Santa Fe ADVANCE Series Installation instructions

TS-1087 6/18 Rev A
Part Number 4034160
Serial Number
Install Date
Sold By
Installation & Operation Instructions
ADVANCE SERIES | ADVANCE 120
Santa-Fe-Products.com | 800.533.7533
Patent Pending
Dual-Air Distribution
The Santa Fe Advance120 has a horizontal
conguration and unique dual airflow outlets
that make it an ideal solution for basements
and crawl spaces. It is engineered for quiet
operation, and the optional condensate pump
and duct kit provide the installation flexibility
to handle almost any application.

4201 Lien Rd. Madison, WI 53704
1-800-533-7533
www.Thermastor.com | www.Santa-Fe-Products.com
© 2016 Therma-Stor LLC
Table of Contents
Safety Instructions ..................................................................................3
Intended Applications ................................................................................3
Registrations ..............................................................................................3
Specications .........................................................................................4
Dehumidier Set Up.................................................................................5
Items Included In Box.................................................................................5
Important Precautions ...............................................................................5
Location Considerations............................................................................5
Installing Leveling Feet ..............................................................................5
Ducting to Finished Areas (Optional)........................................................6
Attaching Duct Collars ...............................................................................6
Recommended Installations......................................................................6
Drain Installation .....................................................................................7
Operation ................................................................................................8
Humidity Control Adjustment ....................................................................8
Defrost Cycle ..............................................................................................8
Fan Operation .............................................................................................8
Air Filtration ............................................................................................9
Changing The Filter ....................................................................................9
MERV Rating Chart.................................................................................. 10
Electrical Requirements .........................................................................11
Service ..................................................................................................12
Replacement Parts.................................................................................. 12
Refrigerant Charging ............................................................................... 12
Compressor / Capacitor Replacement................................................... 12
Troubleshooting ...................................................................................... 12
Warranty................................................................................................14

3
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Safety Instructions
• Never operate a unit with a damaged power cord. If the power cord is damaged, it must be replaced by the manufacturer,
its service agent, or a similarly qualied person in order to avoid a hazard.
• Do not unplug the unit by pulling on the cord. Grasp the plug rmly and pull it out of the wall socket or power receptacle.
• When plugging in the unit, use a Ground Fault Interrupter outlet.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience or knowledge, unless they have been given supervision or instruction concerning the
use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not
play with the appliance.
• Never operate electrical equipment near or in standing water.
• Do not stick your ngers or other objects through the safety grill.
• The unit must be used in the upright position.
• When changing lters, do not stick ngers or other objects in the unit.
• Do not restrict airflow in to or out of the unit. This may cause the unit to overheat.
• The unit should never be serviced or cleaned while it is plugged in.
• Do not sit or stand on the unit, or use as a shelf or table.
• Before leaving the unit unattended, ensure children do not have access to the equipment. Do not allow children to play
with or near the unit or in its air flow.
• The unit is designed to be installed indoors only.
• No user serviceable components. Contact installer or call 1-800-533-7533 for all repair or warranty needs.
Intended Application(s)
The Santa Fe Advance120 is intended for use in crawl spaces or basements: however, the unit can be placed in almost any
residential setting where dehumidication is desired. Use in non-residential applications and pool areas may void warranty.
The Santa Fe Advance120 is designed to operate in temperatures between 56° and 95°F.
In order to efciently control humidity levels, the area in which the dehumidier is to be operated must be free of water
intrusion or excessive fresh (outside) air inltration. Before installing the Santa Fe Advance120, water intrusion and air
inltration problems should be addressed.
Registrations
The Santa Fe Advance120 conforms to unied standard UL 60335-2-40 and CSA standard C22.2.60335-2-40.
READ THE INSTALLATION, OPERATION AND MAINTENANCE INSTRUCTIONS CAREFULLY BEFORE
INSTALLING AND OPERATING THIS DEVICE. PROPER ADHERENCE TO THESE INSTRUCTIONS IS
ESSENTIAL TO OBTAIN MAXIMUM BENEFIT FROM YOUR SANTA FE DEHUMIDIFIER.
WARNING!
THIS SYMBOL MEANS IMPORTANT INSTRUCTIONS. FAILURE TO HEED THEM CAN RESULT IN SERIOUS
INJURY OR DEATH.
CAUTION!
THIS SYMBOL MEANS IMPORTANT INSTRUCTIONS. FAILURE TO HEED THEM CAN RESULT IN INJURY OR
MATERIAL PROPERTY DAMAGE.

4Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Specications
Part Number: 4034160
Blower: 365 CFM @ 0.0" WG
Power: 850 watts @ 80°F and 60% RH
Supply Voltage: 115 volt – 1phase – 60 Hz
Current Draw: 7.3 amps
Operating Temp.: 49°F Min., 95°F Max.
Sized For: (Refer to website for more sizing considerations)
Crawl Space
Very Tightly Sealed Up to 4,100 Sq. Ft. (17,000 Cu. Ft.)
Moderately Sealed Up to 3,300 Sq. Ft. (13,000 Cu. Ft.)
Some Leaks & Imperfections Up to 2,900 Sq. Ft. (11,000 Cu. Ft.)
Basement
Very Tightly Sealed Up to 3,400 Sq. Ft. (27,000 Cu. Ft.)
Moderately Sealed Up to 3,100 Sq. Ft. (24,000 Cu. Ft.)
Some Leaks & Imperfections Up to 2,900 Sq. Ft. (22,000 Cu. Ft.)
Minimum Performance at:
80°F and 60%RH 70°F and 60%RH
Water Removal: 120 Pints/Day 91 Pints/Day
Efciency: 6.1 Pints/kWh 4.9 Pints/kWh
Energy Factor: 2.89 L/kWh 2.3 L/kWh
Air Filter: MERV-13, Standard Pleat
Size: 14" x 17.5" x 1.75"
Power Cord: 9', 115 VAC, Ground
Drain Connection: 3/4" Threaded Female NPT
Drain Hose: 8' Direct Gravity Drain Hose (5/8" ID x 7/8" OD)
Refrigerant Type: R410A (Refer to manufacturers label for
more information)
Refrigerant Amount: 1 lb., 9.6 oz.
Dimensions: Unit Shipping
Width: 14.5" 23"
Height: 21" 33"
Length: 26" 40"
Weight: 90 lbs 102 lbs
Optional Accessories:
4031062 MERV 8 Filter (14" x 17.5" x 1.75")
4038127 MERV 8 Filters 4-Pack
4038125 MERV 8 Filters 12-Pack
4035319 MERV 11 Filter (14" x 17.5" x 1.75")
4035131 MERV 11 Filters 4-Pack
4035132 MERV 11 Filters 12-Pack
4037722 MERV-13 Filter (14" x 17.5" x 1.75")
4037731 MERV-13 Filters 4-Pack
4037732 MERV-13 Filters 12-Pack
4033038 Pump Kit
4028616 Caster Kit
4036695 Hang Kit
4033039 Duct Kit, Supply Only (two 10" collars)
4026969 10" Flex Duct 25'
4022126 10" Flex Insulated Duct 25'
4020175 Remote Dehumidistat
21"
FRONT
BACK
21" 21"
14.5"
14.5"26"
21"
FRONT
BACK
21"
21"
14.5"
14.5"
26"
21"
FRONT BACK
21"
21"
14.5" 14.5"
26"

