Saeco RI9828/11 User manual

The manufacturer reserves the right to change the features of the product without prior notice.
Le producteur se réserve le droit d“apporter toutes modifications sans préavis.
Type SUP-032AR Cod.15002198 Rev.00 del 15-02-10

Operation and maintenance manual
Before using the machine, please read the attached operating instructions.
Carefully read the safety rules.
Mode d'emploi
Veuillez lire attentivement le mode d'emploi
(notamment les consignes de sécurité) avant d'utiliser l'appareil.
The manufacturer reserves the right to change the features of the product without prior notice.
Le producteur se réserve le droit d“apporter toutes modifications sans préavis.
FOR HOUSEHOLD USE ONLY
USAGE DOMESTIQUE SEULEMENT

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against fire, electric shock and injury to persons do not immerse
cord, plugs, or appliance in water or other liquid.
4. Close supervision is necessary when the appliance is used by or near
children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.
7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10.Do not place on or near a hot gas or electric burner, or in a heated oven.
11.Always attach plug to appliance first, then plug cord into wall outlet. To
disconnect, turn any control to “off”, then remove plug from wall outlet.
12.Do not use appliance for other than intended use.
13.Save these instructions.
SAVE THESE INSTRUCTIONS

CAUTION
This appliance is for household use only. Any servicing, other than cleaning and
user maintenance, should be performed by an authorized service center. Do not
immerse machine in water. To reduce the risk of fire or electric shock, do not
disassemble the machine. There are no parts inside the machine serviceable by
the user. Repair should be done by authorized service personnel only.
1Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.
2Never use warm or hot water to fill the water tank. Use cold water only.
3Keep your hands and the cord away from hot parts of the appliance during
operation.
4Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.
5For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.
6Do not use flavored or caramelized coffee.
INSTRUCTIONS FOR THE POWER
SUPPLY CORD
A. A short power-supply cord (or detachable power-supply cord) is to be
provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.
B. Longer detachable power-supply cords or extension cords are available
and may used if care is exercised in their use.
C. If a long detachable power-supply cord or extension cord is used,
1. The marked electrical rating of the detachable power-supply cord or
extension cord should be at least as great as the electrical rating of the
appliance
2. If the appliance is of the grounded type, the extension cord should be a
grounding-type 3-wire cord, and
3. The longer cord should be arranged so that it will not drape over the counter
top or table top where it can be pulled on by children or tripped over.

2
CONTENTS
GENERAL INFORMATION.........................................................................................................................3
TECHNICAL DATA...................................................................................................................................... 3
APPLIANCE................................................................................................................................................4
accessories .............................................................................................................................................................4
INSTALLATION...........................................................................................................................................5
starting the machine.................................................................................................................................................5
setting the language................................................................................................................................................6
setting the w a t e r hardness ......................................................................................................................................6
first use - use after along period o f inactivity ........................................................................................................7
the intenza w a t e r filter............................................................................................................................................8
CONTROL PANEL......................................................................................................................................9
ADJUSTMENTS .......................................................................................................................................10
aroma opti-dose (adjusts the coffee dose per cup).................................................................................................10
coffee strength.....................................................................................................................................................10
drip t r a y height adjustment....................................................................................................................................11
saeco adapting system............................................................................................................................................11
coffee grinder adjustment .....................................................................................................................................12
BEVERAGE DISPENSING.......................................................................................................................13
brewing with whole beans.......................................................................................................................................13
brewing with pre-ground coffee.............................................................................................................................14
hot w a t e r dispensing ..............................................................................................................................................15
steam dispensing ....................................................................................................................................................16
cappuccino.............................................................................................................................................................17
milk island (optional)..............................................................................................................................................18
BEVERAGE SETTINGS ...........................................................................................................................19
beverage programming menu ...................................................................................................................................19
coffee settings......................................................................................................................................................20
PROGRAMMING THE MACHINE.............................................................................................................21
machine settings ....................................................................................................................................................22
language
contrast
machine ready
key t o n e
cup warming surface
rinse
w a t e r filter
w a t e r hardness
beverage settings ..................................................................................................................................................24
prebrewing
temperature
aroma (opti-dose)
coffee volume
time/d a t e settings...................................................................................................................................................25
set clock
d a t e settings
stand-b y settings
machine o n /off
maintenance settings..............................................................................................................................................27
product counters
cleaning cycle
boiler descaling cycle
lock display
f a c t o r y settings .......................................................................................................................................................31
CLEANING AND MAINTENANCE ............................................................................................................ 32
maintenance during operation.................................................................................................................................32
general machine cleaning .......................................................................................................................................32
cleaning the brew group........................................................................................................................................33
ERROR CODES.......................................................................................................................................34
SAFETY RULES.......................................................................................................................................37

