Samsung Xpress M2020W User manual

BASIC
User’s Guide
BASIC
User’s Guide
This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

2
BASIC
1. Introduction
Key benefits 4
Features by models 6
Useful to know 8
About this user’s guide 9
Safety information 10
Machine overview 16
Control panel overview 19
Turning on the machine 21
Installing the driver locally 22
Reinstalling the driver 24
2. Learning the Basic Usage
Media and tray 26
Basic printing 35
3. Maintenance
Ordering supplies and accessories 39
Available supplies 40
Storing the toner cartridge 41
Redistributing toner 43
Replacing the toner cartridge 44
Cleaning the machine 46
Tips for moving & storing your machine 50
4. Troubleshooting
Tips for avoiding paper jams 52
Clearing paper jams 53
Understanding the status LED 56
5. Appendix
Specifications 60
Regulatory information 69
Copyright 79

1. Introduction
This chapter provides information you need to know before using the machine.
•Keybenefits 4
• Features by models 6
• Useful to know 8
• About this user’s guide 9
• Safety information 10
• Machine overview 16
• Control panel overview 19
• Turning on the machine 21
• Installing the driver locally 22
• Reinstalling the driver 24

Key benefits
Environmentally friendly
• To save toner and paper, this machine supports the Eco feature (see "Easy
Eco Driver" on page 148).
• To save paper, you can print multiple pages on a single sheet of paper (see
"Using advanced print features" on page 133).
• To save paper, you can print on both sides of the paper (manual double-
sided printing) (see "Using advanced print features" on page 133).
• To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Print with excellent quality and speed
• You can print with a resolution of up to 1,200 x 1,200 dpi effective output.
• Fast, on-demand printing.
- M202x series/M202xW series
▪For single-side printing, 20 ppm (A4) or 21 ppm (Letter).
- SL-M2024 series/SL-M2024W series
▪For single-side printing, 18 ppm (A4) or 19 ppm (Letter).
Convenience
• Simply touch your cell phone on the NFC tag on your printer and get the
print job done (see "Using the NFC feature" on page 122).
• Samsung Easy Printer Manager is a program that monitors and informs you
of the machine’s status and allows you to customize the machine’s settings
(see "Using Samsung Easy Printer Manager" on page 151).
• Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows OS users.
• If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.

Key benefits
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 62).
• Print watermark: You can customize your documents with words, such as
“Confidential” (see "Using advanced print features" on page 133).
• Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 133).
• You can print in various operating systems (see "System requirements" on
page 65).
• Your machine is equipped with a USB interface.
Supports various wireless network setting method
Wireless networking may not be available depending on the model
(see "Features by models" on page 6).
• Using the WPS (Wi-Fi Protected Setup™) button
- You can easily connect to a wireless network using the WPS button on
the machine and the access point (a wireless router).
•UsingtheUSBcable
- You can connect and set various wireless network settings using a USB
cable.
• Using the Wi-Fi Direct
- You can conveniently print from your mobile device using the Wi-Fi or
Wi-Fi Direct feature.
See "Introducing wireless set up methods" on page 94.

Features by models
Some features and optional goods may not be available depending on model or country.
Operating System
Software
Operating System M202x series M202xW series
Windows ● ●
Mac ● ●
Linux ● ●
Unix
Software M202x series M202xW series
PCL printer driver
SPL printer driver ● ●
PS printer driver
XPS printer drivera
Samsung Easy Printer Manager ● ●
SyncThru™ Web Service ●
SyncThru™ Web Admin Service ●

Features by models
Variety feature
(●: Included, Blank: Not available)
Samsung Printer Status ● ●
Easy Eco Driver Anyweb Print ● ●
Easy Capture Manager ● ●
a. For XPS driver, it is only supported for windows through the Samsung website (www.samsung.com)
Software M202x series M202xW series
Features M202x series M202xW series
Hi-Speed USB 2.0 ● ●
Network Interface Ethernet 10/100 Base TX wired LAN
Network Interface 802.11b/g/n wireless LAN ●
NFC printing ●
IPv6 ●
Eco printing(Easy Eco Driver)a
a. Setting the ECO settings is available from the windows driver.
● ●
Wi-Fi Protected Setup™ (WPS) ●
Manual duplex (2-sided) printing ● ●
AirPrint ●
Google Cloud Print™ ●

Useful to know
Where can I download the machine’s driver?
• Visit www.samsung.com to download the latest machine’s
driver, and install it on your system.
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region
to view product service information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status LED"
on page 56).
A paper jam has occurred.
• Open and close the top cover (see "Front view" on page 17).
• Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 53).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner
cartridge.
• Try a different print resolution setting.
• Replace the toner cartridge.
The machine does not print.
• Open the print queue list and remove the document from the
list (see "Canceling a print job" on page 36).
• Remove the driver and install it again (see "Installing the driver
locally" on page 22).
• Select your machine as your default machine in your Windows.

