SanDisk PRO-DOCK 4 User manual
PRO-DOCK 4 DOCKING STATION
User Manual
Table of Contents
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Accessing Support..........................................................................................ii
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1 Welcome to the PRO-DOCK 4 docking station............................................1
Key Features........................................................................................................................1
What's in the Box................................................................................................................ 1
Handling Precautions........................................................................................................ 2
_________
2 Technical Specifications.............................................................................3
Operating System Compatibility...................................................................................... 3
Monitor Compatibility........................................................................................................3
Front LED.............................................................................................................................3
Front Connectivity..............................................................................................................4
Rear Connectivity...............................................................................................................5
Side Anchors.......................................................................................................................6
_________
3 Connecting the PRO-DOCK 4 docking station...........................................7
Connecting the PRO-DOCK 4 docking station................................................................7
_________
4 PRO-DOCK Utility.......................................................................................8
PRO-DOCK Utility Features...............................................................................................8
_________
5 PRO-READER Devices................................................................................ 9
Insert a PRO-READER Device...........................................................................................9
Remove PRO-READER Device.........................................................................................10
_________
6 Important Information...............................................................................11
Safety Instructions.............................................................................................................11
Obtaining Service..............................................................................................................11
Limited Warranty - Except Australia............................................................................... 11
Limited Warranty - Australia........................................................................................... 12
Regulatory Compliance................................................................................................... 13
Regulatory Compliance - FCC............................................................................................13
SanDisk Professional
User Manual i
Regulatory Compliance - Canada..................................................................................... 13
Safety Compliance - US and Canada................................................................................14
Regulatory Compliance - CE.............................................................................................. 14
Regulatory Compliance - Austria.......................................................................................14
Regulatory Compliance - Japan.........................................................................................14
Regulatory Compliance - Korea.........................................................................................15
Regulatory Compliance - Russia........................................................................................15
Regulatory Compliance - China.........................................................................................15
Regulatory Compliance - Taiwan.......................................................................................16
SanDisk Professional
User Manual ii
1WELCOME TO THE PRO-DOCK 4 DOCKING STATION
Streamline your workflow with the PRO-DOCK 4 docking station. With
compatible SanDisk®Professional PRO-READER devices installed, you can
simultaneously offload memory cards in the four dedicated reader bays.
Plus, you can connect displays, drives, and A/V devices through one
master dock to free up valuable ports for your computer.
KEY FEATURES
DESIGNED FOR PERFORMANCE—Minimize your production downtime with
high-speed transfers and four reader bays for simultaneous offloading.
PAIR WITH SANDISK®PROFESSIONAL PRO-READER DEVICES—Pair the
PRO-DOCK 4 docking station with compatible PRO-READER devices for a
scalable, time-saving offloading solution.
SIMPLIFY YOUR WORKFLOW—Streamline your workspace and free up
ports on your host device by connecting your displays, drives, and A/V
devices through one high-performance docking station.
OPTIMIZED CONNECTIVITY—Enhance your productivity with Thunderbolt™
connectivity for blazing-fast data transfers, daisy-chaining, and power
delivery.
CHARGE YOUR GEAR—With the built-in 260W power supply, you’ll be able
to focus on your workflow while charging your compatible devices and
accessories with 87W power delivery, including your computer.
PRO-DOCK UTILITY FOR MACOS—Monitor and manage your PRO-DOCK
4 device with the downloadable PRO-DOCK Utility app for macOS.
Monitor the fan RPM and dock temperature, control the brightness of the
LED, and eject all connected devices safely with the click of a button.
READY FOR CUSTOMIZATION—Created for customization, the SanDisk®
Professional PRO-DOCK 4 docking station can attach to a DIT cart or
other gear to support your production needs.
WHAT'S IN THE BOX
▪SanDisk Professional PRO-DOCK 4 docking station1
▪Thunderbolt™3 Cable
▪Power Cable(s)
▪Quick Start Guide
▪Technical Support and Limited Warranty Guide
1PRO-READER devices sold separately.
Welcome to the PRO-DOCK 4 docking station
SanDisk Professional
User Manual 1
HANDLING PRECAUTIONS
SanDisk Professional products are precision instruments and must be
handled with care. It may be damaged by rough handling, shock, or
vibration. Always observe the following safety precautions:
▪Avoid touching the SanDisk Professional device’s connector.
▪Do not block any of the enclosure’s ventilation slots.
▪Do not use this product as a portable device.
▪Handle the SanDisk Professional device using its edge or frame.
▪Do not remove, damage, or cover any device labels.