3
This coffee machine is made for brewing espresso coffee using coffee beans, and it is equipped with a
device to dispense steam and hot water.
The machine is designed for domestic use only, and is not suitable for heavy or professional use.
Warning: no liability is assumed for any damage caused by:
• incorrect use not in accordance with the intended uses;
• repairs not carried out by authorized customer service centers;
• tampering with the power cord;
• tampering with any part of the machine;
• the use of non-original spare parts and accessories;
• failure to descale the machine or use at temperatures below 0°C (32°F)
IN THESE CASES, THE WARRANTY IS NOT VALID.
Keep these operating instructions in a safe place and make them available to anyone else who may use the
coffee machine. For further information or in case of problems, please refer to any authorized service center.
For Saeco customer service, call 1-800-933-7876 in the U.S., or 1-514-385-5551 in Canada.
THE WARNING TRIANGLE INDICATES ALL IMPORTANT INSTRUCTIONS FOR THE USER’S SAFETY.
PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY TO PREVENT SERIOUS INJURIES!
HOW TO USE THESE OPERATING INSTRUCTIONS.
GENERAL INFORMATION
GENERAL INFORMATION.........................................................................................................................3
TECHNICAL DATA...................................................................................................................................... 3
APPLIANCE................................................................................................................................................4
accessories .............................................................................................................................................................4
INSTALLATION...........................................................................................................................................5
starting the machine.................................................................................................................................................5
setting the language................................................................................................................................................6
setting the w a t e r hardness ......................................................................................................................................6
first use - use after along period o f inactivity ........................................................................................................7
the intenza w a t e r filter............................................................................................................................................8
CONTROL PANEL......................................................................................................................................9
ADJUSTMENTS .......................................................................................................................................10
aroma opti-dose (adjusts the coffee dose per cup).................................................................................................10
coffee strength.....................................................................................................................................................10
drip t r a y height adjustment....................................................................................................................................11
saeco adapting system............................................................................................................................................11
coffee grinder adjustment .....................................................................................................................................12
BEVERAGE DISPENSING.......................................................................................................................13
brewing with whole beans.......................................................................................................................................13
brewing with pre-ground coffee.............................................................................................................................14
hot w a t e r dispensing ..............................................................................................................................................15
steam dispensing ....................................................................................................................................................16
cappuccino.............................................................................................................................................................17
milk island (optional)..............................................................................................................................................18
BEVERAGE SETTINGS ...........................................................................................................................19
beverage programming menu ...................................................................................................................................19
coffee settings......................................................................................................................................................20
PROGRAMMING THE MACHINE.............................................................................................................21
machine settings ....................................................................................................................................................22
language
contrast
machine ready
key t o n e
cup warming surface
rinse
w a t e r filter
w a t e r hardness
beverage settings ..................................................................................................................................................24
prebrewing
temperature
aroma (opti-dose)
coffee volume
time/d a t e settings...................................................................................................................................................25
set clock
d a t e settings
stand-b y settings
machine o n /off
maintenance settings..............................................................................................................................................27
product counters
cleaning cycle
boiler descaling cycle
lock display
f a c t o r y settings .......................................................................................................................................................31
CLEANING AND MAINTENANCE ............................................................................................................ 32
maintenance during operation.................................................................................................................................32
general machine cleaning .......................................................................................................................................32
cleaning the brew group........................................................................................................................................33
ERROR CODES.......................................................................................................................................34
SAFETY RULES.......................................................................................................................................37
TECHNICAL DATA
TECHNICAL DATA
Nominal voltage See label on the appliance
Power rating See label on the appliance
Power supply See label on the appliance
Shell material ABS - Thermoplastic
Size (w x h x d) 313 x 372 x 426 mm - 12.60 x 14.57 x 15.75 in
Weight 9 Kg - 19.8 lbs
Cable length 1200 mm - 47.24 in
Control panel Front
Water tank 1.7 liters - 57.5 oz (removable)
Coffee bean hopper capacity 250 grams - 8.9 oz of coffee beans
Pump pressure 15 bar
Boiler Stainless steel
Coffee grinder Ceramic
Quantity of ground coffee 7 - 10.5 grams / 0.25 - 0.37 oz.
Dregdrawer 14 portions
Safety devices Boiler pressure safety valve – Double safety thermostat.
Subject to engineering and manufacturing changes due to technological developments.

