Samsung NZ36R5330R Series User manual

Electric Cooktop
User manual
NZ36R5330R*
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Contents
Contents
Important safety instructions
Read and follow all instructions before using your cooktop to
prevent the risk of re, electric shock, personal injury, or damage
when using the cooktop. This guide does not cover all possible
conditions that may occur. Always contact your service agent or the
manufacturer about problems that you do not understand.
WHAT YOU NEED TO KNOW ABOUT
SAFETY INSTRUCTIONS
Warnings and Important safety instructions in this manual do not
cover all possible conditions and situations that may occur. It is
your responsibility to use common sense, caution, and care when
installing, maintaining, and operating your cooktop.
Important safety symbols and precautions
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal
injury or death.
CAUTION
Hazards or unsafe practices that may result in minor personal injury
or property damage.
Contents
Important safety instructions 2
Before you start 13
About surface cooking 13
Initial cleaning 14
Operations 15
How to set the appliance for surface cooking 15
Using the proper cookware 16
Choosing the proper cookware 17
Protecting the cooktop 17
Maintenance 18
Care and cleaning of the glass cooktop 18
Troubleshooting 20
Technical data 21
Technical data 21
Warranty (U.S.A) 22
Warranty (CANADA) 23
Appendix 25
Model name & serial number 25
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Important safety instructions
CAUTION
To reduce the risk of re, explosion, electric shock, or personal injury
when using your cooktop, follow these basic safety precautions.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions explicitly.
Unplug the power plug from the wall socket.
Make sure the machine is grounded to prevent electric shock.
Call a Samsung service center for help.
Note
These warning signs are here to prevent injury to you and others.
Please follow them explicitly.
After reading this section, keep it in a safe place for future reference.
CALIFORNIA PROPOSITION 65 WARNING
WARNING
Cancer and Reproductive Harm - www.P65Warnings.ca.gov
FOR YOUR SAFETY
When using electrical appliances, you should follow basic safety
precautions, including the following:
CAUTION
• Use this appliance only for its intended purpose as described in
this Owner’s Manual.
• Potentially hot surfaces include the cooktop, the cooktop facing,
and areas near the cooktop.
User servicing - Do not repair or replace any part of the
appliance unless specically recommended in this manual. All
other servicing should be referred to a qualied technician.
Always disconnect the power to the appliance before servicing
by removing the fuse or switching off the circuit breaker.
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Important safety instructions
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Important safety instructions
• Do not store items of interest to children in cabinets above
the cooktop surface. Children climbing on the cooktop to
reach items could be seriously injured.
• Do not leave children alone. Never leave children alone or
unattended in an area where this appliance is in use. They
should never be allowed to sit or stand on any part of the
appliance.
• Never use your appliance for warming or heating the room.
• Do not use water on grease res. Turn off the cooktop to
avoid spreading the ames. Smother the re or ames or
use a dry chemical, baking soda, or foam-type extinguisher.
• Storage in or on the appliance. Do not store ammable
materials near the surface units. Be sure all packing
materials are removed from the appliance before operating
it. Keep plastics, clothes, and paper away from parts of the
appliance that may become hot.
• Wear proper apparel. Never wear loose-tting or hanging
garments while using the appliance.
• Use only dry potholders. Placing moist or damp potholders
on hot surfaces may result in burns from steam. Do not
let the potholder touch hot heating elements. Do not use a
towel or other bulky cloth.
• Teach children not to play with the controls or any other
part of the cooktop.
• Be sure your appliance is properly installed and grounded
by a qualied technician.
• Avoid scratching or striking the cooktop. Doing so may lead
to glass breakage. Do not cook on a cooktop with broken
glass. Shock, re, or cuts may occur.
• For your safety, do not use high-pressure water cleaners or
steam jet cleaners to clean any part of the cooktop.
• If the power cord is damaged, it must be replaced by
the manufacturer, its service agent, or similarly qualied
persons to avoid creating a hazard.
• The appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their
safety.
• Do not lean on the cooktop as you may turn the control
knobs inadvertently.
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Important safety instructions
SURFACE COOKING UNITS
• Never leave surface units unattended at high heat settings.
Boilovers cause smoking and greasy spillovers that may
ignite.
• Protective Liners – Do not use aluminum foil to line surface
unit drip bowls or oven bottoms, except as suggested in the
manual. Improper installation of these liners may result in a
risk of electric shock or re.
• Do not lift the cooktop. Lifting the cooktop can damage the
cooktop and cause the cooktop to malfunction.
