Saeco GranBaristo HD8964 User manual

English
USER MANUAL
Read carefully before using the machine.
Register your product and get support at
www.saeco.com/welcome
Type HD8964
EN
02
02

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against fire, electric shock and injury to persons do not immerse
cord, plugs, or appliance in water or other liquid.
4. Close supervision is necessary when the appliance is used by or near
children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.
7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10.Do not place on or near a hot gas or electric burner, or in a heated oven.
11.Always attach plug to appliance first, then plug cord into wall outlet. To
disconnect, turn any control to “off”, then remove plug from wall outlet.
12.Do not use appliance for other than intended use.
13.Save these instructions.
SAVE THESE INSTRUCTIONS

CAUTION
This appliance is for household use only. Any servicing, other than cleaning
and user maintenance, should be performed by an authorized service center.
Do not immerse machine in water. To reduce the risk of fire or electric shock,
do not disassemble the machine. There are no parts inside the machine
serviceable by the user. Repair should be done by authorized service personnel
only.
1. Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.
2. Never use warm or hot water to fill the water tank. Use cold water only.
3. Keep your hands and the cord away from hot parts of the appliance during
operation.
4. Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.
5. For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.
6. Do not use caramelized or flavored coffee beans.
INSTRUCTIONS FOR THE POWER
SUPPLY CORD
A. A short power-supply cord (or detachable power-supply cord) is to be
provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.
B. Longer detachable power-supply cords or extension cords are available
and may used if care is exercised in their use.
C. If a long detachable power-supply cord or extension cord is used,
1. The marked electrical rating of the detachable power-supply cord or
extension cord should be at least as great as the electrical rating of the
appliance
2. If the appliance is of the grounded type, the extension cord should be a
grounding-type 3-wire cord, and
3. The longer cord should be arranged so that it will not drape over the
counter top or table top where it can be pulled on by children or tripped
over.

2 ENGLISH
Congratulations on your purchase of a Saeco GranBaristo fully automatic coee
machine!
To fully benet from the support that Saeco oers, please register your product at
www.saeco.com/welcome.
This user manual applies to the HD8964 model.
The machine is suitable for preparing espresso coee using whole coee beans, and
it is supplied with a milk carafe to prepare a perfect Cappuccino or Latte Macchiato
in a quick and easy way. In this user manual you will nd all the information you
need to install, use, clean and descale your machine.
CONTENTS
IMPORTANT..................................................................................................... 4
Safety Instructions...............................................................................................................................4
Warnings .............................................................................................................................................4
Cautions ..............................................................................................................................................6
Electromagnetic Fields ........................................................................................................................7
Disposal...............................................................................................................................................7
INSTALLATION................................................................................................. 8
Product Overview ................................................................................................................................8
General Description .............................................................................................................................9
PREPARING FOR USE.......................................................................................10
Machine Packaging............................................................................................................................10
Machine Installation..........................................................................................................................10
Demo Mode Function ........................................................................................................................12
USING THE MACHINE FOR THE FIRST TIME ........................................................13
Language Selection ...........................................................................................................................13
Automatic Rinse/Cleaning Cycle ........................................................................................................14
Manual Rinse Cycle............................................................................................................................15
Measuring and Programming Water Hardness ..................................................................................18
“INTENZA+”Water Filter Installation.................................................................................................20
Replacing the“INTENZA+”Water Filter..............................................................................................24
ADJUSTMENTS................................................................................................25
Coee Prole .....................................................................................................................................25
Enabling a New Prole ......................................................................................................................25
Disabling a User Prole......................................................................................................................26
Saeco Adapting System .....................................................................................................................28
Adjusting the Ceramic Coee Grinder ...............................................................................................28
Adjusting the Aroma (Coee Strength)..............................................................................................29
Adjusting the Dispensing Spout.........................................................................................................30
Adjusting the Coee Quantity ...........................................................................................................32
BREWING COFFEE ...........................................................................................33
Coee Brewing Using Coee Beans ...................................................................................................33
Coee Brewing Using Pre-Ground Coee...........................................................................................34
MILK CARAFE..................................................................................................36
Filling the Milk Carafe........................................................................................................................36
Inserting the Milk Carafe ...................................................................................................................37
Removing the Milk Carafe..................................................................................................................37

