Schluter Systems DITRA-HEAT-E-RS1 User manual

Schluter®-DITRA-HEAT-E-RS1
Smart Thermostat
User Manual

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 2
Table of contents
Navigation 6
First steps 6
Configuration menu 6
Factory reset 7
Advanced diagnostics 7
Power module 7
Features 7
Schluter Smart Thermostat app 8
Login 8
Logging in 8
Create account 9
Filling out the account creation form 9
Activating the account 11
Forgot password 12
Resetting the password 12
Confirming the password reset 12
Creating a location 14
Adding a location 14
Understanding the dashboard 15
Locations 15
Devices 15
Notifications 15

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 3
Tools 16
Quick navigation bar 16
Add a device 17
Adding a device 17
Device action page 20
Controlling your thermostat 20
Tools 21
Device settings 21
Display 21
Configuration 22
Advanced 24
Info 25
Consumption history 26
Consumption history graphs – Device 26
Consumption history graphs - Location 27
Device schedule 28
Setting a schedule for a device 28
Scenes 29
Creating a scene 29
Editing/deleting a scene 30
Activating a scene 31
Menu 31
Geofencing 32
Geofencing settings 32

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Account settings 33
Account info 33
Display options 34
Sub-users 35
Email and password management 36
Account deletion 38
Locations 38
Locations screen 38
Editing/deleting a location 39
Connected platforms 40
Compatible connected platforms 40
Connecting with Google Home 41
Connecting with Alexa 44
Connecting with Apple Home 47
Notifications 50
Displaying the notification history 50
Support 52
Thermostat error codes 52
Common cases 57
Unable to connect to Wi-Fi 57
Random Wi-Fi disconnection 57
Thermostat’s display is missing segments, or some segments are more pale. 57
Thermostat’s display is off. 58
The floor is not heating even if the setpoint is above the temperature read. 58

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Temperature read by the sensor isn’t accurate. 59
The thermostat is heating outside of the programmed schedule. 59
Thermostat’s keypad is locked, but no access to the app 59
The thermostat will not connect to the Wi-Fi after the customer changed the network name or
password. 59
A buzzing sound is coming from the thermostat’s base. 60
The time and weather are not accurate or not present. 60
Notes 61

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 6
Navigation
First steps
Startup screen
SKU
Version number
Wi-Fi connexion
Press the up (︿) and
down (﹀)
simultaneously and
hold for 2 seconds to
enter access point.
Main screen
Room or floor
temperature
displayed
(configurable)
Display of time and
weather if connected
to Wi-Fi
Modifying the setpoint
Press the up (︿) or
down (﹀) arrow to
change the setpoint
temperature.
Configuration menu
• Press and hold the center button (ס) for 3 seconds to enter the menu.
• Press the arrows to select an option; the selected option will be orange.
• Press the center button to confirm the selection and move to the next option.
• Pages: Temperature unit, Control, Floor limit max, Aux output, Floor sensor, Diagnostics
• After 30 sec of inactivity, returns to the main display.

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 7
Factory reset
• From the diagnostic menu, press the up (︿) and down (﹀) arrows and hold them for
15 seconds.
• Select YES with the center button to confirm, or NO to go back to the main display.
Advanced diagnostics
From the diagnostic menu, press the up (︿) arrow and hold for 15 seconds. Browse through the
different screens by pressing the arrows.
Power module
DITRA-HEAT-E-RRS
For large area installations, extends the power output by 15 Amps
Features
• Designed to increase the floor heating thermostat’s surface
coverage when it exceeds 15 A
• Equipped with a built-in ground fault circuit interrupter (Class A
GFCI)
• Possibility to connect up to 10 expansion units per thermostat

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Schluter Smart Thermostat app
Login
Logging in
To log in, the user must enter the
and
associated
with their account in the fields intended for this purpose,
then click on Login.
• If the user does not already have an account, they
must first create one by clicking
on .
• If the user does not remember the password they
use to log in to their account, they can reset it by
clicking on Forgot your password ?.
• If the user wishes to change the language of the
app, they can click on the language at the top
right corner. If in the English version, the word
will be displayed to switch to French,
and if in the French version, the word will
be displayed to switch to English.

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Create account
Filling out the account creation form
: User's first name
: User's last name
: User's email address -
Will be used as a username to log in to the app and also the
email at which communications will be received when
required
: Confirmation of the
user's email address - Must match the email entered in the
field above
: User's desired
password - Must comply with the requirements listed above
the field
: Confirmation of the
user's password - Must match the password entered in the
field above
: Language displayed in
the app - English or French

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: Time format used in the app - Available options are 12h
and 24h, time format displayed on the device can be different from the time format displayed in the
app
: Temperature format used in the app - Available options are
Fahrenheit and Celsius, temperature format displayed on the device can be different from the
temperature format displayed in the app
: The user can read the terms and conditions of use,
the privacy policy and the data usage policy . They must check the boxes to continue with the
account creation.
Once the user has filled out all the fields, the Save button will become active and must be clicked to
continue.

