Samsung ProXpress M403 Series User manual

BASIC
User Guide
BASIC
User Guide
This guide provides information concerning installation, basic operation and
troubleshooting on Windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

2
BASIC
1. Introduction
Key benefits 5
Features by model 7
Useful to know 9
About this user’s guide 10
Safety information 11
Machine overview 17
Control panel overview 20
Turning on the machine 21
Installing the driver locally 22
Reinstalling the driver 24
2. Menu Overview and Basic Setup
Menu overview 26
Machine’s basic settings 30
Media and tray 32
Basic printing 44
Using USB memory device 50
3. Maintenance
Ordering supplies and accessories 55
Available consumables 56
Available accessories 57
Available maintenance parts 58
Storing the toner cartridge 59
Redistributing toner 61
Replacing the toner cartridge 62
Installing accessories 64
Monitoring the supplies life 68
Setting the toner 69
Cleaning the machine 70
Tips for moving & storing your machine 75
4. Troubleshooting
Tips for avoiding paper jams 77
Clearing paper jams 78
Understanding the status LED 89
Understanding display messages 91

3
BASIC
5. Appendix
Specifications 100
Regulatory information 109
Copyright 119

1. Introduction
This chapter provides information you need to know before using the machine.
•Keybenefits 5
• Features by model 7
• Useful to know 9
• About this user’s guide 10
• Safety information 11
• Machine overview 17
• Control panel overview 20
• Turning on the machine 21
• Installing the driver locally 22
• Reinstalling the driver 24

Key benefits
Environmentally friendly
• To save toner and paper, this machine supports Eco feature (see "Eco
printing" on page 47).
• To save paper, you can print multiple pages on one single sheet of paper
(see "Using advanced print features" on page 171).
• To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using advanced print features" on page 171).
• To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Fast high resolution printing
• You can print with a resolution of up to 1,200 x 1,200 dpi effective output
(1,200 x 600 x 2 bit).
• Fast, on-demand printing.
- For single-side printing, up to 40 ppm (A4) or up to 42 ppm (Letter).
Convenience
• Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard (see "Easy Capture
Manager" on page 189).
• Samsung Easy Printer Manager and Printing Status is a program that monitors
and informs you of the machine’s status and allows you to customize the
machine’s settings (see "Using Samsung Easy Printer Manager" on page 199 or
"Using Samsung Printer Status" on page 201).
• Samsung AnyWeb Print helps you screen-capture, preview, scrap, and print
the screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 190).
• Smart Update allows you to check for the latest software and install the latest
version during the printer driver installation process. This is available only for
Windows.
•If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.

Key benefits
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 102).
• Print watermark: You can customize your documents with words, such as
“
CONFIDENTIAL ” (see "Using advanced print features" on page 171).
• Print posters: The text and pictures of each page of your document are magnified
and printed across the multiple sheets of paper and can then be taped together to
form a poster (see "Using advanced print features" on page 171).
• You can print in various operating systems (see "System requirements" on page 105).
• Your machine is equipped with a USB interface and/or a network interface.
Supports various wireless network setting method
• Using the USB cable or a network cable
- You can connect and set various wireless network settings using a USB cable or a
network cable.
•UsingtheWi-FiDirect
- You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi
Direct feature.
See "Introducing wireless set up methods" on page 142.

Features by model
Some features and optional goods may not be available depending on
model or country.
Operating System
(●: Supported, Blank: Not supported)
Software
You can install the printer driver and software when you insert the software
CD into your CD-ROM drive. For windows, select the printer driver and
software in the Select Software to Install window.
(●: Supported, Blank: Not supported)
Variety feature
Operating System M403x series
Windows ●
Mac ●
Linux ●
Unix ●
Software M403x series
SPL printer driver
PCL printer driver ●
PS printer drivera●
XPS printer drivera●
Direct Printing Utilitya●
Samsung Printer Center ●
Samsung Easy
Printer Manager
Advanced Setting ●
Samsung Printer Status ●
Samsung AnyWeb Printa●
Easy Capture Manager ●
Eco Driver Pack ●
Stylish Driver Packb●
SyncThru™ Web Service ●
a. Download the software from the Samsung website and install it: (http://
www.samsung.com > find your product > Support or Downloads). Before installing,
check whether your computer’s OS support the software.
b. The printer driver includes a user interface that is optimized for touchscreens. To use this
UI, click Samsung Printer Center > Device Options and then select Stylish User
Interface (see "Using Samsung Printer Center" on page 196).
Features M403x series
Hi-Speed USB 2.0 ●
Network Interface Ethernet 10/100/1000 Base
TX wired LAN
●
Network Interface 802.11b/g/n wireless LANa○
NFC (Near Field Communication) ○
Software M403x series

