Ruijie RG-EG3230 Installation and operating manual

Ruijie RG-EG3230 Gateway
Hardware Installation and Reference Guide V1.0

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
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Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Preface
Thank you for using our products. This manual will guide you through the installation of the device.
This manual describes the functional and physical features and provides the device installation steps, hardware
troubleshooting, module technical specifications, and specifications and usage guidelines for cables and connectors.
Audience
It is intended for the users who have some experience in installing and maintaining network hardware. At the same time, it
is assumed that the users are already familiar with the related terms and concepts.
Obtaining Technical Assistance
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [email protected]
Skype: [email protected]
Related Documents
Documents
Description
Configuration Guide
Describes network protocols and related mechanisms that supported by the
product, with configuration examples.
Command Reference
Describes the related configuration commands, including command modes,
parameter descriptions, usage guides, and related examples.
Symbol Conventions
Means reader take note. Notes contain helpful suggestions or references.
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of
data.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
1 Product Overview
Ruijie RG-EG3230 gateway employs the global-leading semiconductor technologies and communication control
technologies, and is an independently developed data communication product of Ruijie Networks with independent
intellectual property right. The gateway products of Ruijie are completely developed as per international standards and are
similar to the mainstream gateway products in the international market. By reading this manual, network administrator
being familiar with mainstream gateway configuration commands can easily use this product without training.
1.1 Ruijie RG-EG3230 Gateway
1.1.1 Ruijie RG-EG3230 Gateway
Appearance of Ruijie RG-EG3230 Gateway
Figure 1-1 Front Panel of Ruijie RG-EG3230 Gateway
Figure 1-2 Backpanel of Ruijie RG-EG3230 Gateway
Specifications of Ruijie RG-EG3230 Gateway
Table 1-1 Specifications of Ruijie RG-EG3230 Gateway
Item
Description
Storage
DDR4 SDRAM: 2 GB
BOOTROM: 8 MB
eMMC: 8 GB
SATA: 1 TB
I/O Setup
Supports 8 Gigabit copper ports, 1 Gigabit fiber port, and 1 tenGigabit
fiber port. All of them support WAN/LAN switchover. By default, port 6, 7,
9 are WAN ports, while the port 0, 1, 2, 3, 4, 5, 8 are LAN ports.
The Gigabit copper ports are 10/100/1000 M adaptive and support
automatic recognition of the network cables and the cross-over cables.
One management port, which is the GE 0/0 combo port. The MGMT port
supports 10/100/1000 M adaptive and automatic recognition of the
network cables and the cross-over cables.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
One console port
Two USB2.0 ports
SFP Module
See Appendix B.
The copper cable is not supported.
The supported module type may change at any time. Consult Ruijie
Networks for the latest information.
SFP Port
1000Base-X
100Base-X
SFP+ Port
1000Base-X
10GBase-X
BYPASS
Not supported
Hardware Disk Module
One 1TB hardware disk is provided.
Expansion Module
Not supported
Hot Swapping
Hard disk hot swapping is not supported.
Interface Standard
Ethernet: 10Base-T/100Base-TX/1000Base-TX, 1000BASE-SX/LX/ZX,
10GBASE-SR/LR/ZR
Console port: RS-232
Dimension (W x H x D)
440 mm x 43.6 mm x 200 mm (excluding the foot pad)
Voltage
100VAC to 240VAC; 50/60 Hz, 0.65A
Power Consumption
Less than 25 W
Working Environment
Temperature: 0°C to 45°C (32°F to 113°F)
Humidity: 10% to 90% RH (non-condensing)
Not all USB disks are supported. The Kingston USB disk with FAT 32 is recommended.
Please avoid the vibration and collision in the process of moving and usage.
Products should be transported in original packets.
Format a hardware disk to .EXT3 before installing it.
To power off the device, please turn off the power button. Do not remove the power cable until the PWR led turns off,
or else the hardware disk will be damaged.
The 10GE fiber port does not support the direct connection between two EG3200 devices via the SFP module or
fiber cables.
LED Indicators of Ruijie RG-EG3230 Gateway
Table 1-2 LED Indicators of Ruijie RG-EG3230 Gateway
LED Indicators
Working Status
PWR
Solid green indicates the device is receiving power properly.
Off indicates the power module is faulty or not powered on.
SYS
Blinking green indicates the system is being initialized.
Solid green indicates system initialization has completed.
Solid red indicates system warning.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
SATA
Solid green indicates the SATA hard disk is inserted.
Blinking green indicates data reading/writing.
Link/ACT Indicators of
0-7 Copper Ports
Solid green indicates that the port is connected at 10/100/1000 Mbps.
Blinking green indicates that the port is receiving or transmitting traffic at
10/100/1000 Mbps.
Speed Indicators of 0-7
Copper Ports
