Samsung ProXpress 402 Series User manual

MonoLaserPrinter
ProXpressM332x/M382x/402x
series
(Ver1.33)
SERVICEMANUAL
MonoLaserPrinterContents
1.Precautions
2.ProductSpecications
3.DisassemblyandReassembly
4.Troubleshooting
5.SystemDiagram
6.ReferenceInformation
RefertotheservicemanualintheGSPN(seetherearcover)formoreinformation.

Contents
Contents
1.Precautions......................................................................................................................................1−1
1.1.Safetywarning........................................................................................................................1−1
1.2.Cautionforsafety....................................................................................................................1−2
1.2.1.Toxicmaterial.............................................................................................................1−2
1.2.2.Electricshockandresafetyprecautions.........................................................................1−2
1.2.3.Handlingprecautions...................................................................................................1−4
1.2.4.AssemblyandDisassemblyprecautions...........................................................................1−4
1.2.5.Disregardingthiswarningmaycausebodilyinjury............................................................1−5
1.3.ESDprecautions......................................................................................................................1−6
2.ProductSpecications........................................................................................................................2−1
2.1.Specications..........................................................................................................................2−1
2.1.1.ProductOverview........................................................................................................2−1
2.1.2.Specications.............................................................................................................2−2
2.1.2.1.General.......................................................................................................2−2
2.1.2.2.Print...........................................................................................................2−3
2.1.2.3.ControllerandSoftware..................................................................................2−4
2.1.2.4.PaperHandling.............................................................................................2−5
2.1.2.5.Consumables................................................................................................2−7
2.1.2.6.MaintenancePart..........................................................................................2−8
2.2.ProductDescription..................................................................................................................2−9
2.2.1.FrontView.................................................................................................................2−9
2.2.2.RearView..................................................................................................................2−10
2.2.3.PaperPath..................................................................................................................2−11
2.2.4.Systemlayout.............................................................................................................2−12
2.2.4.1.FeedingPart.................................................................................................2−13
2.2.4.2.ImageCreation.............................................................................................2−15
2.2.4.3.Fuserunit....................................................................................................2−17
2.2.4.4.LSU(LaserScanningUnit).............................................................................2−18
2.2.4.5.DriveUnit...................................................................................................2−19
2.2.5.Hardwareconguration................................................................................................2−20
2.2.5.1.MainController(M332x_M382x_M402xND)....................................................2−23
2.2.5.2.MainController(M402xNX)...........................................................................2−27
2.2.5.3.OPEController.............................................................................................2−29
2.2.5.4.SO-DIMMPBA............................................................................................2−30
2.2.5.5.WLAN(M382xDWmodelonly)......................................................................2−31
2.2.5.6.SCFPBA-Optional......................................................................................2−31
2.2.5.7.CRUMPBA.................................................................................................2−32
2.2.5.8.SMPSBoard................................................................................................2−33
iCopyright©1995-2016SAMSUNG.Allrightsreserved.

Contents
2.2.5.9.HVPSboard.................................................................................................2−34
2.2.6.EngineFirmwareControlAlgorithm...............................................................................2−35
2.2.6.1.Feeding.......................................................................................................2−35
2.2.6.2.Transfer.......................................................................................................2−35
2.2.6.3.Fusing.........................................................................................................2−36
2.2.6.4.LSU............................................................................................................2−36
2.2.7.SoftwareDescriptions..................................................................................................2−37
2.2.7.1.Softwaresystemoverview..............................................................................2−37
2.2.7.2.Architecture.................................................................................................2−37
2.2.7.3.DataandControlFlow...................................................................................2−38
3.DisassemblyandReassembly..............................................................................................................3−1
3.1.Precautionswhenreplacingparts................................................................................................3−1
3.1.1.Precautionswhenassemblinganddisassembling...............................................................3−1
3.1.2.PrecautionswhenhandlingPBA.....................................................................................3−1
3.1.3.ReleasingPlasticLatches..............................................................................................3−2
3.2.Screwsusedintheprinter..........................................................................................................3−3
3.3.ReplacingtheMainSVCparts...................................................................................................3−4
3.3.1.LeftandRightCover....................................................................................................3−4
3.3.2.FrontCover................................................................................................................3−5
3.3.3.RearandTopCover.....................................................................................................3−6
