Samsung MultiXpress X422x Series Service manual

Samsung Multifunction MultiXpress
X422x/X425x/X430x series
K425x/K430x/K435x series
BASIC
User’s Guide
BASIC
User’s Guide
This guide provides information concerning installation, basic operation and
troubleshooting on Windows.
ADVANCED (ADMINISTRATOR’S GUIDE)
This guide provides information about installation, advanced configuration, operation and
troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

2
BASIC
1. Introduction
Key benefits 6
Features by model 8
Useful to know 10
About this user’s guide 11
Safety information 12
Machine overview 17
Control panel 20
Connecting a network cable 21
Turning on the machine 22
Understanding the LEDs 24
Display screen and useful menu 27
Understanding the pop-up keyboard 35
Installing the driver locally 36
Reinstalling the driver 39
2. Media and tray
Loading originals 42
Selecting print media 45
Loading paper in the tray 46
Printing on special media 54
Tray Settings 59
3. Printing
Printer driver features 62
Basic printing 63
Opening printing preferences 65
Using special print features 72
Using Direct Printing Utility 80
Changing the default print settings 82
Setting your machine as a default machine 83
Print Settings in Machine 84
Setting Device Options 85
Printing to a file (PRN) 87
Mac printing 88
Linux printing 90
UNIX printing 91
4. Copying
Understanding the copy screen 94
Basic copy 103

3
BASIC
Using the Quick Copy menu 104
ID card copying 105
5. Scan & Send(Scanning)
Understanding the Scan & Send screen 108
Basic scan 116
Scanning with TWAIN-enabled software 117
Using Samsung Easy Document Creator 118
Mac scanning 119
Linux scanning 120
6. Scan & Send(Faxing)
Preparing to fax 122
Using a fax in your computer 123
Understanding the fax screen 125
Sending a fax 133
Receiving a fax 136
7. Setting up an address book
Understanding the address screen 142
Using the control panel 144
Using SyncThru™ Web Service 148
8. Management tools
Accessing management tools 157
SyncThru™ Web Service 158
Easy Capture Manager 165
Samsung AnyWeb Print 166
Easy Eco Driver 167
Using Samsung Easy Document Creator 168
Using Samsung Easy Printer Manager 169
Using Samsung Printer Status 172
Using Samsung Printer Experience 174
Using Box 180
9. Troubleshooting
Redistributing toner 184
Replacing the toner cartridge 186
Replacing the waste toner container 189
Clearing original document jams 191
Tips for avoiding paper jams 197

4
BASIC
Clearing paper jams 198
Understanding display messages 212
Power and cable connecting problems 219
Solving other problems 220
10. Consumables and accessories
Ordering supplies and accessories 236
Available Consumables 237
Precautions 239
Available accessories 240
Available maintenance parts 242
Installing accessories 243
Checking replaceable’s lifespan 245
Using a USB Drive device 246
11. Appendix
Specifications 251
Regulatory information 261
Copyright 272

1. Introduction
These are the main components of your machine:
This chapter includes:
•Keybenefits 6
• Features by model 8
• Useful to know 10
• About this user’s guide 11
• Safety information 12
• Machine overview 17
• Control panel 20
• Turning on the machine 22
• Connecting a network cable 21
• Understanding the LEDs 24
• Display screen and useful menu 27
• Understanding the pop-up keyboard 35
• Installing the driver locally 36
• Reinstalling the driver 39

Key benefits
Environmentally friendly
• To save toner and paper, this machine supports Eco feature (see "Eco tab"
on page 69).
• To save paper, you can print multiple pages on one single sheet of paper
(see "Using special print features" on page 72).
• To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using special print features" on page 72).
• To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Fast high resolution printing
• You can print with a resolution of up to 1,200 x 1,200 dpi.
• Fast, on-demand printing.
- X430x series
▪For single-side printing, up to 30 ppm (A4 or Letter).
- X425x series
▪For single-side printing, up to 25 ppm (A4 or Letter).
- X422x series
▪For single-side printing, up to 22 ppm (A4 or Letter).
• Fast, on-demand printing.
- K435x series
▪For single-side printing, up to 35 ppm (A4 or Letter).
- K430x series
▪For single-side printing, up to 30ppm (A4 or Letter).
- K425x series
▪For single-side printing, up to 25 ppm (A4 or Letter).
Convenience
• You can print on the go from your smartphone or computer using Google
Cloud Print™ enabled apps (see "Google Cloud Print™" on page 325).
• Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard (see "Easy Capture
Manager" on page 165).
• Samsung Easy Printer Manager and Printing Status is a program that
monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Printer Status" on
page 172 or "Using Samsung Easy Printer Manager" on page 169).

Key benefits
• Samsung Easy Document Creator is an application to help users scan,
compile, and save documents in multiple formats, including .epub format.
These documents can be shared via social networking sites or fax (see
"Using Samsung Easy Document Creator" on page 168).
• AnyWeb Print helps you screen-capture, preview, scrap, and print the
screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 166).
• Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows.
• If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 254).
• Print watermark: You can customize your documents with words, such as
“Confidential” (see "Watermark" on page 68).
• You can print in various operating systems (see "System requirements" on
page 257).
• Your machine is equipped with a USB interface and/or a network interface.
Support XOA applications
The machine supports XOA custom applications.
• Regarding the XOA custom applications, please contact your XOA custom
application provider.