3 ENGLISH
Emptying the Milk Carafe ..................................................................................................................38
BREWING MILK-BASED BEVERAGES .................................................................39
Quick Carafe AUTO CLEAN Cycle..........................................................................................................42
Adjusting the Milk-Based Product Length .........................................................................................43
SPECIAL BEVERAGES.......................................................................................45
Hot Water ..........................................................................................................................................45
Adjusting HotWater Dispensing ........................................................................................................47
Special Beverages Menu for Brewing Other Beverages......................................................................48
Adjusting the Other Beverages Quantity for the“Special Beverages”Menu.......................................49
BEVERAGE PROGRAMMING .............................................................................50
Aroma................................................................................................................................................51
Coee Amount...................................................................................................................................51
Temperature......................................................................................................................................51
Taste..................................................................................................................................................52
Milk Amount......................................................................................................................................52
HOT WATER PROGRAMMING............................................................................52
Water Amount...................................................................................................................................53
RESTORING BEVERAGE PARAMETERS...............................................................53
MACHINE PROGRAMMING...............................................................................54
Water settings ...................................................................................................................................54
Language Settings.............................................................................................................................55
Stand-by Settings..............................................................................................................................55
Button Sound ....................................................................................................................................56
Factory Settings.................................................................................................................................56
STATISTICS .....................................................................................................56
MAINTENANCE ...............................................................................................57
Descaling...........................................................................................................................................57
Brew Group Cleaning Cycle ................................................................................................................57
Carafe Cleaning..................................................................................................................................58
CLEANING AND MAINTENANCE ........................................................................59
Daily Cleaning of the Machine ...........................................................................................................59
Daily Cleaning of the WaterTank........................................................................................................61
Daily Cleaning of the Milk Carafe.......................................................................................................61
Weekly Cleaning of the Milk Carafe....................................................................................................64
Weekly Cleaning of the Brew Group...................................................................................................68
Weekly Cleaning of the Coee Bean Hopper and CoeeTray (if any) .................................................72
Monthly Cleaning of the Milk Carafe..................................................................................................73
Monthly Lubrication of the Brew Group.............................................................................................77
Monthly Cleaning of the Brew Group with “Coee Oil Remover”........................................................78
DESCALING.....................................................................................................81
ACCIDENTAL INTERRUPTION OF THE DESCALING CYCLE .....................................86
DISPLAY MESSAGES ........................................................................................87
TROUBLESHOOTING........................................................................................89
ENERGY SAVING..............................................................................................92
Stand-by............................................................................................................................................92
TECHNICAL SPECIFICATIONS............................................................................93
WARRANTY AND SERVICE................................................................................93
Warranty ...........................................................................................................................................93
Service...............................................................................................................................................93
ORDERING MAINTENANCE PRODUCTS..............................................................94
PRODUCT SETTINGS........................................................................................96

4 ENGLISH
IMPORTANT
Safety Instructions
This machine is equipped with safety devices. Nevertheless,
read and follow the safety instructions carefully and only use
the machine properly as described in these instructions to
avoid accidental injury or damage due to improper use of the
machine.
Keep this user manual for future reference.
The term WARNING and this icon warn against possible
severe injuries, danger to life and/or damage to the machine.
The term CAUTION and this icon warn against slight
injuries and/or damage to the machine.
This icon requests you to read carefully this instruction
manual, before any use or maintenance operation.
Warnings
• Connect the machine to a wall socket with a voltage
matching the technical specications of the machine.
• Connect the machine to an earthed wall socket.
• Do not let the power cord hang over the edge of a table or
counter, or touch hot surfaces.
• Never immerse the machine, the mains plug or power cord
in water: Danger of electrical shock!
• Do not pour liquids on the power cord connector.
• Never direct the hot water jet towards body parts: Danger
of burning!

5 ENGLISH 5
• Do not touch hot surfaces. Use handles and knobs.
• After switching o the machine by pressing the power
button on the back of the machine, remove the mains plug
from the wall socket:
- if a malfunction occurs;
- if the machine will not be used for a long time;
- before cleaning the machine.
• Pull on the mains plug, not on the power cord.
• Do not touch the mains plug with wet hands.
• Do not use the machine if the mains plug, the power cord
or the machine itself is damaged.
• Do not make any modications to the machine or its
power cord. Only have repairs carried out by a service
centre authorised by Philips to avoid any hazard.
• The machine should not be used by children younger than
8 years old.
• The machine can be used by children of 8 years and upwards
if they have previously been instructed on the correct use of
the machine and made aware of the associated dangers or if
they are supervised by an adult.
• Cleaning and maintenance should not be carried out by
children unless they are more than 8 years old and super-
vised by an adult.
• Keep the machine and its power cord out of reach of chil-
dren under 8 years old.
• The machine may be used by persons with reduced physi-
cal, sensory or mental capabilities or lacking sucient
experience and/or skills if they have previously been
instructed on the correct use of the machine and made

6 ENGLISH
aware of the associated dangers or if they are supervised
by an adult.
• Children should be supervised to ensure that they do not
play with the machine.
• Never insert ngers or other objects into the coee
grinder.
Cautions
• The machine is for household use only. It is not intended
for use in environments such as canteens, sta kitchens of
shops, oces, factories or other work environments.
• Always put the machine on a at and stable surface.
• Do not place the machine on hot surfaces, directly next to
a hot oven, heater units or similar sources of heat.
• Only put roasted coee beans into the coee bean hopper.
If ground coee, instant coee, raw coee or any other
substance is put in the coee bean hopper, it may damage
the machine.
• Let the machine cool down before inserting or removing
any parts. The heating surfaces may retain residual heat
after use.
• Never use warm or hot water to ll the water tank. Use
only cold non-sparkling drinking water.
• Never clean with scrubbing powders or harsh cleaners.
Simply use a soft cloth dampened with water.
• Descale your machine regularly. Not doing this will make
your appliance stop working properly. In this case repair is
not covered under your warranty!
• Do not keep the machine at temperature below 0 °C.