3.3.4.MainBoard................................................................................................................3−8
3.3.5.HVPSboard...............................................................................................................3−9
3.3.6.SMPSBoard...............................................................................................................3−10
3.3.7.LaserScanningUnit(LSU)...........................................................................................3−10
3.3.8.FuserUnit..................................................................................................................3−11
3.3.9.MainDriveUnit..........................................................................................................3−12
3.3.10.FeedDriveUnit..........................................................................................................3−13
3.3.11.PickUp_Regi_MPClutch.............................................................................................3−13
3.3.12.Pick-UpRoller............................................................................................................3−14
3.3.13.TransferRoller............................................................................................................3−15
3.3.14.OPEBoard.................................................................................................................3−15
3.3.15.MPUnit....................................................................................................................3−17
3.3.16.Bin-fullsensor............................................................................................................3−17
3.3.17.Regi_Feed_EmptySensor.............................................................................................3−18
3.3.18.ReverseRoller...........................................................................................................3−19
3.3.19.SCF(SecondCassetteFeeder)Unit.................................................................................3−20
3.3.19.1.SCFRightCover...........................................................................................3−20
3.3.19.2.SCFMainBoard...........................................................................................3−20
3.3.19.3.SCFMainMotor...........................................................................................3−21
3.3.19.4.SCFClutch..................................................................................................3−21
Copyright©1995-2016SAMSUNG.Allrightsreserved.ii

Contents
3.3.19.5.SCFpickup_forwardroller.............................................................................3−22
3.3.19.6.SCFReverseRoller.......................................................................................3−22
3.3.19.7.SCFMainDriveUnit.....................................................................................3−23
3.3.19.8.SCFLiftAssy...............................................................................................3−23
3.3.19.9.SCFPick-UpUnit.........................................................................................3−24
3.3.19.10.SCFPick-Up_Empty_FeedSensor...................................................................3−25
4.Troubleshooting................................................................................................................................4−1
4.1.AlignmentandAdjustments.......................................................................................................4−1
4.1.1.ControlPanel..............................................................................................................4−1
4.1.2.UnderstandingTheStatusLED......................................................................................4−4
4.1.3.Clearingpaperjams.....................................................................................................4−5
4.1.4.Usefulmenuitemforservice.........................................................................................4−17
4.1.5.PeriodicDefectiveImage..............................................................................................4−19
4.1.6.Usefulmanagementtools..............................................................................................4−20
4.1.6.1.UsingSamsungEasyPrinterManager...............................................................4−20
4.1.6.2.UsingSamsungPrinterStatus(Windowsonly)...................................................4−22
4.1.6.3.UsingSyncThruWebService(SWS)................................................................4−23
4.1.7.UpdatingFirmware......................................................................................................4−25
4.1.7.1.UpdatethermwarebyusingtheUSBport........................................................4−25
4.1.7.2.Updatethermwarebyusingthenetwork..........................................................4−26
4.1.8.ServiceMode.............................................................................................................4−28
4.2.Troubleshooting......................................................................................................................4−32
4.2.1.Procedureofcheckingthesymptoms...............................................................................4−32
4.2.1.1.BasicCheckList...........................................................................................4−33
4.2.2.ErrorCodeandTroubleshooting.....................................................................................4−34
4.2.3.Imagequalityproblem..................................................................................................4−62
4.2.4.Othererrors................................................................................................................4−68
5.SystemDiagram................................................................................................................................5−1
5.1.BlockDiagram(ProXpressM332x_382x_402xND).......................................................................5−1
5.2.BlockDiagram(ProXpressM402xNX)........................................................................................5−2
5.3.ConnectionDiagram(ProXpressM332x_M382x_M402xND)..........................................................5−3
5.4.ConnectionDiagram(ProXpressM402xNX)................................................................................5−4
6.ReferenceInformation........................................................................................................................6−1
6.1.ToolforTroubleshooting...........................................................................................................6−1
6.2.Glossary.................................................................................................................................6−2
6.3.TheSamplePatternfortheTest..................................................................................................6−8
6.4.ModelNameandCode.............................................................................................................6−9
6.5.DocumentRevisionList............................................................................................................6−10
iiiCopyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
1.Precautions
Inordertopreventaccidentsanddamagestotheequipmentpleasereadtheprecautionslistedbelowcarefullybefore
servicingtheproductandfollowthemclosely.