▪Ensure the SanDisk Professional device does not exceed maximum operating
temperature.
▪Exercise caution when handling a SanDisk Professional device as the SanDisk
Professional device may have heated up.
Welcome to the PRO-DOCK 4 docking station
SanDisk Professional
User Manual 2
2TECHNICAL SPECIFICATIONS
OPERATING SYSTEM COMPATIBILITY
The SanDisk Professional PRO-DOCK 4 docking station is compatible with
Windows™10 (64-bit) and macOS™10.13+.
MONITOR COMPATIBILITY
When using the DisplayPort and Thunderbolt 3 connectors on the SanDisk
Professional PRO-DOCK 4 docking station, a single monitor or dual-
monitor configuration are supported. If the monitors do not have a
DisplayPort™or Thunderbolt 3 port, always use active cables or
connectors. The following table highlights the monitor and resolution
configurations supported by the SanDisk Professional PRO-DOCK 4
docking station.
Monitor Configuration Resolution Refresh-Rate
Single-Monitor up to 8K 30Hz
Dual-Monitors up to 4K each 60Hz
NOTE: Monitor resolutions and monitor setups will vary based on Operating System
compatibility.
▪The PRO-DOCK 4 docking station will support various video connections, such as
HDMI™and DisplayPort, so long as you have the appropriate monitor adapter or
adapter cable.
▪8K resolutions are part of the DisplayPort 1.4 specification, which is supported by
the PRO-DOCK 4 docking station. However, 8K setups are only possible when
both the host computer and the monitor oer full support for this specification.
▪Review the manufacturer specifications to determine your monitor's capabilities.
▪Some Mac hosts oer only partial support for DisplayPort 1.4, limiting the
resolution to 5K or 6K at 60Hz. Please review Apple’s monitor specifications for
your specific Mac to determine the maximum supported resolution and color
depth.
▪Apple M1 (Apple Silicon) Macs support only a single monitor over Thunderbolt.
Dual-monitor configurations are possible with the Mac mini via the additional
built-in HDMI 2.0 port.
FRONT LED
When active, the front LED on the device will illuminate as a white light.
The LED is either on, off, or blinks with a certain rhythm to indicate a
specific "System Condition". A "System Condition" list is outlined below.
Technical Specifications
SanDisk Professional
User Manual 3
LED Behavior LED Color System Condition
No LED Illuminated O Power is o or disconnected.
Solid Light - no blinking White Device is on and ready.
Fast Breathing Rhythm White Boot up in progress.
FRONT CONNECTIVITY
Reference illustration 2.1 below.
1. 2 USB Type-A Ports—Connect your portable USB-A devices like drives, readers,
and/or smartphones for power and data transfers. These ports support
SuperSpeed USB 5Gbps and up to 10-watts maximum power.
2. 2 USB Type-C Ports—Connect your portable USB-C devices like drives, readers,
or smartphones for power and data transfers. These ports support SuperSpeed
USB 10Gbps and up to 15-watts maximum power.
3. Audio IN/OUT—This 3.5mm audio port connects to a headset with a built-in
microphone.
4. Card Reader Bays—With compatible PRO-READER devices, you can do
simultaneous ooads for multiple media cards from 4 dedicated reader bays.
5. Reader Bay Door—The bay door is designed to help hold the readers in place
and make it easier to insert and remove the card during use.
6. Media Eject Button—Press to safely eject readers and devices. Safe media eject
protocols can be programmed through the PRO-DOCK Utility.
See PRO-DOCK Utility software chapter for more information.
7. Power LED—LED light indicates when the PRO-DOCK 4 docking station is in use.
LED brightness can be controlled using the PRO-DOCK Utility.
See PRO-DOCK Utility software chapter for more information.
Technical Specifications
SanDisk Professional
User Manual 4
REAR CONNECTIVITY
Reference illustration 2.2 below.
1. Power Switch
2. Thunderbolt 3 Host Port—This can be used to connect the SanDisk Professional
PRO-DOCK 4 docking station to your host computer. With the provided
Thunderbolt 3 cable, this port can supply up to 87-watts of power to the host
computer.
3. Thunderbolt 3 Port—This port supports the following protocols: Thunderbolt 3,
DisplayPort 1.4, and SuperSpeed USB 10Gbps. This port provides up to 15-watts
of power to connected devices and can be used to daisy chain up to 6
Thunderbolt 3 devices with a Thunderbolt 3 cable.
4. DisplayPort—This DisplayPort supports the standard 20-pin DisplayPort
connector and specifications for version 1.4.
