Saeco Royal OTC SUP060 Installation guide

Automatic machine for espresso coffee and hot beverages
UK
ATTENTION: Read this user manual carefully before using the machine.
OPERATION AND MAINTENANCE

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MAIN PARTS
1Water tank lid 11 Brew group
2Water tank 12 Service door
3Touch control panel 13 Hot water dispensing spout
4Cappuccinatore compartment cover 14 Cappuccinatore
5Coffee grounds drawer 15 USB port
6Full drip tray float 16 Power button
7Cup holder grill 17 Chassis plug
8Drip tray 18 Power cord
9Coffee bean hopper lid 19 Display
10 Coffee bean hopper 20 Moving coffee dispensing spout

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SAFETY INSTRUCTIONS
Never allow water to
come into contact
with any of the
electrical parts of the
machine: danger of
short circuit! Hot
water and steam may
cause scalding!
Intended Use
The machine is intended to
be used in small
offices/organisations only.
Do not make any technical
changes or use the
machine for unauthorised
purposes since this would
create serious hazards!
The machine may be used
by children older than 8 or
by persons with reduced
physical, mental or sensory
abilities or lacking sufficient
experience and/or skills,
provided that they are
supervised or instructed on
how to use the appliance
correctly and understand
the hazards involved.
Children must never play
with the appliance.
Children must not carry
out any cleaning and
maintenance operations
without being monitored.

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Power Supply
The machine must be
connected to the power
supply by the service
provider, in accordance
with its specifications.
Power cord
Never use power defective
cords.
Report any defects in the
cord and/or plug to the
service provider immediately.
Do not pass the power
cord around corners, over
sharp edges or over hot
objects and keep it away
from oil.
If the power cord is
damaged, it must be
replaced by the
manufacturer, its service
centre or by adequately
qualified personnel in
order to avoid any risks.
Do not use the power
cord to carry or pull the
machine. Do not pull out
the plug by the power
cord or touch it with wet
hands or feet. Do not let
the power cord hang freely
from tables or shelves.
Safety of Persons
Ensure that children cannot
play with the machine
and/or the packaging
materials.
Danger of Burning
Do not touch the hot
water dispensing spout or
the coffee/beverage
dispensing spout.

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Fire Safety Precautions
In case of fire, use carbon
dioxide (CO2)
extinguishers. Do not use
water or dry powder
extinguishers.
Suitable Location for
Operation and Maintenance
The machine should be
installed by the service
provider in accordance
with the safety regulations
in force at the time of
installation.
The machine may only be
moved by the service
provider.
Do not use the machine
outdoors.
Do not install the machine
in a location where water
jets may be used.
Do not use open flames
and/or incandescent
objects near the machine
so as not to damage or
melt the machine housing.
Do not use the coffee
machine in an environment
with temperature values
lower and/or equal to 2°C
or higher than 32°C; If the
machine has been exposed
to such conditions, alert
the service provider, who
will carry out a safety
check.
The appliance must be
installed on a horizontal
surface.
The machine must only be
installed in places where it
can be checked by
qualified staff.

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Cleaning the machine
Before cleaning the
machine, switch OFF (0)
the power button and the
remove the plug from the
power socket. Wait for the
machine to cool down.
Never immerse the
machine in water!
It is strictly forbidden to
tamper with the internal
parts of the machine.
Do not clean the machine
using jets of water.
The appliance and its
components must be
cleaned and washed after a
period of inactivity.
Using Milk
Milk must be used and
stored in accordance with
the instructions given on
the manufacturer's original
packaging.
We accept no liability for
use of milk unsuitable for
human consumption.
Milk must be kept cold, as
high temperatures will
make it turn sour - this is a
natural characteristic of
milk. For this reason, the
Cappuccinatore must be
cleaned after each use, as
described in the manual.