1.1.Safetywarning
1)Onlytobeservicedbyafactorytrainedservicetechnician.
Highvoltagesandlasersinsidethisproductaredangerous.Thisproductshouldonlybeservicedbyafactorytrained
servicetechnician.
2)UseonlySamsungreplacementparts.
Therearenouserserviceablepartsinsidetheproduct.Donotmakeanyunauthorizedchangesoradditionstothe
productasthesecouldcausetheproducttomalfunctionsandcreateanelectricshocksorrehazards.
3)LaserSafetyStatement
TheprinteriscertiedintheU.S.toconformtotherequirementsofDHHS21CFR,chapter1SubchapterJfor
ClassI(1)laserproducts,andelsewhereiscertiedasaClassIlaserproductconformingtotherequirementsof
IEC/EN60825-1:2014.ClassIlaserproductsarenotconsideredtobehazardous.Thelasersystemandprinterare
designedsothereisneveranyhumanaccesstolaserradiationaboveaClassIlevelduringnormaloperation,user
maintenanceorprescribedservicecondition.
•Wavelength:800nm
•Beamdivergence
-Parallel:11degrees
-Perpendicular:35degrees
•Maximumpowerofenergyoutput:12mW
WARNING
NeveroperateorservicetheproductwiththeprotectivecoverremovedfromLaser/Scannerassembly.Thereected
beam,althoughinvisible,candamageyoureyes.
Whenusingthisproduct,thesebasicsafetyprecautionsshouldalwaysbefollowedtoreduceriskofre,electric
shock,andpersonalinjury.
4)Lithiumbatterynotreplaceablebyuser
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-1

1.Precautions
1.2.Cautionforsafety
1.2.1.Toxicmaterial
Thisproductcontainstoxicmaterialsthatcouldcauseillnessifingested.
1)Pleasekeepimagingunitandtonercartridgeawayfromchildren.Thetonerpowdercontainedintheimagingunitand
tonercartridgemaybeharmful,andifswallowed,youshouldcontactadoctor.
1.2.2.Electricshockandresafetyprecautions
Failuretofollowthefollowinginstructionscouldcauseelectricshockorpotentiallycauseare.
1)Useonlythecorrectvoltage,failuretodosocoulddamagetheproductandpotentiallycauseareorelectricshock.
2)Useonlythepowercablesuppliedwiththeproduct.Useofanincorrectlyspeciedcablecouldcausethecableto
overheatandpotentiallycauseare.
3)Donotoverloadthepowersocket,thiscouldleadtooverheatingofthecablesinsidethewallandcouldleadtoare.
4)Donotallowwaterorotherliquidstospillintotheproduct,thiscancauseelectricshock.Donotallowpaperclips,pins
orotherforeignobjectstofallintotheproduct,thesecouldcauseashortcircuitleadingtoanelectricshockorrehazard.
5)Nevertouchtheplugsoneitherendofthepowercablewithwethands,thiscancauseelectricshock.Whenservicing
theproduct,removethepowerplugfromthewallsocket.
6)Usecautionwheninsertingorremovingthepowercord.Whenremovingthepowercord,gripitrmlyandpull.The
powercordmustbeinsertedcompletely,otherwiseapoorcontactcouldcauseoverheatingleadingtoare.
7)Takecareofthepowercable.Donotallowittobecometwisted,bentsharplyaroundcornersorpowercablemaybe
damaged.Donotplaceobjectsontopofthepowercable.Ifthepowercableisdamageditcouldoverheatandcausea
re.Exposedcablescouldcauseanelectricshock.Replacethedamagedpowercableimmediately,donotreuseor
repairthedamagedcable.Somechemicalscanattackthecoatingonthepowercable,weakeningthecoverorexposing
cablescausingreandshockrisks.
1-2Copyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
8)Ensurethatthepowersocketsandplugsarenotcrackedorbrokeninanyway.Anysuchdefectsshouldberepaired
immediately.Takecarenottocutordamagethepowercableorplugswhenmovingthemachine.
