Savant SUR-0500 Quick reference guide

Savant® Universal Remote
SUR-0500
Deployment Guide
Document Number:
009-1071-07
Document Date:
January 2015
Document Supports:
da Vinci 7.1
SUR OS 1.1.30
SUR APP 7.1
45 Perseverance Way, Hyannis, MA 02601
Copyright © 2015 Savant Systems, LLC
savant.com | 508.683.2500
!

Contents
To access the link to the topics in this document, click the topic text or topic page.
1. Introduction 3
..........................................................................................................................................Before You Begin 3
2. Deployment Steps 4
3. SUR-0500 Overview 5
..................................................................................................................................................Box Contents 5
.................................................................................................................................................Specifications 5
......................................................................................................................Charging Base (SSB-0500) 6
...................................................................................................................................Button Functionality 6
4. Supported Services 7
5. Blueprint Configuration 8
.................................................................................................................................Service Configuration 8
.......................................................................................................................................Custom Workflows 8
..........................................................................................................................HVAC Zone Functionality 9
6. Initial Setup 10
......................................................................................................................Connect to Wi-Fi Network 10
.................................................................................................................Enter the Network password 10
..........................................................................................................................................Update Firmware 11
...................................................................................................................................Select a Savant Host 11
...........................................................................................................Select a Room (Zone) to control 11
...............................................................................................................................Rebooting the Remote 11
7. Additional Information 12
Appendix A: Document Revision History 13
Appendix B: Network Requirements 14
Appendix C: SUR OS Release Information 15
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1. Introduction
This Deployment Guide will guide the installer through the process to deploy a Savant Universal Remote
(SUR-0500).
Before You Begin
Read through this document in its entirety and ensure that the following required items are available:
.....................................................................................................................Savant Universal Remote (SUR-0500-xx)
............................................Savant Host (Smart or Pro Host) licensed and running da Vinci 5.2.2 or higher
................................................................................................Savant Development Environment (SDE) MacBook®
(with RacePoint Blueprint® da Vinci 5.2.2 or higher installed)
........................................................................................................Ethernet network meeting Savant requirements
(see Appendix B: Network Requirements)
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2. Deployment Steps
Follow these steps to successfully deploy a Savant Universal Remote. This page can be used as a
checklist to record which steps have been completed.
1. .............................................................................................................................Unpack and Charge Remotes
To ensure that the remotes will be ready after configuration, unpack and charge all the
remotes for at least 2 hrs before proceeding with the other steps.
2. ..........................................................................................................................................Assign Services to Use
Select the services that will be available to the remote. See Service Configuration
3. ...................................................................................................................................Assign Custom Workflows
Select any custom workflows that will be available to the remote. See Custom Workflows
4. ...........................................................................................................................Configure HVAC Functionality
If the system has an HVAC controller, setup the functions that will be available.