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Storing the Machine
When the machine will not
be used for a long period
of time, turn it off and
unplug it from the outlet.
Store the machine in a dry
place, out of the reach of
children. Keep it protected
from dust and dirt.
Servicing /
Maintenance
In case of failures, defects
or suspected faults resulting
from a fall, immediately
unplug the machine from
power socket and alert the
service provider or
specialised technician.
Never attempt to operate
the machine if it is faulty.
Only the service provider
and/or technician may
service or repair the
machine.
Only skilled and
experienced people - with
particular reference to
safety and hygiene - are
allowed to access the
service area.

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CONTENTS
MAIN PARTS 2
1 INTRODUCTION TO THE MANUAL 9
1.1 PREAMBLE 9
1.2 ICONS USED 10
2 INFORMATION ABOUT THE APPLIANCE 11
2.1 INFORMATION FOR THE MAINTENANCE
TECHNICIAN
11
2.2 DESCRIPTION AND INTENDED USE 11
2.3 APPLIANCE IDENTIFICATION 12
2.4 TECHNICAL SPECIFICATIONS 13
3 SAFETY 14
3.1 PREAMBLE 14
3.2 GENERAL SAFETY INSTRUCTIONS 14
3.3 OPERATOR REQUIREMENTS 15
4 HANDLING AND STORAGE 16
4.1 UNLOADING AND HANDLING 16
4.2 STORAGE 16
5 INSTALLATION 17
5.1 CAUTIONS 17
5.2 UNPACKING AND POSITIONING 18
5.3 CONNECTION TO THE ELECTRIC NETWORK 20
6 DESCRIPTION OF CONTROLS 21
6.1 POWER BUTTON 21
6.2 DISPLAY 21
6.3 KEYPAD 21
6.4 BUTTON DESCRIPTION DURING NORMAL
OPERATION
21
7 SUPPLY AND START UP 23
7.1 COFFEE BLENDS 23
7.2 COFFEE BEAN SUPPLY 23
7.3 FILLING THE WATER TANK 24
7.4 MEASURING AND ADJUSTING WATER
HARDNESS
25
7.5 WATER FILTER 25
7.6 COFFEE GRIND ADJUSTMENT 28
7.7 ADJUSTING THE "AROMA" - AMOUNT OF
GROUND COFFEE
29
7.8 ADJUSTING THE COFFEE DISPENSING SPOUT 30
7.9 TURNING ON/OFF THE MACHINE 31
7.10 SETTING THE LANGUAGE (UPON FIRST USE) 31
7.11 FIRST USE - USE AFTER A LONG PERIOD OF
INACTIVITY
31
7.12 WASHING THE PARTS COMING INTO
CONTACT WITH FOOD
32
7.13 USING THE APPLIANCE 33
8 PROGRAMMING MENU 34
8.1 BUTTON DESCRIPTION IN PROGRAMMING
MODE
34
8.2 USER PROGRAMMING 35
8.3 TECHNICAL PROGRAMMING 38
9 OPERATION AND USE 48
9.1 WARM-UP AND RINSING 48
9.2 RINSE/SELF-CLEANING CYCLE 49
9.3 ECO-FRIENDLY: STAND-BY 49
9.4 BREWING COFFEE 49
9.5 CAPPUCCINATORE 50
9.6 BREWING CAPPUCCINO 51
9.7 BREWING LATTE MACCHIATO 53
9.8 MILK DISPENSING 54
9.9 DISPENSING HOT WATER 55
9.10 ADJUSTING BREWED PRODUCTS 56
9.11 USING THE MACHINE WITH CREDITS 57
9.12 EMPTYING THE COFFEE GROUNDS
DRAWER AND DRIP TRAY
58
10 CLEANING AND MAINTENANCE 60
10.1 GENERAL NOTES FOR CORRECT
OPERATION
60
10.2 CLEANING AND SCHEDULED
MAINTENANCE
61
11 TROUBLESHOOTING 74
11.1 WARNING SIGNALS 74
11.2 PROBLEMS - CAUSES - SOLUTIONS 77
12 STORAGE - DISPOSAL 78
12.1 LOCATION CHANGE 78
12.2 INACTIVITY AND STORAGE 78
13 INSTRUCTIONS FOR END OF
OPERATIONAL LIFE DISPOSAL
79

