Sennheiser HD 350BT User manual

HD 350BT | 1
HD 350BT
Around-ear headphones
Model: SEBT3
Instruction manual
Use the search function, the navigation (left) or the following links:
Start
“Product overview”
“Getting started”
“Using the headphones”
“FAQ/If a problem occurs ...”
“Specifications”
Sonova Consumer Hearing GmbH
Am Labor 1
30900 Wedemark
Germany
www.sennheiser-hearing.com
Version: 09/22 A05

Important safety instructions
2 | HD 350BT
Important safety instructions
▷Read this instruction manual carefully and completely before
using the product.
▷Always include this instruction manual when passing the product
on to third parties.
▷Do not use the product if it is obviously defective or makes loud,
unusual (whistling or beeping) noise.
▷Only use the product in environments where Bluetooth® wireless
transmission is permitted.
Preventing damage to health and accidents
▷Protect your hearing from high volume levels. Permanent
hearing damage may occur when headphones are used
at high volume levels for long periods of time. Head-
phones of the brand Sennheiser sound exceptionally good at low
and medium volume levels.
▷The product generates stronger permanent magnetic
fields that could cause interference with cardiac pace-
makers, implanted defibrillators (ICDs) and other
implants. Always maintain a distance of at least 3.94"/10 cm
between the product component containing the magnet and the
cardiac pacemaker, implanted defibrillator, or other implant.
▷Keep the product, accessories and packaging parts out of reach
of children and pets to prevent accidents. Swallowing and chok-
ing hazard.
▷Do not use the product in an environment that requires your spe-
cial attention (e.g. in traffic or when performing skilled jobs).
Preventing damage to the product and malfunctions
▷Always keep the product dry and do not expose it to extreme tem-
peratures (hairdryer, heater, extended exposure to sunlight, etc.)
to avoid corrosion or deformation. The normal operating tempera-
ture is from 0 to 40 °C/32 to 104 °F.
▷Use only attachments/accessories/spare parts supplied or rec-
ommended by Sonova Consumer Hearing.
▷Clean the product only with a soft, dry cloth.
▷Use the product with care and store it in a clean, dust-free envi-
ronment.
Safety instructions for Lithium rechargeable batteries
WARNING
If abused or misused, rechargeable batteries may leak. In
extreme cases, they may even present a risk of:
•explosion,
• heat and fire development
• smoke and/or gas development
• damage to health and/or the environment

Important safety instructions
HD 350BT | 3
Notes on data collection and processing and on firmware updates
This product stores individual settings such as the volume and the
Bluetooth addresses of paired devices. This data is required for the
operation of the product and is not transferred to Sonova Consumer
Hearing or companies commissioned by Sonova Consumer Hearing
and is not processed.
Using the “Sennheiser Smart Control” app, you can update the firm-
ware of the product for free via an Internet connection. If the device
on which the app is installed is connected to the Internet, the follow-
ing data is automatically transferred to and processed by Sonova
Consumer Hearing servers in order to provide and transfer suitable
firmware updates: hardware identifier, hardware revision number,
firmware version of the product, operating system type (Android,
iOS) and version, version of the app. The data will only be used as
specified and will not be stored permanently.
If you do not want this data to be transferred and processed, do not
connect to the Internet.
Only use rechargeable batteries and chargers recom-
mended by Sonova Consumer Hearing.
Do not leave the product / rechargeable batteries unat-
tended while charging.
Only charge the product / rechargeable batteries at
ambient temperatures between 10 °C and 40 °C/50 °F
and 104 °F and do not charge them near easily flamma-
ble objects.
Do not heat the product / rechargeable batteries above
70 °C/158 °F. Avoid exposure to sunlight and do not
throw the product / rechargeable batteries into fire.
Switch rechargeable battery-powered products off after
use.
When not using the product / rechargeable batteries for
extended periods of time, charge them regularly (about
every three months).
Avoid prolonged skin contact with the product,
rechargeable battery, charger or charging cable when
connected to a power source. These components can
heat up during charging and cause skin irritation.
Dispose of defective products with built-in rechargeable
batteries at special collection points or return them to
your specialist dealer to facilitate recycling.