See HVAC Zone Functionality
5. ...........................................................................................Perform Initial System Connection for Remote
See Initial Setup
6. ..........................................................................................................................Test Functions for the Remote
See Savant Universal Remote (SUR-0500) User Guide - 009-1086-xx
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3. SUR-0500 Overview
Box Contents
(1) Savant Universal Remote (SUR-0500-xx)
(1) Savant Universal Remote Charging Base, (SSB-0500-xx)
(1) Installation Kit:
(1) 5V DC 1 Amp Power Supply for Charging Base (025-0138-xx)
(1) USB Cable for Power Supply (064-0378-xx)
(1) Power Supply Clips for US and International (028-0597-xx)
(1) Quick Reference Guide
Specifications
Environmental
Environmental
Temperature
Opera&ng: 32° to 95° F (0° to 35° C)
Storage: -32° to 113° F (0° to 45° C)
Humidity
5% to 95% RH (non-condensing)
Dimensions
Dimensions
Height
8.49 in (21.56 cm)
Width
2.33 in (5.91 cm)
Depth
0.709 in (1.8 cm)
Weight (Shipping - Remote and
Base)
1.4 lb (0.64 kg)
Power
Power
Battery
Lithium-Ion
Battery Life
Continuous: 4 hours | Standby: 3 days
Communication
Communication
Wireless
Wi-Fi 802.11 b/g/n (2.4 GHz)
Operating Range
Dependent on specific Wi-Fi network
Display and Backlights
Display and Backlights
Resolution
128 x 160 pixels
Display Size
1.2 x 1.5 inch full color display (128 x 160 resolution)
Backlights
White LED for all buttons
Compliance
Compliance
Safety and Emissions
FCC Part 15 | CE Mark | C-Tick
FCC ID: TX4RC44A | IC ID: 11438A-RC44A
RoHS
Compliant
Minimum Supported Release
Minimum Supported Release
Savant OS
da Vinci 5.2.2
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Charging Base (SSB-0500)
Charging Base (SSB-0500)
Charging Base (SSB-0500)
Input Power
5V DC, 1 Amp power supply
Height
0.89 in (2.27 cm)
Width
3.52 in (8.95 cm)
Depth
3.53 in (8.97 cm)
Button Functionality
Home
Press: Returns to the Service List for the
current room.
Press and hold: Returns to the currently
playing Service.
Press and hold with Power: Turns remote
Off.
Power
Press and hold: Powers remote On and
Off.
Press: Powers services Off.
Remote
Function
Selection
Performs the operation of the associated
function on the screen.
Bottom
Row
Selection
Performs the operation of the associated
Bottom Row Function. See Item 7.
Status
Display
Bar
Displays currently selected room, Wi-Fi
signal, Battery Level, and Charging
Indication.
Remote
Function
Display
Area
Displays menus of remote functions and
information for the currently selected
service.
Bottom
Row
Functions
Displays the function to perform for the
associated Bottom Row Selection buttons.
See Item 4.
Service
Control
Performs the function on the currently
selected service:
Rewind, Play, Fast Forward, Previous,
Pause, Next, Live, Stop, Record
Service
Menu
Navigation
Performs the function on the currently
selected service:
Left, Right, Up, Down, OK (Enter)
Volume
Control
Volume Up, Down, and Mute
Channel
Control
Channel Up, Down, and Last
TrueComm
and OSD
Displays the Savant TrueCommand OSD.
Exit is used to close the OSD.
Service
Navigation
Performs the function on the currently
selected service:
Menu, Component Favorites, Exit, PG+,
Guide, DVR, Info, PG-.
Service
Numeric
Entry
Performs the function on the currently
selected service:
0 - 9, Decimal Point, Enter
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4. Supported Services
While the SUR-0500 will control the normal services found within a Savant system. There are limitations
to the amount of control that is available from some services. Keep this in mind when designing control
for a zone.
Service
Supported
AM Radio
Yes
Apple TV
Note 1,3
Apple TV Audio
Note 1,3
Blu-ray
Yes
Blu-ray Audio
Yes
Cable TV
Yes
Cable TV Audio
Yes
CCTV
Yes
CD
Yes
Conference
No
DAAP
Yes
DAAP Audio
Yes
Dialer
No
DVD
Yes
DVD Audio
Yes
DVI
Yes
Energy
No
FM Radio
Yes
Game
Yes
General Media Server
Yes
Generic Audio
Yes
Generic Video
Yes
HDMI
Yes
HVAC
Yes
Intercom
No
iPod
Note 1,3
iPod Audio
Note 1,3
iTunes
Note 1,3
Kaleidescape
Note 1
Kaleidescape Audio
Note 1
Lighting
Yes
Multiband Radio
Yes
Pandora
Note 4
Phone
No
Pool
No
SACD
Yes
Satellite Audio
Yes
Satellite TV
Yes
Satellite TV Audio
Yes
Savant Media Player
Note 2,3
Savant OSD
Yes
Security Camera
No
Security System
No
Shades
Yes
SiriusXM
Note 4
Stereo Systems
Yes
Surround Sound Settings
Yes
Surveillance Systems
No
Tiling
No
User Login Security System
No
VCR
No
VGA
Yes
Video
No
Video Player
No
Weather
No
Web Server Audio
No
Web Server Video
No
XMBC
No
XMBC Audio
No
Service Support Notes
1. Content selection limited to device OSD.
2. Content selection limited to Favorites and
Playlist names.
