Samsung S27E370 User manual

Monitor
User Manual
The colour and the appearance may differ depending on the
product, and the specifications are subject to change without
prior notice to improve the performance.
S24E370 S27E370
BN46-00487A-01

2
Table of contents
Before Using the Product
Copyright 5
Securing the Installation Space 6
Precautions for storage 6
Safety Precautions 6
Symbols 6
Cleaning 7
Electricity and Safety 7
Installation 8
Operation 10
Correct posture to use the product 13
Preparations
Checking the Components 14
Components 14
Parts 15
Control Panel 15
Direct Key guide 16
Function Key Guide 17
Reverse Side 19
Adjusting the Product Tilt 20
Anti-theft Lock 21
Connecting and Using a Source
Device
Before Connecting 22
Pre-connection Checkpoints 22
Connecting and Using a PC 22
Connection Using the D-SUB Cable
(Analogue Type) 22
Connection Using the HDMI Cable 23
Connection Using an HDMI-DVI Cable 23
Connection Using an DP Cable 24
Connecting to Headphones 24
Connecting the Power 25
Driver Installation 26
Setting Optimum Resolution 26
Using the Wireless Charging
function
Wireless Charging 27
Precautions 28
Screen Setup
SAMSUNG MAGIC Bright 30
Configuring SAMSUNG MAGIC Bright 30
Brightness 32
Configuring Brightness 32
Contrast 33
Configuring Contrast 33
Sharpness 34
Configuring Sharpness 34
Color 35
Configuring Color 35
SAMSUNG MAGIC Upscale 36
Configuring SAMSUNG MAGIC Upscale 36
HDMI Black Level 37
Configuring the HDMI Black Level Settings 37
Eye Saver Mode 38
Configuring Eye Saver Mode 38
Game Mode 39
Configuring Game Mode 39

3
Table of contents
Response Time 40
Configuring the Response Time 40
Picture Size 41
Changing the Picture Size 41
Screen Adjustment 43
Configuring H-Position & V-Position 43
Configuring Coarse 44
Configuring Fine 45
Coordinating OSD
Transparency 46
Changing Transparency 46
Position 47
Configuring Position 47
Language 48
Configuring Language 48
Display Time 49
Configuring Display Time 49
Setup and Reset
Wireless Charging 50
Configuring Wireless Charging 50
FreeSync 51
Configuring FreeSync 51
Eco Saving Plus 53
Configuring Eco Saving Plus 53
Off Timer 54
Configuring Off Timer 54
Configuring Turn Off After 55
PC/AV Mode 56
Configuring PC/AV Mode 56
Source Detection 57
Configuring Source Detection 57
Key Repeat Time 58
Configuring Key Repeat Time 58
Power LED On 59
Configuring Power LED On 59
Reset All 60
Initializing Settings (Reset All) 60
Information Menu and Others
Information 61
Displaying Information 61
Configuring Brightness, Contrast and
Sharpness from the Initial Screen 62
Configuring Volume in the Initial Screen 63
Volume 63
Installing the Software
Easy Setting Box 64
Installing the Software 64
Removing the Software 64
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre 65
Testing the Product 65
Checking the Resolution and Frequency 65
Check the following. 66
Q & A 69
Specifications
General 71
PowerSaver 73
Standard Signal Mode Table 74

4
Table of contents
Appendix
Responsibility for the Pay Service
(Cost to Customers) 76
Not a product defect 76
A Product damage caused by customer's fault 76
Others 76
Correct Disposal 77
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment) 77
Terminology 78

5
Copyright
The contents of this manual are subject to change without notice to improve quality.
ⓒ2015 Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Microsoft, Windows are registered trademarks of Microsoft Corporation.
VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.
Ownership of all other trademarks is attributed to their due owner.
•An administration fee may be charged if either
-(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
-(b) you bring the unit to a repair centre and there is no defect in the product
(i.e. where you have failed to read this user manual).
•The amount of such administration charge will be advised to you before any work or home visit is carried out.
Before Using the Product
Chapter 01