Important safety instructions
4 | HD 350BT
Intended use/Liability
These headphones have been designed as an accessory for Blue-
tooth compliant devices. They are intended for wireless audio com-
munication such as music playback and phone calls via Bluetooth
wireless technology.
It is considered improper use when the product is used for any appli-
cation not named in the corresponding product documentation.
Sonova Consumer Hearing GmbH does not accept liability for
damage arising from misuse or improper use of this product and its
attachments/accessories.
Sonova Consumer Hearing GmbH is not liable for damages to USB
devices that are not consistent with the USB specifications.
Sonova Consumer Hearing GmbH is not liable for damages resulting
from the loss of connection due to flat or overaged rechargeable bat-
teries or exceeding the Bluetooth transmission range.
Before putting into operation, please observe the respective coun-
try-specific regulations.

Package contents
HD 350BT | 5
Package contents
Online you can find:
• this detailed instruction manual and additional information
www.sennheiser-hearing.com/download
•the Sennheiser Smart Control app for configuring the head-
phones and for additional functions
www.sennheiser-hearing.com/smartcontrol
HD 350BT around-ear headphones
Model: SEBT3
USB charging cable with USB-C and USB-A connec-
tor
Quick guide
Safety guide
A list of accessories can be found on the HD 350BT product
page at www.sennheiser-hearing.com. To purchase online or
contact your local Sonova Consumer Hearing partner:
www.sennheiser-hearing.com/service-support.

Product overview
6 | HD 350BT
Product overview
HD 350BT model: SEBT3
Headband
Ear cup joints
Ear cups, steplessly adjustable
On/off button
pressing for 4 seconds activates the Bluetooth pairing mode
LED
USB-C socket for charging
Volume – button (volume down)
Volume + button (volume up)
3-way multi-function button for music and call functions
Voice assistant button
Ear pads
Speech microphones (2 pcs.) for phone calls
Right R
Left L
4
5
6
2
2
3
7
8
0
B
A
9
1

Product overview
HD 350BT | 7
Overview of the LED display
During operation
During phone calls
LED Meaning; the headphones
flashes blue 3x switch on
flashes blue 3x are connected to a device via Blue-
tooth
flashes red/
blue are in Bluetooth pairing mode
flashes red 3x
are not connected to a device via
Bluetooth or the connection has been
lost
LED Meaning
flashes blue Incoming call
flashes red
Incoming call and the rechargeable
battery of the headphones is almost
empty
If the LED does not light up immediately during charging, clean
the charging socket and charge the headphones until the LED
lights up again (> 11).
3x
3x
3x

Product overview
8 | HD 350BT
Notes on voice prompts
The headphones output voice prompts for various functions (see
examples below).
Notes on beeps/acoustic signals
The headphones output beeps/acoustic signals for the following
functions.
Voice prompt Meaning/headphones
“Power on” are switched on
“Power off” are switched off
“Connected” are connected via Bluetooth
“Lost connection” are not connected via Bluetooth
“Call rejected” incoming call rejected
“Call ended” call ended
“More than xx hours
playtime”
Rechargeable battery has the
stated charge level
“Recharge headset” Rechargeable battery is empty.
Recharge the headphones.
Acoustic signal Meaning/headphones...
2x low-pitched beep minimum volume is reached
2x high-pitched beep maximum volume is reached

Getting started
HD 350BT | 9
Getting started
1. Charging the rechargeable battery
The headphones' rechargeable battery is not fully charged upon
delivery. Before using the headphones for the first time, charge the
rechargeable battery for a complete charging cycle without interrup-
tion (> 11).
2. Installing the Smart Control app on your
smartphone
The Sennheiser Smart Control app allows you to use all functions
and settings of the headphones and to e.g. adjust the sound to your
liking using the equalizer (> 15).
3. Connecting the headphones to a Bluetooth
device
Connect the headphones to your smartphone via Bluetooth (> 12).
USB-AUSB-C
“Sennheiser Smart Control”
4s
Hold

Getting started
10 | HD 350BT
4. Putting the headphones on and adjusting the
headband
For good sound quality and best possible wearing comfort, the head-
band can be adjusted to properly fit your head (> 17).