9)Usecautionduringthunderorlightningstorms.Samsungrecommendsthatthismachinebedisconnectedfromthe
powersourcewhensuchweatherconditionsareexpected.Donottouchthemachineorthepowercordifitisstill
connectedtothewallsocketintheseweatherconditions.
10)Avoiddampordustyareas,installtheproductinacleanwellventilatedlocation.Donotpositionthemachineneara
humidierorinfrontofanairconditioner.Moistureanddustbuiltupinsidethemachinecanleadtooverheatingand
causeareorcausepartstorust.
11)Donotpositiontheproductindirectsunlight.Thiswillcausethetemperatureinsidetheproducttorisepossiblyleading
totheproductfailingtoworkproperlyandinextremeconditionscouldleadtoare.
12)Donotinsertanymetalobjectsintothemachinethroughtheventilatorfanorotherpartofthecasing,itcouldmake
contactwithahighvoltageconductorinsidethemachineandcauseanelectricshock.
13)WhenreplacingtheSMPSboard,pleasewait5minutesafterunpluggingthepowercord,thenreplaceit.You
cangetashockbytheelectricdischarge.
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-3

1.Precautions
1.2.3.Handlingprecautions
Thefollowinginstructionsareforyourownpersonalsafetytoavoidinjuryandsoasnottodamagetheproduct.
1)Ensuretheproductisinstalledonalevelsurface,capableofsupportingitsweight.Failuretodosocouldcause
theproducttotiporfall.
2)Theproductcontainsmanyrollers,gearsandfans.Takegreatcaretoensurethatyoudonotcatchyourngers,hairor
clothinginanyoftheserotatingdevices.
3)Donotplaceanysmallmetalobjects,containersofwater,chemicalsorotherliquidsclosetotheproductwhichifspilled
couldgetintothemachineandcausedamageorashockorrehazard.
4)Donotinstallthemachineinareaswithhighdustormoisturelevels,besideonopenwindoworclosetoahumidieror
heater.Damagecouldbecausedtotheproductinsuchareas.
5)Donotplacecandles,burningcigarettes,etcontheproduct,Thesecouldcauseare.
6)Ensurethatthemachineisinstalledandusedinproperareatomeetthetemperatureandhumidityspecications.
•IfthemachineisstoredatbelowzeroCelsiusforalongtime,donotusethemachineinstantlyaftermovement.It
canmalfunction.Takecareofthemachinestorage.IfthemachineisstoredatbelowzeroCelsiusforalongtime,
keepthemachineatroomtemperatureandinstallit.
1.2.4.AssemblyandDisassemblyprecautions
1)ReplacepartscarefullyandalwaysuseSamsungparts.Takecaretonotetheexactlocationofpartsandalsocable
routingbeforedismantlinganypartofthemachine.Ensureallpartsandcablesarereplacedcorrectly.Pleasecarryout
thefollowingproceduresbeforedismantlingtheproductorreplacinganyparts.
2)Ensurethatpowerisdisconnectedbeforeservicingorreplacinganyelectricalparts.
3)Disconnectinterfacecablesandpowercables.
4)Onlyuseapprovedspareparts.Ensurethatpartnumber,productname,anyvoltage,currentortemperaturerating
arecorrect.
5)Whenremovingorre-ttinganypartsdonotuseexcessiveforce,especiallywhenttingscrewsintoplastic.
6)Takecarenottodropanysmallpartsintothemachine.
7)HandlingoftheOPCDrum
•TheOPCDrumcanbeirreparablydamagedifitexposedtolight.TakecarenottoexposetheOPCDrumeither
todirectsunlightortouorescentorincandescentroomlighting.Exposureforaslittleas5minutescandamage
thesurfaceofthephotoconductivepropertiesandwillresultinprintqualitydegradation.Takeextracarewhen
servicingtheproduct.RemovetheOPCDrumandstoreitinablackbagorotherlightproofcontainer.Take
carewhenworkingwiththeCovers(especiallythetopcover)openaslightisadmittedtotheOPCareaandcan
damagetheOPCDrum.
•TakecarenottoscratchthegreensurfaceofOPCDrumUnit.IfthegreensurfaceoftheDrumCartridgeis
scratchedortouchedtheprintqualitywillbecompromised.