Solid orange indicates that the port is connected at 1000 Mbps.
Off indicates that the port is connected at 10/100 Mbps.
Indicators of 8F-9F SFP
Ports
Solid green indicates that the port is connected.
Blinking green indicates that the port is receiving or transmitting traffic.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
2 Preparations before Installation
2.1 Safety Precautions
The gateway acts as the critical transfer station of network connections, and its normal service is crucial to the normal
operation of the entire network.
The following safety suggestions are applicable to the installation and use of the gateway:
Do not place the device in a watery place and prevent any liquid from entering into it.
Keep the device away from heat sources.
Ensure the normal grounding of device.
Wear an anti-static wrist strap to install and maintain the device.
Do not wear loose clothes to avoid hooking any parts. Before operation, tighten your band, shawl and sleeves.
Keep tools and parts away from the walkway to avoid damage.
Use the uninterruptible power supply (UPS) to avoid power failure and other interferences.
If the system time is incorrect, check whether you have set the clock. If the clock is not set, the time may not be
correct; if the clock has been set precisely and the time is still incorrect, the built-in button cell of device may have ran
out, which is typically happened after 10-year service.
Install the power outlet close to the device in order to turn off the power quickly.
Use of wrong battery may cause damage to the device. Do not replace the battery by yourself. Please contact the
Technical Assistance Center of Ruijie Networks for help.
This is a Class-Aproduct which may cause radio interference in the living environment. In such a case, the user may
need to take feasible measures against such interference.
Install and use the device in restricted access locations.
Invite professionals and related technicians to install this type of device.
Where a plug on the power supply cord is used as the disconnect device, the installation instructions shall state that
for pluggable equipment, the socket-outlet shall be easily accessible. For pluggable equipment intended for
installation by an ordinary person, the installation instructions shall be made available to the ordinary person.
“Do not ingest battery, Chemical Burn Hazard”
This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe
internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical
attention.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
2.2 Requirements on Installation Environment
Ruijie RG-EG3230 gateway products are for indoor use only. To ensure normal operation and prolong their service life, the
installation site must meet the following requirements:
Temperature/humidity requirements
Cleanliness requirements
Anti-static requirements
Anti-interference requirements
Lightning protection requirements
Checking the installation location
2.2.1 Temperature/Humidity Requirements
To ensure normal operation and prolong the service life of the device, the equipment room must maintain constant
temperature and humidity. If the equipment room is overheated for a long time, the insulation materials may result in
defective insulation and even electric leakage. If the relative humidity is low, the insulation spacer may result in dry
shrinkage, which will make screws looser and easily generate static electricity in the dry environment, thus damaging the
interior circuits on the device. Excessively high temperature will accelerate the aging of insulation materials and
compromise the reliability and even service life of the device. The temperature/humidity requirements are shown below
(detailed difference between products is described in the chapter of "Product Overview"):
Table 2-1 Temperature and Humidity Requirements of Ruijie RG-EG3230 Gateways
Temperature
Relative Humidity
0ºC to 45ºC/ 32ºF to 113ºF
10% to 90%
The working temperature/humidity indicates the value measured at 1.5 m above the floor and 0.4 m ahead of the
equipment frame when there is no protection plate on the front and rear side of the equipment frame.
2.2.2 Cleanliness Requirements
The dust is also a major threat to the safe operation of device. The dust accumulated on the device may cause
electrostatic adsorption and result in poor contact. It will not only compromise the service life of device but also cause
communication failure. When the indoor relative humidity is low, such electrostatic adsorption will incur more easily.
Table 2-2 The Equipment Room Dust Content and Particle Size Requirements of Ruijie RG-EG3230 Gateways
Maximum Diameter (μm)
0.5
1
3
5
Maximum Density (Particles/m3)
1.4 x 107
7 x 105
2.4 x 105
1.3 x 105
Apart from the dust, the device is also sensitive to the hydrochloric acid sulfide contained in the air. These noxious gases
will accelerate metal wastage and the aging of certain parts. The upper limits of noxious gases (Sulfur dioxide, Sulfured
hydrogen, Nitrogen dioxide, Ammonia and Chlorine) in the equipment room are shown in Table 2-3:
Table 2-3 Upper Limits of Noxious Gases of Ruijie RG-EG3230 Gateways
Gas
Average (mg/m3)
Maximum (mg/m3)