9
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting
chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
• The screenshots in this user's guide may differ from your machine
depending on the machine’s firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
2
General icons
Icon Text Description
Caution Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note Provides additional information or detailed
specification of the machine function and feature.

10
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe
personal injury or death.
Caution Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
• The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.

Safety information
11
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.

Safety information
12
1. Introduction
6
Installation / Moving
Warning
Caution
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the
operating temperature and humidity specification.
Otherwise, quality problems can occur and cause damage to the
machine.
See "General specifications" on page 60.
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.If you have a medical condition that prevents you
from lifting, do not lift the machine. Ask for help, and always use
the appropriate amount of people to left the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.

Safety information
13
1. Introduction
7
Maintenance / Checking
Caution
Use only No.26 AWGaor larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110 V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
The machine should be connected tothe power level which is
specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a. AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.

Safety information
14
1. Introduction
8
Supply usage
Caution
• Do not remove any covers or guards that are fastened with
screws.
• Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
• The machine should only be repaired by a Samsung service
technician.
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.

Safety information
15
1. Introduction
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does not
cover damages caused by a user's carelessness.

16
1. Introduction
Machine overview
9
Components
The actual component may differ from the illustration below. Some components may change depending on the circumstances.
Power cord Quick installation guide
Software CDa
a. The software CD contains the printer drivers and software applications.
Misc. accessoriesb
b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Machine overview
17
1. Introduction
10
Front view
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6).
1 Output tray 5 NFC (Near Field Communication) tag
2 Control panel 6 Top cover
3 Tray 7 Toner cartridge
4 Output support 8 Paper width guide
3
2
4
1
8
6
7
5

Machine overview
18
1. Introduction
11
Rear view
• This illustration may differ from your machine depending on its model.
• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6).
1USBport
2Powerreceptacle
1
2

19
1. Introduction
Control panel overview
This control panel may differ from your machine depending on its model.
There are various types of control panels.
1Toner
LED
Shows the status of the toner (see "Status LED" on page
57).
2
1
3
4
2
WPSa
Configures the wireless network connection easily
without a computer (see "Wireless network setup" on
page 93).
•Configuration sheet
- Press and hold this button for about 10 seconds
until the green LED blinks slowly, and release.
•Prints supplies info report / usage count report
- Press and hold this button for about 15 seconds
until the green LED on, and release.
•Manual print
- Press this button each time you load a sheet of
paper in the tray if you have selected Manual
Feeder for Source in your printer driver.

Control panel overview
20
1. Introduction
2
Print
screenb
•Prints the screen
- Press this button and the green LED will start
blinking. If you want to print only the active screen,
release the button when the green LED stops
blinking. If you want to print the whole screen,
release the button while it’s blinking.
•Print Screen can only be used in the Windows
and Mac operating systems.
• You can only use this function with USB-
connected machine.
• When printing the active window/whole
monitor screen using the print screen button,
the machine may use more toner depending
on what is being printed.
• You can only use this function if the machine’s
Easy Printer Manager program is installed if
you are a Mac OS user, you need to enable
Screen Print Settings from the Easy Printer
Manager to use the Print Screen feature.
•Configuration sheet
- Press and hold this button for about 10 seconds
until the green LED blinks slowly, and release.
•Prints supplies info report / error report
- Press and hold this button for about 15 seconds
until the green LED on, and release.
•Manual print
- Press this button each time you load a sheet of
paper in the tray if you have selected Manual
Feeder for Source in your printer driver.
3Power You can turn the power off or wake the machine up from
the sleep mode with this button.
4Status
LED
Shows the status of your machine (see "Status LED" on
page 57).
a. M202xW only.
b. M202x only.