1-4Copyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
1.2.5.Disregardingthiswarningmaycausebodilyinjury
1)Becarefulwiththehightemperaturepart.
Thefuserunitworksatahightemperature.Usecautionwhenworkingontheprinter.Waitforthefuserunitto
cooldownbeforedisassembly.
2)Donotputngersorhairintotherotatingparts.
Whenoperatingaprinter,donotputhandorhairintotherotatingparts(Paperfeedingentrance,motor,fan,etc.).
Ifdo,youcangetharm.
3)Whenyoumovetheprinter,usesafeliftingandhandlingtechniques.
Thisprinterisheavy.Usetheliftinghandleslocatedoneachsideofthemachine.Backinjurycouldbecausedif
youdonotliftcarefully.
4)Ensuretheprinterisinstalledsafely.
Ensuretheprinterisinstalledonalevelsurface,capableofsupportingitsweight.Failuretodosocouldcausethe
printertotiporfallpossiblycausingpersonalinjuryordamagingtheprinter.
5)Donotinstalltheprinteronaslopingorunstablesurface.Afterinstallation,doublecheckthattheprinterisstable.
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-5

1.Precautions
1.3.ESDprecautions
Certainsemiconductordevicescanbeeasilydamagedbystaticelectricity.Suchcomponentsarecommonlycalled
“ElectrostaticallySensitive(ES)Devices”orESDs.ExamplesoftypicalESDsare:integratedcircuits,someeldeffect
transistors,andsemiconductor“chip”components.Thetechniquesoutlinedbelowshouldbefollowedtohelpreducethe
incidenceofcomponentdamagecausedbystaticelectricity.
CAUTION
Besurenopowerisappliedtothechassisorcircuit,andobserveallothersafetyprecautions.
1)Immediatelybeforehandlingasemiconductorcomponentorsemiconductor-equippedassembly,drainoffany
electrostaticchargeonyourbodybytouchingaknownearthground.Alternatively,employacommerciallyavailable
wriststrapdevice,whichshouldberemovedforyourpersonalsafetyreasonspriortoapplyingpowertotheunit
undertest.
2)AfterremovinganelectricalassemblyequippedwithESDs,placetheassemblyonaconductivesurface,suchas
aluminumorcopperfoil,orconductivefoam,topreventelectrostaticchargebuildupinthevicinityoftheassembly.
3)UseonlyagroundedtipsolderingirontosolderordesolderESDs.
4)Useonlyan“anti-static”solderremovaldevice.Somesolderremovaldevicesnotclassiedas“anti-static”can
generateelectricalchargessufcienttodamageESDs.
5)DonotuseFreon-propelledchemicals.Whensprayed,thesecangenerateelectricalchargessufcienttodamageESDs.
6)DonotremoveareplacementESDfromitsprotectivepackaginguntilimmediatelybeforeinstallingit.Most
replacementESDsarepackagedwithallleadsshortedtogetherbyconductivefoam,aluminumfoil,oracomparable
conductivematerial.
7)ImmediatelybeforeremovingtheprotectiveshortingmaterialfromtheleadsofareplacementESD,touchtheprotective
materialtothechassisorcircuitassemblyintowhichthedevicewillbeinstalled.
8)MaintaincontinuouselectricalcontactbetweentheESDandtheassemblyintowhichitwillbeinstalled,until
completelypluggedorsolderedintothecircuit.
9)MinimizebodilymotionswhenhandlingunpackagedreplacementESDs.Normalmotions,suchasthebrushingtogether
ofclothingfabricandliftingone’sfootfromacarpetedoor,cangeneratestaticelectricitysufcienttodamageanESD.