3. LMQ services cannot be accessed via the
remote.
4. Uses Savant Media Player Screen with
service controls.
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5. Blueprint Configuration
Service Configuration
By default, the SUR-0500 will see all services available within the system. The remote can be configured
to hide services in particular rooms from appearing on the remote.
NOTE:
Before performing these steps, review the Supported Services list to determine if the service is available
or if the use is limited.
5. Create the Blueprint configurations adding all sources, switches, controllers, hosts, end points, and
control UIs. Do not add the SUR-0500.
6. Configure any customization to devices such as lighting and HVAC.
7. Generate services for the configuration.
8. Select the room the SUR-0500 will be used in the Services For drop-down menu.
9. Uncheck the Show column for any services that are not to be controlled by the SUR-0500.
NOTE:
Any service that is unchecked in the show column will not appear on the SUR-0500 or iOS devices for
that zone.
IMPORTANT!
If the Show column is unchecked on all services, a blank screen will appear on the remote.
10. Repeat steps 4 and 5 for the remaining rooms in the configuration.
Custom Workflows
Custom workflows can be used by the SUR-0500 and must be under General Programmable Service
Requests for each zone that will use the workflow.
Example: A workflow created in the Kitchen will not be available to the Living Room unless it is also listed
under General Programmable Service Requests in the Living Room.
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Enabling Custom Workflows
1. Create a custom workflow for the configuration under General Programmable Service Requests for
a zone.
2. Repeat step 1 for all zones where the workflow will be available.
3. Generate services for the configuration.
4. Open the Custom Workflow Usage window:
Tools > Review > Custom Workflow Usage
5. Check the box in the UI column to use the workflow on the SUR-0500.
6. Repeat step 5 for the remaining workflows and click Done to save the changes.
HVAC Zone Functionality
HVAC functions (Heat, Cool, etc.) can be configured for control within each zone.
1. Add the HVAC component to the Blueprint configuration.
2. Generate services for the configuration.
3. Select the HVAC component in the configuration and open the Inspector:
View > Show Inspector
4. Open the data table by clicking the Show Data Table button at the bottom of the Inspector window.
5. Check the box under each function for the zone.
NOTE: All the boxes under each function that can be selected must be checked.
6. Repeat step 5 for the remaining zones and click Done to save the changes.
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6. Initial Setup
Once a configuration has been uploaded to the Savant Host, the SUR-0500 will locate any host on the
same network running da Vinci 5.2.2 or higher. While this is an automatic process, some setup is required
to allow the SUR-0500 to connect to a host.
1. Connect to Wi-Fi Network
IMPORTANT!
The SUR-0500 must be connected to the same network as the Savant Host.
A. Power on the SUR-0500 by pressing and holding the
Power button for 6 seconds or more until the Savant
Logo appears.
B. Splash screens will appear for 90 seconds or more
and then display a list of available Wi-Fi networks
Press the Center or Right bottom button to navigate
the list of available Wi-Fi networks. If the network
name does not appear in the list, select Other
Network at the bottom of the list. See Enter the
Network password.
NOTE: In order to connect to an enterprise network,
navigate to Other Networks in the list.
C. Press the Left or Right side button next to the
desired network.
D. If the selected network is unprotected, skip to step 3
.
2. Enter the Network password
A. Press the Lower Left or Lower Right side buttons
until the desired character appears above the center
pointer.
B. Press the Top Left side button to capitalize the
character.
