Q: Only one earbud work?
A: Put the earbuds into the charging case and then take out, if still only one
earbud works, restore them to factory setting.
Q: Failed to connect devices with earbuds?
A: Delete the pairing record on the devices and reconnect with earbuds.
Q: No sound in the phone call?
A: Select "Saramonic BH40" as your audio input source in your device Settings.
Q: Audio delay in video or gameplay?
A: Environment, WiFi, encode/decode speed of other devices and software
are all possible factors to affect the audio data transmission speed of the
earbuds. For example, most game software set real-time audio transmission as
a priority, which is possible to affect the speed.
Q: Why is there stuck/ breakpoint?
A: If there are many WiFi routers, 4G signals, high-power electrical appliances,
etc, when using, it may be stuck or breakpoint. It can be solved by changing
the environment or reconnecting.
1. Please use the original or with safety certification wire harness for charging.
2. When using earbuds, please adjust the volume appropriately to avoid
damaging the hearing.
3. Please use the product correctly to avoid falling or heavy extrusion.
4. Children should be accompanied by adults to avoid eating by mistake.
5. Keep away from extreme environments such as high temperatures or
humidity.
6. Please do not disassemble this product.
FAQ
Safety instruction
1. Changing case
2. L & R earbuds
3. Type-C charging cable
4. Neck strap
According to the relevant laws and regulations of consumer electronic
products and the actual situation of the industry, the following after-sales
service regulations are formulated to provide consumers with satisfactory
after-sales services:
1. Warranty certificate mainly includes:
warranty card and sales certificate.
2. After-sales service scope:
• During the warranty period of the product, the company will be responsible
for providing free maintenance for any failure caused by the quality problem
of the product itself under normal use without disassembly and repair;
• For products beyond the warranty period, the warranty certificate shall be
issued and the maintenance fee shall be paid. If any spare parts are
needed for repair, cost for the spare parts would be born by the purchaser;
please avoid repair and replace when the product is not tested by
Saramonic after-sales department;
• Once the warranty certificate is altered, the warranty will become invalid
immediately;
• The warranty certificate of the product shall be properly kept by the
consumer and shall not be supplemented if lost.
5. Manual
6. Warranty card
7. Certificate
包装清单
After-sales and supports