5
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Items Included in Box:
• Santa Fe Advance120 Dehumidier
• Santa Fe Advance120 Installation & Operation Instructions
• Santa Fe Advance120 Leveling Feet
• 8’ Drain Hose
Important Precautions
• Do not install the Santa Fe Advance120 with the intake or exhaust of the unit within 1' of a wall or other obstruction. Avoid
directing the discharge air at people. The dehumidier should be used in the upright position.
• Do not place the unit where curtains or debris can be drawn into the intake and restrict airflow.
• The device is designed to be installed indoors in a space that is protected from rain and flooding.
• Do not operate in standing water or place the unit near open water. If used near a water source; be certain there is no
chance the unit could fall into the water or get splashed and that it is plugged into a dedicated circuit and Ground Fault
Circuit Interrupter (GFCI) protected outlet.
• Install the unit with enough space to access all sides for maintenance and service. The top “L” shaped panel needs to
be removed in order to do repairs.
• DO NOT use the dehumidier as a bench or table.
• DO NOT place the dehumidier directly on structural building members without vibration absorbers or unwanted noise
may result. Place the Santa Fe Advance120 on supports to raise the base of the unit.
Location Considerations
• Locate the dehumidier near a suitable drain
(8’ drain hose included). Allow for proper
drainage and routing of needed drain pipes.
• Locate the dehumidier in an area where the
cord’s length (9’) easily reaches a 115 VAC
electrical outlet with a minimum of a 15 Amp
circuit capacity.
• The unit is designed to operate while level. If
the unit is placed on an unlevel surface, refer
to section below (Installing Leveling Feet).
Failure to level the unit may result in leakage
or improper drainage.
• The unit should be suspended with a hang kit
from the floor joists if there is any possibility
of flooding. A flooded unit is not covered by
warranty. Feet will be installed as a securing
measure after the hang kit is put on the
dehumidier. DO NOT hang the Santa Fe
Advance120 from its’ cabinet.
• Allow sufcient clearance to handle the
unit’s overall dimensions as well as any optional return and supply ductwork to the unit.
• Allow sufcient clearance for lter removal and to prevent airflow obstruction.
• Electrical service access will require the removal of the top “L” shaped panel. Allow sufcient clearance around the unit.
Installing Leveling Feet
• Lay down a protective pad (pillow, blanket, etc.).
• Carefully turn unit onto side.
• Install leveling feet and adjust to the desired position to ensure unit is level for proper drainage.
• Carefully bring unit to upright position.
• Wait a minimum of 10 minutes before operating.
Dehumidier Set Up
9' POWER CORD
TOP VIEW
MINIMUM
CLEARANCE
FOR PROPER
AIR FLOW OF
INTAKE AIR
14"
RETURN AIR
SUPPLY AIR
A
B
A
DRAIN
ACCESS
MINIMUM CLEARANCE
FOR PROPER AIR FLOW
OF EXHAUST AIR
B
12"
MINIMUM
CLEARANCE
FOR PROPER
AIR FLOW OF
EXHAUST AIR
12"
B
12"
MINIMUM
CLEARANCE
FOR FILTER
REMOVAL
CAUTION! REMOVE COMPRESSOR SHIPPING TIE FROM THE UNIT. FAILURE TO REMOVE
SHIPPING TIE WILL CAUSE EXCESS VIBRATION TO BE TRANSMITTED TO THE FRAME.
The Santa Fe Advance120 uses a compressor to power the refrigeration system. To protect the
compressor and refrigeration system during shipping a plastic tie wrap secures it to the units frame.
Remove the tie wrap by cutting the tie wrap and pulling from the unit as shown. After removing tie
wrap, insert plastic plugs provided into the holes.

6Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Ducting To Finished Areas (Optional)
Attaching Duct Collars
Supply Air Outlet
Two 10" diameter duct collars attach to the outlets
on each side of the unit. They can be attached to one
exhaust outlet or both exhaust outlets. Use the included
duct plate to block off one of the outlets if needed.
Installation of a
Santa Fe Compact2 With a
Supply Duct Kit Only
F
i
n
ish
e
d
Ar
e
a
Unfinis
h
ed
A
rea
3
1
2
Passive Return Vent
1
2Optional Wall
Mount Dehumidistat
(mounts on opposite
wall in finished area)
3Supply Grill
4Supply/Discharge
Duct Work
4
Recommended Installation Input of
Humid Air
Output of
Dehumidified Air
Front
View
Installation of a Santa Fe Advance120 with a Supply
Duct Kit
• Place the Santa Fe Advance120 in the unnished area
of the basement, near a drain access (condensate will
drain via gravity or with an optional pump kit).
• Using the supply duct collar, supply the dry air from
the dehumidier into a large, open area in the
nished section of the basement.
• Place a return grill / passive vent on the other
side of the wall that separates the nished and
unnished areas. This will allow for a circular air
flow throughout the basement.
• The passive grill will prevent the unnished room
from being placed under a negative pressure and
also allow the dehumidier to focus on keeping the
unnished area dry as well.
• The onboard dehumidistat control can be used on the
unit for this application or a 120 volt dehumidistat can
be placed in the nished basement as well (we
recommend using an electrician to run the wiring).
• Be sure to keep all doors open to any other rooms
in the basement to help with proper air circulation
(bedrooms, bathrooms, etc.).

