Sensaphone 4100 User manual

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Troubleshooting Guide v.3.01
Model 4100
TROUBLESHOOTING GUIDE
Problems with the Model 4100 can range from simply making sure the unit is plugged in to
lightning damage. This appendix is provided to help you pinpoint and solve functioning
problems. It is divided into the common areas where problems occur. They are:
Communications / Dialout problems
Incorrect temperature readings
Microphone problems
Monitoring problems
The following pages describe problems in these areas, possible causes and solutions. If the
unit still does not work after you have tried the following solutions, call our Customer Service

Sensaphone®Model 4100
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Communications / Dialout Problems:
Problem Possible Cause Solution
Unit won’t dial out Phone number incorrectly programmed See Chapter 3, page 15.
Incorrect tone/pulse selection See Chapter 3, page 17.
Incompatible phone line The Model 4100 must be hooked up
to a standard 2-wire analog phone
line, NOT a digital extension to a
phone system. If the unit won’t dial
out and it is not the two previous
problems, try hooking the unit up to
a phone line that you know is
standard (such as a residential or
home phone). If it works, then there
is an incompatibility with the other
phone system. If this does not
work, call Phonetics Customer
Service Department.
Unit won’t answer phone Incorrect programming of rings When used on a proper
until answer extension line, some phone systems
won’t let the phone ring past 4 rings.
If rings until answer is greater than
4, you cannot get to the unit. Try
setting the rings to less than 4 (see
Chapter 3, page 18). If it still does
not work, then the phone line may
be incompatible. See below.
Incompatible phone line The Model 4100 must be hooked up
to a standard 2-wired analog phone
line, NOT a digital extension to a
phone system. If you cannot call
into the unit, try hooking it up to a
phone line that you know is stan-
dard (such as a residential or home
phone). If you can call in, then there
is an incompatibility with the other
phone system. If you still cannot
call in, call Customer
Service Department.

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Troubleshooting Guide v.3.01
Incorrect temperature readings:
Problem Possible Cause Solution
Temperature reads -20°Temperature sensor is either Check wires to temperature sensor
disconnected or has broken wires and connect or replace wiring.
Temperature reads 150°Temperature sensor wires touching Verify and correct wiring.
or shorted
Temperature inaccurate Both a remote temperature sensor Remove either the remote
(FGD-0005) and the built-in temperature temperature sensor or the built-in
sensor (thermistor) are wired to the thermistor.
same input channels
If not using a remote temperature Move the sensor to a different location.
sensor, the built-in temperature sensing
may be affected by ambient heat source
(ie. direct sunlight, heating vent)
Unit wall mounted, using built-in If you have the unit wall mounted,
temperature sensor. the heat generated by the unit rises
across the built-in sensor and can
cause an incorrect high temperature
reading. To solve this problem, use
a remote temperature sensor
instead.
Microphone Problems:
Problem Possible Cause Solution
False high sound alarms Too close to high sound, unit too Move unit or adjust soundsensitivity.
sensitive for environment See Chapter 4, page 30.
Sound alarm not tripping Remote microphone not close enough Move remote microphone closer or
to high sound,unit not sensitive enough adjust sound sensitivity. See
Chapter 4, page 30.

Sensaphone®Model 4100
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Monitoring Problems:
Problem Possible Cause Solution
Alarm status of alert Incorrect input normality Reset input normality. See Chapter
input incorrect 4, page 26.
False power out alarms Power recognition time too short It is common for the power to have
brief interruptions. To prevent a
false alarm, program the power
recognition time longer. See
Chapter 4, page 29.
Does not recognize Battery incorrectly installed or no good Make sure the battery jumper is
power failure properly connected to the battery
terminals. See Chapter 2, page 6.
To verify proper battery function,
unplug unit and verify continued
operation running on battery only.
If the unit does not work, the battery
may need servicing. Contact
Customer Service Dept.
Unit does not recognize Inputs disabled for alarm Enable the inputs for alarm. See
any alarm Chapter 4, page 25.
Battery drains prematurely Unit turned off and unplugged The battery is still drained and the
unit consumes full power when the
unit is shut off and unplugged. If
you are not using the unit, discon-
nect the battery jumper. See
Chapter 2, page 6.
Unit does not seem to Various causes Try starting from scratch. Discon-
respond properly nect the battery jumper and unplug
the unit. This will erase all program-
ming. Allow the unit to rest for a few
minutes. Plug the unit back in and
reconnect the battery jumper.
Reprogram. If the unit still does not
work, call Customer
Service.