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Gas
Average (mg/m3)
Maximum (mg/m3)
Sulfur dioxide
0.2
1.5
Sulfured hydrogen
0.006
0.03
Nitrogen dioxide
0.04
0.15
Ammonia
0.05
0.15
Chlorine
0.01
0.3
2.2.3 Anti-Static Requirements
The gateway has already given consideration to electrostatic prevention during circuit design, but excessively strong static
electricity will still damage the circuit board. The static electricity in the communication network connected with the device
is mainly from:
Outdoor high-voltage transmission line, lightning and other exterior electric fields.
Indoor environment, flooring material, complete appliance structure and other in-house systems.
To avoid the damage caused by static electricity, we shall:
Properly ground the device and floor;
Apply indoor dust control;
Maintain proper temperature and humidity;
Pay attention to the following for modules or circuit boards which can be disassembled by the user:
Before touching the circuit board, wear an anti-static wrist strap and an anti-static uniform;
Place the circuit board disassembled face up on the antistatic workbench or in the electromagnetic shielded bag.
When observing or transferring the circuit board of gateway, touch the outer edge of circuit board and avoid direct
contact with the components on the circuit board.
2.2.4 Anti-Interference Requirements
The interference as mentioned herein refers to electromagnetic or electrical interference, and the anti-interference
requirements are described below:
Effective power grid interference control measures shall be taken against the power supply system.
The working ground of the gateway shall be kept far away from the grounding device or lightning grounding device of
power equipment instead of sharing.
The gateway shall be kept far away from high-power radio-transmitting station, radar-transmitting station and other
high-frequency & heavy-current devices.
Electromagnetic shielding measures shall be taken whenever necessary.
2.2.5 Checking the Installation Location
No matter the gateway is installed in the cabinet or on the workbench, the following requirements shall be met:
Make sure sufficient room has been reserved for the air intake and air vent of gateway to facilitate the heat
elimination of the gateway chassis. It is recommended to install the gateway in the 19-inch standard cabinet.
Otherwise, install it on a clean and flat surface. In heated areas, the air conditioning system shall be equipped.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Make sure the cabinet and workbench is equipped with a good ventilation and cooling system.
Make sure the cabinet and workbench is steady enough and capable of withstanding the weight of the gateway and
its accessories.
Make sure the cabinet and workbench is properly grounded.
2.3 Installation Tools and Devices
To enable smooth installation, prepare the following items:
Installation tools
Connecting cables
Related devices
Installation tools include:
Phillips screwdriver
Anti-static wrist strap
Connection cables include:
Power cables
Configuration cables
Ethernet cables
Grounding wires
Related devices include:
HUB or switch
Configuration terminal (PC with hyper-terminal)
Electric outlet