7
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Drain Installation
The Santa Fe Advance120 generates condensate.
Place a secondary drain pan under the dehumidier if it is suspended above a nished area or above an area where
water leakage could cause damage.
A drain trap is required for the dehumidier to run properly. Install a 3/4" threaded male NPT adapter to the drain port
or drain pan if one is being used. Install a drain pipe assembly utilizing 3/4" PVC pipe to transport the condensate to a
drain. The pitch/slope of the drain pipe should be no less than 1 inch per 10 feet of drain pipe.
An optional condensate pump kit is available for use with the Santa Fe Advance120 and may be installed if lift is required
to dispose of condensate. Condensate is automatically pumped to a remote location when the water level in the pump’s
reservoir rises to close the float switch.
The pump also contains a safety float switch. The white leads from this switch extend from beneath the pump cover.
This switch should be installed in series with the eld wire that connects to the common lead from the Santa Fe
Advance120 to the control panel. If the pump fails, this switch opens the common control circuit and stops water
production before the reservoir overflows. Contact a qualied electrician to install the safety float switch to the Santa Fe
Advance120 dehumidier.
Note: An optional condensate pump kit can be purchased from a local dealer or online.
Drain Installation
Side View
Secondary Drain Pan
(Optional)
Drain Port
Drain Trap
Pretzel Loop
Floor Bend PVC Trap
PVC materials available from your local hardware store.
Standard Loop
The Santa Fe Advance120 requires a drain trap. Creating a drain
trap allows a small amount of water to build up in the trap area of
the clear hose. This prevents air from back flowing through the hose
and into the dehumidifier; essentially causing the unit to backflow
water out of the corners of the machine. Position the trap in the
hose approximately 8"-10” from the dehumidifier and make sure the
highest point of the trap is still at least 2” below the black drain port
adapter on the dehumidifier. If the highest point of the trap is above
the drain port, water will back flow into the dehumidifier. Check the
hose regularly to ensure water is draining properly.
For additional information on how to create a
proper trap, see our instructional video at:
www.Santa-Fe-Products.com\drain-trap\
Use care to keep the hose as flat to the floor as possible
after your trap is in place. Be sure the hose is not kinked
or otherwise restricted so water can pass through the
hose freely. Improper installation of the drain hose may
result in water leakage.
If the Santa Fe Advance120 is located too far from the
floor drain and the provided hose does not reach, you
may use a 1/2” PVC rigid pipe to extend the drain. Rigid
PVC tubing is readily available from your local hardware
store. Be sure the extension is at a downward slope to
the drain.
An optional condensate pump kit may be installed if
lift is required to remove condensate. To order,
contact your local dealer or visit our website at
www.santa-fe-products.com. You may also reach
us by phone at [phone].

8Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Humidity Control Adjustment
The humidity control is an adjustable switch that turns the dehumidier on and off. It turns on when the relative humidity
(RH) rises to the dial set point. It turns off when the RH is within ±5% of the set point.
Approximate Humidity Levels Per Setting
“Drier” 35% to 45% Relative Humidity
“Normal” 45% to 55% Relative Humidity
(Recommended for most applications)
“Humid” 55% to 65% Relative Humidity
The dehumidier will run continuously until the RH is reduced to the humidity control dial setting. It is not recommended to
set the humidity control to “dry” in rooms under 65°; doing so will result in long periods of ineffective dehumidier run time.
To turn unit on, turn the humidity dial clockwise to the recommended “NORMAL” position and set fan control to “FAN AUTO.”
To turn the unit off, turn the humidity dial counter clockwise to the “OFF” position and set fan control to “FAN AUTO.”
Defrost Cycle
This product includes a defrost thermostat. This feature prevents internal damage caused by excessive frost forming
within the unit. When the unit is experiencing excessive frost the system will stop dehumidfying and the fan will run until
normal operating conditions are present.
Fan Operation
Turning the fan switch “FAN ON” will cause the unit’s internal blower to run continuously, whether the unit is
dehumidifying or not. This function is desirable if the unit is used for air circulation or ltration. Turning the fan switch to
“FAN AUTO” will cause the unit’s internal blower to run only while the unit is dehumidifying.
Operation
The Acurite Hygrometer (part number 4038844) is available to accurately monitor humidity levels.
Please contact your dealer or order online.
Auto
On

