Sea & Sea DX-8000G Instruction Manual

© 2007 Tabata USA/Sea&Sea Inc.
*****IMPORTANT *****
Please be advised that owners of the following compact digital cameras will be required to send in both
camera and housing for service and/or warranty consideration.
Service inquiries received without both components will be delayed and require camera and housing to be
processed.
CAPLIO RR30
CAPLIO G3/G3S
DX-5000G
DX-750G
DX-8000G
DX-860G
******END*****

© 2007 Tabata USA/Sea&Sea Inc.
Sea&Sea Factory Service Facilities - United States
Manufacturing superior underwater imaging products and supplying great service to our customers is a top
priority for Sea&Sea.
In order to provide you with the service you need for your Sea&Sea product, please read the information
provided on this page.
What to include when shipping your product to a Repair Facility?
You should pack your product securely and safely and include the following information:
1. Return Address
2. Telephone Number and email address
3. Written description of the Problem
4. Copy of your Proof of Purchase from an authorized dealer (if still under the terms of the original
warranty).
Please note that Sea&Sea warranty only covers factory defects. The warranties do not cover misuse or
abuse, including tampering by unauthorized repair facilities or other persons, flooding resulting from
customer misuse or improper care and maintenance.
We highly recommend the following procedures for shipping and handling:
1. Secure the product in the original box and packaging with all original items if available.
2. Ship using a traceable carrier such as UPS, Federal Express, United States Postal Service
3. We also recommend insuring your product via the shipping carrier.
4. Obtain a tracking number from the carrier for your reference.
Please note Sea&Sea is not responsible for products lost, stolen or mis-delivered by a carrier.
Where to Ship Your Product for Servicing?
Send your product to one of the facility addresses below for product service.
After our service center receives your product and all required information you will be contacted with status
of your repair.
Please note: All Warranty Requests and Compact Digital Camera products are processed by the
SEA&SEA Service Center WEST only.
Sea&Sea Service Center - West Sea&Sea Service Center - EAST
22740 Portola Drive 16 Manning St., Ste #104
Salinas, CA. 93908 Derry, NH. 03038
831-484-6233 or 603-432-1997 or
[email protected] [email protected]

SERVICE - WEST REQUEST FORM
CONTACT INFORMATION:
Phone:
Name: __________________________________________ Home ___________________________________________
Billing Address: Work ___________________________________________
________________________________________________ Cell ___________________________________________
________________________________________________ Fax ___________________________________________
Shipping Address:
________________________________________________ EMAIL: _________________________________________
________________________________________________
EQUIPMENT: Please list all equipment shipped to us and describe symptoms or work requested. Please specify if you believe any
of our services should be considered a warranty repair.
1) _______________________________________________________ Serial Number __________________________
Work Request: ____________________________________________
2) _______________________________________________________ Serial Number __________________________
Work Request: ____________________________________________
3) _______________________________________________________ Serial Number __________________________
Work Request: ____________________________________________
4) _______________________________________________________ Serial Number __________________________
Work Request: ____________________________________________
SCHEDULING: You will receive a free estimate by phone or email within ten days of receipt. Most repairs are completed within
three weeks from your estimate approval. Please note that delays could happen due to lack of parts or during peak times. Please note
your next trip date below for completion. IF YOU REQUIRE RUSH SERVICE YOU MUST CALL FOR SCHEDULE APPROVAL.
My next trip date: Check if RUSH only: ___ I have called and confirmed a RUSH schedule
___ I approve the quoted RUSH fee maximum charge
PAYMENT AND ESTIMATE APPROVAL: If your trip date is within four weeks, we recommend you expedite the repair by pre-
approving service fees. If our technicians determine the fee will exceed your pre-authorized amount, we will send an estimate for your
approval. ALL RUSH REPAIRS MUST BE PRE-AUTHORIZED. SHIPPING FEES ARE NOT INCLUDED IN REPAIR ESTIMATES.
ESTIMATES.
___ Please begin work immediately if fees are less than $ ________________________________
Bill my credit card: (circle one) MC / VISA / AMEX / DISC ______________________________
Expiration Date ________________________________
___ Please email, fax or call for my approval
COMMENTS:
22740 Portola Drive
,
Salinas
,
CA 93908 831-484-6233 service
@
suba
q
uaticcamera.com

FROM:
NAME _____________________
ADDRESS __________________ ATTENTION SERVICE DEPARTMENT
___________________________
___________________________
PHONE ____________________
SHIP TO: SEA & SEA SERVICE CENTER - WEST
22740 PORTOLA DRIVE
SALINAS, CA 93908
[phone]
PLEASE USE THIS SHIPPING LABLE FOR ALL SERVICE SHIPMENTS