Seagate DiskStor User manual

USB EXTERNAL HARD DRIVE
DISKSTOR®
ONLINE REFERENCE MANUAL
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Contents
3 Introduction
6 Installation
14 Troubleshooting
17 Support services
DiskStor Portable USB Hard Drive:
Online Reference Manual
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DiskStor Portable USB Hard Drive Online Reference Manual 2
© 2001 Seagate Removable Storage Solutions,
LLC. All rights reserved.
Manufacturing Part Number: 100161996
Seagate and the Seagate logo are trademarks
of Seagate Technology, LLC. DiskStor is a
trademark of Seagate Removable Storage
Systems, LLC. Other product names are
trademarks or registered trademarks of their
owners.
Seagate reserves the right to change, without
notice, product offerings or specifications. No
part of this publication may be reproduced in
any form without written permission from
Seagate Technology, LLC.
Publication T008, Rev. A: April 2001
FCC Notice
This equipment generates and uses radio frequency energy and, if
not installed and used in strict accordance with the manufacturer’s
instructions, may cause interference to radio and television
reception which could void the user’s authority to operate the
equipment. It has been tested and found to comply with the limits
for a Class B digital device pursuant to Part 15 of FCC Rules,
which are designed to provide reasonable protection against such
interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular installa-
tion.
If interference does occur, try to correct it by taking one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the computer and the receiver.
• Connect the computer into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician
for help.
Further, this equipment complies with the limits for Class B digital
apparatus in accordance with Canadian Radio Interference
Regulations.
Cet appareil numérique de la classe B est conforme au Règlement
sur brouillage radioélectrique, C. R. C., ch. 1374.
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DiskStor Portable USB Hard Drive Online Reference Manual 3
Box Contents
Inside your DiskStor USB box, you should find the items
listed below. If any of these items is missing, please
contact Seagate Support (see page 17).
•
DiskStor Portable USB hard drive
• Drive stand
(The drive stand is necessary for operating the USB
hard drive in a vertical orientation.)
•
Power supply with cords
(Power adapters are supplied for customers in the Asia/
Pacific region.)
•
USB cable
• USB Hard Drive Resource CD
(This CD contains Windows USB drivers, bonus soft-
ware and this Online Reference Manual.)
•
Easy Installation poster
Introduction
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DiskStor Portable USB Hard Drive Online Reference Manual 4
System Requirements
In order to install the USB hard drive, you must have all
of the following:
• A computer running Windows 98, Windows Me, or
Windows 2000 Professional operating systems
(This USB hard drive is not compatible with Windows
95 or Windows NT)
• At least one unused USB 1.1 port (USB ports are
available on most PCs and laptops manufactured after
1998; USB add-on boards are also readily available.)
• A CD-ROM drive for driver and software installation
• 16 to 32 Mbytes of RAM are required to run the bonus
software.
About your USB hard drive
The DiskStor USB hard drive is a high-performance
external hard drive from Seagate Technology. It allows you
to add twenty or forty Gbytes of storage to your system in
a matter of minutes. Unlike most hard drives, this USB
hard drive has no jumpers to set and comes preformatted
and partitioned. All you have to do is plug it in!
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DiskStor Portable USB Hard Drive Online Reference Manual 5
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22
2
As an additional bonus, the drive comes with free soft-
ware (on the Seagate USB Hard Drive Resource CD). To
learn about this software, highlight About the Software on
this CD in the CD browser menu. Then click the View
button or launch the file readme.txt. To install the bonus
software, highlight the program in the CD browser and
click the Run button.
Handling precautions:
To avoid damaging your USB hard drive and possibly
losing data, follow these precautions:
• Hard drives are extremely fragile. Do not drop or jar the
drive.
• Operate the drive only in a cool, dry location.
• Always save your data before unplugging the USB hard
drive’s power or USB connectors.
• Wait for the green drive activity light to go out before
moving the drive, turning the drive off, or disconnecting
the drive’s power or USB connectors.
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DiskStor Portable USB Hard Drive Online Reference Manual 6
This section describes how to connect the DiskStor USB
hard drive to a Windows-based computer and how to
install the necessary USB drivers.
1. Boot up your computer
Your computer should be powered on and Windows
should be fully loaded before you attach the drive.
2. Connect the power adapter
Make sure the drive is turned off. Attach the small, round
power connector to the drive, as shown in Figure 1. Plug
one end of the power cord into the transformer and then
plug the other end into a wall socket or power strip.
3. Turn the drive on
Turn on the drive using the power switch on the back of
the drive, as shown in Figure 2. Your computer should
already be powered on.
Installation
22
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Figure 1
Figure 2
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DiskStor Portable USB Hard Drive Online Reference Manual 7
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4. Connect the USB cable
Attach one end of the USB cable to the drive, as shown
in Figure 3. Attach the other end to your computer’s USB
port.