C. Press the Center bottom button to save the character
and move to the next blank.
D. If a character was saved in error:
Press the Center side buttons to move the cursor
after the character.
Press the Top Right side button to delete the
character.
E. Press the Right bottom button to save the password.
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3. Update Firmware
A. Press the Left bottom button until the Home (Root)
screen appears.
B. Press the Center or Right bottom button to navigate
the list until Settings appears on the screen.
C. Press the Left or Right side button next to Settings.
D. Press the Center or Right bottom button to navigate
the list until Update appears on the screen.
E. Press the Left or Right side button next to Updates.
F. Press the Right bottom button to install the update.
IMPORTANT! After the update has finished, the
remote may be inoperative (blank screen). This is
normal and is remedied by rebooting the remote.
See Rebooting the Remote for details.
G. Several updates may be available for different
software on the remote. Repeat steps A to F until No
Updates Were Found At This Time appears on the
screen.
Press Left bottom button to return to the previous
screen.
4. Select a Savant Host
A. Press the Center or Right bottom button to navigate
the list of available hosts.
B. Press the Left or Right side button next to the
desired host.
5. Select a Room (Zone) to control
A. Press the Center or Right bottom button to navigate
the list of available rooms.
B. Press the Left or Right side button next to the
desired room.
Rebooting the Remote
A. Press and hold the Home and Power button for 10
seconds.
B. After the remote powers Off, place the remote on the
dock to power On the remote.
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7. Additional Information
For additional information, refer to the following documents on Savant.com.
•Savant Universal Remote (SUR-0500) QRG - 009-1024-xx
•Savant Universal Remote (SUR-0500) User Guide - 009-1086-xx
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Appendix A: Document Revision History
009-1071-07 | January 2015
Section
Update
Appendix A
Added changes included in OS 1.1.30/App 7.1 released January 2015
009-1071-06 | December 2014
Section
Update
Appendix A
Added changes included in OS 1.1.30/App 7.0.1 released December 2014
009-1071-05 | July 2014
Section
Update
Appendix A
Added changes included in OS 1.1.30 released July 2014
009-1071-04 | July 2014
Section
Update
2.3
Added note to item 13 regarding the functionality of the favorites button.
2.6
Updated table to reflect that Surveillance services are not supported by the SUR-0500
4.2
Expanded content in section to include all parameters for using workflows on the SUR-0500
6.4
Reworded section heading to provide for entering network SSID
Appendix A
Added changes for OS 1.1.18 and 1.1.22
Appendix B
Added Appendix B Document Revision History
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Appendix B: Network Requirements
Savant requires the use of business class/commercial grade network equipment throughout the network
to ensure the reliability of communication between devices. These higher quality components also allow
for more accurate troubleshooting when needed.
Connect all Savant devices to the same local area network (LAN) or subnet as the host. Savant
recommends not implementing any type of traffic or packet shaping in your network topology for the
Savant devices as this may interfere with performance.
Network Configuration
To ensure that the IP Address will not change due to a power outage, a static IP Address or DHCP
reservation should be configured. Savant recommends using DHCP reservation within the router. By
using this method, static IP Addresses for all devices can be managed from a single UI avoiding the need
to access devices individually.
Setting DHCP reservation varies from router to router. Refer to the documentation for the router to
configure DHCP reservation.
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Appendix C: SUR OS Release Information
SUR OS 1.1.30/App 7.1 January 2015
Note:
This release can be used with da Vinci 5.2.2 or higher. da Vinci 7.1 is not required to use this release with
the exception of SCR 39501.
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
Enhancements
The following enhancements have been included with this SUR-0500 release.
•SCR39501 - Zone (room) list would always appear alphabetically. The zone list will now follow any
changes to the order that are made within Blueprint under Tools > Organize Zone Groups.
This requires the use of da Vinci 7.0.1 or higher on the host.