Features by model
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Included, Blank: Not available)
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software
in the Select Software to Install window.
Operating System X430x series X425x series X422x series K435x series K430x series K425x series
Windows ● ● ● ● ● ●
Mac ● ● ● ● ● ●
Linux ● ● ● ● ● ●
Unix ● ● ● ● ● ●
Software X430x series X425x series X422x series K435x series K430x series K425x series
PCL printer driver ● ● ● ● ● ●
PS printer drivera● ● ● ● ● ●
XPS printer drivera● ● ● ● ● ●
Direct Printing Utilitya● ● ● ● ● ●

Features by model
(●: Included, Blank: Not available)
Samsung Easy Printer
Manager
Scan to PC
Settings
● ● ● ● ● ●
Fax to PC Settings
Device Settings ● ● ● ● ● ●
Samsung Printer Status ● ● ● ● ● ●
Samsung AnyWeb Printa● ● ● ● ● ●
Samsung Easy Document Creator ● ● ● ● ● ●
Easy Capture Manager ● ● ● ● ● ●
SyncThru™ Web Service ● ● ●●●●
SyncThru Admin Web Service ●●●●●●
Easy Eco Driver ● ● ● ● ● ●
Fax SamsungNetwork
PC Fax
● ● ● ● ● ●
Scan Twain scan driver ● ● ● ● ● ●
a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your
computer’s OS support the software.
Software X430x series X425x series X422x series K435x series K430x series K425x series

Useful to know
The machine does not print.
• Open the print queue list and remove the document from the
list (see "Canceling a print job" on page 64).
• Remove the driver and install it again (see "Installing the driver
locally" on page 36).
• Select your machine as your default machine in your Windows
(see "Setting your machine as a default machine" on page 83).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region
to view product service information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the LEDs" on
page 24).
A paper jam has occurred.
• Open and close the door (see "Front view 1" on page 17).
• Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 198).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner
cartridge (see "Redistributing toner" on page 184).
• Try a different print resolution setting (see "Opening printing
preferences" on page 65).
• Replace the toner cartridge (see "Replacing the toner
cartridge" on page 186).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers,
manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or
Downloads.

11
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Do not discard this manual and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting
chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
• The screenshots in this administrator’s guide may differ from your machine
depending on the machine’s firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
2
General icons
Icon Text Description
Caution Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note Provides additional information or detailed
specification of the machine function and feature.

12
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe
personal injury or death.
Caution Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes strange
noises, or generates an odd odor, immediately turn off the power
switch and unplug the machine.
• The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.

Safety information
13
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.

Safety information
14
1. Introduction
6
Installation / Moving
Warning
Caution
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the
operating temperature and humidity specification.
Otherwise, quality problems can occur and cause damage to the
machine.
see "Environmental specifications" on page 252
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety. The machine could fall,
causing injury or machine damage.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.

Safety information
15
1. Introduction
7
Maintenance / Checking
Caution
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWGaor larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to the power level which is
specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a. AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.

Safety information
16
1. Introduction
8
Supply usage
Caution
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with
screws.
• Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
• The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For consumables that contain toner dust (toner cartridge, waste
toner bottle, imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does not
cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.

17
1. Introduction
Machine overview
9
Front view 1
1 Reversing Automatic Document
Feeder (RADF) cover
7Power-switch
2 Reversing Automatic Document
Feeder (RADF) width guides
8Power receptacle
7
8
10
9
11
12
1
3
4
6
5
2
3 Reversing Automatic Document
Feeder (RADF) input tray
9Standard tray (tray 2)
4 Reversing Automatic Document
Feeder (RADF) output tray
10 Standard tray (tray 1)
5 Control panel 11 Front door
6 Multi-purpose tray 12 Paper output tray

Machine overview
18
1. Introduction
10
Front view 2
11
Inner view (X422x series/X425x series/X430x series)
If you want to see the imaging unit, you need to remove the waste toner
container.
1 Scanner glass 4 Multi-purpose tray
2 White sheet 5 USB port
3 Multi-purpose tray paper width guide
2
1
5
3
4
1 LSU window cleaning stick 3 Toner Cartridges
2 Waste toner container 4 Imaging units
1
3
4
2

Machine overview
19
1. Introduction
12
Inner view (K425x series/K430x series/K435x series)
If you want to see the imaging unit, you need to remove the waste toner
container.
13
Rear view
1 Waste toner container 3 Imaging unit
2 Toner cartridge
3
1
2
1 Output support tray 5 Network port
2 Control board cover 6 FDI (Optional) cover
3 USB port 7 Fax1 (Optional) port cover
4 USB printer port 8 Fax2 (Optional) port cover
21
6
7
5
8
4
3

20
1. Introduction
Control panel
14
Control Panel
When you use the display screen, use your finger only. The screen may be
damaged with a sharp pen or anything else.
1
Display screen
Shows the current machine status and prompts
during an operation. You can set menus easily
using the display screen.
2Motion sensor hole Motion sensor.
3a. Power LED Shows the power status of your machine.
b. (Power /
Wakeup) button
Turn the power on or off. When the blue LED is on,
the machine is powered on and you can use it. If
you turn the machine off, press this button for
more than two seconds. Then, confirmation
window appears.
4Status LED Shows the status of your machine (see
"Understanding the LEDs" on page 24).
1
2
3
4