Scrambler Ducati CITY CROSS-E User manual

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User Manual
electric scooter
Street edition - Black&Yellow

Index
English
Italiano
Español
Français
Deutsch
Polskie
Čeština
Slovenský
Português
01
35
69
103
137
171
205
239
273
307

01
electric scooter
User manual
Thank you for choosing this product.
For information, technical support and assistance, contact your dealer
or go to the website www.ducatiurbanemobility.it
For spare parts, go to the website www.urbanemobility.com
English

02
Indice
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19
20
Safety instructions
Quick guide
Contents of the package
Product overview
Command information / Control panel
Assembly and setup
Folding and carrying
Battery charging and activation
Brake adjustment
Autonomy
Storage and cleaning
General warnings
App configuration
Learning to ride the scooter
Battery (Warnings)
Responsibility
Daily maintenance and care
Technical data sheet
Troubleshooting
Error code table

03
1. Safety instructions
Please read the following instructions carefully before using th
• The company shall not accept liabilities resulting from product misuse or from non-
compliance with traffic regulations or the instructions provided in this manual.
• This electric scooter is not a toy. Use it responsibly, with care and respect for others.
• Check local current regulations on the use of these products before riding it, and comply with
local traffic regulations. Ride responsibly and pay attention to people and obstacles to avoid
accidents.
• Always use the recommended clothing: non-slip gloves, knee and elbow pads and wear
a helmet.
• When holding the handlebars at the correct height, the person riding this scooter must be
able to place both feet on the ground easily.
• When stopping or parking your vehicle, be sure to do so on a flat and safe surface
• The maximum load capacity for the scooter is 120 kg.
• This scooter may not be used by more than one person at a time.
• Misuse of the scooter or non-compliance with the instructions provided in this manual may
cause serious injury.
• Should technical problems occur, contact the Technical Support Service at your dealer.
• Do not attempt to disassemble or repair the scooter yourself.
• Do not leave the battery near fire or heat sources.
• Avoid using used, defective and/or non-original batteries.
• Do not sit on the scooter both while riding it or when it is parked.
• If the user who is going to use the scooter is not familiar with this type of vehicle, they should
be instructed on the basics of driving by an adult before using it for the first time.
Training should cover the following topics:
1. Acceleration
2. Deceleration
3. Braking
4. Basic riding principles

04
2. Quick guide
• Fully charge the scooter before using it for the first time.
• Activate the electrical circuit, press the power button for a few seconds to start it.
• Check the battery indicator: if the battery is dead, charge it before use. The electric scooter is
a device that needs to be charged periodically to be able to work.
• Check the tyre pressure (30 PSI); if the electric scooter does not reach at least 60% of the
declared Km or does not reach the maximum speed within the first 3 months of use, it is likely
that the wheels have deflated again. In this case, restore the pressure as indicated.
• Place the electric scooter on a flat surface.
• Place your hands on the handlebars. Step onto the footrest with one foot and use the other
to give yourself a gentle push and accelerate.
• When the electric scooter begins to move, place both feet on the footrest and
press the accelerator.
• To steer the electric scooter, tilt your body in the direction of travel when turning
and slowly turn the handlebar.
• To stop the electric scooter, release the accelerator and press the electronic brake
or lever on the left side of the handlebar.
• Stop the electric scooter completely before getting off. Trying to get off the electric
scooter while it is moving may result in injury.
• To change the speed mode, press the on/off button twice quickly (button B in chapter 5).
• When riding at night or in dark places, press the power button once to turn on the lights,
wear a reflective vest.
For your own safety, wear a helmet and knee pads to protect yourself against falls and injuries
while learning to ride the electric scooter.
The rider assumes all responsibility for any injury suffered when not wearing a helmet or other
protective gear.
The accelerator is activated once the speed of travel exceeds 3 km/h.
For safety reasons, the electric scooter is initially set up to avoid standing starts.
IMPORTANT

05
3. Contents of the package
• Electric scooter
• Accessories:
- Hex Wrench
- 4 Screws
- Tyre inflation adapter
• Battery charger
Assembled electric scooter, the handlebar must be installed using the special screws.