•SCR 42090 - The SUR-0500 does not contain a button to enter a “-” (dash) for services that use this
button. The “.” (dot) button can now be used as a “-” (dash) for TV, Cable TV, and Sat TV services.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR 43031 - Thermostats that are added to a HomeworksQS data table would appear as a lighting zone
and would not appear under HVAC. This has been resolved and all thermostats that are added to a
HomeworksQS data table will appear under HVAC and not lighting.
SUR OS 1.1.30/App 7.0.1 December 2014
Note:
This release can be used with da Vinci 5.2.2 or higher. da Vinci 7.0.1 is not required to use this release.
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR41642 - Dimmer level slider would jump to the highest percentage after being lowered while
controlling a Lutron RadioRA dimmer. This has been resolved and the dimmer will function normally
when controlling a Lutron RadioRA dimmer.
•SCR41809 - The SUR-0500 would not control a Lutron HomeworksQS system even when it could be
controlled via an iOS device using TrueControl. This has been resolved and the SUR-0500 will be able to
control a Lutron HomeworksQS system.
•SCR42566 - Zones that have been configured to be hidden would still appear in the zone list on the
SUR-0500 after unchecking Show in the Review Services dialog. This has been resolved and any zone
where Show is unchecked will no longer appear in the SUR-0500 available zone list.
•SCR43562 - HVAC, Lighting, or Shade screen would not appear when selected in some of the zones in
the system. This would occur when the HVAC, Lighting, or Shade controller is a single component and
zones do not contain one of the three services. This has been resolved and all services will be selectable
in all zones.
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SUR OS 1.1.30 July 2014
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
SUR-0500 Enhancements
The following enhancements have been included with this SUR-0500 release.
•No enhancements have been added to this release.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR41481 - The SUR would not connect to a host if the connection between a router and the Internet
was not present. This has been resolved and the SUR will connect to the host even if the router is not
connected to the Internet.
•SCR41907 - An error would be displayed when the SUR encountered non-numeric values within certain
system states. This would occur if the current device reported “--” in place of “00” . This has been
resolved and the SUR will now display the system state values correctly.
SUR OS 1.1.28 June 2014
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
SUR-0500 Enhancements
The following enhancements have been included with this SUR-0500 release.
•Improved Service List Load Times
•Additional Service Setting Screens
Setting for Audio, Video, and Surround Sound can be configured from the SUR-0500. These screens are
located under Settings on the main (Root) screen.
•Host Clock Synchronization
The clock on the remote will synchronize with the host on systems running da Vinci 6.0 or later.
•Additional Service Support
Support for CCTV, iTunes Media, and Pool and Spa services have been added to the SUR-0500.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR40335/40656 - The SUR-0500 would display an error message or freeze when accessing a Blu-Ray
service. This has be resolved in 1.1.28 and allows for the SUR-0500 to control a Blu-Ray service.
•SCR41262 - Previously HVAC setpoints that were adjusted using the SUR-0500 would not change on
the HVAC system. This has been resolved and adjustments made on the SUR-0500 will be reflected on
the HVAC system.
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SUR OS 1.1.22 March 2014
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
SUR-0500 Enhancements
The following enhancements have been included with this SUR-0500 release.
•Additional improvements to Wi-Fi connections.
•Battery life improved for longer time between charging.
•Resolved battery indicator not showing correct level when undocked.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR37486 - Wi-Fi bars in the top status bar were being displayed as gray in stead of transparent. Bars
for Wi-FI now appear as transparent.
•SCR39220 - Remote would stop responding after initiating the update process. This will no longer
occur when updating from 1.1.18 to a later OS version.
•SCR39300 - Scroll animation that normally occurs after pressing the back button to return to the home
screen would not appear. Animation has been corrected and this condition should no longer appear.
•SCR39330 - Skip forward button for a Cable TV service would not perform the correct operation. All
Cable TV service operations are now working as designed.