9
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Air Filtration
The Santa Fe Advance120 is equipped with MERV-13 air lter. An optional MERV-8 or MERV-11 lter is available at
www.ThermastorFilters.com. The lters should be checked and replaced every three to six months. Operating the
unit with a dirty lter will reduce dehumidier capacity and efciency.
DO NOT operate the unit without a MERV-8, MERV-11 or MERV-13 lter. Filter non-compliance voids the product warranty.
Changing the Filter
For greatest ltration and efciency of the Santa Fe Advance120, it is recommended the air lters be replaced
every three to six months.
Step 1 - Remove the magnetized lter door by pulling
it off of the dehumidier. You can remove it on either
side to gain access to the lter.
Step 2 - Remove the lter by pulling it out of
the lter compartment.
CAUTION!
MAKE SURE UNIT IS OFF BEFORE CHANGING THE FILTER. FAILURE TO FOLLOW FILTER HANDLING INSTRUCTIONS MAY
RESULT IN IMPROPER FUNCTION OF THE DEHUMIDIFIER AND CAUSE PREMATURE FILTER WEAR OR UNIT DAMAGE.
Step 3 - Insert the new lter into the lter compartment and attach the magnetized lter door back into
place, ensuring it covers the lter compartment completely. Be sure the arrows on the lter are facing into
the dehumidier.
Side View
Magnetized
Filter Door
Front View
Filter
Front View
Filter
Front View
Filter
Front View
Filter
Side View
Magnetized
Filter Door

10 Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Standard 52.5 Minimum
Efficiency Reporting
Value
Dust Spot
Efficiency Arrestance
Typical Controlled
Contaminant
Typical Applications and
Limitations Typical Air Filter/Cleaner Ty pe
20 n/a n/a < 0.30 pm particle size Cleanrooms
>99.999% eff. On .10-.20 pm
Particles
19 n/a n/a Virus (unattached) Radioactive Materials
p
Particles
18 n/a n/a Carbon Dust Pharmaceutical Man.
p
Particulates
17 n/a n/a All Combustion smoke Carcinogenetic Materials >99.97% eff. On .30 pm Particles
16 n/a n/a .30-1.0 pm Particle Size General Surgery Bag Filter-Nonsupported
15 >95% n/a All Bacteria Hospital Inpatient Care microfine fiberglass or
14 90-95% >98% Most Tobacco Smoke Smoking Lounges
synthetic media, 12-36 in. deep,
6-12 pockets.
13 89-90% >98% Proplet Nuceli (Sneeze) Superior Commercial Buildings
Box Filter - Rigid Style Cartridge
Filters 6 to 12" deep may use
lofted or paper media.
12 70-75% >95% 1.0-3.0 pm Particle Size Superior Residential Bag Filter-Nonsupported
Legionella microfine fiberglass or
1160-65% >95% Humidifier Dust Better Commercial Buildings
synthetic media, 12-36 in. deep,
6-12 pockets.
Lead Dust
10 50-55% >95% Milled Flour
Box Filter - Rigid Style Cartridge
Filters 6 to 12" deep may use
lofted or paper media.
Auto Emissions Hospital Laboratories
940-45% >90% Welding Fumes
830-35% >90% 3.0-10.0 pm Particle Size Commercial Buildings
Pleated Filters - Disposable,
extended surface area, thick with
Mold Spores
cotton-polyester blend media,
cardboard frame.
725-30% >90% Hair Spray Better Residential
Fabric Protector
Cartridge Filters-Graded density
viscous coated cube or pocket
filters, synthetic media.
6<20% 85-90% Dusting Aids Industrial Workplace
Cement Dust
Throwaway - Disposable
synthetic panel filter.
5<20% 80-85% Pudding Mix Paint Booth Inlet
4<20% 75-80% >10.0 pm Particle SizeMinimal Filtration
Throwaway - Disposable
fiberglass or synthetic panel filter.
Pollen
3<20% 70-75% Dust Mites Residential Washable - Aluminum Mesh.
Sanding Dust
2<20% 65-70% Spray Paint Dust
Textile Fibers Window A/C Units
Electrostatic-Self charging
woven panel filter.
1<20% <65% Carpet Fibers
MERV Rating Chart
Air Filtration
http://www.mechreps.com/PDF/Merv_Rating_Chart.pdf