1-6Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecications
2.ProductSpecications
2.1.Specications
2.1.1.ProductOverview
1)Speed
•M332xseries:Upto33ppminA4(35ppminLetter)
•M382xseries:Upto38ppminA4(40ppminLetter)
•M402xseries:Upto40ppminA4(42ppminLetter)
2)Processor
•600MHz(M332xseries/M382xseries/M402xND)
•600MHz+1GHz(M402xNX)
3)PrinterLanguages
•PostScript3,PCL6/5e,IBMProPrinter,EPSON,SPL
4)Memory(Std/Max)
•M332xND/M382xD:128MB/128MB
•M382xND/DW:128MB/512MB
•M402xND:256MB/512MB
•M402xNX:1GB/1GB
5)Interfaces
•High-SpeedUSB2.0
•WiredNetwork
•M382xD:NotSupport
•M332xND,M382xND,M382xDW:Ethernet10/100BaseTx
•M402xND,M402xNX:Ethernet10/100/1GBaseTx
•WirelessNetwork
•M382xDWOnly:802.11b/g/n
6)Consumables
•IntegratedTonerSystem
:M3320ND/M3820D/M3820ND/M3820DW/M4020ND/
M4020NX
•SeparatedTonerSystem
:M3325ND/M3825D/M3825ND/M3825DW/M4025ND/
M4025NX
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-1

2.ProductSpecications
2.1.2.Specications
•ProductSpecicationsaresubjecttochangewithoutnotice.
2.1.2.1.General
ItemSpecication
Operating10to30°C(50to86°F) Temperature
Storage-20to40°C(-4to104°F)
Operating20to80%RH Humidity
Storage10to90%RH
NoiseLevelPrinting•M332x/M382xseries:Lessthan54dB(A)
•M402xseries:Lessthan56dB(A)
Readymode•M332x/M382xseries&M402xND:Lessthan10Wh
•M402xNX:Lessthan15Wh
AverageoperatingmodeLessthan700W
PowerConsumption
Powersavemode•M332x/M382xseries&M402xND:Lessthan1.1Wh
(M382xDW-Wi-FiDirecton:Lessthan2.8Wh/off:1.6Wh)
•M402xNX:Lessthan3.9Wh
Dimension(WxDxH)Set(mm)366.5x368x256.5mm(14.42x14.48x10.09inches)
WeightSet(Kg)10Kg(22.04lbs)
RecommendedMonthly
PrintingV olume(AMPV)
•M332xND:1000~2500pages
•M382xseries:1500~3500pages
•M402xseries:2000~4000pages
Reliability&Service
Max.MonthlyPrint
V olume
•M332xND:50,000pages
•M382xseries:80,000pages
•M402xseries:100,000pages
2-2Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecications
2.1.2.2.Print
ItemSpecication
Simplex•M332xseries
•Upto33ppminA4(35ppminLetter)
•M382xseries
•Upto38ppminA4(40ppminLetter)
•M402xseries
•Upto40ppminA4(42ppminLetter)
EngineSpeed
Duplex•M332xseries
•Upto16ipminA4(17ipminLetter)
•M382xseries
•Upto19ipminA4(20ipminLetter)
•M402xseries
•Upto20ipminA4(21ipminLetter)
ReadyModeAsfastas6.5sec FPOT
SleepMode•M332xseries:Lessthan15.5sec
•M382x/402xseries:Lessthan18sec
Optical(Standard)600x600dpi Resolution
EnhancedUpto1,200x1,200dpieffectiveoutput
EmulationPostScript3,PCL6/5e,IBMProPrinter,EPSON,SPL
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-3

2.ProductSpecications
2.1.2.3.ControllerandSoftware
ItemSpecication
Processor•M332x/M382xseries&M402xND:600MHz
•M402xNX:1GHz
Standard•M332xseries:128MB
•M382xseries:128MB
•M402xND:256MB
•M402xNX:1GB
Memory
Max•M332xseries:128MB
•M382xD:128MB
•M382xND/DW:512MB
•M402xND:512MB
•M402xNX:1GB
[Window]
•XP(32/64bit)/2003Server(32/64bit)/Vista(32/64bit)
/2008server(32/64bit)/7(32/64bit)/2008ServerR2/8
(32/64bit)
[Mac]
•X10.5~10.8
[Linux]
•RedHatEnterpriseWS4,5,6(32/64bit)
•Fedora5,6,7,8,9,10,11,12,13,14,15(32/64bit)