0606
4. Product overview
rear wheel
rear light
front wheel
folding
mechanism
footrest
handlebar stem
hook
locking / carrying clip
accelerator
brake lever
front light
folding
system
display
motor /
electronic brake charging port
kickstand
disc brake

07
5. Command information / Control panel
3
4
1
2
Control Panel:
1. Speedometer: Shows the speed of the electric scooter in real time and any error codes
2. Battery level: The battery level is indicated by 4 bars
3. Unit of measurement: Indicates the unit of measurement for speed
4. Speed limit: the icon S indicates the mode selected. 6Km/h max if it is white, 15Km/h max if
it is orange, 25 Km/h max if it is red.

0808
Automatic power off: after a few minutes of inactivity, the electric scooter will turn off
automatically
IMPORTANT
left brake lever
(disc brake)
horn
right brake lever
(electronic brake)
A - front light
ON/OFF
B - ON/OFF
button
Power on (B): Press and hold this button (B) for three seconds to turn the electric scooter on
and off.
Speed mode (B): Press the button (B) twice quickly to select the speed mode.
Front and rear light (A): Once the electric scooter has been turned on, press the button (A)
for one second to turn on the lights. Press the button (A) again for one second to turn them off.
Cruise control: Cruise control is activated automatically when the same speed is maintained
for 10 seconds, then the accelerator can be released. Press the brake command or press the
accelerator to go back to manual mode.
NOTE: The “right brake lever (electronic brake)” is for the German version only; the standard
version does not feature a right brake lever, but has a combined brake on the left lever
(mechanical/electronic).

09
6. Assembly and setup
1. Open the kickstand
2. Loosen the knob of the folding mechanism by turning it counter-clockwise, lift the handlebar
stem, then tighten the knob of the folding mechanism by turning it clockwise.
3. Install the handlebar on the stem, insert/screw in the four screws but do not tighten them.
4. Tighten the four screws.
6. Adjust the braking system if necessary (chapter 9)
7. Check the tyre pressure (30 PSI) both before the first use and periodically
(every 2-3 weeks).
After performing these operations, power up the electric scooter to make sure that everything
is working.

10
The red light on the feeder will become green when charging is
complete.
8. Battery charging and activation
7. Folding and carrying
WARNING
1. Open the rubber cap.
2. Insert the battery charger plug.
3. When the battery is full, remove the batter charger and close the rubber cap.
123
Turn off the device, open the locking system by turning the dedicated knob counter-clockwise,
bend the handlebar stem towards the footrest and attach the hook to the locking clip on the
side of the mudguard.
Always carry the electric scooter with one or both hands holding the handlebar stem.
Transport position

11
Brake cable
9. Brake adjustment
Brake adjustment:
If the brake is too tight, use the wrench supplied and turn it counter-clockwise to release the
pressure of the brake cable, then shorten the cable and tighten with the wrench. If the brake is
too loose, perform the opposite operations and extend the brake cable
Tyre inflation:
If the tyres of the device are deflated, the valves can be used to inflate them with a car tyre
pump or an inflation system.

12
The maximum autonomy depends on several variables:
Terrain: riding on a smooth surface promotes a longer autonomy than riding on rough roads
and slopes.
User weight: the heavier the user, the shorter the autonomy.
Temperature: riding the electric scooter in a very cold or hot environment affects its autonomy.
Speed and riding style: riding smoothly and at constant speed extends the autonomy.
Acceleration and steering significantly reduce its autonomy. A lower speed extends the
autonomy.
If the electric scooter does not reach at least 60% of the declared Km or does not reach the
maximum speed within the first 3 months of use, it is likely that the wheels have deflated again.
In this case, it is necessary to restore the pressure as indicated (30 PSI).
Charge the scooter to 50% - 60% before storing it for extended periods of time. Recharge it
to 50% - 60% every 2-3 months. If not used daily, the electric scooter should be stored at a
temperature of 15-25°C. Do not expose the electric scooter to extreme temperatures (below
0°C or above 45°C). Avoid leaving it outdoors, as it is not water-resistant.
When the electric scooter gets dirty, clean it with a damp cloth. Before cleaning it, make
sure that it is turned off and cover the charging port to prevent damage to the electronic
components. Do not use alcohol, petrol, kerosene or other corrosive and volatile chemical
solvents. This may damage both the appearance and the internal structure of the electric
scooter. Do not use pressurized water jets or running water to clean the scooter. The electric
scooter is not waterproof.
Do not expose it to rain or water or immerse it in water to wash it.
10. Autonomy
11. Storage and cleaning