11
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Electrical Requirements
Wiring Schematic
The Santa Fe Advance120 plugs into a common grounded 115VAC outlet. The device draws 7.3 Amps at 80°F and 60%
RH. Locate the dehumidier in an area where the cord’s length (9') easily reaches a 115 VAC electrical outlet with a
minimum of 15 Amp circuit capacity. If used in an area that may become wet, a GFCI protected circuit is recommended.
The unit should not be used in areas prone to flooding. Consult local electrical codes for any further information.
An optional remote dehumidistat is available for use with the Santa Fe Advance120 and is to be located remotely from the
dehumidier.
CAUTION!
ELECTRICAL SHOCK HAZARD: Electrical power must be present to perform some tests. These tests should be
performed by a qualied service person.
4034052

12 Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Service
Replacement Parts
4033859-02 Evaporator
4036164-08 Capillary Tubes
4028291 Compressor
1970010 Compressor Relay
4029510 Filter/drier
4034099 Condensor
4034431 Impeller
4033032-04 35mfd 370V Capacitor - Compressor
4035235-02 5mfd 370V Capacitor - Impeller
4026221 Leveling Foot
4036967 Defrost Thermostat
4027172 Humidity Controller
4025560 Fan Switch
Refrigerant Charging
If the refrigerant charge is lost due to service or a
leak, a new charge must be accurately weighed in. If
any of the old charge is left in the system, it must be
recovered before weighing in the new charge. Refer to
the unit nameplate for the correct charge weight and
refrigerant type.
Compressor/Capacitor Replacement
This compressor is equipped with a two terminal
external overload and a run capacitor, but no start
capacitor or relay.
WARNING!
SERVICING THE SANTA FE ADVANCE120, WITH ITS HIGH PRESSURE REFRIGERANT SYSTEM AND HIGH VOLTAGE CIRCUITRY
PRESENTS A HEALTH HAZARD WHICH COULD RESULT IN DEATH, SERIOUS BODILY INJURY, AND/OR PROPERTY DAMAGE.
ONLY QUALIFIED SERVICE PEOPLE SHOULD SERVICE THIS UNIT.
Troubleshooting
CAUTION!
TROUBLESHOOTING SHOULD BE PERFORMED BY A
QUALIFIED HVAC TECHNICIAN.
Symptom Possible Reason
Neither fan nor
compressor
running.
Dehumidication
is being called for.
Compressor is
not running.
Dehumidication
is being called for.
Fan is running.
1. Defective compressor
run capacitor.
2. Loose connection in
compressor circuit.
3. Defective compressor
overload.
4. Defective compressor.
5. Defrost thermostat open.
Compressor
cycles on and off.
Dehumidication
is being called for.
1. Low ambient
temperature and/or
humidity causing unit
to cycle through
defrost mode.
2. Defective compressor
overload.
3. Defective compressor.
4. Defrost thermostat
defective.
5. Dirty air lter(s) or air
flow restricted.
6. Defective fan or relay.
1. Dehumidier unplugged
or no power to outlet.
2. Humidity control set
too high.
3. Loose connection in
internal or control wiring.
4. Defective compressor
relay.