6
Securing the Installation Space
Ensure some space around the product for ventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greater when installing
the product.
―The exterior may differ depending on the product.
10 cm (3,93 inches)
10 cm
(3,93 inches)
10 cm
(3,93 inches)
10 cm
(3,93 inches)
10 cm
(3,93 inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
(Service fee will be charged.)
Safety Precautions
Caution
RISK OF ELECTRIC SHOCK DO NOT OPEN
Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)
THERE ARE NO USER SERVICEABLE PARTS INSIDE.
REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside.
It is dangerous to make any kind of contact with any internal part of this product.
This symbol alerts you that important literature concerning operation and maintenance has been
included with this product.
Symbols
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
Activities marked by this symbol are prohibited.
Instructions marked by this symbol must be followed.

7
Cleaning
―Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
―Take the following steps when cleaning.
―The following images are for reference only. Real-life situations may differ from what is shown in the
images.
1
Power off the product and computer.
2
Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with
wet hands. Otherwise, an electric shock may result.
!
3
Wipe the monitor with a clean, soft and dry cloth.
•Do not apply a cleaning agent that contains alcohol,
solvent, or surfactant to the monitor.
•Do not spray water or detergent directly on the
product.
4
Wet a soft and dry cloth in water and wring thoroughly to clean the
exterior of the product.
5
Connect the power cord to the product when cleaning is finished.
6
Power on the product and computer.
Electricity and Safety
―The following images are for reference only. Real-life situations may differ from what is shown in the
images.
Warning
Do not use a damaged power cord or plug, or a loose power socket.
•An electric shock or fire may result.
Do not use multiple products with a single power socket.
•Overheated power sockets may cause a fire.
Do not touch the power plug with wet hands. Otherwise, an electric shock
may result.
!
Insert the power plug all the way in so it is not loose.
•An unsecure connection may cause a fire.
!
Connect the power plug to a grounded power socket (type 1 insulated
devices only).
•An electric shock or injury may result.

8
Do not bend or pull the power cord with force. Be careful not to leave the
power cord under a heavy object.
•Damage to the cord may result in a fire or electric shock.
Do not place the power cord or product near heat sources.
•A fire or electric shock may result.
!
Clean any dust around the pins of the power plug or the power socket with
a dry cloth.
•A fire may result.
Caution
Do not disconnect the power cord while the product is being used.
•The product may become damaged by an electric shock.
!
Only use the power cord provided with your product by Samsung. Do not
use the power cord with other products.
•A fire or electric shock may result.
!
Keep the power socket where the power cord is connected unobstructed.
•The power cord must be disconnected to cut off power to the product
when an issue occurs.
!
Hold the plug when disconnecting the power cord from the power socket.
•An electric shock or fire may result.
Installation
Warning
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF
THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
•A fire may result.
Do not install the product in poorly ventilated spaces such as a bookcase or
closet.
•An increased internal temperature may cause a fire.
!
Install the product at least 10cm away from the wall to allow ventilation.
•An increased internal temperature may cause a fire.
!
Keep the plastic packaging out of the reach of children.
•Children may suffocate.

9
Do not install the product on an unstable or vibrating surface (insecure shelf,
sloped surface, etc.)
•The product may fall and become damaged and/or cause an injury.
•Using the product in an area with excess vibration may damage the
product or cause a fire.
!
Do not install the product in a vehicle or a place exposed to dust, moisture
(water drips, etc.), oil, or smoke.
•A fire or electric shock may result.
Do not expose the product to direct sunlight, heat, or a hot object such as a
stove.
•The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children.
•The product may fall and injure children.
Edible oil, such as soybean oil, can damage or deform the product. Do not
install the product in a kitchen or near a kitchen counter.
Caution
!
Do not drop the product while moving.
•Product failure or personal injury may result.
Do not set down the product on its front.
•The screen may become damaged.
When installing the product on a cabinet or shelf, make sure that the
bottom edge of the front of the product is not protruding.
•The product may fall and become damaged and/or cause an injury.
•Install the product only on cabinets or shelves of the right size.
!
Set down the product gently.
•Product failure or personal injury may result.
SAMSUNG
!
Installing the product in an unusual place (a place exposed to a lot of fine
dust, chemical substances, extreme temperatures or a significant presence
of moisture, or a place where the product will operate continuously for an
extended period of time) may seriously affect its performance.
•Be sure to consult Samsung Customer Service Centre if you want to
install the product at such a place.

