SecuGen Hamster Air User manual

Hamster Air™User Guide
© 2021 SecuGen Corporation. All rights reserved. SG1-0300A-002

With Hamster Air, there is no contact with the sensor.
We’ve provided these guidelines to help you get the best results.
Hamster Air™is different from other
SecuGen fingerprint readers
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Contact
Contactless

Before first use
1. Remove plastic film 3. Discard2. Pull up on red tab
Plastic film
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How to use

How to use
Your fingerprint
should face down
Keep your finger flat
and pointing straight
1. Place your finger straight into the center of the reader
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How to use
2. Slightly raise or lower your finger until you get
a good enrollment or match
If your app shows your fingerprint,
try to get a clear image in focus

Your whole fingertip
should also be centered
If your app shows your fingerprint,
use it to help you find the center
How to use
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3. Make sure your finger is in the center of the reader

How to use
4. The LED light will turn on when scanning. Keep your finger steady.
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Tips for better scanning

✓Make sure your whole fingertip is in the center of the reader
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It contains the fingerprint core, which is used for enrolling and matching
Tips for better scanning
The whole fingertip starts from
the first joint and continues to
the end of the finger

The best level is in
between the lines
✓Keep your finger flat within the range shown below
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This helps you scan a good quality fingerprint –even for large or small fingers
Tips for better scanning

YES
This helps you scan the most important part of your fingerprint
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✓Center your fingerprint in the app window (if available)
Tips for better scanning

•When scanning to enroll, lower your finger until you get a large,
clear fingerprint. If multiple scans are required, repeat scanning
at slightly different heights.
•When scanning to match, slightly raise or lower your finger until
a match is complete.
•If your fingerprint looks out of focus or incomplete –or if you
are having trouble matching, check the following examples of
wrong finger placement and adjust your finger accordingly.
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Tips for better scanning

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Examples of wrong finger placement

Too lowTilted down or bent Rotated left
Too highTilted up Rotated right
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Using Hamster Air with contact readers

•Errors may occur when matching
contactless fingerprints with fingerprints
enrolled on a contact reader
•This may be caused by:
oDifferences in height of the finger held
above the contactless reader
oUnique characteristics of a finger that
result in different fingerprint images
on contact and contactless readers
Contact
Contactless
RECOMMENDED
If Hamster Air is used
together with SecuGen
contact readers, it is best
to enroll both contactless
and contact fingerprint
templates for each user
to improve accuracy
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How to clean

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2. Press tab and squeeze 3. Press panel at same time1. Find tab at bottom
4. Slide out front panel 5. Wipe glass with cloth 6. Replace front panel
< click >

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Questions or Comments?
Contact your sales representative or email us at
[email protected] for help or
to let us know what you think about the Hamster Air