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1 INTRODUCTION TO THE MANUAL
1.1 Preamble
This publication is an
integral part of the
machine and has to be
read carefully to ensure its
correct use in accordance
with the essential health
and safety requirements.
This manual contains the
technical information
necessary to properly
perform the operating,
installation, cleaning and
maintenance procedures.
Always refer to this manual
before carrying out any
operation.
Manufacturer: SaGa Coffee S.p.A.
Località Casona, 1066 - 40041 Gaggio Montano
Bologna, Italy
www.saecoprofessional.com
This product has been manufactured by SaGa Coffee S.p.A.
and sold under its own responsibility. SaGa Coffee S.p.A. is
the guarantor of the product. Saeco is a registered
trademark of Koninklijke Philips N.V. and its use is licensed
by Koninklijke Philips N.V.
This publication should be
carefully kept with the
machine throughout its
service life, including
transfers of ownership.
If this manual is damaged
or lost, a copy may be
requested from the
manufacturer or the
technical service by
indicating the data
contained on the data
plate on the rear side of
the machine.
The manufacturer reserves
the right to make changes
without prior notice.

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1.2 Icons Used
Various kinds of warnings are contained in this manual to
highlight the different hazard or competence levels.
Each icon is followed by a message suggesting operating
and behaviour procedures and providing useful information
for the correct operation of the machine.
Warning
It is used to highlight danger situations for the persons in
charge of using, refilling and servicing the machine.
Prohibition
It is used to highlight actions/operations not to be
performed.
Important
It is used to indicate operations that, if correctly
performed, preserve machine performance.
Suggested solutions
It is used to indicate alternative procedures which make
programming and/or maintenance operations quicker.
User
It is used to indicate the user of the machine. Users are
not allowed to perform any cleaning or maintenance
operations.
Supply operator
It is used to indicate those operations that must be
performed only by the person in charge of refilling and
cleaning the machine.
Supply operators can not perform any operations
requiring a Maintenance Technician.
Maintenance technician
It is used to signal those operations that must be
performed only by the specialised maintenance technicians.

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2 INFORMATION ABOUT THE APPLIANCE
2.1 Information for the
Maintenance Technician
The appliance must be
installed in a well-lit,
sheltered and dry place
and on a table suitable to
bear its weight.
To ensure its correct operation and reliability over time,
comply with the following recommendations:
• ambient temperature: from +2°C to +32°C;
• maximum humidity allowed: 80% (non-condensed).
For special installations, not covered by this manual, please
contact the dealer or the local importer. If this is not
possible, please contact the Manufacturer.
The technical service is available for any explanation or
information regarding the correct operation of the
machine and to satisfy any request for spare parts supply
or technical assistance.
The Maintenance Technician must carefully read and
observe the safety warnings contained in this manual to
ensure that installation, start-up, use and maintenance
operations are performed in complete safety.
This manual is an essential part supplied with the machine
and should always be available for reference before any
operation on the machine.
2.2 Description and Intended Use
This machine is automatically used to brew:
• coffee and espresso coffee using instantly ground coffee
beans;
• hot beverages using hot water dispensed via the
dispensing spout.
• milk-based beverages using the Cappuccinatore supplied.
The elegant machine housing has been designed for use in
small offices, businesses and institutions.
Using the machine for any other purpose is considered
dangerous and as a misuse.
Misuse voids all forms of
warranty, releasing the
Manufacturer from any
responsibility for damage
to property and/or
personal injury.
The following are also
considered misuse:
• any use other than the intended use and/or employing
methods other than those described in this manual;
• any operation on the machine in breach of the instructions
provided in this manual;
• any tampering with parts and/or safety devices not
previously authorised by the Manufacturer and performed
by unauthorised personnel;
• machine installation in an outdoor environment.
In such cases the customer will be charged with the
machine repair cost.

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2.3 Appliance Identification
The appliance is identified by the model name and serial
number shown on the special plate.
The plate contains the following data:
• name of the Manufacturer;
• marks of conformity;
• model;
• serial number;
• year and month of manufacture;
• supply voltage (V);
• supply frequency (Hz);
• electrical power consumption (W);
• appliance code.
It is strictly forbidden to
tamper with or modify the
data plate.
When contacting the
technical service, always
refer to this plate by
indicating the technical
data shown on it.