10
Operation
Warning
There is a high voltage inside the product. Never disassemble, repair or
modify the product yourself.
•A fire or electric shock may result.
•Contact Samsung Customer Service Centre for repairs.
!
To move the product, first disconnect all the cables from it, including the
power cable.
•Damage to the cord may result in a fire or electric shock.
!
If the product generates abnormal sounds, a burning smell or smoke,
disconnect the power cord immediately and contact Samsung Customer
Service Centre.
•An electric shock or fire may result.
Do not let children hang from the product or climb on top of it.
•Children may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power
and disconnect the power cord. Then contact Samsung Customer Service
Centre.
•Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on
top of the product.
•The product or heavy objects may fall as children try to reach for the
toys or sweets resulting in a serious injury.
!
During a lightning or thunderstorm, power off the product and remove the
power cable.
•A fire or electric shock may result.
!
Do not drop objects on the product or apply impact.
•A fire or electric shock may result.
Do not move the product by pulling the power cord or any cable.
•Product failure, an electric shock or fire may result from a damaged
cable.
!GAS
If a gas leakage is found, do not touch the product or power plug. Also,
ventilate the area immediately.
•Sparks can cause an explosion or fire.
Do not lift or move the product by pulling the power cord or any cable.
•Product failure, an electric shock or fire may result from a damaged
cable.

11
!
Do not use or keep combustible spray or an inflammable substance near
the product.
•An explosion or fire may result.
Ensure the vents are not blocked by tablecloths or curtains.
•An increased internal temperature may cause a fire.
100
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects
that burn easily (paper, matches, etc) into the product (via the vent or input/
output ports, etc).
•Be sure to power off the product and disconnect the power cord
when water or other foreign substances have entered the product.
Then contact Samsung Customer Service Centre.
•Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic
objects on top of the product.
•Be sure to power off the product and disconnect the power cord
when water or other foreign substances have entered the product.
Then contact Samsung Customer Service Centre.
•Product failure, an electric shock or fire may result.
Caution
!
Leaving the screen fixed on a stationary image for an extended period of
time may cause afterimage burn-in or defective pixels.
•Activate power-saving mode or a moving-picture screen saver if you
will not be using the product for an extended period of time.
-_-
!
Disconnect the power cord from the power socket if you do not plan on
using the product for an extended period of time (vacation, etc).
•Dust accumulation combined with heat can cause a fire, electric shock
or electric leakage.
!
Use the product at the recommended resolution and frequency.
•Your eyesight may deteriorate.
Do not put DC power adapters together.
•Otherwise, a fire may result.
Remove the plastic bag from the DC power adapter before you use it.
•Otherwise, a fire may result.
Do not let water enter the DC power device or get the device wet.
•An electric shock or fire may result.
•Avoid using the product outdoors where it can be exposed to rain or
snow.
•Be careful not to get the DC power adapter wet when you wash the
floor.

12
Do not put the DC power adapter near to any heating apparatus.
•Otherwise, a fire may result.
!
Keep the DC power adapter in a well-ventilated area.
Do not hold the product upside-down or move it by holding the stand.
•The product may fall and become damaged or cause an injury.
!
Looking at the screen too close for an extended period of time can
deteriorate your eyesight.
Do not use humidifiers or stoves around the product.
•A fire or electric shock may result.
!
Rest your eyes for more than 5 minutes for every 1 hour of product use.
•Eye fatigue will be relieved.
Do not touch the screen when the product has been turned on for an
extended period of time as it will become hot.
!
Store small accessories out of the reach of children.
!
Exercise caution when adjusting the product angle or stand height.
•Your hand or finger may get stuck and injured.
•Tilting the product at an excessive angle may cause the product to fall
and an injury may result.
Do not place heavy objects on the product.
•Product failure or personal injury may result.
When using headphones or earphones, do not turn the volume too high.
•Having the sound too loud may damage your hearing.