7 ENGLISH 7
Residue water in the heating system may freeze and cause
damage.
• Do not leave water in the water tank if the machine is
not used over a long period of time. The water can get
contaminated. Use fresh water every time you use the
machine.
Electromagnetic Fields
This appliance complies with all the applicable standards and
regulations relating to the exposure to electromagnetic elds.
Disposal
This symbol on a product indicates that the product is covered
by EU Directive 2012/19/EU. Please inform yourself about the
local separate collection system for electrical and electronic
products. Follow local regulations and do not dispose of
the product as household waste. Appropriate disposal of
old products helps prevent negative consequences for the
environment and human health.

8
INSTALLATION
Product Overview
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9 ENGLISH 9
General Description
1. Coee bean hopper lid and coee bean hopper
2. Cup-warming surface
3. Water tank + lid
4. “INTENZA+” water lter (optional)
5. Pre-ground coee compartment
6. Service door button
7. Control panel
8. Removable coee dispensing spout
9. Service door
10. Brew group locking/removal handle
11. Drip tray (internal)
12. Coee grounds drawer
13. Brew group
14. Full drip tray indicator
15. Cup holder grill
16. Drip tray (external)
17. Protection lid (optional)
18. Water dispensing spout (removable)
19. Milk carafe
20. Power cord socket
21. Power button
22. Pre-ground coee measuring scoop / grinder adjustment key
23. Power cord
24. Cleaning brush (optional)
25. Grease for brew group (optional)
26. Water hardness test strip
27. Espresso Macchiato button
28. Cappuccino button
29. "ESC" button
30. LCD Display
31. "UP" button
32. Espresso button
33. Long Espresso button
34. Latte Macchiato button
35. Hot Milk button
36. "MENU" button
37. "OK" button
38. “Special beverages” button
39. "Aroma" - Pre-ground coee button
40. "DOWN" button
41. Stand-by button
42. Coee button
43. American Coee button
44. Protection cover (optional)
45. Coee oil remover (optional)
46. Descaling solution (optional)

10 ENGLISH
PREPARING FOR USE
Machine Packaging
The original packaging has been designed and constructed to protect the
machine during transport. We recommend keeping the packaging material
for possible future transport.
Machine Installation
1Remove the drip tray with grill and the carafe from the packaging.
2Remove the machine from the packaging.
3For best use, it is recommended to:
• Choose a safe, level surface where there will be no danger of over-
turning the machine or being injured.
• Choose a location that is suciently well-lit, clean and near an eas-
ily reachable socket.
• Allow for a minimum distance from the sides of the machine as
shown in the gure.
4Insert the drip tray (external) with grill all the way into the machine.
Make sure that it is correctly placed; a "CLICK" will conrm that it is
locked into place.
Note:
The drip tray collects the water that comes out of the dispensing spout
during each rinse/self-cleaning cycle, as well as any coee that might be
spilled during beverage brewing. Empty and wash the drip tray daily and
each time the full drip tray indicator is raised.
Caution:
NEVER remove the drip tray when the machine has just been turned
on. Wait a couple of minutes for the machine to carry out a rinse/self-
cleaning cycle.

11 ENGLISH 11
5Lift the left outer lid.
7Rinse the water tank with fresh water.
8Fill the water tank with fresh drinking water up to the MAX level and
put it back into the machine. Make sure it is fully inserted.
Caution:
Never ll the water tank with warm, hot, sparkling water or any other
liquid, as this may cause damage to the water tank and the machine.
9Remove the coee bean hopper lid. Slowly pour in the coee beans.
Note:
The coee bean hopper contains a tray that vibrates during grinding and
conveys the beans into the coee grinder.
Caution:
Only coee beans must be put into the coee bean hopper. Ground
coee, instant coee, caramelized coee or any other object may
damage the machine.
6Remove the water tank by using the handle incorporated on the inner
lid.

12 ENGLISH
DEMO MODE ON
11 Insert the plug into the socket located on the back of the machine.
12 Insert the plug on the other end of the power cord into a wall socket
with suitable power voltage.
13 Switch the power button on the back of the machine to “I” to turn on
the machine.
Demo Mode Function
The machine is equipped with an operation simulating function.
By keeping the “ ” button pressed for more than 8 seconds, the ma-
chine enters the demo mode. To exit the demo, disconnect the power cord
and turn the machine back on.
10 Put the lid back on the coee bean hopper.