5. Install the Windows USB driver
Before you can use the drive, you must install the appro-
priate USB driver software. Instructions for installing
drivers are provided on subsequent pages:
• For Windows 98, see page 8.
• For Windows 2000 Professional, see page 10.
• For Windows Me, see page 12.
Note. After you have installed the appropriate USB
driver, your drive is ready to use! If you have
difficulties with the installation, try the trouble-
shooting tips on page 14.
Figure 3
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DiskStor Portable USB Hard Drive Online Reference Manual 8
Installing the Windows 98 USB driver
a) When you first attach the USB hard drive to your
computer, the “Add New Hardware Wizard” starts
up automatically. Click on the Next button.
Note. During the installation process, Windows may
identify your DiskStor drive as a
USB Device , a
Freecom Cable USB device, or some similar
name. This is normal, and indicates that your
computer has detected the USB controller in the
drive.
b) In the second wizard screen (shown in Figure 4),
select the option labeled, Search for the best driver
for your device (Recommended). Then click on the
Next button.
c) Insert the USB Hard Drive Resource CD in your CD-
ROM drive. Check the box to instruct Windows to
search for new drivers on your CD-ROM drive, as
shown in Figure 5. Then click on the Next button.
Figure 5
Figure 4
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DiskStor Portable USB Hard Drive Online Reference Manual 9
d) The next wizard screen lists the main driver file
(FCCABLE.INF). Click on the Next button. At this
point the driver files are copied to your internal hard
drive.
e) After the driver files have been copied, you will see
the message, “Windows has finished installing the
software that your new hardware device requires.”
Click on the Finish button.
f) As the wizard finishes, “New Hardware Found”
messages may appear temporarily as the system
identifies your new USB hard drive.
After you have installed the appropriate USB driver, your
DiskStor USB hard drive is ready to use! If you have
difficulties with the installation, try the troubleshooting
tips on page 14.
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DiskStor Portable USB Hard Drive Online Reference Manual 10
Installing the Windows 2000 Professional USB driver
a) When you first attach the USB hard drive to your
computer, the “Found New Hardware Wizard” starts
automatically. Click the Next button to continue.
Note. During the installation process, Windows may
identify your USB hard drive as a
Freecom USB-
ATAPI Controller
, a Freecom Cable USB device,
or some similar name. This is normal, and
indicates that your computer has detected the
USB controller in the drive.
b) When you see the screen titled, “Install Hardware
Device Drivers,” select the option labeled, Search
for a suitable driver for my device (recommended),
as shown in Figure 6. Click on the Next button.
c) When you see the wizard screen titled, “Locate
Driver Files,” insert the USB Hard Drive Resource
CD in your CD-ROM. Check the box to instruct the
wizard to search for new drivers on your CD-ROM
drive, as shown in Figure 7. Then click on the Next
button.
Figure 6
Figure 7
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DiskStor Portable USB Hard Drive Online Reference Manual 11
d) After the wizard finds the correct driver
(FCCABLE.INF), you will see the “Driver Files
Search Results” screen. Click on the Next button.
e) You will see a screen labeled, “Digital Signature Not
Found.” This is normal and does not indicate a
problem with the software or the USB hard drive.
Click Yes to continue the installation.
f) The driver files are now copied from the CD to your
internal hard disc. After the files have been copied,
you see the message, “Completing the Found New
Hardware wizard.” Click on the Finish button.
g) As the wizard finishes, you may see a temporary
“Found New Hardware” screen showing the model
number of your new USB hard drive.
After you have installed the appropriate USB driver, your
DiskStor USB hard drive is ready to use! If you have
difficulties with the installation, try the troubleshooting
tips on page 14.
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DiskStor Portable USB Hard Drive Online Reference Manual 12
Installing the Windows Me USB driver
a) When you first attach the USB hard drive to your
computer, the “Add New Hardware Wizard” starts
up automatically. Click on the Next button.
Note. During the installation process, Windows may
identify your USB hard drive as a
USB-IDE Rev
930/019
, a Freecom Cable USB device, or some
similar name. This is normal, and indicates that
your computer has detected the USB controller
in the drive.
b) In the second wizard screen (shown in Figure 8),
select the option labeled, Specify the location of the
driver (Advanced). Then click on the Next button.
c) Insert the USB Hard Drive Resource CD in your CD-
ROM drive. In the wizard screen, check the box
labeled, Removable Media (Floppy, CD-ROM...), as
shown in Figure 9. This instructs Windows to search
for the USB driver for your device on your CD-ROM
drive. Click on the “Next” button to continue.
Figure 8
Figure 9
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DiskStor Portable USB Hard Drive Online Reference Manual 13
d) In the next wizard screen, your USB hard drive is
identified as a
Freecom Cable USB , and the driver
file is identified as
FCCABLE.INF . Click on the Next
button. At this point the driver files are copied to
your internal hard drive.
e) After the drivers have been copied, you will see the
message, “Windows has finished installing the
software that your new hardware device requires.”