• Never use the glass cooktop surface as a cutting board.
• Use care when touching the cooktop. The glass surface of
the cooktop will retain heat after the controls have been
turned off.
• Use proper pan sizes. This appliance is equipped with
surface units of different size. Select pots and pans that
have at bottoms large enough to cover the surface area of
the heating element. Using undersized cookware will expose
a portion of the heating element to direct contact and may
result in the ignition of clothing. Matching the size of the
pot or pan to the burner will also improve efciency.
• Cookware Handles Should Be Turned Inward and Not
Extend Over Adjacent Surface Units – To reduce the risk
of burns, ignition of ammable materials, or spillage due
to unintentional contact with cookware, position cookware
handles so that they are turned inward and do not extend
over adjacent surface units.
• Glazed cookware. Only certain types of glass, glass/ceramic,
ceramic, earthenware, or other glazed cookware can be
used for rangetop service without breaking due to sudden
changes in temperature.
• Always turn the surface units off before removing cookware.
• Keep an eye on foods being fried at high or medium high
heat settings.
• To avoid oil spillover and re, use a minimum amount of oil
when shallow pan-frying and avoid cooking frozen foods
that have excessive amounts of ice.
• Do not operate the cooktop without cookware. If the
cooktop operates without cookware, the control knobs will
become hot.
• Do not move the container and bowl in a horizontal position
on cooktop surface.
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Important safety instructions
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Important safety instructions
• Be careful when placing spoons or other stirring utensils
on the glass cooktop surface when it is in use. They may
become hot and could cause burns.
• Cleaning. Read and follow all instructions and warnings on
the cleaning cream labels.
• Be sure you know which control knob operates each surface
unit. Make sure you have turned on the correct surface unit.
• When preparing aming foods under the hood, turn the fan
on.
• Do not store heavy items above the cooktop surface that
could fall and damage it.
• Do not Use Decorative Surface Element Covers – If an
element is accidentally turned on, the decorative cover
will become hot and possibly melt. Burns will occur if the
hot covers are touched. Damage may also be done to the
cooktop.
ELECTRICAL SAFETY
Use factory installed exible cord to connect to power supply only,
do not use power supply cord kit.
• The cooktop should be serviced only by qualied service
personnel. Repairs carried out by unqualied individuals
may cause injury or a serious malfunction. If your appliance
is in need of repair, contact a Samsung authorized service
center. Failure to follow these instructions may result in
damage and void the warranty.
• Flush - mounted appliances may be operated only after
they have been installed in cabinets and workplaces that
conform to the relevant standards. This ensures that the
appliances are installed in compliance with the appropriate
safety standards.
• If your appliance malfunctions or if fractures, cracks, or
splits appear:
- switch off all cooking zones
- unplug the cooktop from the AC wall outlet
- contact your local Samsung service center.
WARNING
If the surface is cracked, switch off and unplug the appliance to
avoid the possibility of electrical shock. Do not use your cooktop
until the glass surface has been replaced.
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Important safety instructions
CHILD SAFETY
WARNING
• This appliance is not intended for use by young children or
inrm persons without the adequate supervision of a responsible
adult.
• Young children should be supervised to ensure that they do not
play with the appliance.
• The cooking zones will become hot when you cook. To keep
small children from being burned, always keep them away from
the appliance while you are cooking.
WARNING
Accessible parts may become hot during use. To avoid burns, young
children should be kept away.
VENTILATING HOOD
• Clean ventilating hoods frequently. Do not let grease
accumulate on the hood or lter.
• When aming foods under the hood, turn the fan on.
GLASS/CERAMIC COOKING SURFACES
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS.
Surface units may be hot even though they are dark in
color. Areas near surface units may become hot enough
to cause burns. During and after use, do not touch, or let
clothing or other ammable materials contact the surface
units or areas near the units until they have had sufcient
time to cool. Among these areas are the cook-top and the
facing of the cooktop.
• Do not cook on a broken cooktop. If the cooktop should
break, cleaning solutions and spillovers may penetrate the
broken cooktop and create a risk of electric shock. If your
cooktop breaks, contact an authorized Samsung service
center immediately.
Clean the cooktop with caution. If a wet sponge or cloth is used
to wipe spills on a hot cooking area, be careful to avoid steam
burns. Some cleaners can produce noxious fumes if applied to a
hot surface.
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Important safety instructions
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Important safety instructions
CRITICAL INSTALLATION WARNINGS
WARNING
• This appliance must be installed by a qualied technician or
service company.