13 ENGLISH 13
LINGUA
ITALIANO
ENGLISH
DEUTSCH
FRANÇAIS
LINGUA
ITALIANO
ENGLISH
DEUTSCH
FRANÇAIS
USING THE MACHINE FOR THE FIRST TIME
When using the machine for the rst time, the following activities need to
happen:
1) You have to select the language.
2) The machine will perform an automatic rinse/cleaning cycle.
3) You need to perform a manual rinse cycle.
Language Selection
At rst start up, the language must be selected.
1The following display is shown. Select the desired language by press-
ing the “ ” or “ ” scrolling button.
2Press the “ ” button to conrm.
HEATING UP…
WATER CIRCUIT
PRIMING
3The machine is in warm-up phase.
4Once warm-up has been completed, the machine automatically per-
forms the water circuit priming.

14 ENGLISH
Automatic Rinse/Cleaning Cycle
When warm-up has been completed, the machine automatically performs
a rinse/self-cleaning cycle of the internal circuits with fresh water. This
takes less than a minute.
1Place a container under the coee dispensing spout to catch the small
amount of water which will be dispensed.
RINSING
PROFILE SAECO
2The following display is shown. Wait for the cycle to nish automati-
cally.
Note:
To stop dispensing, press the“ ” button.
3When the operations described above have been completed, the ma-
chine shows the following display. You can now perform the manual
rinse cycle.

15 ENGLISH 15
Manual Rinse Cycle
You need to perform a rinse cycle when using the machine for the rst
time. During this process, the coee brewing cycle is activated and fresh
water ows through the dispensing spout. This takes a few minutes.
1Place a container under the coee dispensing spout.
GROUND COFFEE
VERY STRONG
FFEE
3
Press the " " button to access the aroma selection menu.
PROFILE SAECO
2Check that the machine shows the following display.
4To select the pre-ground coee brewing function, press the “ ”or “
” scrolling button until the“ ” icon is displayed.
Note:
Do not add pre-ground coee into the compartment.
5Press the “ ” button.

16 ENGLISH
INSERT
PREGROUND COFFE
E
AND PRESS OK
6When choosing the product, the machine asks you to conrm that
ground coee has been inserted.
Press the “ ” button
. The machine will start dispensing water from the
coee dispensing spout. When dispensing has been completed, empty
the container.
9Place an empty container under the hot water dispensing spout.
10 Press the “ ” button.
PROFILE SAECO
7Remove the protection cover (if any).
Note:
Store the cover with care.
8Slightly tilt the water dispensing spout and insert it all the way into
the guides of the machine. Push the water dispensing spout towards
the bottom while rotating it at the same time, until it is locked into the
machine as shown in the gure.

17 ENGLISH 17
15 At the end, ll the water tank again up to the MAX level. Now the ma-
chine is ready to brew coee.
This icon will be displayed.
Note:
When you have not used the machine for 2 or more weeks, the machine
will automatically perform an automatic rinse/self-cleaning cycle after
you turn it on. Following this, you need to perform a manual rinse cycle as
described above.
The automatic rinse/self-cleaning cycle also starts when the machine has
been in stand-by mode, or turned o, for more than 15 minutes.
At the end of the cycle, you can brew products.
PROFILE SAECO
SPECIAL BEVERAGES
HOT WATER
RISTRETTO
ESPRESSO MILD
ESPRESSO INTENSE
HOT WATER
INSERT
WATER SPOUT
11 Press the “ ” button.
13 After dispensing water, remove and empty the container.
14 Repeat the operations from step 10 to 13 until the water tank is empty,
then continue with step 15.
12 Press the “ ” button. At the end of the warm-up phase, the machine
starts dispensing water.

18 ENGLISH
Measuring and Programming Water Hardness
Water hardness measuring is very important in order to dene the machine
descaling frequency and to install the “INTENZA+” water lter (for more
details on the water lter, see next chapter).
To measure the water hardness follow the steps below:
1Immerse the water hardness test strip (supplied with the machine) in
water for 1 second.
Note:
The test strip can only be used for one single measurement.
2Wait for one minute.
3Check how many squares have changed to red, then consult this table.
Note:
The numbers on the water hardness test strip correspond to the water
hardness adjustment settings.
More precisely:
1 = 1 (very soft water)
2 = 2 (soft water)
3 = 3 (hard water)
4 = 4 (very hard water)
The letters correspond to the references that are located at the base of the
“INTENZA+” water lter (see next chapter).
23 4
ABC
Intenza Aroma System
Machine Water Hardness Setting
1
4Press the “ ” button to access the machine main menu.
PROFILE SAECO