Using the headphones
HD 350BT | 11
Using the headphones
Information on the rechargeable battery
and the charging process
The headphones have a built-in rechargeable battery. A complete
charging cycle takes up to 2 hours. Before using the headphones for
the first time, charge the rechargeable battery for a complete
charging cycle without interruption.
When the headphones are being charged, the LED lights up (> 7).
Once the headphones are fully charged, the LED flashes blue for 5
minutes and then goes off. When the battery charge drops to a criti-
cal level, a voice prompt asks you to recharge the headphones
(“Recharge headset”).
Sonova Consumer Hearing recommends using the supplied USB
cable and a compatible standard USB power supply for charging the
headphones.
While the headphones are being charged, you can still listen to
music or make phone calls. In this case, however, the charging time
may be longer.
Charging the headphones' rechargeable
battery
1. Connect the USB-C connector of the charging cable to the USB
socket of the headphones.
2. Connect the USB-A connector to a corresponding socket of a USB
power source (to be ordered separately). Make sure that the USB
power source is connected to the power supply system.
The charging process of the headphones begins. The LED dis-
plays the charge status:
Right R
2 HRS
USB-A
USB-C
LED Off
*

Using the headphones
12 | HD 350BT
Connecting the headphones to a
Bluetooth device
To be able to use the Bluetooth connection, you must register both
devices (headphones and e.g. smartphone) once. This process is
called pairing.
If operation differs from the steps mentioned, also refer to the
instruction manual of the Bluetooth device you are using.
Information on the Bluetooth wireless
connection
The headphones are compatible with Bluetooth 5.0.
If your audio source supports one of the following high-resolution
audio encoding methods, music is automatically played in high audio
quality: aptX, aptX LL or AAC. Otherwise the headphones will play
your music in normal audio quality (SBC).
Paired devices establish the Bluetooth wireless connection immedi-
ately after switch-on and are ready for use.
On switch-on, the headphones automatically try to connect to the last
two connected Bluetooth devices. The headphones can save the con-
nection profiles of up to eight Bluetooth devices with which they have
been paired. Audio playback is only possible from one device at a time.
If you pair the headphones with the ninth Bluetooth device, the saved
connection profile of the least used Bluetooth device will be over-
written. If you want to re-establish a connection with the overwritten
Bluetooth device, you have to pair the headphones again.
LED Meaning
lights up red Rechargeable battery is being charged
flashes blue
for 5 minutes,
the LED then
goes off
Rechargeable battery is fully charged
If the LED does not light up immediately during charging, clean
the charging socket and charge the headphones until the LED
lights up again (> 11).
You can speed up the charging process by charging the head-
phones when they are switched off.
for 5 min
LED Off
When you switch on the headphones for the first time, they
automatically switch to pairing mode.

Using the headphones
HD 350BT | 13
Paired and connected Bluetooth device
Paired Bluetooth device (currently not connected)

Using the headphones
14 | HD 350BT
Pairing the headphones with a Bluetooth
device
1. Switch the headphones off and place them close to the Bluetooth
device (max. 20 cm).
2. Press and hold the on/off button for 4 seconds.
The LED flashes red and blue. The headphones are in pairing
mode.
3. Activate Bluetooth on your Bluetooth device.
4. Via the menu of your Bluetooth device, start the search for new
Bluetooth devices.
All active Bluetooth devices in the proximity of your Bluetooth
device are displayed.
5. From the list of found Bluetooth devices, select “HD 350BT”. If
necessary, enter the default pin code “0000”.
6. If pairing was successful, you hear the voice prompt “Connected”.
The LED flashes blue 3x.
If no connection is established within 5 minutes, pairing mode
is terminated and the headphones switch to standby mode. If
necessary, repeat the steps described above.
If you switch on the headphones for the first time (the pairing
list is empty), they automatically switch to pairing mode.
1
3
5
4
2
4s
Hold
HD 350BT
Keyword: 0000
Menu
Add Device
20 cm
Right R
Menu
Bluetooth on
Bluetooth off
ON
OFF OFF
“Connected“

Using the headphones
HD 350BT | 15
Disconnecting the headphones from a
Bluetooth device
▷Via the menu of your Bluetooth device, disconnect the connection
to the headphones.
The headphones are disconnected from the Bluetooth device.
You hear the voice prompt “Lost connection”. The headphones
switch to standby mode.
Installing the Smart Control app
To make full use of all the settings and functions of the headphones,
you need to have the free Sennheiser Smart Control app installed on
your smartphone.
Download the app from the App Store or Google Play and install it on
your smartphone. Alternatively, you can use your smartphone to
scan the following QR code or to call up the following Internet site:
www.sennheiser-hearing.com/smartcontrol
▷Connect your smartphone to the headphones via Bluetooth (> 12).
▷Start the Smart Control app.
▷Follow the instructions in the app.
The Smart Control app recognizes the headphones and activates
all available settings and functions.
To delete the Bluetooth pairing list of the headphones, > 27.
“Sennheiser Smart Control”

