Sage Dual Boiler User manual

the Dual Boiler™
BES920
EN QUICK GUIDE DE KURZANLEITUNG
FR GUIDE RAPIDE NL SNELSTARTGIDS
ES GUÍA RÁPIDA

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2
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only.Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats.Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on
or near a heat source such as
a hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord hang
over the edge of a counter
or table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious.We design and
manufacture appliances
with your safety foremost in
mind.We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.
• The installation of a residual
current safety switch is
recommended to provide
CONTENTS
2Sage®Recommends Safety First
5KnowYour New Appliance
7Operating Your New Appliance
17 Care & Cleaning
20 Troubleshooting
23 Guarantee

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3
EN
WE RECOMMEND SAFETY FIRST
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug
from the power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play
with the appliance.
• Cleaning of the appliance
should not be carried out
by children unless they are
8 years or older and under
adult supervision.
• The appliance and its cord
should be kept out of reach
of children aged 8 years
and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other
liquid apart from cold mains/
town water.We do not
recommend the use of highly
ltered, de-mineralised or
distilled water as this may
aect the taste of the coee
and how the espresso machine
is designed to function.
• Never use the appliance
without water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before
using the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.

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4
WE RECOMMEND SAFETY FIRST
• Do not place anything, other than
cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not sold
or recommended by Sage may
cause re, electric shock or injury.
• Always turn the appliance to
the o position, switch o at the
power outlet and unplug at the
power outlet when the appliance
is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
service centre.
• Do not use the appliance
on a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’
for further instructions.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown indicates
that this appliance should
not be disposed of in normal
household waste.It should
be taken to a local authority waste
collection centre designated for
this purpose or to a dealer
providing this service. For more
information, please contact your
local council oce.
To protect against electric
shock, do not immerse the
power cord, power plug
or appliance in water or any
other liquid.
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS

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5
EN
KNOW YOUR NEW APPLIANCE
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top ll 2.5 litre removable water tank
B. POWER button
C. Backlit LCD interface
D. MENU access and DISPLAY
mode buttons
E. Espresso pressure gauge
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element
H. 58mm full stainless steel portalter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup volume
controls
K. Easy to operate steam lever
L. Dedicated hot water outlet
M. 360° swivel action steam wand
with 3 hole tip
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot
Q. Removable drip tray
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode
Safety thermal cut-out protection

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6
KNOW YOUR NEW APPLIANCE
Y
X
R
T
S
Single Wall Dual Wall
U
V
W
Z
LCD INTERFACE
• Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume - 1 & 2 cup
• Pre-Infusion
• Auto Start
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall lter baskets
(1 & 2 cup)
T. Water lter holder with lter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
Rating Information
220–240V ~50–60Hz 1800–2200W

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7
EN
OPERATING YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine
to enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.
Clean parts and accessories (water tank,
portalter, lter baskets, jug) using warm water
and a gentle dish washing liquid and rinse well.
Conditioning the Water Filter
• Remove lter from the plastic bag and soak in
a cup of water for 5 minutes.
• Rinse lter under cold running water.
• Wash the stainless steel mesh in the plastic
lter compartment with cold water.
• Insert the lter into the lter holder.
• Set Date Dial 2 months ahead.
• To install lter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into water tank
for 1 second & set aside.
• Check Steam Lever and Hot Water dial are in
the CLOSED position.
• Press POWER On.
• Machine will prompt you to set water
hardness. Refer for test strip for your water
hardness. Use the Arrow UP or Arrow
DOWN keys to select water hardness 1–5.
Press Menu to set. Machine will beep to
conrm selection.
• Machine will reach operating temperature and
go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
START UP
Press the POWER button to switch the
machine ON.The POWER button will
ash and the LCD screen will display the
current espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will stop
ashing and the MANUAL, 1 CUP and 2 CUP
buttons will illuminate.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP, 2 CUP
or CLEANING CYCLE during START UP.
AUTO OFF MODE
The machine automatically switches
to AUTO OFF mode after 20 minutes.