13
12. General warnings
• Check the brakes, the pressure (30 PSI), the condition of the wheels and the accelerator
before each use. If you notice any unusual noises or anomalies, do not use the scooter, and
contact your dealer's Technical Support Service.
• It is forbidden to modify the electric scooter in any way; this could alter its efficiency or
damage its structure, causing damage and invalidating the warranty.
• Make sure the scooter is off before parking it.
• Do not ride the vehicle in the rain, snow, or fog.
• Make sure the electrical components of the vehicle do not come into contact with water or
other liquids.
• Avoid riding near rivers or lakes.
• Supervise children to make sure they do not play with the product. Strict supervision is
required if the product is being used near children.
• For information, technical support and help, contact your dealer.
Instructions on riding behaviour
• Do not use the phone or listen to music while riding the electric scooter.
• Only ride if there is enough light to ride safely. When riding in unfavourable light conditions,
remember to turn on the electric scooter lights and to wear a reflective jacket.
• Always hold the handlebar with both hands when riding.
• Always ride with both feet on the footrest in a safe and comfortable position.
• Do not get distracted while riding and always look ahead.
• Always ride at a speed that allows braking safely.
• Start braking early enough so as to avoid obstacles, handle bends on the road, and areas
with uneven surfaces. Remember to release the accelerator before braking.
• Do not race with other riders.
• Keep a minimum safety distance of 5 m from other vehicles.

14
13. App configuration
What can you do with the Ducati Urban e-Mobility App?
• Start self-diagnostics
• Set the riding mode
• Set the unit of measurement for speed (Km/Mph)
• Set the starting mode
• Set the Cruise Control function
• View the partial and total kilometres travelled
• View the remaining battery
• View the cruising speed
• View the speed mode
• View the temperature of the drive wheel
Access the App Store to download and install the Ducati Urban e-Mobility App

15
1. Download the App on your Smartphone.
2. Turn on the electric scooter and activate the Bluetooth connection on your Smartphone.
3. Start the App and log in*, connect your Smartphone to the electric scooter via Bluetooth at a
distance of 1-2 metres.
*When using the App for the first time, fill in the “email” field to register and authenticate the
verification code.
The App interface appears as follows:

16
The App interface with the electric scooter paired appears as follows:
The main interface
Paired electric
scooter
Electric scooter battery
percentage
Speed in real time
Distance travelled (ODO)
Distance travelled (TRIP)
Record route
Activate / Deactivate
application
Riding mode
Usage time
Map
Settings
Unit of measurement for speed

17
Paired electric scooter settings interface
Information on “Cruise Control”:
Activate the “Cruise Control” function in the App, keep the electric scooter at a constant
speed (>8Km/h) and hold down the accelerator lever for a few seconds. An acoustic signal
will indicate that “Cruise Control” is active, so it will no longer be necessary to hold down the
accelerator lever. Press the accelerator lever again or the brake lever to deactivate the function.
Information on “Zero Start” mode:
Zero Start mode, if activated, allows you to start the electric scooter by accelerating without
having to push with your foot.
User profile
App language
Name of
electric scooter
Unit of measurement for speed
ON/OFF Cruise Control
ON/OFF Zero Start
mode
ON/OFF Motor shutdown
Information
Request for assistance
Logout

18
Read the safety instructions before riding the
electric scooter.
Use approved equipment such as helmets and
knee pads.
Do not use the electric scooter in the rain..
The electric scooter may not be used by more
than one person at a time.
Children under the age of 14* and pregnant
women should not use this electric scooter.
*In Italy the matter is currently governed by Law
L 27/12/2019 No.160
14. Learning to ride the scooter