- Failing to have a qualied technician install the cooktop
may result in electric shock, re, an explosion, problems
with the product, or injury.
• Unpack the cooktop, remove all packaging material and
examine the cooktop for any damage such as dents. If there
is any damage, do not operate the cooktop and notify your
dealer immediately.
• Plug the power cord into a properly grounded outlet with
the proper conguration. Your cooktop should be the only
item connected to this circuit.
• Keep all packaging materials out of the reach of children.
Children may use them for play and injure themselves.
• Install the cooktop on a sturdy, level cabinet that can
support its weight.
- Failing to do so may result in problems with the
cooktop.
• This appliance must be properly grounded.
• Do not ground the appliance to a gas pipe, plastic water
pipe, or telephone line.
- This may result in electric shock, re, an explosion, or
problems with the product.
• Do not cut or remove the grounding prong from the power
cord under any circumstances.
• Connect the cooktop to a circuit that provides the correct
amperage.
• Do not install this appliance in a humid, oily or dusty
location, or in a location exposed to direct sunlight or water
(rain drops).
- This may result in electric shock or re.
• Do not use a damaged power cord or loose wall socket.
- This may result in electric shock or re.
• Do not pull or bend the power cord excessively.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a
heavy object on the power cord, or insert the power cord
between objects.
- This may result in electric shock or re.
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Important safety instructions
If the power cord is damaged, contact your nearest Samsung
service center.
CRITICAL USAGE WARNING
CAUTION
• If the appliance is ooded by any liquid, please contact your
nearest Samsung service center. Failing to do so may result
in electric shock or re.
• If the appliance produces a strange noise, a burning smell,
or smoke, unplug the power plug immediately and contact
your nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• In the event of a gas leak (such as propane gas, LP gas, etc.),
ventilate the area immediately. Do not touch the power
cord. Do not touch the appliance.
- A spark may result in an explosion or re.
• Take care not to contact the cooktop surface with your body
while cooking or just after cooking.
- Failing to do so may result in burns.
• Always observe safety precautions when using your
cooktop. Never try to repair the cooktop on your own -
there is dangerous voltage inside. If the cooktop needs to
be repaired, contact an authorized Samsung service center
near you.
• If you use the appliance when it is contaminated by foreign
substances such as food waste, it may result in a problem
with the appliance.
• Do not attempt to repair, disassemble, or modify the
appliance yourself.
- Since a high voltage current enters the product chassis,
it may result in electric shock or re.
- When a repair is needed, contact your nearest Samsung
service center.
• If any foreign substance such as water has entered the
appliance, contact your nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• Do not touch the power cord with wet hands.
- This may result in electric shock.
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Important safety instructions
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Important safety instructions
• Do not turn the appliance off while an operation is in
progress.
- This may cause a spark and result in electric shock or re.
• Keep all packaging materials well out of the reach of
children, as packaging materials can be dangerous to
children.
- If a child places a plastic bag over his or her head, the
child can suffocate.
• Do not let children or any person with reduced physical,
sensory, or mental capabilities use this appliance
unsupervised.
• Keep pets away from the appliance because pets may step
on the controls of the appliance, causing a malfunction.
• Make sure that the appliance’s controls and cooking areas
are out of the reach of children.
- Failing to do so may result in electric shock, burns, or
injury.
• Do not use or place ammable sprays or objects near the
cooktop.
- Flammable items or sprays can cause res or an
explosion.
• Do not insert ngers, foreign substances, or metal objects
such as pins or needles into inlets, outlets, or holes. If
foreign substances are inserted into any of these holes,
contact your product provider or nearest Samsung service
center.
• Never use this appliance for purposes other than cooking.
- Using the appliance for any purpose other than cooking
may result in re.
• Never heat plastic or paper containers and do not use them
for cooking.
- Failing to do so may result in a re.
• Do not heat food wrapped in paper from magazines,
newspapers, etc.
- This may result in a re.
• Do not hold food in your bare hands during or immediately
after cooking.
- Use cooking gloves. The food may be very hot and you
could burn yourself.
- As the handle and cooktop surfaces may be hot enough
to cause burns after cooking, use cooking gloves to
protect your hands from burns.
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Important safety instructions
USAGE CAUTIONS
CAUTION
• If the surface is cracked, turn the appliance off.
- Failing to do so may result in electric shock.
• Dishes and containers can become hot. Handle with care.
• Hot foods and steam can cause burns. Carefully remove
container coverings, directing the steam away from your
hands and face.