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
3 Installing the Gateway
3.1 Installation Procedure of Gateway
To avoid the damage of gateway caused by rush or mal-operation during the installation process, install the device as per
the following steps shown in Figure 3-1.
Figure 3-1 Device Installation Procedure
3.2 Mounting the Gateway
Mounting the gateway refers to installing the device to the specified position. Upon completion of installation preparation,
fix the gateway to the specified position. The installation position of gateway is generally a cabinet or a workbench.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
3.2.1 Mounting into a Cabinet
Ruijie gateway products are designed based on the dimension of a standard cabinet. You can install the device with the
enclosed fixing accessories.
3.2.2 Mounting on a Workbench
In most cases, the user does not have a standard cabinet. Instead, the user can place the device on a clean workbench.
Although it is easy and simple, you shall pay attention to the following:
Guarantee the steadiness and good grounding of the workbench;
Stick the attached plastic pads onto the small holes at the bottom of the gateway, and reserve a heat elimination
room of at least 10 cm around the device.
Do not place heavy things on the device.
3.3 Installing Power Cables
The requirements of Ruijie RG-EG3230 gateway products on AC power supply are described below (refer to the section of
“Product Overview”for detailed parameters):
100–240 V / 50/60 Hz
Make sure your power supply meets the requirement.
The gateway uses 3-conductor power cables. You are suggested to use a single-phase 3-conductor outlet or a
multifunction microcomputer outlet with neutral connector. The neutral point of the power supply shall be securely
grounded in the building. In most buildings, the neutral point of a power supply has been grounded during the construction.
You need to make sure the power supply is properly grounded.
Install power cables as per the following steps:
1. Plug one end of the power cable into the power port on the backpanel of a gateway, and plug the other end into the
AC power supply outlet.
2. Check whether the power LED on the front panel of the gateway lights up or not. The LED indicator will light up if the
power supply is properly connected.
3.4 EMC Grounding
The grounding required for EMC design includes shielding ground, filter ground, noise and interference suppression, and
level reference. All the above constitute the comprehensive grounding requirements. The grounding resistance should be
less than 1 ohm. The RG-EG3230 devices are equipped with a grounding pole at the rear panel, as shown in Figure 3-2.
Figure 3-2 Schematic Diagram of Grounding of the RG-EG3230 Devices

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
3.5 Connecting Console
Ruijie RG-EG3230 gateway provides an EIA/TIA-232 asynchronous serial console port, through which the user can
complete the local configuration of the gateway. The attributes of a console are shown in Table 3-1. In case of WEB based
configuration, the console port will be of no use.
Table 3-1 Attributes of the Console Connection
Parameter
Description
Connector
RJ-45
Interface Standard
Asynchronous EIA/TIA-232
Baud Rate
Supporting 9600 bps (default), 57600 bps and 115200 bps
Services Supported
1. Command line interface
2. Connection with character terminal
3. Provision of terminal access service as an asynchronous interface
You can configure the console port of a gateway based on the following steps:
Connect one end of the enclosed configuration cable to the console port of device and the other end to the DB-9 male
interface of the microcomputer used for configuring the device.
3.6 Checking after the Installation
After completing the mechanical installation of gateway, perform the following checks before powering on the device:
If the device is installed in a cabinet, check whether the angle bar for device installation is steady. If the device is
installed on the workbench, check whether sufficient room is reversed around the device to ensure heat elimination
and whether the workbench is steady.
Check whether the power supply meets the requirements.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Check whether the earth wire of device is properly connected.
Check whether the device is connected correctly to other devices like the configuration terminal.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
4 Starting and Configuring the Gateway
4.1 Starting a Gateway
4.1.1 Building Configuration Environment
When the gateway is used for the first time, you must configure the gateway via the console port as follows:
Step 1: Connect the serial port of a character terminal or a microcomputer to the console port (or configuration port or
control panel port) of a gateway via a standard RS232 cable.
Step 2: Configure the communication parameters of the terminal. If you use a microcomputer, you need to run the terminal
emulator like the Hyperterm program provided by Windows operating system. We will describe the operating procedures
by taking the example of Hyperterm.
Run Hyperterm software and establish a new connection, as shown in Figure 4-1;
Select the serial port connecting with the console port of the gateway, as shown in Figure 4-2;
Configure the communication parameters: 9600 baud rate, 8-bit data bits, 1-bit stop bit, no parity check, and no flow
control, as shown in Figure 4-3;
Choose File > Attribute > Setting and select the terminal emulation type of VT100; all as shown in Figure 4-4:
Figure 4-1 Establish a New Cconnection
Figure 4-2 Select the Serial Port of Microcomputer Connecting with the Console Port of Gateway

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Figure 4-3 Configure the Communication Parameters of the Serial Port
Figure 4-4 Select the Terminal Emulation Type

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
After building the configuration environment, you can then power on the gateway.
4.1.2 Powering on the Gateway
Checks before Power-on
Before power-on, perform the following checks on the gateway:
Whether the power cable and the ground wire are properly connected;
Whether the power voltage is consistent with the requirement of the gateway.
Whether the configuration cable is properly connected, and whether the microcomputer or terminal for gateway
configuration is started or configured.
Before powering on the gateway, be aware of the location of the power switch of the gateway to timely cut off power
supply in case of any accident.
Powering on the Gateway
Turn on the power supply switch of the gateway
Turn on the power switch of the gateway and set the power switch to "ON" position.
Checks after Power-on
After the gateway is powered on, check the following items:
Whether the ventilation system works normally