Using the headphones
16 | HD 350BT
Switching the headphones on
1. Unfold both ear cups.
The joints click into place.
2. Press and hold the on/off button for 2 seconds.
The LED flashes blue 3x. You hear the voice prompt “Power on”.
If Bluetooth is activated on the headphones and a paired device is
available, the LED flashes blue 3x and you hear the voice prompt
“Connected”.
WARNING
Danger of hearing damage due to high volume levels!
Listening at high volume levels can lead to permanent
hearing defects.
▷Before putting the headphones on, adjust the volume
to a low level (> 19).
▷Do not continuously expose yourself to high volume
levels.
Make sure that Bluetooth is already activated on your Blue-
tooth device when switching on the headphones.
If Bluetooth is activated and the headphones cannot find a
paired Bluetooth device within a few minutes, you hear the
voice prompt “Lost connection”. The LED flashes red 3x. The
headphones switch to standby mode.
1 2
2s
Hold
“Power on“
“Connected“
ON

Using the headphones
HD 350BT | 17
Switching the headphones off
1. Press and hold the on/off button for 2 seconds.
2. You hear the voice prompt “Power off” and the LED flashes red 3x.
The headphones switch off.
Putting the headphones on and adjusting
the headband
For good sound quality and best possible wearing comfort, the head-
band can be adjusted to properly fit your head.
▷Wear the headphones so that the headband runs over the top of
your head. The markings Rfor the right side and Lfor the left side
can be found on the inside of the headband.
▷Move the ear cups up or down the headband slider until:
– your ears are comfortably covered by the ear pads,
– you feel even, gentle pressure around your ears,
– a snug fit of the headband on the head is ensured.
For optimal sound quality, the ear pads must completely surround
your ears.
12
2s
Hold
“Power off“
Right RLeft L

Using the headphones
18 | HD 350BT
Retrieving information on the battery
charge status
When the headphones are connected to your Bluetooth device, the
battery charge status can be displayed on the screen of your smart-
phone (depending on the device and operating system used).
The Smart Control app also displays the battery charge status.
You can retrieve information on the battery charge status on the
headphones by pressing the center of the volume button 1x.
Voice prompt Meaning
“Recharge headset” The rechargeable battery is empty.
Recharge the rechargeable battery (>
11).
“More than xx hours
playtime”
The remaining battery charge is
displayed in hours.
“Recharge
headset“
“More than xx
hours playtime“
ON
1x

Using the headphones
HD 350BT | 19
Adjusting the volume
You can adjust the playback volume for music and for phone calls.
▷If you are playing music or are on a call: Press the rear part or the
front part of the volume button to increase or reduce the volume
for music and phone calls.
When the maximum or minimum volume is reached, you hear a beep.
Controlling music playback
The following music playback functions are only available when the
headphones and the device are connected via Bluetooth. Some
smartphones or music players may not support all functions.
Playing/pausing music
▷Press the center of the 3-way multi-function button 1x.
WARNING
Danger of hearing damage due to high volume levels!
Listening at high volume levels can lead to permanent
hearing defects. Toggling between the audio sources
may cause enormous volume jumps that can perma-
nently damage your hearing.
▷Before putting the headphones on and before tog-
gling between audio sources, adjust the volume to a
low level.
▷Do not continuously expose yourself to high volume
levels.
You can also adjust the volume using the connected Bluetooth
device.
Right R

Using the headphones
20 | HD 350BT
Playing the next track
▷Slide the 3-way multi-function button backwards.
Playing the previous track
▷Slide the 3-way multi-function button forwards.
Making phone calls using the headphones
The following call functions are only available when the headphones
and smartphone are connected via Bluetooth. Some smartphones or
communication apps may not support all functions.
Making a call
▷Dial the desired number on your smartphone.
If your smartphone does not automatically transfer the call to the
headphones, select “HD 350BT” as the output device on your
smartphone (see the instruction manual of your smartphone if
necessary).
3-way multi-function
button Function
Press 1x Plays or pauses music
3-way multi-function
button Function
Slide
backwards
Plays the next track in the playlist
3-way multi-function
button Function
Slide
forwards
Plays the previous track in the playlist