• Remove lids from baby food jars before heating. After
heating baby food, stir well to distribute the heat evenly.
Always test the temperature by tasting before feeding the
baby. The glass jar or the surface of the food may appear to
be cooler than the interior, which can be hot enough to burn
an infant’s mouth.
• Take care as beverages or food may be very hot after
heating.
- Especially when feeding a child, make sure that the food
or beverage has cooled sufciently.
• Take care when heating liquids such as water or other
beverages.
- Make sure to stir during or after cooking.
- Avoid using a slippery container with a narrow neck.
- Wait at least 30 seconds after heating before removing
the heated liquid.
- Failing to do so may result in an abrupt overow of the
contents and cause burns.
• Do not stand on top of the appliance or place objects (such
as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
- This may result in electric shock, re, problems with the
product, or injury.
• Do not operate the appliance with wet hands.
- This may result in electric shock.
• Do not spray volatile substances such as insecticide onto
the surface of the appliance.
- As well as being harmful to humans, it may also result in
electric shock, re, or problems with the product.
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Important safety instructions
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Important safety instructions
• Do not put your face or body close to the appliance while
cooking.
- Take care that children do not come too close to the
appliance.
- Failing to do so may result in children burning
themselves.
• Do not scratch the glass of the cooktop with a sharp object.
- This may result in the glass being damaged or broken.
• Do not store anything directly on top of the appliance when
it is in operation.
• Do not over-heat food.
- Overheating food may result in a re.
CRITICAL CLEANING WARNINGS
CAUTION
• Do not clean the appliance by spraying water directly on to
it.
• Do not use benzene, thinner, or alcohol to clean the
appliance.
- This may result in discoloration, deformation, damage,
electric shock, or re.
• Take care not to hurt yourself when cleaning the appliance
(externally or internally).
- You may hurt yourself on the sharp edges of the
appliance.
• Do not clean the appliance with a steam cleaner.
- This may result in corrosion.
• Keep the cooktop surface clean. Food particles or spattered
oils stuck to the cooktop surface can cause paint damage
and reduce the efciency of the cooktop.
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Before you start
Before you start
About surface cooking
CAUTION
BEFORE COOKING
• Do not use the glass cooktop surface as a cutting board.
• Do not place or store items that can melt or catch re on the glass cooktop,
even when it is not being used.
• Turn the surface units on only after placing cookware on them.
• Do not store heavy items above the cooktop surface. They could fall and
damage it.
CAUTION
DURING COOKING
• Do not place aluminum foil or plastic items such as salt and pepper shakers,
spoon holders, or plastic wrappings on the cooktop when it is in use.
• Make sure the correct surface unit is turned on.
• Never cook directly on the glass. Always use cookware.
• Always place the pan in the center of the surface unit you are cooking on.
• Never leave surface units unattended while using a high heat setting.
Boilovers cause smoking and greasy spillovers that may catch on re.
• Turn the surface units off before removing cookware.
• Do not use plastic wrap to cover food. Plastic may melt onto the surface and
be very difcult to remove.
CAUTION
AFTER COOKING
• Do not touch the surface units until they have cooled down.
• The surface may be still be hot and burns may occur if you touch the glass
surface before it has cooled down sufciently.
• Immediately clean spills on the cooking area to prevent a tough cleaning chore
later.
• If cabinet storage is located directly above the cooking surface, make sure
that the items in it are infrequently used and can be safely stored in an area
subjected to heat. Temperatures may be unsafe for items such as volatile
liquids, cleaners, or aerosol sprays.
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant
element will glow red. To maintain the selected setting, the element will cycle
on and off. The heating element retains enough heat to provide a uniform and
consistent heat during the off cycle. For efcient cooking, turn off the element
several minutes before cooking is complete. This will allow residual heat to
complete the cooking process.
NOTE
Radiant elements have a limiter that allows the element to cycle ON and OFF, even
at the HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at
the HI setting is normal and can occur if the cookware is too small for the radiant
element or if the cookware bottom is not at.
CAUTION
If the cooktop is installed above an oven, do not use the cooktop while the oven’s
Self-cleaning function is on.
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Before you start
Before you start
Location of the surface elements and controls
01
02
03
05
04
07
06
01 Left Rear
(7”, 1500 W)
02 Center
(9”/12”, 3000 W)
03 Right Rear
(6”, 1200 W)
04 Left Front
(7”, 1500 W)
05 Right Front
(9”, 2500 W)
06 Control Knob
07 Hot Surface indicator
Knob operation
Press and turn the knob to a desired setting.