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8
OPERATING YOUR NEW APPLIANCE
LCD INTERFACE
Display modes
3 modes can be displayed on the LCD screen:
Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the display
mode between shot clock & clock. Shot temp
will be displayed during an extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C – 96°C. See ‘Extraction
Temperature’, page 12.
2. Shot Clock
Temporarily displays duration of last espresso
extraction in seconds.
3. Clock
Temporarily displays current time (default set
at 12.00am if time has not been set).
SELECTING FILTER BASKET
SINGLE WALL Filter Baskets
Use Single Wall lter baskets when grinding fresh
whole coee beans.
Single Wall lter baskets allow you to experiment
with grind, dose and tamp to create a more
balanced espresso.
2 Cup1 Cup
1 Cup 2 Cup
• Use the 1 cup lter basket when brewing single
cups and the 2 cup lter basket when brewing
two cups, stronger single cups or mugs.
DUAL WALL Filter Baskets
Use Dual Wall lter baskets if using
pre-ground coee.
Dual Wall lter baskets regulate the pressure and
help to optimise the extraction regardless of the
grind, dose, tamp pressure or freshness.
1 Cup 2 Cup
2 Cup1 Cup
• Use the 1 cup lter basket when brewing single
cups and the 2 cup lter basket when brewing
two cups, stronger single cups or mugs.
COFFEE DOSE AND TAMPING
• Using Single Wall lter baskets, grind enough
coee to ll the coee basket.
• Tap the portalter several times to collapse
and distribute the coee evenly in the
lter basket.
• Tamp down rmly (using approx.
15 – 20kgs of pressure). The amount
of pressure is not as important as
consistent pressure every time.

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9
EN
OPERATING YOUR NEW APPLIANCE
• As a guide to dose, the top edge of the metal
cap on the tamper should be level with the
top of the lter basket AFTER the coee has
been tamped.
TRIMMING THE DOSE
• Insert the Razor™ dosing tool into the
coee basket until the shoulders of the tool
rest on the rim of the basket.
The blade of the dosing tool should
penetrate the surface of the tamped coee.
• Rotate the Razor™ dosing tool back and
forth while holding the portalter on an
angle over the knock box to trim o excess
coee grinds. Your coee lter basket is now
dosed with the correct amount of coee.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved in
the group head.
GENERAL OPERATION
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed duration
(30secs). The extraction will start using the low
pressure pre-infusion.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
MANUAL
The MANUAL button allows you to control the
espresso pour volume to suit your preference.
Press MANUAL button once to start the
espresso extraction.The extraction will start
using the low pressure pre-infusion.
Press MANUAL button again to stop extraction.

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OPERATING YOUR NEW APPLIANCE
EXTRACTION GUIDE
OPTIMUM 25-35 SECBALANCED
GRIND SHOT TIME
TOO FINE OVER 40 SEC
OVER EXTRACTED
BITTER •ASTRINGENT
TOO COARSE UNDER 20 SEC
UNDERDEVELOPED •SOUR
UNDER EXTRACTED
STEAM
For instant steam, move STEAM LEVER to
OPEN position.The Steam LED will be On.
To turn STEAM o, move STEAM LEVER to
CLOSED position.The machine will return to
STANDBY mode.
CAUTION: BURN HAZARD
Pressurised steam can still be released, even
after machine has been switched o.
Children must always be supervised.
HOT WATER
For instant hot water, rotate the
HOT WATER dial to OPEN position.
The Hot Water LED will be On.
To turn HOT WATER o, rotate the HOT WATER
dial to CLOSED position.The machine will
return to STANDBY mode.
LCD PROGRAMMING FUNCTIONS
To program the machine, press MENU button
once. The LCD will display all programming
functions. Continue to press MENU button to
select your desired function.
At any stage during programming, press EXIT to
return to STANDBY mode.
NOTE
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.