•SCR39331 - SMS service options were not appearing on the remote screen for specific versions of SMS
firmware. This has been resolved and all SMS service will appear on the remotes screen.
•SCR 39389 - Current service data would not appear on the screen when returning to the service using a
press and hold on the Home button. Example: Radio frequency not appearing, SMS song information.
This has been resolved and all data will be populated for all services when returning to the service using
a press and hold on the Home button.
•SCR 39561 - Play and Pause buttons would not function for an Apple TV service. This has been resolved
and all buttons for an Apple TV service will now function as designed.
•SCR 39735 - Name of the previous zone would remain after selecting a different host and zone. This has
been resolved and the remote will always display the current zone name.
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SUR OS 1.1.18 February 2014
Software Update Files
Updates for the SUR-0500 are downloaded and installed through the User Interface (UI) on the remote.
See Update Firmware for the steps to update the remote.
SUR-0500 Enhancements
The following enhancements have been included with this SUR-0500 release.
•Additional improvements to Wi-Fi reconnection times.
•Added notification when sent logs has failed.
•Resolved known lock up issues.
Resolved Issues
The following issues have been resolved in this SUR-0500 release.
•SCR39093 - Zoom out button for CCTV service not sending any commands to camera.
•SCR 38629 - Remote would intermittently stop responding when LMQ services state was updated.
•SCR 38831 - Send logs intermittently not functioning.
•SCR 39063 - SMS favorites not appearing on remote and selecting playlist would cause remote to stop
functioning.
•SCR 39229 - Radio station frequency field for a radio service was identified as Station Number instead
of Frequency. This has been resolved and this field is now labeled Frequency.
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Important Notice
Disclaimer
The contents of this document are subject to change without notice; therefore, the information presented
herein shall not be construed as a commitment or warranty.
Savant Systems, LLC shall not be liable for any technical or editorial errors or omissions contained herein
or for incidental or consequential damages resulting from the performance, furnishing, reliance on, or use
of this material.
Patents
Certain equipment and software described in this document is protected by issued and pending U.S. and
foreign patents.
All products and services are trademarks or registered trademarks of their respective manufacturer.
Copyright
This document contains confidential and proprietary information protected by copyright. All rights
reserved. Copying or other reproduction of all or parts of this document is prohibited without the
permission of Savant Systems.
Trademarks
SAVANT® , RacePoint Blueprint®, Now You Can®, and LiteWare® are trademarks of Savant Systems, LLC.
AirPlay®, Apple®, AirPort Express®, AirPort Extreme®, Apple TV®, Apple Remote Desktop™, FireWire®,
iMac®, iTunes®, iPad®, iPad mini™, iPad Air™, iPhone®, iPod touch®, MacBook®, Mac® and OS X® are
trademarks or trade names of Apple Inc., registered in the U.S. and other countries.
Android® is a trademark of Google, Inc.
Wi-Fi® is a trademark of the Wi-Fi Alliance.
HDMI® is a trademark of HDMI Licensing, LLC.
Dolby® and the double-D symbol are registered trademarks of Dolby® Laboratories.
DTS® is a registered trademark and DTS logos and symbols are trademarks of DTS, Inc.
Thunderbolt™ and iOS® are trademarks of Intel Corporation.
All brand names, product names and trademarks are the property of their respective owners.
All brand names, product names and trademarks are the property of their respective owners.
Technical Support
Savant Systems, LLC is dedicated to providing prompt and effective support.
To receive support in a timely and efficient manner:
1. Access the Savant Portal
2. Enter your E-mail Address and Password.
3. Read the Terms and Conditions statement.
4. Select the check box to accept the Terms and Conditions.
5. Click Login.
6. The Savant Portal and Support Center Web page opens.
7. Select Support Request box.
8. The Submit a Ticket window opens.
9. Complete the information and click Finish.
Sales
Savant Systems LLC is dedicated to providing prompt and effective sales support.
Visit Savant.com to locate a local sales representative in your area.
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