5. Intelligent Fan Cooling—The SanDisk Professional PRO-DOCK 4 docking station
has three built-in fans that are thermally operated. This keeps fan noise to a
minimum while keeping the PRO-DOCK 4 docking station at a comfortable
operating temperature.
6. Gigabit Ethernet Port—This Ethernet port supports 1000BASE-T as defined in the
IEEE 802.3ab standard.
7. IEC 60320-1 C13 Power Connector—The SanDisk Professional PRO-DOCK 4
docking station includes an internal power supply rated for 260 watts (24VDC/
10.8ADC) and includes the power cord applicable to your region.
NOTE: The included 260-watt power supply unit is designed to supply DC electrical power to the
device and up to 87-watts of pass-through power to computers that support charging over
Thunderbolt 3.
Technical Specifications
SanDisk Professional
User Manual 5
SIDE ANCHORS
Reference illustration 2.3 below.
1. Aluminum Enclosure
2. Anchor Points for Custom Mounting & Accessories—These bolts may be removed
to access the PRO-DOCK 4 docking station's anchor points. These anchor points
are designed to be used for customization, such as attaching your SanDisk
Professional PRO-DOCK 4 docking station to a DIT cart, a "cheese plate", adding
a handle, or even an SSD holder.
NOTE: Existing screws are not designed for attaching accessories or anchoring. Anchor screws
not included. Anchor points will accept a ¼”-20 screw. The screw length will vary based on the
type of mount.
NOTE: SanDisk Professional PRO-READER devices are not included with the SanDisk Professional
PRO-DOCK 4 docking station.
Technical Specifications
SanDisk Professional
User Manual 6
3CONNECTING THE PRO-DOCK 4 DOCKING STATION
Before you begin, make sure your computer system is turned on with your
operating system fully loaded and ready for hardware and software
installation. Then continue with these steps.
CONNECTING THE PRO-DOCK 4 DOCKING STATION
1. Connect the included power cable to your SanDisk Professional PRO-DOCK 4
docking station.
2. Connect the SanDisk Professional PRO-DOCK 4 docking station device to your
computer system with the included Thunderbolt 3 cable using the connector
labeled 87W TO PC.
3. Next, connect the various peripherals that will be used.
4. Now that the device is physically connected to power, and connected to your
computer system, continue with the software setup portion of this process by
installing the PRO-DOCK Utility software (macOS only). Download from the Mac
App Store.
5. Register your SanDisk Professional PRO-DOCK 4 docking station at
sandiskprofessional.com/support
6. Congratulations! The SanDisk Professional PRO-DOCK 4 docking station is now
ready to use.
Connecting the PRO-DOCK 4 docking station
SanDisk Professional
User Manual 7
4PRO-DOCK UTILITY
The PRO-DOCK Utility (macOS only) is a collection of features to help
manage the SanDisk Professional PRO-DOCK 4 docking station. This
section outlines the basic functionality of the software, which is unique to
the SanDisk Professional PRO-DOCK 4 docking station.
NOTE: The PRO-DOCK Utility is available for download from the Mac App Store.
PRO-DOCK UTILITY FEATURES
Once installed, the PRO-DOCK Utility software is visible on the menu bar. A single Click of this
menu bar icon will open the software menu and provide the following features.
▪Eject Readers Only—Click the Eject Readers Only option in the PRO-DOCK Utility
to safely eject all PRO-READER devices attached to PRO-DOCK 4 docking station.
◦This can also be done directly on the device: Press and hold the Media Eject
Button on the PRO-DOCK 4 docking station for 3 seconds to safely eject all
PRO-READER devices attached to the PRO-DOCK 4 docking station.
▪Eject All—Click the Eject All option in the PRO-DOCK Utility to safely eject all
volumes attached to the PRO-DOCK 4 docking station.
◦This can also be done directly on the device: Press and hold the Media Eject
Button on the PRO-DOCK 4 docking station for 5 seconds to eject all volumes
attached to the PRO-DOCK 4 docking station.
▪Fan Speed—The PRO-DOCK Utility will report the current fan speed. Fan speed
will vary based on use and workload.
▪Temperatures—The PRO-DOCK Utility will report the temperatures of the internal
power supply, CPU, and the PRO-READER bays.
▪LED Slider—Use the LED Brightness slider to control the brightness of the PRO-
DOCK 4 docking station LED. Note, this does not control the LED for the PRO-
READER devices.
PRO-DOCK Utility
SanDisk Professional
User Manual 8
5PRO-READER DEVICES
To insert or remove a SanDisk Professional PRO-READER device, follow
the instructions below and use illustration 5.1 as a reference.