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
Checking procedure: After power-on, you can hear the fan working; put your hand nearby the vent hole of gateway to
feel the airflow.
Whether the LED indicators on the front panel of the gateway works normally.
Checking procedure: Refer to the section of indicators description about each product in the first chapter “Product
Overview”.
Whether the configuration terminal displays normally
Checking procedure: After the gateway is powered on, the terminal will display the software loading information of
the gateway.
4.1.3 Starting Process
The following information will be displayed when the gateway is started for the first time:
***********************************************
System bootstrap ...
Boot Version: RGOS 10.3(4), Release(53498)
Nor Flash ID: 0x00010049, SIZE: 2097152Bytes
MTD_DRIVER-5-MTD_NAND_FOUND: 1 NAND chips(chip size : 33554432) detected
MTD_DRIVER-5-MTD_NAND_FOUND: 1 nand chip(s) found on the target.
Press Ctrl+C to enter Boot Menu ......
Main Program File Name rgos.bin, Load Main Program ...
Executing program, launch at: 0x00010000
Ruijie General Operating System Software
Release Software (tm), RGOS 10.3(4), Release(53498), Compiled Fri Apr 3 08:45:59 CST 2009 by ngcf31
Copyright (c) 1998-2009 by Ruijie Networks.
All Rights Reserved.
Decompiling or Reverse Engineering is Not Allowed.
00:00:00:00: %MTD_DRIVER-5-MTD_NAND_FOUND: 1 NAND chips(chip size : 33554432) detected
00:00:00:00: %MTD_DRIVER-5-MTD_NAND_FOUND: 1 nand chip(s) found on the target.
00:00:00:17: %LINK-5-CHANGED: Interface FastEthernet 0/1, changed state to up
00:00:00:17: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet 0/1, changed state to up
00:00:00:17: %LINK-5-CHANGED: Interface FastEthernet 0/0, changed state to up
00:00:00:17: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet 0/0, changed state to up
00:00:00:31: %SYS-5-COLDSTART: System coldstart.
Ruijie>
After the startup, you can configure the gateway.
The above startup information is for reference only. Gateway with different hardware configurations or software
versions will display different startup information.
In case of using the gateway for the first time, you are advised to use a configuration function to configure the basic
parameters of the gateway.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
4.2 Starting the Gateway
To use the gateway, you need to properly configure the gateway as required. Refer to the relevant configuration guide and
command reference for details about gateway configuration.

Ruijie RG-EG3230 Gateway Hardware Installation and Reference Guide
5 Troubleshooting
5.1 Power Supply Troubleshooting
Ruijie RG-EG3230 gateways provide a PWR LED on the front panel for indicating whether the power system works
normally. Refer to “Product Overview”for the normal state descriptions of LED indicators. If abnormity occurs, perform the
following checks:
Whether the power switch is turned on;
Whether the power supply of the gateway is turned on;
Whether the power cable is properly connected;
Whether the power supply to the gateway meets relevant requirements.
Do not plug or pull the power cable when the power switch is already turned on. If everything is ok but the PWR LED
still does not light up, contact with a local dealer or technical support personnel.
5.2 Configuration System Troubleshooting
After the gateway is powered on, the terminal will display the messages described in “Starting and Configuring the
Gateway”section during the startup process if the system works normally. If the configuration system fails, the terminal
may display nothing or illegible characters.
If the terminal displays nothing, perform the following checks:
Whether the power system works normally;
Whether the console port cable is properly connected.
If everything is OK and the terminal still displays nothing, the configuration cable may be damaged or the terminal
parameters may be improperly configured. Adjust the parameters of the terminal.
If the terminal displays illegible characters, the terminal parameters may be improperly configured. Confirm the following
terminal parameters: baud rate being 9600; data bits being 8; parity check being none; stop bit being 1; flow control being
none; terminal emulation being VT100.
If the parameters of the gateway console have been modified, the terminal will also display nothing.