK ASSEMBLY MUST BE
REPLACED
BASE, ITEM 14. DEFORMED, BROKEN, ETC.
11

If the crane fails to hold or lift its seated load, it could be the result of one or a combination of
several problems. All parts referenced are shown in jack breakdown. Remove jack from crane
for all service work.
A. Control Valve (Item 30) – Turn jack upside down. Remove valve stem by turning
counter-clockwise. Inspect valve for wear or nicks. Replace if necessary. If stem
appears to be smooth, inspect seat for chips, dirt, or other forms of contamination.
Remove if necessary.
B. Pump Valves – The valves and valve seats must be clean and in mirror condition.
Dirt will sometimes find its way between the valve and valve seat, preventing a
tight seal between the two.
1. Inspect pump valve by first opening the control valve (Item 30). Remove
plug (Item 8). Carefully remove the pressure seal (Item 9) by using a small
dull tool. Be careful not toe rupture the body of the seal. The springs and
balls may be removed by tipping the hydraulic unit on its side so that the
parts fall out.
2. Place the jack on its side with the pump valve holes up. This will prevent
the fluid form running out.
3. With the aid of a light, inspect the valve chamber for dirt or other
contaminations. Ball seats must be free from nicks or scratches. If the seas
are deformed, the jack should be taken to a qualified service depot for
correction. Balls and springs must be clean and free from dirt, corrosion,
nicks, scratches, or other forms of damage.
4. If all parts appear to be in good working condition, use air pressure to blow
out any unseen dirt particles before reassembly.
5. Reassemble in reverse order of disassembly.
Check oil level and bleed air from the system before using. With control valve open and ram
retracted place jack in an upright position. Remove filler screw (Item 40). The oil level should
b
e level with filler screw opening. If oil is not at this level, fill reservoir with hydraulic jack
oil. (SAE #10) non-detergent motor oil or equal). DO NOT USE HYDRAULIC BRAKE
FLUID. If there is too much oil in the reservoir it will run out when filler screw is opened.
The air space above the filler screw is necessary to prevent a vacuum from forming at the top
of the reservoir. After correcting the amount of fluid in the reservoir, replace the filler screw.
Leave the control valve open and pump the handle a few times. This will bleed air form the
hydraulic system.
JACK SERVICE INSTRUCTIONS
12

LUBRICATION
13
ITEM DESCRIPTION OIL WHEN
1 BOOM PIVOT POINT CHASSIS LUBE APPLY MONTHLY
2 JACK MOUT PIVOT POINT CHASSIS LUBE APPLY AS NEEDED
3 CYLINDER EARS ON BOOM CHASSIS LUBE APPLY AS NEEDED
4 LOAD WHEEL A XLES CHASSIS LUBE APPLY M ONTHLY (DO NOT SPRAY W HEELS)
5 STEERING WHEEL AXLES CHASSIS LUBE APPLY MONTHLY (DO NOT SPRAY WHEELS)
CHASSIS LUBE= WHITE HIGH PRESSURE LITHIUM GREASE SPRAY

SAFETY TIPS FOR USING RUGER CRANES
14
Safe operation of this
equipment is your
responsibility.
NO PERSON shall operate
this crane unless they
have received instructions
for its proper use from a qualified person and
have completely read the operators manual.
Operator
When more than one person is involved in the
operation of the crane, one person should
supervise and give all orders, to avoid confusion
and to promote safety.
Refuse to handle loads
until safety has been
assured.
Test the stability of the
system before using.
Adjust if necessary.
Always transport loads as close to the floor as
possible.
Keep hands and feet clear
of crane base and wheels.
Also, in facing away from
crane while pulling, maintain
distance to prevent crane
from rolling into your own
heel.
Use standard hand signals when operating with
other persons. Make sure all concerned under-
stand signals to be used.
Make sure floor area over
which the crane travels is
level and free from debris
and other materials that
may interfere with normal
crane travel.
Use caution when working
near electrically charged lines or equipment.
DO NOT use your crane to lift more than its
rated load. Load ratings are based on new
equipment. Age, wear, improper maintenance,
and improper use will reduce load ratings. DO
NOT continue operation of a crane damaged by
misuse or overloading.
Never use two or more cranes to lift a load
greater than the capacity of a single crane - a
shifting load may place entire load on one unit.
Apply the load evenly, do not jerk or bounce or
allow the load to swing. Avoid violent motion
and shock loads.
People
DO NOT lift or lower people or things over
people with this equipment.
DO NOT exceed load ratings of other compo-
nents in the load lifting system-cables, slings,
etc.
Never walk, stand or work
under a raised load.
Obey plant safety rules; obey a stop signal from
anyone.
Never leave a raised load
unattended.
Make sure load clears nearby stockpiles, ma-
chines or other obstructions when raising,
lowering or moving the load.
Make sure load is totally disconnected from any
fasteners before lifting and transporting.
Avoid sudden acceleration or deceleration of the
crane. DO NOT make sudden sharp turns while
moving the crane, loaded or empty.
Keep hands away from
load bearing chains,
cables and slings while
operating.