Click on the Finish button.
f) As the wizard finishes, “New Hardware Found”
screens may appear temporarily, as other USB-
related drivers are identified on your system.
After you have installed the appropriate Windows driver,
your DiskStor USB hard drive is ready to use! If you have
difficulties with the installation, try the troubleshooting
tips on page 14.
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DiskStor Portable USB Hard Drive Online Reference Manual 14
If you have problems installing or operating your USB
hard drive, please read through this section and try the
proposed solutions.
Basic troubleshooting
If your computer does not recognize your drive, first try
the easy fixes listed below.
• Make sure that the power and USB cables are attached
firmly.
• Make sure that your computer and USB hard drive are
plugged in and turned on
before you attach the drive to
the computer.
If your computer still does not “see” the USB hard drive,
follow the Advanced Troubleshooting instructions below.
Advanced troubleshooting
• Make sure you are using the Windows 98, Windows Me
or Windows 2000 operating systems. Windows NT and
Windows 95 do not support USB devices.
• Make sure that the your PC supports USB version 1.1;
this drive is not compatible with USB version 1.0.
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Troubleshooting
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DiskStor Portable USB Hard Drive Online Reference Manual 15
• If your computer has more than one USB connector, try
switching the USB hard drive to a different connector.
• Check to make sure that you are using the USB driver
supplied on the Seagate USB Hard Drive Resource CD.
• Open the Windows Control Panel (Start / Settings /
Control Panel) and double-click on the Add New
Hardware icon. Choose the option that allows the
system to search for your USB drive automatically. This
may allow the system to “find” your USB hard drive.
• Check to make sure that your USB controller is listed in
the Windows Device Manager. To open the Device Man-
ager, click on My Computer with the right mouse button
and select Properties from the menu. Click on the Device
Manager tab. Your USB controller should be listed in that
screen. The Windows 98 and Windows 2000 Device
Managers are shown in Figures 10 and 11 respectively. If
your device is not listed, check the USB and power cables
and try the other troubleshooting suggestions listed here.
• Resolve potential USB driver conflicts by disconnecting
all USB devices, then restarting your computer in Safe
Mode (hold down the F8 key while the machine is
starting up). Right-click on the USB hard drive icon in
Device Manager, then select Remove. Restart your
computer. After the computer has booted up, reattach
Figure 11
Figure 10
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DiskStor Portable USB Hard Drive Online Reference Manual 16
the USB hard drive to the USB port so that the system
can “rediscover” it.
• If your computer is connected to a Novell Network with
mapped drives, your USB hard drive may loose its drive
mapping (the drive letter to which it is assigned) after a
system reboot. To prevent this from occurring, you need
to change the drive letter used by your CD-ROM to a
different letter that is not being used by your Novell
network. This allows the USB hard drive to use the first
available drive letter. Follow these steps:
a) In the Start Menu, select Settings / Control Panel.
b) Double click the System icon.
c) Click the Device Manager tab.
d) Double click the CD-ROM icon.
e) Right click on the CD-ROM icon and select Proper-
ties from the drop-down menu.
f) Click on the Settings tab.
g) In the area labeled “Reserved Drive Letters:” change
the
Start drive letter and End drive letter to drive
letters that are not being used by your Novell network.
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DiskStor Portable USB Hard Drive Online Reference Manual 17
If you experience problems installing or using your USB
hard drive, contact one of the Seagate support services
listed below and on the following pages.
World-wide services:
World-wide web: A wide variety of technical support
services are available on Seagate’s World Wide Web site,
located at http://www.seagate.com
Seagate e-mail support: You can e-mail questions or
comments to: [email protected]
Seagate sales support: To obtain product and presales
information, call 800-626-6637 (outside of the US and
Canada, dial 714-641-2500) or send e-mail to:
[email protected].
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Support
services
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DiskStor Portable USB Hard Drive Online Reference Manual 18
Regional services
Seagate provides technical support through several
regional centers worldwide. These services may include:
•Seagate phone technical support: For one-on-one help,
you can talk to a technical support specialist during local
business hours. Before calling, note your system configu-
ration and drive model number.
•Seagate Technical Support FAX: You can FAX questions
or comments to technical support specialists. Re-
sponses are sent during local business hours.
•SeaFAX: You can use a touch-tone telephone to access
Seagate’s automated FAX system to receive technical
documentation by return FAX. This service is available
24 hours daily.
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DiskStor Portable USB Hard Drive Online Reference Manual 19
Support services in the Americas
US telephone support: 1-800-SEAGATE (1-800-732-
4283). You will be directed to a product-specific phone
number.
International telephone support:
1-405-936-1234
Seagate Technical Support FAX (US and international):
1-405-936-1683
SeaTDD (US and international telephone support for the
deaf):
1-405-936-1687
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