13
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions
Service - Troubleshooting
CAUTION!
TROUBLESHOOTING SHOULD BE PERFORMED BY A QUALIFIED HVAC TECHNICIAN.
Symptom Possible Reason Troubleshooting Procedure
Troubleshooting Procedure for Performance
Related Issues
This method of diagnosis is used to function check
the internal components in the dehumidier. This is
to be used when a performance issue is suspected.
1. Set the humidity controller all the way to the
most humid setting or off position – Did the
unit shut off?
2. If yes, turn the fan setting to the ON position –
does the fan start?
3. If fan starts, leave in the fan ON position and
set the humidity all the way to driest setting.
May have to wait 5 minutes for the compressor
to start.
4. Listen for a distinct buzzing/humming sound
of a compressor starting up – do you hear this
noise?
5. If compressor is running and continues to run,
after about 15 minutes you should feel a slight
increase in air temperature being discharged
out of the discharge air side of the unit.
6. If so, depending on your environmental
conditions (temp/Rh%), you should see some
water production out of the hose within
30 minutes or so. (Note: If the room
temperature is 55 degrees or below and/or
in area of low relative humidity, the
dehumidier will produce little to no water.)
7. Collecting the water removed in a 24 hour period
will give a measurement of performance.
WARNING!
ELECTRICAL SHOCK HAZARD:
ELECTRICAL POWER MUST BE PRESENT TO PER-
FORM SOME TESTS. THESE TESTS SHOULD BE
PERFORMED BY A QUALIFIED SERVICE PERSON.
Fan is not running.
Dehumidication
or fan is being
called for.
1. Loose connection in
fan circuit.
2. Obstruction prevents
fan impeller rotation.
3. Defective fan.
4. Defective fan relay.
Low dehumidication
capacity (evaporator
is frosted
continuously).
Dehumidication is
being called for.
1. Defrost thermostat loose
or defective.
2. Low refrigerant charge.
3. Dirty air lter(s) or air flow
restricted.
4. Excessively restrictive
ducting connected to unit.
Dehumidier
removes some
water, but not as
much as expected.
1. Air temperature and/or
humidity have dropped.
2. Humidity meter and or
thermometer used are
out of calibration.
3. Unit has entered defrost
cycle.
4. Dirty air lter(s) or air flow
is restriced.
5. Defective defrost
thermostat.
6. Low refrigerant charge.
7. Air leak such as loose
cover or ducting leaks.
8. Defective compressor.
9. Restrictive ducting.