1. PRO-DOCK 4 Docking Station Door
2. PRO-READER Handle
NOTE: SanDisk Professional PRO-READER devices are not included with the SanDisk Professional
PRO-DOCK 4 docking station.
INSERT A PRO-READER DEVICE
To insert a PRO-READER device into the PRO-DOCK 4 docking station, follow these steps.
NOTE: If you choose to write protect the PRO-READER device, engage the Write Protect Switch on the
backside of the PRO-READER device to the locked position before inserting into the PRO-DOCK 4
docking station.
1. Open the door by pressing on its bottom edge and then lifting up.
2. Insert the PRO-READER device into the PRO-DOCK 4 docking station. Press the
PRO-READER device into the unit until it is firmly connected to the inside of the
PRO-DOCK 4 docking station. Make sure the PRO-READER's handle is in the
closed position.
PRO-READER Devices
SanDisk Professional
User Manual 9
REMOVE PRO-READER DEVICE
To remove a PRO-READER device from the PRO-DOCK 4 docking station, follow these steps.
1. Open the door for the PRO-READER devices on the PRO-DOCK 4 docking
station.
2. Pull the PRO-READER handle down, and pull out to remove the device.
3. This PRO-DOCK 4 docking station bay is now ready to receive another PRO-
READER device.
PRO-READER Devices
SanDisk Professional
User Manual 10
6IMPORTANT INFORMATION
Safety Instructions Limited Warranty - Australia
Obtaining Service Regulatory Compliance
Limited Warranty - Except Australia
STOP! IMPORTANT INFORMATION.
READ THE FOLLOWING CAREFULLY BEFORE USING THIS PRODUCT. KEEP
THESE INSTRUCTIONS FOR FUTURE REFERENCE.
SAFETY INSTRUCTIONS
Additional Safety Instructions:
Keep the SanDisk Professional device away from direct sunlight, moisture,
and temperature extremes. Do not bend, flex, or drop your SanDisk
Professional device. The user is responsible for complying with all
environmental, safety, and other usage specifications.
Keep the SanDisk Professional device away from sinks, drinks, bathtubs,
showers, rain, and other sources of moisture. Moisture can cause electric
shocks with any electronic device. Do not disassemble, crush, short circuit,
or incinerate the SanDisk Professional device as it may cause fire, injury,
burns, or other hazards.
Disposal Instructions:
Do not dispose of the SanDisk Professional device with unsorted waste.
Improper disposal may be harmful to the environment and human health.
Please refer to your local waste authority for information on return and
collection systems in your area.
OBTAINING SERVICE
SanDisk Professional values your business and always attempts to provide
you the very best of service. Should you encounter any problem, please
give us an opportunity to address it before returning this Product. Most
technical support questions can be answered through our knowledge base
or e-mail support service at http://www.sandiskprofessional.com/
support.
LIMITED WARRANTY - EXCEPT AUSTRALIA
Warranty Information
This SanDisk Professional device is covered by a 3-year limited warranty
(or 3-year warranty in regions not recognizing “limited”) from the date of
Important Information
SanDisk Professional
User Manual 11
purchase, subject to the applicable warranty terms and conditions, as
defined in www.sandisk.com/wug.
How to Make a Warranty Claim
Please go to www.sandiskprofessoinal.com and select “support” for more
information on making a warranty claim (SanDisk Professional Support
Page).
If it is determined that your product may be defective, you will receive an
RMA and product return instructions. You are responsible for any
expenses associated with a claim under SanDisk Professional’s Limited
Warranty.
You must send your product in a secure, prepaid package, to the address
provided with your RMA number. Proof of purchase is required for all
warranty claims.
LIMITED WARRANTY - AUSTRALIA
Warranty Information
SanDisk Professional warrants to the end user, that this product, excluding
content and or software supplied with or on the product, will be free from
material defects in manufacture, will conform to SanDisk Professional’s
published product specifications and be fit for normal use for a period of 3
years from the date of purchase, provided that the product is legally
placed on the market.
When making a claim under this Limited Warranty, SanDisk Professional
may at its option repair this product or provide you with an equivalent
product; and if unable to repair or replace the product, will refund the
purchase price. The full terms of SanDisk Professional’s warranty and
warranty period are available at: www.sandisk.com/wug.
Warrantor Details
Western Digital Technologies, Inc., 951 SanDisk Drive, Milpitas, CA 95035,
U.S.A.
