Samsung S24AM50 Series User manual

The colour and the appearance may differ depending on the product, and the specifications are
subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
User Manual
S24AM50* S27AM50* S32AM50* S32AM70* S43AM70*
(Singapore only : S24AM506NE /S27AM500NE / S27AM500UE / S27AM501NE /
S32AM500NE / S32AM500UE / S32AM700UE / S43AM702UE)

Contents
Contents
Screen Sharing (Smart View) with your Mobile Device
30 Using the Tap View
30 Enabling the Tap View
Switching between external devices connected to the product
31 Editing the name and icon of an external device
32 Enabling the Auto Source Switch+
32 Using additional functions
Connection Notes
33 Connection notes for HDMI
34 Connection notes for USB Type-C
34 Connection notes for computers
34 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote
39 Connecting the Samsung Smart Remote to the product
Using Anynet+ (HDMI-CEC)
40 Connecting an external device through Anynet+ and using
their menus
40 Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the product with a Keyboard, Mouse, or Gamepad
41 Connecting a USB keyboard, mouse, or gamepad
41 Connecting a Bluetooth keyboard, mouse, or gamepad
42 Using the keyboard and mouse
43 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Before Using the Product
Safety Precautions
6 Electricity and Safety
7 Installation
8 Operation
Cleaning
Correct posture to use the product
Preparations
Installation
12 Attaching the Stand
15 Precautions for moving the product
16 Checking the space around the product
17 Adjusting the Product Tilt
18 Anti-theft Lock
19 Wall Mount Kit Specifications (VESA)
Control Panel
Connections
Ports
Tidying Up the Connected Cables
Connection Guide
Connecting to the Internet
28 Checking the Internet connection status
28 Establishing a wireless Internet connection
29 Resetting Your Network
29 Turning on the product with a mobile device
29 Changing the name of the product

Smart Features
Using Smart Hub
46 Displaying the Home Screen
51 Launching Smart Hub automatically
51 Launching the last used app automatically
51 Testing Smart Hub connections
51 Resetting Smart Hub
Using a Samsung account
52 Signing in to a Samsung account
52 Creating a new account
53 Managing your Samsung account
Using Remote Access
54 Connecting a Remote PC
57 Playing Multimedia Content on a Remote PC
58 Using Screen Sharing (Wireless)
58 Using Samsung DeX
58 Using Office 365
58 Adding the Cloud Service
59 Using Cloud Service
Using the Apps Service
61 Installing an app
61 Launching an app
62 Managing installed apps
Playing pictures/video/music
65 Playing multimedia content on a PC or mobile device
65 Playing multimedia content on a USB device
65 Listening to your mobile device sound through the speaker
using Sound Mirroring
66 Buttons and functions available while playing multimedia
content
69 Using Bixby
Picture and Sound
Adjusting the Picture Quality
74 Choosing a picture mode
74 Setting a Eye Care
75 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
76 Using Input Signal Plus
76 Using HDMI Black Level
Changing the Picture Size and Position
77 Changing the picture size settings
77 Filling the picture in the screen
77 Adjusting the picture position
Configuring a Sound Mode and Expert Settings
78 Choosing a sound mode
78 Configuring advanced sound settings
Using the Sound Support Functions
80 Selecting speakers
80 Listening to the product through Bluetooth devices
81 Listening to the product through a Samsung audio device that
supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
82 Adjusting the clock for DST and time zone
83 Changing the current time
83 Setting the clock manually
83 Using the sleep timer
83 Turning off the product using the off timer
83 Using the Standby Mode Timer

Using the Auto Protection Time and Energy Saving Functions
84 Setting the Auto Protection Time
84 Reducing the energy consumption of the product
Updating the Software
85 Updating through the Internet
85 Updating through a USB device
85 Updating the product automatically
Audio and Video Functions for the Visually or Hearing Impaired
86 Running the accessibility functions
86 Running Accessibility Shortcuts
86 Enabling voice guides for the visually impaired
87 Changing the volume, speed, pitch, and the product
background volume of the Voice Guide
87 The product screen is turned off but audio continues
87 White text on black background (high contrast)
87 Enabling audio for the video description function
87 Setting the screen to black and white
87 Enlarging the font (for the visually impaired)
88 Showing captions
88 Splitting the caption
88 Selecting the caption language
88 Setting the digital caption related options
89 Listening to the product through Bluetooth devices (for the
hearing impaired)
89 Configuring the repeat settings for remote control buttons
90 Using Voice Assistants on the product
Using Other Functions
91 Changing the menu language
91 Setting up a password
91 Selecting Usage or Retail Mode
92 Managing External Devices
92 Using AirPlay
92 Restoring the product to the factory settings
Precautions and Notes
Read Before Using Apps
Read Before Using the Internet Function
95 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
96 Limitations to the use of photo, video, and music files
97 Supported subtitles
98 Supported image formats and resolutions
98 Supported music formats and codecs
99 Supported video codecs
Read After Installing the product
101 Picture sizes and input signals
102 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
102 If Input Signal Plus is set to Off
102 If Input Signal Plus is set to On
Read Before Connecting a Computer (Supported Resolutions)
103 VESA DMT
105 VESA CVT
Supported Resolutions for Video Signals
106 CTA-861
107 List of graphic cards supporting HDR10
Read Before Using Bluetooth Devices
108 Restrictions on using Bluetooth