Features by model
(●: Supported, ○: optional, Blank: Not supported)
Eco printing ●
Duplex (2-sided) printing ●
USB memory interface ●
Memory module ○
Optional trays (Tray2, Tray3, Tray4, Tray5) ○
AirPrint ●
Mopria ●
a. Depending on your country, wireless LAN card may not be available. For some
countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the
retailer where you bought your machine.
Features M403x series

Useful to know
The machine does not print.
• Open the print queue list and remove the document from the
list (see "Canceling a print job" on page 45).
• Remove the driver and install it again (see "Installing the driver
locally" on page 22).
• Select your machine as your default machine in your Windows
(see "Setting your machine as a default machine" on page 171).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region
to view product service information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status LED"
on page 89).
A paper jam has occurred.
• Open and close the door (see "Front view" on page 18).
• Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 78).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner
cartridge (see "Redistributing toner" on page 61).
• Try a different print resolution setting (see "Opening printing
preferences" on page 45).
• Replace the toner cartridge (see "Replacing the toner
cartridge" on page 62).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers,
manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or
Downloads.

10
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting
chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
• The screenshots in this user’s guide may differ from your machine
depending on the machine’s firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
2
General icons
Icon Text Description
Warning Used to alert users to the possibility of personal injury.
Caution Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note Provides additional information or detailed
specification of the machine function and feature.

11
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe
personal injury or death.
Caution Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
• The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.

Safety information
12
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.

Safety information
13
1. Introduction
6
Installation / Moving
Warning
Caution
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Do not use the machine when it is below freezing temperature or
has recently been moved from a location below freezing
temperature. Doing so may damage the machine. Only operate the
machine when the internal temperature of the machine is within
the operating temperature and humidity specifications.
Otherwise, quality problems can occur and cause damage to the
machine (see "General specifications" on page 100).
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.

Safety information
14
1. Introduction
7
Maintenance / Checking
Caution
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWGaor larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to the power level which is
specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a. AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.

Safety information
15
1. Introduction
8
Supply usage
Caution
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with
screws.
• Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
• The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.

Safety information
16
1. Introduction
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does not
cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.

17
1. Introduction
Machine overview
9
Components
The actual component may differ from the illustration below. Some components may change depending on the circumstances.
Machine Power cord Software CDa
a. The software CD contains the print drivers, user’s guide, and software applications.
Quick installation guide Misc. accessoriesb
b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Machine overview
18
1. Introduction
10
Front view
• This illustration may differ from your machine depending on your model.
There are various types of machine.
• Some features and optional goods may not be available depending on
model or country (see "Features by model" on page 7).
8
1
2
3
4
5
6
7
12
11
10
9
1 Control panel
2Cover for optional memorya
a. Open this cover to install the optional memory.
3 Front cover
4 Paper level indicator
5Optional traysb
b. This is an optional feature.
6Tray1
7 Multi-purpose tray
8 Output tray
9 Paper width guides on a multi-purpose tray
10 Toner cartridge
11 Output support
12 USB memory port

Machine overview
19
1. Introduction
11
Rear view
• This illustration may differ from your machine depending on your model.
There are various types of machine.
• Some features and optional goods may not be available depending on
model or country (see "Features by model" on page 7).
EDI
1
2
3
4
5
7
1 EDI port for card reader
2 Network port
3USBport
4 Power-switch
5Powerreceptacle
6 Rear cover
7 Duplex unit

20
1. Introduction
Control panel overview
12
Control panel
1
2
3
4
5
6
7
8
9
11
10
1Display screen Shows the current status and prompts during an
operation.
2Back Sends you back to the upper menu level.
3OK Confirms the selection on the screen.
4Numeric keypad Use the keypad to enter numbers and characters
(see "Keypad letters and numbers" on page 170).
5Stop/
Clear
Stops current operation.
6Power/
Wake Up
You can turn the power on and off with this button.
Or wake up from the power save mode.
7Status
LED
Indicates the status of your machine (see
"Understanding the status LED" on page 89).
8Demo
Page
Prints a demo page by pressing this button.
9Eco Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 47).
10 Arrow Navigates available values by moving to the next or
previous options.
11 Menu Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 26).