•OpenSuSE10.2,10.3,11.0,11.1,11.2,11.3,11.4(32/64bit)
•SuSELinuxEnterpriseDesktop10,11(32/64bit)
•Debian4.0,5.0,6.0(32/64bit)
•Mandriva2007,2008,2009,2009.1,2010(32/64bit)
•Ubuntu6.06,6.10,7.04,7.10,8.04,8.10,9.04,9.10,10.04,
10.10,11.04(32/64bit)
DriverSupportingOS
[Unix]
•HP-UX11.0,11iv1,11iv2,11iv3(PA-RISC,Itanium)
•SunSolaris9,10,11(x86,SPARC)
NetworkProtocols[TCP/IP]
•TCP/IPv4/IPv6,HTTP ,SNMPv1/v2c/v3,SMTP ,IPSec,
DNS/WINS,DDNS,DHCP,SSL/TLS,BOOTP ,AutoIP,
StandardTCP/IPprinting,LPR,IPP ,UPnP(SSDP),Bonjour,
Telnet,WSD,SLP,SetIP
[Others]
•HTTPs,IPPs,802.1x(EAP-MD5,EAP-MSCHAPv2,PEAP ,
TLS),IPSec
2-4Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecications
ItemSpecication
Interface•High-SpeedUSB2.0
•WiredNetwork
•M382xD:NotSupport
•M332xND,M382xND,M382xDW:Ethernet10/100
BaseTx
•M402xND,M402xNX:Ethernet10/100/1GBaseTx
•WirelessNetwork
•M382xDWOnly:802.11b/g/n
UserInterface•M332xND/M382xD:LEDOnly
•M382xND/M382xDW/M402xND:2–LineLCD
•M402xNX:4.3inchLCD
SoftwareandApplication•AdminDeploymentApplication
•EasyPrinterManager
2.1.2.4.PaperHandling
ItemSpecication
StandardCapacity
•M332xND/M382xD
•250-sheetCassetteTray@80g/m²
•1–sheetManualFeeder
•M382xND/M382xDW/M402xND/M402xNX
•250-sheetCassetteTray@80g/m²
•50–sheetMultiPurposeTray@80g/m²
Max.Capacity
•M332xND
•771sheet(@80g/m²)withoptioncassette
•M382xD
•251sheet@80g/m²
NOTE
M382xDdoesnotsupporttheoptioncassette.
•M382xND/M382xDW/M402xND/M402xNX
•820sheet(@80g/m²)withoptioncassette
Printing•Max.Size:216x356mm(8.5"x14")
•Min.Size:76x127mm(3.0"x5.0")
Capacity
[M382xND/M382xDW/M402xND/M402xNX]
•PlainPaper:50sheets@80g/m²
•Envelop:5sheets
MediasizesA4,A5,A6,Letter,Legal,Folio,Ocio,Executive,ISOB5,JISB5,
3"x5",Envelope(Monarch,No.10,DL,C5,C6),Custom
MediatypePlain,Thin,Thick,Thicker,Cotton,Colored,Envelope,Transparency,
Pre-Printed,Recycled,Labels,Bond,Cardstock,Archive
Mediaweight16~58lb(60to220g/m²)
Multi-purposetray
SensingPaperEmpty
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-5

2.ProductSpecications
ItemSpecication
Capacity250sheets@80g/m²
MediasizesA4,A5,A6,Letter,Legal,Folio,Ocio,Executive,ISOB5,JISB5,
Custom
MediatypesPlainPaper,Thin,Thick,Recycled,Bond,Cardstock,Archive
Mediaweight16~43lb(60to163g/m²)
StandardCassetteTray
SensingPaperEmpty
Capacity520sheets@80g/m²
MediasizesA4,A5,A6,Letter,Legal,Folio,Ocio,Executive,ISOB5,JISB5
MediatypesPlainPaper,Thin,Thick,Recycled,Bond,Cardstock,Archive
Mediaweight16~43lb(60to163g/m²)
OptionalCassetteTray
SensingCSTOpen,PaperEmpty
Capacity•Face-Down:150sheets@80g/m²
•Face-Up:1sheet
OutputStacking
OutputFullsensingYes
SupportingBuilt-in
MediasizesA4,Letter,Ocio,Folio,Legal
MediatypesPlainPaper,Thin,Thick,Recycled,Bond
Duplex
Mediaweight16~32lb(60to120g/m²)
PrintableAreaNon-PrintableArea
•Envelop:10mm(0.4")fromedge(Top,Bottom,Left,Right)
•OtherMedia:4mm(0.16")fromedge(Top,Bottom,Left,
Right)
2-6Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecications
2.1.2.5.Consumables
NOTE
M332x/M382x/M402xserieshave2typesofconsumabledependingonmodel.