Installing the Software
Easy Setting Box
109 Restrictions and Problems with the Installation
109 System Requirements
Driver Installation
Troubleshooting
Picture Issues
110 Testing the picture
Sound and Noise Issues
114 Testing the sound
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing product operational issues
Getting Support
126 Getting support through Remote Management
126 Finding the contact information for service
Q & A
Specifications
General
Appendix
Responsibility for the Pay Service (Cost to Customers)
130 Not a product defect
130 A Product damage caused by customer’s fault
131 Others
Licences

- 6 -
Before Using the Product
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE
PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
AC voltage: Rated voltage marked with this
symbol is AC voltage.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
DC voltage: Rated voltage marked with this
symbol is DC voltage.
Class II product: This symbol indicates that a
safety connection to electrical earth (ground)
is not required. If this symbol is not present
on a product with a mains lead, the product
MUST have a reliable connection to protective
earth (ground).
Caution. Consult instructions for use: This
symbol instructs the user to consult the user
manual for further safety related information.
Electricity and Safety
Warning
●Do not use a damaged power cord or plug, or a loose power socket.
●Do not use multiple products with a single power socket.
●Do not touch the power plug with wet hands.
●Insert the power plug all the way in so it is not loose.
●Connect the power plug to a grounded power socket (type 1 insulated devices only).

- 7 -
●Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
●Do not place the power cord or product near heat sources.
●Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
●Do not disconnect the power cord while the product is being used.
●Only use the power cord provided with your product by Samsung. Do not use the power cord with other
products.
●Keep the power socket where the power cord is connected unobstructed.
–The power cord must be disconnected to cut off power to the product when an issue occurs.
●Hold the plug when disconnecting the power cord from the power socket.
Installation
Warning
●DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL
THE PRODUCT NEAR HEAT SOURCES.
●Keep the plastic packaging out of the reach of children.
–Children may suffocate.
●Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
–The product may fall and become damaged and/or cause an injury.
–Using the product in an area with excess vibration may damage the product or cause a fire.
●Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
●Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
–The product lifespan may be reduced or a fire may result.
●Do not install the product within the reach of young children.
–The product may fall and injure children.
●Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution.
And do not install or use the product in the kitchen or near the kitchen stove.

- 8 -
Caution
●Do not drop the product while moving.
●Do not set down the product on its front.
●When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product
is not protruding.
–The product may fall and become damaged and/or cause an injury.
–Install the product only on cabinets or shelves of the right size.
●Set down the product gently.
–Product failure or personal injury may result.
●Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme
temperatures or a significant presence of moisture, or a place where the product will operate continuously for
an extended period of time) may seriously affect its performance.
–Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.
●Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
Operation
Warning
●There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
–Contact Samsung Customer Service Centre for repairs.
●To move the product, first disconnect all the cables from it, including the power cable.
●If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately
and contact Samsung Customer Service Centre.
●Do not let children hang from the product or climb on top of it.
–Children may become injured or seriously harmed.
●If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then
contact Samsung Customer Service Centre.
–Continued use can result in a fire or electric shock.

- 9 -
●Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
–The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious
injury.
●During a lightning or thunderstorm, power off the product and remove the power cable.
●Do not drop objects on the product or apply impact.
●Do not move the product by pulling the power cord or any cable.
●If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
●Do not lift or move the product by pulling the power cord or any cable.
●Do not use or keep combustible spray or an inflammable substance near the product.
●Ensure the vents are not blocked by tablecloths or curtains.
–An increased internal temperature may cause a fire.
●Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc)
into the product (via the vent or input/output ports, etc).
–Be sure to power off the product and disconnect the power cord when water or other foreign substances
have entered the product. Then contact Samsung Customer Service Centre.
●Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
–Be sure to power off the product and disconnect the power cord when water or other foreign substances
have entered the product. Then contact Samsung Customer Service Centre.
Caution
●Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or
defective pixels.
–Set the screen to power-saving mode or moving-picture screen saver when not using the product for an
extended period of time.
●Disconnect the power cord from the power socket if you do not plan on using the product for an extended
period of time (vacation, etc).
–Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
●Use the product at the recommended resolution and frequency.
–Your eyesight may deteriorate.

- 10 -
●Do not hold the product upside-down or move it by holding the stand.
–The product may fall and become damaged or cause an injury.
●Looking at the screen too close for an extended period of time can deteriorate your eyesight.
●Do not use humidifiers or stoves around the product.
●Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.
●Do not touch the screen when the product has been turned on for an extended period of time as it will become
hot.
●Store small accessories out of the reach of children.
●Exercise caution when adjusting the product angle or stand height.
–Your hand or finger may get stuck and injured.
–Tilting the product at an excessive angle may cause the product to fall and an injury may result.
●Do not place heavy objects on the product.
–Product failure or personal injury may result.
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.
"Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be
charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
"Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1. Power off the product and PC.
2. Disconnect the power cord from the product.
"Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
3. Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.
●Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
●Do not spray water or detergent directly on the product.
4. Connect the power cord to the product when cleaning is finished.
5. Power on the product and PC.