Tel: 1 (800) 275-4932 (US local toll free) or 1 (310) 449-4599 (US)
How to make a warranty claim:
Before you return the product you must first obtain a Return Material
Authorization (RMA) number. Please either:
1. Contact SanDisk Professional at 1 800 262 504 (M-F | 9 am – 6 pm New
South Wales Time) or email SanDisk Professional
(showing date and place of purchase and name of the reseller) and
product name, type and number; or
2. Contact the dealer from whom you originally purchased the product.
Please go to www.sandiskprofessional.com/support for more information
on making a warranty claim (SanDisk Professional Support Page).
Important Information
SanDisk Professional
User Manual 12
If it is determined that your product may be defective, you will receive an
RMA number and product return instructions. You are responsible for any
expenses associated with a claim under SanDisk Professional’s Limited
Warranty. You must send your product in a secure, prepaid package, to
the address provided with your RMA number. Proof of purchase is
required for all warranty claims.
Australian consumers only:
Notwithstanding the terms of this Limited Warranty, SanDisk Professional’s
products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the products
repaired or replaced if the products fail to be of acceptable quality and
the failure does not amount to a major failure.
REGULATORY COMPLIANCE
Regulatory Compliance - FCC
FCC CLASS B INFORMATION
NOTE: This device has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This device generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this device does cause harmful
interference to radio or television reception, which can be determined by
turning the device off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
▪Reorient or relocate the receiving antenna.
▪Increase the separation between the device and receiver.
▪Connect the device into an outlet on a circuit different from that to
which the receiver is connected.
▪Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the device.
Regulatory Compliance - Canada
CAN ICES-003 (B) / NMB-003 (B) Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003
(B) du Canada.
This device complies with Canadian ICES-003 (B).
Important Information
SanDisk Professional
User Manual 13
Safety Compliance - US and Canada
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 62368-1-14: Audio/
Video, Information and Communication Technology Equipment Part 1:
Safety Requirements.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No.
62368-1-14, Sûreté d’équipement de technologie de l’information.
Regulatory Compliance - CE
CE Compliance for Europe
Hereby, Western Digital declares compliance of this equipment to the
applicable Council Directives of the European Union, including the EMC
Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU) and the
RoHS Directive (2011/65/EU) as amended by Directive 2015/863/EU. The
full text of the EU declaration of conformity is available at the following
internet address: http://www.wdc.com/products/EUDoC.
▪PO Box 13379, Swords, Co Dublin, Ireland
▪PO Box 471, Leatherhead, KT22 2LU, UK
Regulatory Compliance - Austria
CE-Konformität für Europa
Hiermit erklärt Western Digital die Konformität dieses Geräts mit den
anwendbaren Richtlinien des Rats der Europäischen Union, einschließlich
der Richtlinie 2014/30/EU zur elektromagnetischen Verträglichkeit, der
Niederspannungsrichtlinie (2014/35/EU) und der Richtlinie 2011/65/EU zur
Beschränkung der Verwendung von gefährlichen Stoffen sowie der
Abänderung durch die Richtlinie (EU) 2015/863. Den vollständigen Text der
EU-Konformitätserklärung finden Sie unter der folgenden Internetadresse:
http://www.wdc.com/products/EUDoC.
Geprüfte Sicherheit
Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste
Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls
nicht anders gekennzeichnet oder spezifiziert.
Regulatory Compliance - Japan
添付の電源コードは、本製品専用です。
接地接続は必ず，電源プラグを電源につなぐ前に行って下さい。
また，接地接続を外す場合は，必ず電源プラグを電源から切り離してから行
って下さい。
Important Information
SanDisk Professional
User Manual 14
Regulatory Compliance - Korea
Regulatory Compliance - Russia
Сведения онормативно-правовом соответствии для России (EAC)
Уполномоченный представитель производителя встранах Таможенного
союза: представительство Western Digital (UK) Limited (Великобритания)
вМоскве. Россия, 115054, Москва, Валовая ул., 35.
На наклейке на изделии указан код, состоящий из 4 цифр, за которыми
следует буква. Первые две цифры означают неделю финансового года
Western Digital (с1 июля по 30 июня следующего года), когда было
произведено изделие. Следующие два цифры означают финансовый год
Western Digital, когда было произведено изделие. Буква означает
страну, где оно было произведено: A — Малайзия, B — Таиланд, C —
Китай, D — США, H — Венгрия, E — Бразилия.
Настоящее изделие соответствует требованиямтехнических
регламентов Евразийского экономического союза ТР ТС 004/2011, ТР ТС
020/2011, ТР ЕАЭС 037/2016.
Regulatory Compliance - China
Important Information
SanDisk Professional
User Manual 15
Regulatory Compliance - Taiwan
Important Information
SanDisk Professional
User Manual 16
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