4
Touch screen display
APPLIANCE
Pre-ground bypass doser
ACCESSORIES
Brew group
Dregdrawer
Socket for power cord
Coffee bean hopper
Power button
Service door
Coffee bean hopper lid
Drip tray
SBS dial
Dispensing head
Drip tray + grill
Hot water / steam wand
Water tank
Hot water / steam knob
Cup warming surface
Button for raising/lowering the drip tray
Milk Island connection
Water hardness test strip
Power cord
Lubricant for the brew group
Intenza water  lter
Pre-ground coffee
measuring scoop and
grinder adjustment key

5
1 2 3
4
7
6
5
When the correct temperature is reached, the machine performs a priming of
the water circuit and a rinse cycle of the internal circuits. A small quantity of
water is dispensed. Wait for this cycle to be completed automatically.
(See page 23 to enable/disable the rinse function.)
INSTALLATION
Insert the plug into the socket
located on the back of the machine
and insert the other end into a
power outlet with suitable current.
Place a container beneath the hot
hot water / steam wand.
Remove the coffee bean hopper lid.
Fill the hopper with coffee beans.
Close the lid pushing it down
completely.
Press the main power button to the
“ON” position.
Make sure the power button is not pressed and the machine is turned off. Check the machine features on the label
on the bottom of the appliance.
Fill the tank with fresh drinking
water. Do not exceed the “max”
level indicated on the water tank.
Once  lled, place the tank back into
the machine.
STARTING THE MACHINE
Remove the water tank.
Install the water  lter as
recommended on page 8.

6
12
12
1 2 3 4
ABC
3
4 5 6
When the machine is switched on for the  rst time, it requires the selection of the desired language. This allows
you to adjust the parameters of the beverage to the typical parameters of the country where the machine is used.
This is why some languages are differentiated also by country.
SETTING THE LANGUAGE
INSTALLATION
8:30 am
15/06/06
English
italiano (it)
Italiano (ch) Deutsch
English
italiano (it)
Italiano (ch) Deutsch
warming up
Press .
Select the desired language. If
necessary, press the key to
display additional languages.
Wait until the machine completes
the warming phase.
rinse
When the correct temperature is
reached, the machine performs a
rinse cycle of the internal circuits.
rinse
A small quantity of water is
dispensed. Wait for this cycle to be
completed automatically. Refer to
page 23 to enable/disable the rinse
function.
The main screen for beverage
selection appears on the display.
Set the clock and the calendar of
the machine as shown on page 25.
1.2.1.1.1 language 1.2.1.1.1 language
Immerse the water hardness test strip
in water for 1 second.
Check the water hardness value and set:
- the machine water hardness level (page 23);
- the Intenza Aroma System (page 8).
SETTING THE WATER HARDNESS
Intenza Aroma System
Machine water hardness setting
The test strip can only be used for one measurement.

7
2
5 6
7
3
4
8:30 am
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1
8 9
8:30 am
15/06/06
FIRST USE - USE AFTER A LONG PERIOD OF INACTIVITY
These operations ensure an optimum brewing and must be performed:
1) At  rst start-up
2) When the machine remains inactive for a long time (more than 2 weeks).
Place a container under the hot
water wand.
Turn the knob to the position
to start dispensing water.
Dispense water until the container
is full.
To stop dispensing, turn the knob
until it reaches the off position ( ).
Empty the container and repeat the
operations from step 5 until the tank
is completely empty.
Then  ll the tank again as described
in step (1).
Press the icon.
Select the hot water dispensing.
Fill the tank with fresh drinking water.
Do not exceed the maximum level
indicated on the tank. Then place the
tank back.
Press the displayed icon
corresponding to the long coffee
once for 1 cup.
The machine starts brewing.
At the end of the procedure empty
the cup.
Repeat the procedure from step 8.
The machine is now ready.
Place a cup under the dispensing
spout.
steam
hot
water
hot water