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2.4 Technical Specifications
Size (w x h x d) 280 x 398 x 460 mm
Weight approx. 10 kg
Machine housing material Thermoplastic material
Power Rating See the data plate
Supply Voltage See the data plate
Power cord length approx. 1,200 mm
Capacity Water tank approx. 2.5 litres
Coffee grounds
drawer
18 grounds
Control panel Front panel
A-weighted sound pressure level less than 70 dB
Pump pressure Max. 1.5 MPa (15.0 bar)
Operating conditions Minimum temperature:
above 2°C
Maximum temperature:
less than 32°C
Maximum humidity:
less than 80%
Safety devices Boiler pressure safety valve
Safety thermostat
Subject to engineering and manufacturing changes due to technological improvements.
Machine compliant with EU Directive 2014/30/EU.

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3 SAFETY
3.1 Preamble
In accordance with the applicable standards and
regulations, SaGa Coffee has prepared a technical file
relating to the ROYAL machine at its premises,
acknowledging the following standards in the design stage:
- EN 55014-1 - EN 55014-2
- EN 6100-3-2 - EN 60335-2-75
- EN 61000-3-3 - EN 60335-1
3.2 General Safety Instructions
It is forbidden to:
• tamper with or disable the safety systems installed on the
machine;
• service the machine prior to unplug the power cord;
• install the appliance outdoors. It is advisable to place it in a
dry place where the temperature does not drop below
2°C, in order to prevent any possible freezing.
• use the appliance for purposes other than those indicated
in the sale contract and in this manual;
• electrically connect the appliance using multi-sockets or
adapters;
• use jets of water for cleaning operations.
It is mandatory to:
• check conformity of the power supply;
• use original spare parts;
• carefully read the instructions contained in this manual and
in the attached documents;
• use personal protective equipment when performing
installation, testing and maintenance operations.
Precautionary measures to prevent human errors:
• make the operator aware of safety issues;
• handle the appliance, either packaged or unpackaged, in
complete safety;
• deeply know the installation procedures, its correct
operation and its limits;
• dismantle the appliance in complete safety, in accordance
with the workers' health and environmental protection
regulations in force.
To prevent machining
residues from coming into
contact with the beverages,
dispense about 0.5 l of
water for each dispensing
path before definitely
starting the appliance. The
dispensed beverages can
be drunk only after
performing this operation.

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In case of failure or
malfunctioning, please refer
only to the qualified
personnel of the technical
service.
The manufacturer is not
liable for damage to
persons or property
resulting from failure to
follow the safety
instructions provided in
this section.
3.3 Operator Requirements
Three operators with different skills are required in order
to guarantee the appliance’s safety:
User
The user is not allowed to access the internal parts of the
machine.
Supply operator
Only the Maintenance Technician is in charge of refilling
the machine with products, cleaning the outside of the
appliance, turning it on and off.
The Supply operator is not
allowed to carry out
operations indicated in this
manual as competence of
the Maintenance
Technician.
Maintenance technician
The maintenance technician is the only person authorised to
service the machine, start the programming procedures and
perform the adjustment, set up and maintenance operations.
Access to the internal area
is restricted to persons
having knowledge and
practical experience of the
appliance, in particular as
far as safety and hygiene
are concerned.