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Activating the account
The user will receive an email with an activation code, which they must enter in the field
intended for this purpose and then click OK. They will then be able to access their
account, create a location and add devices to their newly created location.

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Forgot password
Resetting the password
After clicking Forgot your password? on the login page, in order to
move forward with the process, the user must enter their
account's in the field intended
for this purpose, then click on Send.
Confirming the password reset
After requesting the reset of their password in the app, the user will receive an email with a code
they must enter in the field intended for this purpose.
: User's desired new password - Must comply with the requirements
listed above the field
: Confirmation of the user's desired password - Must match the password
entered in the field above
: Code received by email to confirm the password change
Once the user has filled out all the fields, the OK button will become active and must be clicked to
continue.

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 13

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 14
Creating a location
Adding a location
: Name of the location to
be displayed in the app
: Postal or Zip code for
the location - Will be used to display the outdoor temperature in
the app and on the thermostat's display
: Cost per kWh in
cents - Will be used to calculate energy consumption costs in
the consumption history graphs
: Icon to be displayed in the app for this location
Once the user has filled out all the fields, the Save button will become active and must be clicked to
continue.

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Understanding the dashboard
Locations
The top section of the user's dashboard displays the current
location. If they have more than one location, the user can navigate
between them using the side arrows or click on the icon to display
the locations page. They can also toggle the status of the location
by tapping the Home or Away box and select the status they want
to send their location into. The weather condition as well as the
outdoor temperature are displayed.
Devices
The thermostats that were added to the account will be displayed in
the middle section. On their tile, you will see the setpoint, the
room/sensor temperature (depending if the thermostat is in ambient
or floor control mode), the state of the heating demand, the
thermostat's name and its room. If in Automatic, Off, Frost
protection or Away mode, an icon will be displayed in the top right
corner of the tile to inform the user of the device's current mode. If
in Manual mode, no icon will be displayed. Clicking a device's tile
will take the user to the device action page. The user can also add
more devices to their account with the button.
Notifications
By clicking the , the user can access the notifications history.

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Tools
The different tools available for the user are displayed in this section.
Display the location's consumption history - Includes the data for all the
thermostats in the location
Enable or disable geofencing - Allows the user to automatically toggle the
presence status (home or away) of their location according to their mobile device's
position. The user also modifies the geofencing parameters in that section.
The user can display the compatible connected platforms (Apple Home, Google
Home, Alexa), the status of the association between Schluter Smart Thermostat
and the connected platform, as well as unlink their Schluter Smart Thermostat
account from said platforms (Alexa and Google Home only).
Quick navigation bar
Dashboard - When tapped from a different section of the app, this will take the user
back to the dashboard.
Scenes - Takes the user to the scenes tool to create, edit or delete scenes (scenes are
used to quickly change one or multiple device’s modes or setpoints at once).
Menu - Access the menu to navigate in different sections of the app.

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Add a device
Adding a device
From the dashboard, the user will
click on + Add Device.
Information will be displayed on
the user's mobile device.
They can click Next once they
have read the information and are
ready to move forward with the
installation.

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Connection instructions will be
displayed on the user's mobile
device. The user must tap the two
arrows on the thermostat
simultaneously to put it in pairing
mode, then click Next for the
mobile device to try and find the
thermostat.
Once the thermostat is found, after a brief moment, a small window
will appear asking the user if they want to connect to the
thermostat. The user must tap .

©2022 Schluter Systems L.P. and affiliates. All rights reserved. 19
The app will then display the list of
available Wi-Fi networks (all on the
2.4gHz band). The user must
select the network on which they
want to connect the thermostat,
then click Next.
The user must then enter the
password of the Wi-Fi network
they want to connect the
thermostat to, then click Next.
Once the Wi-Fi network password
has been confirmed, after a brief
moment, the mobile device will
confirm that the installation was
successful. If not, refer to the
troubleshooting guides. To
complete the installation and
access the newly installed
thermostat, the user must click
on Finish.

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Device action page
Controlling your thermostat
The thermometer icon shows if the thermostat
is currently calling for heat (dark gray) or not
(light orange).
The number below the thermometer indicates
the current room or floor temperature,
depending on the control mode selected
(ambient or floor).
The number on the right is the setpoint. The
arrows above and below are used to raise or
lower the setpoint.
The thermostat's mode can be switched between the
following:
Manual - Thermostat will remain at the setpoint until it is
modified by the user.
Automatic - Thermostat will operate according to the
schedule the user has set.
Off - Thermostat will not call for heat regardless of the
room/floor temperature.
Frost safe - The thermostat will ensure the room/floor
temperature remains at or above 5°C/41°F