8
5
97
6
8
12 3
4
Place a container beneath the hot
water / steam wand.
Turn the knob until the
position is reached. Water
dispensing begins.
on
reload water  lter
1.2.4 water settings
rinse
on
water
hardness
3/4
water  lter
off
Have you replaced the old water
 lter with a new one?
Press “reload water  lter”.
Access the machine settings menu
(see page 21 and 23). Press “water
settings”. Press “water  lter”.
Press the key to con rm and
activate of the new water  lter.
1.2.4.2. water fi lter
Once  nished, the “close steam knob” message appears on the display. Turn the knob back to the rest position ( ). Fill
the water tank if necessary. The machine is now ready for use and the water  lter is activated (see page 23).
NOTE: if the Intenza water  lter is not used, insert the small white  lter previously removed (see step 1) into
the tank.
off
INTENZA WATER FILTER
To improve the quality of the water you use, and extend the life of your machine at the same time, it is
recommended that you install the water  lter. After installation, select the water  lter function under the machine
settings menu (see page 22). By setting the water  lter status to ON, the machine informs the user when the  lter
must be replaced.
Remove the water  lter from its packaging, immerse it vertically (with the opening facing upwards) in
cold water and gently press its sides so as to let the air bubbles out.
Remove the small white  lter from
the tank and store it in a dry place
sheltered from dust.
Fill the tank with fresh drinking
water and re-insert it into the
machine.
Set the Intenza Aroma System:
A = Soft water
B = Medium water (standard)
C = Hard water
Insert the  lter in the empty tank. The
reference mark and the groove must
match. Push  rmly until it is
completely inserted.
INSTALLATION

9
• To brew the desired coffee, press the corresponding symbol on the display.
The machine automatically performs all the necessary operations.
• Press the icon twice to make 2 cups.
press twice
CONTROL PANEL
Switch to text format Enter the programming menu
It is possible to change the type of display to either icon format or text format.
ICON FORMAT
Switch to icon format
TEXT FORMAT
8:30 am
15/06/06
8:30 am
15/06/06
steam
espresso
mild
coffee
medium
long
coffee
strong
Enter the clock menu

10
light medium strong
The color intensity of the icon indicates the aroma - the quantity of coffee to be ground for each beverage.
The greater the quantity of coffee ground, the stronger the coffee will taste.
AROMA OPTI-DOSE (ADJUSTS THE COFFEE DOSE PER CUP)
pre-ground
MEDIUM
COFFEE
STRONG
COFFEE
MILD
COFFEE
SBS adjusts the fullness of the brewed coffee.
The coffee may even be adjusted while brewing.
This adjustment has an immediate effect on the
selected type of brewing.
COFFEE STRENGTH
SBS – SAECO BREWING SYSTEM
The SBS dial has been carefully designed to give your coffee the fullness and intensity you desire. Simply turn the
dial, and you will notice that the coffee brewed will adjust to the setting selected.
ADJUSTMENTS

11
To raise the drip tray, press lightly on the lower part of the button.
To lower the drip tray, press lightly on the upper part of the button.
When the desired height is reached, release the button.
DRIP TRAY HEIGHT ADJUSTMENT
Adjust the drip tray to the appropriate cup size before selecting the beverage.
SAECO ADAPTING SYSTEM
Coffee is a natural product and its characteristics may change according to its origin, blend and roast. The
Saeco coffee machine is equipped with a self-adjusting system that allows the use of all types of coffee beans
available on the market (not including  avored or carmelized).
• The machine automatically adjusts itself in order to optimize the extraction of the coffee, ensuring perfect
compression of the beans to obtain a creamy espresso coffee that is able to release all the aromas,
regardless of the type of coffee used.
• The optimization process is a learning process that requires the brewing of a certain number of coffees to
allow the machine to adjust the compactness of the ground coffee.
• Attention should be given to special blends, which require grinder adjustments in order to optimize the
extraction of the coffee (see page 12).

12
The machine enables a slight adjustment of the coffee grinder. Coffee may be ground according to your own
tastes.
The adjustment must be performed using the small pin located inside the coffee bean hopper.
This must be pressed down and turned by means of the
supplied grinder adjustment key only. Press and turn the pin
one notch at a time. You will need to brew 2-3 cups of coffee
before you taste a difference.
The references located inside the bean hopper indicate the
grind setting.
COFFEE GRINDER ADJUSTMENT
FINE GRINDMEDIUM GRINDCOARSE GRIND
ADJUSTMENTS

13
1 2 3
4 5
Choose a beverage and press the
corresponding icon on the display:
once for 1 cup or twice for 2 cups.
The machine begins grinding the
set quantity of coffee.
The machine begins dispensing the
selected beverage.
BEVERAGE DISPENSING
COFFEE BREWING CAN BE STOPPED AT ANY TIME BY PRESSING « ».
THE STEAM WAND MAY REACH HIGH TEMPERATURES: DANGER OF SCALDING. DO NOT TOUCH IT
WITH BARE HANDS.
To brew 2 cups, the machine dispenses the  rst coffee, and brie y interrupts dispensing in order to grind the
second coffee dose. Coffee dispensing is then restarted and completed.
This procedure shows how to brew an espresso. To brew another type of coffee, press the appropriate icon. Use
appropriate espresso or coffee cups so that the coffee does not over ow.
The machine stops dispensing automatically based on of the quantity determined by the manufacturer. It is possible to
customize this quantity (see page 19).
Adjust the drip tray according to the
height of the cup(s).
Place one cup if you want one
coffee only. Place two cups if you
want two coffees.
8:30 am
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espresso
BREWING WITH WHOLE BEANS