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4 HANDLING AND STORAGE
All the operations
described in this chapter
must be performed
exclusively by the service
provider or a specialised
technician, who shall
organise all the operating
steps and use only suitable
means to ensure strict
compliance with the safety
regulations in force.
4.1 Unloading and Handling
Unloading from the transport vehicle and handling
operations of the appliance must be carried out by
qualified personnel only and using suitable equipment.
The appliance must always
be kept in upright position.
Do not:
• drag the appliance;
• overturn or lay down the appliance during transport and
handling;
• shake the appliance;
• lift the appliance by using ropes or cranes;
• leave the appliance exposed to bad weather, in humid
areas or close to heat sources.
4.2 Storage
The machine is packed in cardboard and expanded
polystyrene packaging.
If the appliance is not immediately installed, it shall be kept
in a sheltered place according to the following instructions:
• the packaged appliance shall be stored in a closed, dry
area at a temperature between 1°C and 40°C;
• maximum humidity below 90% (non-condensed);
• do not put other appliances or boxes on the appliance;
• in any case, it is good practice to protect the appliance
from possible deposits of dust or other substances.
Due to the total weight,
do not stack more than
three machines on top of
each other. The machine
should be stored in its
original packaging, in a dry
and/or dust-FREE place.

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5 INSTALLATION
All the operations
described in this chapter
must be performed
exclusively by the service
provider or a specialised
technician, who shall
organise all the operating
steps and use only suitable
means to ensure strict
compliance with the safety
regulations in force.
5.1 Cautions
The appliance cannot be
installed in external areas.
Avoid placing it in areas
where the temperature is
lower than 2°C or higher
than 32°C and in
particularly humid or dusty
places. It should neither be
installed in places where
water jets are used for
cleaning operations nor
where there is a risk of fire
or explosion.
Make sure that the installation place is compatible with the
following specifications, before unpacking the appliance:
• the power socket which the appliance is connected to
should be easily accessible and at a distance not higher
that 1.2 metres;
• the gradient of the supporting surface should NOT
exceed 2°;
• the socket voltage must correspond to that indicated on
the appliance data plate.
The appliance must be
installed on a horizontal
surface.

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The supporting surface
must be adequate to bear
the machine weight and
clean.
Access to the machine and
the plug should be kept
clear at all times in order
to allow users to easily
reach them and to leave
the area immediately if
required.
The following illustration shows the required access distances:
• to the keypad on the front of the appliance;
• to the service units in the event of failure.
The presence of magnetic
fields or proximity to
electrical machines which
generate interference
could cause the electronic
controls of the machine to
malfunction. At
temperatures close to 0°C,
internal parts containing
water are at risk of
freezing. Do not use the
machine under these
conditions.
5.2 Unpacking and Positioning
On receipt of the appliance, make sure that it has not
suffered any damage during transport or that the packaging
has not been unduly opened with consequent stealing of
the components contained in it. If damage of any kind is
found, the courier must be informed and notice must be
immediately given to the importer or to the seller. If these
are not in the purchaser’s country, please contact the
manufacturing company directly. An accessories bag is
supplied with the machine.
List of Standard Accessories
Manual: instructions on how to use the machine.
Power cord: to connect the machine to the mains.

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Cappuccinatore: allows you to dispense milk-based beverages.
Right-hand fitting for Cappuccinatore: it allows you to
connect the Cappuccinatore to the milk container on the
right-hand side of the machine.
Water hardness test: quick test to determine the actual
hardness of the water used to prepare beverages; this test
is of fundamental importance to set the water hardness in
the machine.
List of Optional Accessories
Cleaning brush: to remove the coffee powder from the
service compartment.
Lubricating grease: to lubricate the Brew Group at
periodic intervals.
Water filter: to remove any unpleasant flavours in the
water and reduce water hardness. This will improve
machine use.
Milk circuit cleaning powder: allows a correct and
thorough cleaning of the circuit, removing all possible milk
residues.
Group cleaning tablets: allow a correct cleaning of the
brew group, increasing its durability.
Descaling solution: to remove limescale build-up in the
water circuit caused by normal use.

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5.3 Connection to the Electric
Network
This operation must only be
performed by specialised
technical personnel or by
the service provider.
The Maintenance
Technician, who is in
charge of the appliance's
installation, shall make sure
that:
• the power supply system complies with the safety
instructions in force;
• the voltage corresponds to that indicated on the appliance
data plate.
In case of doubt, do not
proceed with the
installation and ask qualified
and authorised personnel
to accurately check the
system.
Do not use adapters or
multi-sockets.
Make sure that the power
cord plug is easily
reachable after installation.