•IntegratedTonerSystem:M3320ND/M3820D/M3820ND/M3820DW/M4020ND/M4020NX
•SeparatedTonerSystem:M3325ND/M3825D/M3825ND/M3825DW/M4025ND/M4025NX
IntegratedTonerSystem
ItemModelNameAverageyieldM3320ND
M3820D
M3820ND
M3820DW
M4020ND
M4020NX
MLT-D203SApprox.3,000pagesOOO
MLT-D203LApprox.5,000pagesOOO
MLT-D203EApprox.10,000pagesXOO
LaserToner
Cartridge
MLT-D203UApprox.15,000pagesXXO
NOTE
•Theyieldofinitialtonercartridgeisapprox.3,000pages.
•DeclaredcartridgeyieldinaccordancewithISO/IEC19752.
SeparatedTonerSystem
ItemModelNameAverageyieldM3325ND
M3825D
M3825ND
M3825DW
M4025ND
M4025NX
MLT-D204SApprox.3,000pagesOOO
MLT-D204LApprox.5,000pagesOOO
MLT-D204EApprox.10,000pagesXOO
TonerCartridge
MLT-D204UApprox.15,000pagesXXO
ImagingUnitMLT-R204Approx.30,000pagesOOO
NOTE
•Theyieldofinitialtonercartridgeisapprox.3,000pages.
•DeclaredcartridgeyieldinaccordancewithISO/IEC19752.
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-7

2.ProductSpecications
2.1.2.6.MaintenancePart
Someofthemachine’spartshaveshorterlifespanthanmachine’slife.
Toensurethatthemachineproducesgoodcopiesandtoextenditsservicelife,itisrecommendedthatthesemaintenance
partsatspecicintervalsbereplacedasinstructed.
ItemPartCodeLife
Tray1PickuprollerJC73-00340AApprox.90,000pages
Tray1Separation(Reverse)rollerJC90-01063BApprox.60,000pages
TransferrollerJC66-02842AApprox.100,000pages
FuserUnit•JC91-01023A(110V)
•JC91-01024A(220V)
Approx.90,000pages
Tray2Pickup/Forwardroller
(Optional)
JC97-02259AApprox.200,000pages
Tray2Separation(Reverse)roller
(Optional)
JC97-02259AApprox.100,000pages
2-8Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecications
2.2.ProductDescription
Thischapterdescribesthefunctionsandoperatingprincipalofthemaincomponent.
2.2.1.FrontView
NOTE
•Thisillustrationmaydifferfromyourmachinedependingonyourmodel.Therearevarioustypesofmachine.
•Somefeaturesandoptionalgoodsmaynotbeavailabledependingonmodelorcountry
00
11
12
13
0
10
0
9
8
1
2
3
7
6
5
4
1ControlPanel
2Controlboardcover
3Frontcover
4Paperlevelindicator
5Tray2
6Tray1
7Multi-purpose(ormanualfeeder)tray
8Outputtray
9Paperwidthguidesonamulti-purpose(ormanual
feeder)tray
10Tonercartridge
NOTE
M3320/M3820/M4020seriesonly.
11Tonercartridge
NOTE
M3325/M3825/M4025seriesonly.
12Imagingunit
NOTE
M3325/M3825/M4025seriesonly.
13Outputsupport
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-9

2.ProductSpecications
2.2.2.RearView
NOTE
•Thisillustrationmaydifferfromyourmachinedependingonyourmodel.Therearevarioustypesofmachine.
•Somefeaturesandoptionalgoodsmaynotbeavailabledependingonmodelorcountry
2
3
4
5
6
9
8
7
1
EDI
OUTPUT
5V
1EDIport
2Networkport
3USBport
45VoutputportforIEEE1284Bparallelconnector
NOTE
TheoptionalIEEE1284BparallelconnectorcanbeusedbyplugginginboththeUSBportandthe
5Voutputport.
5Power-switch
6Powerreceptacle
7Duplexunit
8Rearcover
9Traybackcover
2-10Copyright©1995-2016SAMSUNG.Allrightsreserved.