14
4
21 3
6
5
The machine allows you to use pre-ground and decaffeinated coffee. Pre-ground coffee must be scooped into the
bypass doser next to the coffee bean hopper. Only use coffee that is ground speci cally for espresso machines
and never coffee beans or instant coffee.
WARNING: ONLY PUT PRE-GROUND COFFEE INTO THE BYPASS DOSER WHEN YOU WISH TO BREW
THIS TYPE OF BEVERAGE.
INSERT ONLY ONE SCOOP OF GROUND COFFEE AT A TIME. TWO CUPS OF COFFEE CANNOT BE
DISPENSED AT THE SAME TIME.
Press the appropriate icon. The
display will show the following
screen.
Pour one scoop of ground coffee into
the bypass doser using the
measuring scoop provided.
Note:
• If brewing does not start within 30 seconds from the appearance of the message (3), the machine will return
to the main menu and discard any pre-ground coffee into the dregdrawer.
• If no pre-ground coffee is poured into the bypass doser, only water will be dispensed.
• If the dose is excessive or if 2 or more scoops of coffee are inserted, the machine will not brew the beverage,
and the coffee in the bypass doser will be discarded into the dregdrawer.
The example given below shows how to brew pre-ground coffee. The customized option of using pre-ground coffee
is shown on the display with an icon next to the chosen beverage (see page 10).
8:30 am
15/06/06
Place 1 cup beneath the dispensing
head to brew one coffee.
A message reminds the user to
pour pre-ground coffee into the
bypass doser.
coffee
The machine begins dispensing the
selected beverage.
start!
Press “start!” to begin brewing.
coffeecoffee
start!
BREWING WITH PRE-GROUND COFFEE
BEVERAGE DISPENSING

15
1
456
7
23
89
Place a container beneath the hot
water / steam wand.
Turn the knob to the
position.
Wait until the machine has
dispensed the desired quantity of
water.
When the machine has dispensed
the desired quantity, turn the knob
until it is in the rest position ( ).
To dispense another cup
of hot water, repeat this
operation.
Press the steam icon.
8:30 am
15/06/06
steam
hot
water
Select hot water.
hot water
steam
hot
water
hot water
8:30 am
15/06/06
Press to return to the main
menu.
Note: if the main screen already shows the hot water icon , hot water may be dispensed by simply turning the knob
as shown at step 4.
HOT WATER DISPENSING
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.

16
1
56
7
23
4
8 9
Place a container with the beverage
to be frothed beneath the hot water
/ steam wand
Heat the beverage by gently
swirling the container while steam is
dispensed.
When you have  nished, turn the
knob until it is in the rest
position ( ).
After dispensing steam, clean the steam wand as described on page 32.
Note: if the main screen already shows the steam icon , steam may be dispensed by simply turning the knob as
shown at step 4.
Repeat the operations to
froth another beverage.
8:30 am
15/06/06
steam
hot
water
steam
Press the steam icon. Select steam.
Turn the knob to the
position. The machine may take a
few seconds to warm up before
steam is dispensed.
steam
hot
water
Press to return to the main
menu.
8:30 am
15/06/06
steam
STEAM DISPENSING
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
BEVERAGE DISPENSING

17
3
456
1
8
2
7 9
steam
hot
water
steam
Select steam (see steps 2 and 3 on
page 16).
Immerse the hot water / steam
wand in the milk.
Turn the knob to the
position. The machine may take a
few seconds to warm up before
steam is dispensed.
Froth the milk by gently swirling the
cup.
When you have  nished, turn the
knob until it is in the rest
position ( ).
Fill 1/3 of the cup with cold milk.
Place the cup beneath the
dispensing head.
steam
hot
water
steam
Press to return to the main
menu.
8:30 am
15/06/06
Press the coffee icon once to brew
coffee.
CAPPUCCINO
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
After dispensing, clean the steam wand as described on page 32. To brew 2 cappuccinos:
• froth two cups of milk by following steps 1 to 6;
• brew two coffees by following steps 7 to 9 (then press the icon of the desired coffee twice).