14 Santa Fe Advance120 Installation & Operation Instructions Santa-Fe-Products.com | 800.533.7533
Warranty
Limited Warranty. Therma-Stor, LLC (“Therma-Stor”) warrants as follows: (i) the Santa Fe Advance120 dehumidifier (“Product”) will be
free of material defects in workmanship or materials for a period of 2 years (“Two-Year Warranty”) following the date of initial purchase
of such Product by an original customer purchasing from Therma-Stor or an authorized reseller (“Customer”); and (ii) the Product’s
components will be free of material defects in workmanship or materials for a period of six (6) years following the date of initial purchase
of such Product by a Customer.
Limitation of Remedies. CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THE ABOVE LIMITED WARRANTY AND THERMA-
STOR’S ENTIRE LIABILITY THEREUNDER, SHALL BE, AT THE SOLE OPTION OF THERMA-STOR, REPLACEMENT OR REPAIR OF SUCH
PRODUCT OR ITS COMPONENTS (“COMPONENTS”) BY THERMA-STOR OR THERMA-STOR’S AGENTS ONLY. REFRIGERANT, PIPING,
SUPPLIES, TRANSPORTATION COSTS, LABOR COSTS INCURRED IN REPAIR OR REPLACEMENT OF SUCH COMPONENTS ARE NOT
INCLUDED. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY AND LIMITED REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL PURPOSE. CUSTOMER ACKNOWLEDGES THAT NO REPRESENTATIVE OF THERMA-STOR OR OF ITS
AFFILIATES OR RESELLERS IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY ON BEHALF OF THERMA-STOR OR ANY
OF ITS AFFILIATES OR RESELLERS THAT IS NOT IN THIS AGREEMENT. Notwithstanding the above, during the term of the Two-Year
Warranty only, Therma-Stor will provide, free of charge to Customer, all Components and labor (except costs related to removal and
installation of Product) required to fulfill its obligations under such Two-Year Warranty.
Disclaimer of Warranties. EXCEPT FOR ABOVE LIMITED WARRANTY, WHICH IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED WITH
RESPECT TO THE PRODUCT AND ITS COMPONENTS, THERMA-STOR HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Warranty Limitations. The foregoing limited warranty extends only to a Customer and shall be null and void upon attempted assignment
or transfer. A “defect” under the terms of the limited warranty shall not include problems resulting from Customer’s or Customer’s
employees’, agents’, invitees’ or a third party’s misuse, improper installation, improper design of any system in which the Product is
included, abuse, lack of normal care, failure to follow written instructions, tampering, improper repair, or freezing, corrosion, acts of
nature or other causes not arising out of defects in Therma-Stor’s workmanship or material. If a Product or Component is replaced
while under warranty, the applicable limited warranty period shall not be extended beyond the original warranty time period. The
limited warranty does not cover any costs related to changes to a Product or Component that may be required by any codes, laws, or
regulations that may become effective after initial purchase of the Product by Customer.
Customer Responsibilities. As a further condition to obtaining warranty coverage hereunder, the Customer must send a valid warranty
claim to Therma-Stor such that Therma-Stor receives such claim prior to the end of the applicable warranty period. Therma-Stor shall
have no obligation hereunder with respect to any claim received by Therma-Stor after the expiration of the applicable warranty period.
As a further condition to obtaining warranty coverage hereunder, the Customer must present forms of invoices evidencing proof of
purchase of a Product. If such invoices do not clearly indicate the date of initial purchase by a Customer, the applicable Product’s date
of manufacture will be used instead of the date of initial purchase for the purpose of calculating the commencement of the applicable
warranty period. Warranty service must be performed by Therma-Stor or a servicer authorized by Therma-Stor. In order to obtain
warranty service, the Customer should call Therma-Stor at 1-800-533-7533 and ask for the Therma-Stor Products Service Department,
which will then arrange for applicable warranty service. Warranty service will be performed during customary, daytime working hours. If
the Product must be shipped for service, Customer shall be solely responsible for properly packaging the Product, for all freight charges,
and for all risk of loss associated with shipment.
Limitation of Liability. IN NO EVENT SHALL THERMA-STOR, IN CONNECTION WITH THE DESIGN, SALE, INSTALLATION, USE, REPAIR,
REPLACEMENT OR PERFORMANCE OF ANY PRODUCT, COMPONENT, PART THEREOF OR WRITTEN MATERIAL PROVIDED THEREWITH,
BE LIABLE, TO THE EXTENT ALLOWED UNDER APPLICABLE LAW, UNDER ANY LEGAL THEORY FOR ANY SPECIAL, DIRECT, INDIRECT,
COLLATERAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. NOTWITHSTANDING THE ABOVE LIMITATIONS AND WARRANTIES, THE
SOLE AND EXCLUSIVE LIABILITY OF THERMA-STOR, REGARDLESS OF THE NATURE OR THEORY OF THE CLAIM, SHALL UNDER NO
CIRCUMSTANCES EXCEED THE PURCHASE PRICE OF THE PRODUCT, COMPONENT OR PART UPON WHICH THE CLAIM IS PREMISED.
Applicable Law and Venue. ANY ARBITRATION, ENAdvance120MENT OF AN ARBITRATION OR LITIGATION RELATED TO THE PRODUCT
WILL BE BROUGHT EXCLUSIVELY IN DANE COUNTY, WISCONSIN, AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE
FEDERAL AND STATE COURTS LOCATED THEREIN, SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE
VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO
ANY SUCH PROCEEDING.
Miscellaneous. If any term or condition of this Limited Warranty is found by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable,
the same shall not affect the other terms or conditions hereof or thereof or the whole of this Limited Warranty. Any delay or failure by Therma-Stor to
exercise any right or remedy will not constitute a waiver of Therma-Stor to thereafter enforce such rights.

15
800.533.7533 | Santa-Fe-Products.com Santa Fe Advance120 Installation & Operation Instructions

Santa-Fe-Products.com
800.533.7533
DEHUMIDIFIERS