Hot surface indicator
• Comes on when the unit is turned on or hot to the touch.
• Stays on even after the unit is turned off.
• The hot surface indicator turns off only when the cooking zone has cooled
down to approximately 150 °F.
Cooking areas
• The cooking areas on your cooktop are identied by permanent circles on the
glass cooking surface. For the most efcient cooking, t the pan size to the
element size.
• Pans should not extend more than ½˝ to 1˝ beyond the cooking area.
• When a control is turned on, you can see a glow through the glass cooking
surface. The element will cycle on and off to maintain the preset heat setting,
even at high settings.
• For more information on selecting proper types of cookware, refer to the
section “Using the proper cookware”.
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass
cleaner.
WARNING
Do not use caustic or abrasive cleaners. You can damage the surface.
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Operations
Operations
How to set the appliance for surface cooking
CAUTION
• The surface elements may be hot even when off and burns can occur. Do not
touch the surface elements until they have cooled down sufciently.
• At high or medium-high settings, never leave food unattended. Boilovers cause
smoking and greasy spillovers may catch on re.
• Be sure you turn the control knob to OFF when you nish cooking.
Single surface unit control knob (left rear, left front, right rear, right
front)
1
2
1. Push the knob in.
2. Turn in either direction to the setting
you want.
• At both the off and high settings, the
knob clicks into position.
Dual surface unit control knob (center)
The dual surface unit features an inner and outer element. You can select 1 or 2
elements (Single or Dual) depending on the size of the pot or pan you are using.
[] indicates the single power zone, and [ ] indicates dual power.
1
2
1. Push the knob in.
2. Turn in either direction to the setting
you want.
• To use the single surface unit, turn
the control knob to the [ ] single
element setting.
• To use the ual surface unit, turn the
control knob to the [ ] dual element
setting.
NOTE
If you remove the knobs for cleaning, make sure to re-attach them in the correct
orientation. (Refer to the illustrations on the previous page.)
CAUTION
• Please note: The operation of a control knob may not synchronize with the
actual operation of the radiant element if there is a problem with the cooktop.
• The area on the knob between the high and off settings is not appropriate for
cooking.
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Operations
Operations
Recommended settings
The power levels in the table below are guidelines. The power settings required
for various cooking methods depend on a number of variables, including the
quality of the cookware being used and the type and amount of food being
cooked.
SETTING TYPE OF COOKING
HIGH
• Starting most foods
• Bringing water to a boil
• Quickly searing meat
• Pan boiling
MEDIUM HIGH • Continuing a rapid boil
• Deep fat frying, pan frying, stir frying
MEDIUM
• Maintaining a slow boil
• Thickening sauces and gravies
• Steaming vegetables
MEDIUM LOW • Keeping foods cooking, poaching, stewing
LOW
• Melting chocolate or butter
• Keeping foods warm
• Simmering
NOTE
• The power settings indicated in the table above are provided only as
guidelines for your reference.
• You will need to adjust the power settings according to the cookware you are
using and the food you are cooking.
Using the proper cookware
Using the right cookware can prevent many problems, such as uneven cooking or
extended cooking times. Using the proper pots and pans will reduce cooking times
and cook food more evenly.
Check for atness by rotating a ruler across
the bottom of the cookware.
CORRECT INCORRECT
Flat bottom and straight sides.
• Tight tting lids.
• Weight of handle does not tilt pan.
• Pan is well balanced.
• Pan size matches the amount of
food to be prepared and the size of
the surface element.
• Made of a material that conducts
heat well.
Always match pot diameter to element
surface diameter.
Curved and warped pan bottoms.
Pan overhangs element by more than
one-half inch.
Pan is smaller than element.
Heavy handle tilts pan.
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Operations
Choosing the proper cookware
What your cookware is made of determines how evenly and quickly heat is
transferred from the surface element to the pan bottom.
• ALUMINUM - Excellent heat conductor. Some types of food will cause the
aluminum to darken. (Anodized aluminum cookware resists staining & pitting.).
If aluminum pans are slid across the ceramic cooktop, they may leave metal
marks that resemble scratches. Remove these marks as soon as the cooktop
cools down.
• COPPER - Excellent heat conductor but discolors easily. May leave metal marks
on ceramic glass (To remove, see above.)
• STAINLESS STEEL - Slow heat conductor with uneven cooking results. Is
durable, easy to clean, and resists staining.