15
We warrant that our standard products will be of good merchantable quality, free from defects in material and
workmanship, and will conform to the characteristics represented by us for:
Subject to the following terms and conditions:
(1) The products have not been misused, abused, neglected or damaged in any way, or operated in a manner
inconsistent with our stated purpose and applicable instructions for use whether given before, at or after sale
including any provided mailings to you or posted on our web site at any time and subject to change without notice.
(2) The products have not been altered, serviced, upgraded, or changed in any manner except by us.
(3) The products were not damaged in shipping, or thereafter in used or storage.
(4) Proper maintenance has been performed on the products on a regular basis per the standard schedule.
(5) Regular inspection and testing by us has occurred per the standard schedule and fees which under no circum-
stances will allow for inspection and testing on intervals greater than every 2 years.
(6) The products are not for rental use.
(7) Notice is given to us within three business days of discovery of noncompliance of the product.
(8) The products have not been sold, leased or otherwise transferred out of title and control of the original
purchaser.
(9) All other parts used in the manufacturing of Ruger Industries Products will carry the individual part manufac-
turers warranty.
1 Year On hydraulic seals, wiring and hoses.
1 Year On contactors, drive units, motors, hydrau-
lic rams, pumps and valves
1 Year On all other parts
If all of the above terms and conditions are met, and a product does not comply in our sole judgment with the
warranty during the warranty period, we will repair or replace it in our sole discretion at our cost which is limited to
our standard labor and materials costs, and shipping or travel costs if needed by non-expedited means. It is
understood that this warranty is in lieu of and excludes all other warranties, express or implied, including any
warranties extending beyond the description on the face of this document and including any warranties of mer-
chantability or fitness as provided under operation of law, and that our sole liability hereunder is expressly limited to
the repair or replacement of the products not complying with the warranty.
If any one of the above terms and conditions are not met, the warranty is void and unenforceable.
We are not liable under any circumstances for special, indirect, incidental, consequential or punitive damages of
any nature including, but not limited to, loss of profit, delays or expenses, and under no circumstances shall our
liability under this warranty ever exceed the actual purchase price paid for the products. We do reserve the right to
make changes or improvements to any product including as needed during a repair or replacement, or as arise from
any inspection or testing.
WARRANTY

16
WARRANTY
It should be verified that the equipment will do the job for which it was ordered for.
The equipment should be cycled through all its functions several times.
The section in the OPERATOR'S MANUAL which covers steps to be taken before placing the
equipment in service should be followed.
Included with the equipment is a receiving inspection check list. Do not relinquish your rights to
claim for "CONCEALED DAMAGES" until this check list has been completed.
BEFORE Product is placed in service:
Upon delivery of a new piece of equipment, here is a series of useful steps to be taken by the
distributor or customer to help prevent or reduce difficulty in event of future warranty claims.
These steps are not the responsibility of the manufacturer. The suggestions are made to help
eliminate avoidable problems and do not enlarge or reduce the customers rights under the standard
Ruger warranty.
The MANUFACTURER,when there is a problem in materials, assembly or design.
The DISTRIBUTOR, who may have made a bad choice of equipment or model for the job.
The CUSTOMER,who may have brought about the failure because of misuse, abuse,
neglect of maintenance, or wear of a consumable material not covered by warranty.
The CARRIER,who accepted the equipment in normal working condition and delivered it in
damaged condition.
THIRD - To establish who should pay for the repair:
FIRST - To get the customer's equipment into satisfactory operation.
SECOND -To determine a fair cost for accomplishing the above.
The objectives of the Ruger warranty and its administration are:
If a problem occurs with a Ruger product, the ideal solution will get the equipment back
into service promptly with costs of the repair paid by the appropriate party -- either the
carrier, the customer, the distributor, the factory or some combination of these.

17
WARRANTY
4. Warranty claims are to be deducted from Ruger invoices.
3. Field assistance is being furnished at factory expense.
2. Shipping charges in or out on replacement parts are being paid by
the factory.
1. Non-factory parts are being invoiced to the factory.
Prior factory approval is REQUIRED when:
2. Solicit factory approval before incurring any costs at all. In this case, the distributor or customer should
get all preliminary details possible and call the FACTORY SERVICE DEPARTMENT at (440) 248-
4700. In this way, a preliminary diagnosis and factory commitment can be obtained on ceilings for travel,
labor, parts, and freight. Thus, the distributor knows where he stands with the factory and needed parts
can be sent off. If the factory authorizes the supply of parts under warranty by the distributor from his
own stock, they should be invoiced.
When factory compensation appears justified, the factory maintains sole final discretion to determine
if the malfunction is covered under the terms of the warranty. In this situation, the distributor or
customer has the choice of:
If the problem is the fault of the carrier (damage in transit), or the distributor (misapplication of the
product), costs of repairs should be billed to and honored by them directly.
In the event investigation of a service problem by the distributor discloses that correction should be
at the customer's expense because of misuse or neglect, the customer should be notified of this before
repair work begins and the distributor should bill the customer directly.
1. Proceeding with repairs and submission of invoices for factory payment or credit, relying on
the fairness of Ruger's service people to back up the customer, the distributor and the equipment
to the maximum responsible limit subject to the terms of the warranty itself, or.....