13
Correct posture to use the product
Use the product in the correct posture as follows:
•Straighten your back.
•Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen. Keep your eyes directly in front of the screen.
•Adjust the angle so light does not reflect on the screen.
•Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•Keep your elbows at about a right angle.
•Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your
heels attached to the floor, and your arms lower than your heart.

14
Preparations
Chapter 02
Checking the Components
-Contact the dealer from whom you
purchased the product if any item is
missing.
-The pictures may look different from the
actual components.
Components
―Components may vary depending on the country.
Quick Setup Guide Warranty card
(Not available in some locations) Regulatory guide User manual (Optional)
DC power adapter (Detachable)
(P. 25)Power cable (P. 25) D-SUB cable (Optional) (P. 22) HDMI cable (Optional) (P. 23)
HDMI-DVI cable (Optional) (P. 23) DP cable (Optional) (P. 24) Non-Slip Pad (P. 28)

15
Parts
Control Panel
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
LEFT
Return
JOG Button
Function Key Guide
RIGHT
DOWN
PRESS(ENTER)
UP
Power LED
Icons Description
JOG Button
Multi directional button that helps navigate.
―The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter.
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―The power Indicator operation can be swapped by changing in the menu. (System Power LED On) Actual models because of functional variation maybe haven’t this
function.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key Guide will appear. To access the onscreen menu when the guide is displayed, press the corresponding
direction button again.
―Function Key Guide may vary depending on the function or product model. Please refer to the actual product.

16
Direct Key guide
Analog mode
Brightness
Auto Adjustment
Volume
Features
Wireless Charging O
HDMI,DisplayPort mode
Brightness
Volume
Features
―The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned on, the
computer resolution changes, or the input source changes.
―Analog mode option
•UP: Adjust Brightness, Contrast, Sharpness.
•DOWN: Auto Adjustment.
―Changing the resolution in Display Properties will activate the Auto Adjustment function.
―This function is only available in Analog mode.
•LEFT/RIGHT: Adjust Volume, Mute.
•PRESS(ENTER): Display Function Key Guide.
―HDMI,DisplayPort mode option
•UP/DOWN: Adjust Brightness, Contrast, Sharpness.
•LEFT/RIGHT: Adjust Volume, Mute.
•PRESS(ENTER): Display Function Key Guide.
Wireless Charging O

17
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display
the Function Key Guide. You can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Selects to change the input signal by moving the JOG button in the Function Key
Guide screen. A message will appear on the top left corner of the screen if the input signal
has been changed.
Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
OSD control lock: Maintain the current settings, or lock the OSD control to prevent
unintended changes to settings. Enable/Disable: To lock/unlock the OSD control, press the
LEFT button for 10 seconds when the main menu displayed.
―If the OSD control is locked, Brightness and Contrast can be adjusted.
Wireless Charging is available.
System Power LED On is available. Information can be viewed.
Selects by moving the JOG button in the function key guide screen.
Press to enable or disable Wireless Charging.
Selects to turn the Monitor off by moving the JOG button in the function key guide
screen.
―Actual models because of functional variation, Function key guide options will be different. Please run the corresponding
function based on the actual icon and description.

18
―When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power
could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
Down
PRESS(ENTER) for 2 seconds Power Off
―When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT
Move to next depth.
Value increases in the slider.
PRESS(ENTER)
Move to next depth.
Save the value and close Sublist.

19
Reverse Side
―The colour and shape of parts may differ from what is shown. Specifications are
subject to change without notice to improve quality.
Port Description
Connects to a PC using a DP cable.
Connects to a source device using an HDMI cable or HDMI-DVI cable.
Connect to an audio output device such as headphones.
Connect to a PC using the D-SUB cable.
Connects to the DC power adapter.

20
Adjusting the Product Tilt
―The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
-1° (±2°) - 20° (±2°)
•You can adjust the product tilt.
•Hold the lower part of the product and adjust the tilt carefully.