• CAST IRON - A poor conductor; retains heat very well. Cooks evenly once
cooking temperature is reached. Not recommended for use on ceramic
cooktops.
• ENAMELWARE - Heating characteristics will vary depending on the base
material. Porcelain enamel coating must be smooth to avoid scratching ceramic
cooktops.
• GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces
because it may scratch the surface.
Protecting the cooktop
Cleaning
• Clean the cooktop before using it for the rst time.
• Clean your cooktop daily or after each use. This will keep your cooktop looking
good and can prevent damage.
• If a spillover occurs while you are cooking, immediately clean the spill from
the cooking area while it is hot to prevent a tough cleaning chore later. Using
extreme care, wipe the spill with a clean, dry towel.
• Do not allow spills to remain on the cooking area or the cooktop trim for a
long period of time.
• Do not use abrasive cleansing powders or scouring pads which will scratch the
cooktop.
• Do not use chlorine bleach, ammonia, or other cleansers not specically
recommended for use on a glass-ceramic surface.
Preventing marks and scratches
• Do not use glass cookware. It may scratch the cooktop.
• Do not place a trivet or wok ring between the cooktop and the pan. These
items can mark or scratch the cooktop.
• Make sure the cooktop and the pan bottom are clean.
• Do not slide metal pans across the cooktop.
Preventing stains
• Do not use a soiled dish cloth or sponge to clean the cooktop surface. A lm
will remain, which may cause stains on the cooking surface after the area is
heated.
• Continuously cooking on a soiled surface can result in a permanent stain.
Preventing other damage
• Do not allow plastic, sugar, or foods with high sugar content to melt onto the
hot cooktop. Should this happen, clean immediately.
• Do not let a pan boil dry as this will damage the cooktop and the pan.
• Do not use the cooktop as a work surface or cutting board.
• Do not cook food directly on the cooktop. Always use the proper cookware.
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18 English
Maintenance
Maintenance
Maintenance
Care and cleaning of the glass cooktop
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass
cooktop.
1. Before using the cooktop for the rst time, clean it with a ceramic cooktop
cleaner.
• This helps protect the top and makes cleanup easier.
• Daily use of a ceramic cooktop cleaner will help keep the cooktop looking
new.
2. Shake the cleaning cream well. Apply a few drops of cleaner directly to the
cooktop.
3. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire
cooktop surface.
4. Use a dry cloth or paper towel to remove all cleaning residue. No need to
rinse.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those
recommended.
Removing burned-on residue
1. Allow the cooktop to cool.
2. Spread a few drops of ceramic cooktop
cleaner on the entire burned residue
area.
3. Using a cleaning pad for ceramic
cooktops, rub the residue area, applying
pressure as needed.
4. If any residue remains, repeat the steps
listed above as needed.
5. For additional protection, after all
residue has been removed, polish the
entire surface by applying ceramic
cooktop cleaner with a paper towel.
Removing heavy, burned-on residue
1. Allow the cooktop to cool.
2. Use a single-edge razor-blade scraper
at approximately a 45° angle against
the glass surface and scrape the soil. It
will be necessary to apply pressure to
remove the residue.
3. After scraping with the razor scraper,
spread a few drops of ceramic cooktop
cleaner on the entire burned residue
area. Use a cleaning pad to remove any
remaining residue. (Do not scrape the
seal around the edges of the cooktop.)
4. For additional protection, after all
residue has been removed, polish the
entire surface by applying ceramic
cooktop cleaner with a paper towel.
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English 19
Maintenance
Removing metal marks and scratches
1. Be careful not to slide pots and pans across your cooktop. It will leave marks
on the cooktop surface. You can remove these marks by applying ceramic
cooktop cleaner with a cleaning pad for ceramic cooktops.
2. If pots with a thin overlay of aluminum or copper are allowed to boil dry, the
overlay may leave black discoloration on the cooktop. You should remove this
discoloration immediately or it may become permanent.
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal
To clean the seal around the edges of
the glass, lay a wet cloth on it for a
few minutes, then wipe clean with a
nonabrasive cleaner.
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do
not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has
cooled.
4. Don’t use the surface units again until all of the residue has been completely
removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
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20 English
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
cooktop. If you run into unexpected trouble, look rst for a solution in the tables
below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page 18.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
The surface
unit frequently
cycles on and
off.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Cycling
at the high power setting is
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not at.
Use the cooktop as usual.
Problem Possible cause Solution
The surface unit
stops glowing
when changed
to a lower
setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.
Brown streaks
or specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 18.
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